Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.6  
Quality of Work
4.9  
Service
2.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Staff

By Jjddyy#5 on 5/19/2018 at 12:49 AM.

Couldn't be happier with the service I received from Matt Campeau.. Second vehicle I have bought from Cambridge Toyota. Look forward to my new car

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Best customer service ever

By Vishal juneja, Parminder Kaur on 5/18/2018 at 5:28 PM.

It was a great experience with toyota employees at cambridge especially ‘Alex’ who helped us in getting what we actually want. He is a wonderful sales person and is really a good listener while making a deal. He helped us getting ‘toyota corolla LE 2014’ . He is the person who actually puts perfection to priority. He never left any of our question un-answered. Alex went above and beyond to make sure we purchase car which we really like. We took selfie with Alex on the day we took our car home cuz he gave us never forgettable experience at Toyota Cambridge. We would surely recommend Cambridge Toyota to our friends and family.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

New wheels!

By Drywall Guy on 5/18/2018 at 4:33 PM.

After dealing with Mitch for a short period, he immediately recognized my needs and referred me to Katrina. Mitch handled himself in a very professional manner and after being referred to Katrina, I was happily surprised with the outcome. Katrina was very personable and professional at the same time, making my transition into my new(used) truck almost seamless. Understanding her job isn’t easy sometimes, I know she worked hard to acquire the best deal possible for me purchase. Thanks Katrina and Mitch! I’ll definitely refer people to you and will be back in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The most genuine and BEST PURCHASING EXPERIENCE!

By Dee25 on 5/16/2018 at 1:57 AM.

It was serendipity that led me to meeting Alex in the Cambridge dealership. I'm beyond happy to have meeting such an authentic caring individual. Dealerships make me feel uncomfortable to begin with and he brought the genuine touch and really made sure my experience with Toyota is lasting and a memorable one. I never felt any pressure buying at any point as he provided an abundance of knowledge to keep me informed as I was looking into purchasing new 2018 Toyota rav4. He was so different and most importantly caring about my wants and needs through my current purchasing journey. I could honestly write three essays about him but I'm going to keep it short and sweet as I would HIGHLY recommend him to anyone intrigued with a Toyota model. Real recognizes Real and this is how loyalty is BUILT.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

True to the Rating

By Jeff123 on 5/15/2018 at 2:13 AM.

I obtained Matt's info from Dealerrater, and picked him specifically due to his high rating, and must say that I was not disappointed. In fact I found Matt to be professional, courteous and prompt. I first contacted him on a Thursday via email, and he responded shortly after by phone. On Saturday I was in signing the papers. When I picked up the vehicle, he took his time to go over all aspect of the vehicle, which I hadn't really thought about, approx 1/2. Overall I am really happy that I reached out to Matt! Jeff, Waterford

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

excellent assistance during special event 9th May 2018

By Mac on 5/15/2018 at 12:36 AM.

fully informative pleasing negotiation with very personable, polite young man who guided us through our choices and made the "paperwork" for the return of our leased 2015 RAV 4 and the lease of a 2018 RAV 4 clear . many thank's Richard

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer care

By Asnoori on 5/13/2018 at 3:50 AM.

I was referred to Sean by a friend in Toronto. Me and the Mrs drove up to Cambridge as we were looking to purchase a vehicle. Thanks to Sean and his superb customer service we drove out with a brand new vehicle. I would certainly recommend him to any one seeking to buy used or new vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Helpful

By Tfoard on 5/12/2018 at 8:44 PM.

Richard was quick to help me pick out and purchase my car, was so helpful and accommodating! Was a first time experience for me in purchasing a new car. Made it easy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchasing my 2018 Toyota Tundra platinum

By pauled71 on 5/10/2018 at 6:10 PM.

I had an amazing experience dealing with Cambridge Toyota and in particular Alex Baddoura. I have been pricing out the Tundra platinum for a number of years so I knew what I was looking for and previous pricing. Alex was extremely knowledgeable about this vehicle and the overall sales experience really helped me to commit to this purchase from this dealer. Throughout the whole experience even after signing the bill of sale and after picking up the vehicle Alex's service was fantastic. Always great fast, communication and he really went so far out of his way to make sure I was happy and comfortable with every level of the sale. I would highly recommend Cambridge Toyota over all the other local dealers I spoke to and in particular I would highly recommend Alex for any Toyota sale.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Service

By Becky on 5/2/2018 at 7:01 PM.

In less than two minutes of arriving at the dealership, we had a salesman approach us, and give us his undivided attention. We were able to test drive a few vehicles and ask questions. The salesman was very knowledgeable. We did not feel rushed or under pressure, although it was nearing closing time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Truly a peaceful and happy experience

By Coachk on 4/26/2018 at 12:22 AM.

On Tuesday April 24 I went into the Toyota Dealership and was taking pictures of a 2013 Matrix for my Parents. They are retired they have a Matrix now but it’s very old. At 11:30 I hear this very happy, welcoming voice. I look to my right and it was Alex. He had the best first impression of a Product Advisor. He had a big smile on his face and made me feel very calm. I mentioned that I was taking pictures for my Parents. I also mentioned that my 02 Camry XLE is going to not be road safe soon. He asked me what type of car I was looking for and what would be the best match. I have never had any one before who deals with selling cars like Alex. He listened to everything I had to say about which car would meet my needs. We then went into his office and looked at two different models and pricing plans. He offered me water, hot beverages, cookies, even wipes for my hands. I was really overall impressed with how professional he was and how he took the time out of his busy day. I didn’t book an appointment I just originally drove into parking lot to take a picture of the Matrix. He also let me know that when my Parents are ready that he could come to their house with the car the want to test drive. I really impressed with this as my Parents get overwhelmed when they enter any car dealership with all the questions. The option of the test car coming to my house was truly impressive. He was a very good listener, calm, made me feel comfortable, no pressure. I have anxiety issues and when I left Alex’s office I had no anxiety. I was there from 11:30 am -4pm! On Wednesday April 25.2018 I was there from 1pm -4pm! I contacted Alex to see if I couple take both of the models for a test drive. I wasn’t expecting him to respond so quickly. He said come on over I will be more than happy to help you with that. His overall personality is so positive and it really brings you up. Each day after seeing Alex I have felt so excited about the cars. Alex is a truly dedicated worker. He never made me feel rushed. I was there from 1pm-4pm. I loved when he would say your time is my time. That really made me feel appreciated as a customer and that he wasn’t just trying to make a quick sale. I will recommend Alex to anyone that I know who is looking to purchase a Toyota. He should be promoted. He always made sure that I had a drink or if I was hungry. He always went that extra mile. Alex is overall a true genuine, patient, awesome sense of humor, good listener,patient, and he was overall 10 out of 10 in review for everything he helped me with. I have Learning Disability’s and with math. I’m a visual learner it takes someone to visually explain things. Or to break them down step by step. As my disability is Auditory Processing. He made me feel not embarrassed that I couldn’t figure it all the monthly fees & warranties. I have never had someone like Alex when it comes to buying a car. He made this whole experience a fantastic one and we had lots of laughs together. He is a man of his word. I never felt rushed. I kept asking if I was taking up too much or his time and he reassured me not to worry that I had all of his attention. That I was his number one priority. If I could do a commercial for Alex and how awesome he is I would. When we did each test drive he explained everything each car had to offer and the differences. He also made me feel very relaxed driving a new car. Alex is truly a great worker and I always felt he was putting me first. Thanks for an awesome experience Alex 😄😄

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By Prosup on 4/21/2018 at 11:29 AM.

The reason I returned to Cambridge Toyota is because such a comfort level had been established with Matt on my first visit. He was informative, polite and made me feel relaxed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awsome Service

By Cambridgecustomer on 4/19/2018 at 5:15 PM.

Richard helped us lease a corolla. He didn't pressure us with aggressive sales tactics he made it simple and easy to get the car we wanted for a great price.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very professional and thorough

By LTabije on 4/17/2018 at 2:32 PM.

Richard has been a great help in helping my daughter get her first car. He was very patient and took time to explain the pros and cons of leasing vs financing. Everything was laid out and we didn't feel rushed. He periodically sent us text messages just to give us an update and was willing to answer any questions I had big and small. Overall I am very satisfied. Would recommend Richard to family and friends!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great Customer Service, very helpful

By rnc on 4/14/2018 at 1:55 AM.

Richard was very knowledgable and helpful, was great to work with and would definitely recommend. nice, funny guy and personable, he's invested in the process.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Professional Sale staff

By Val1 on 4/12/2018 at 6:58 PM.

Dealt with Richard dela Rosa for some info & pricing on a Toyota Rav4. The information was delivered in a precise & very professional manner. Excellent knowledge of products & available options. Interested in customer needs & expectations. To the point with competitive pricing. Whether you are starting to shop or ready to buy you won't regret contacting Mr dela Rosa at Cambridge Toyota. Buying a new car or SUV is a serious investment & you will be served well at Cambridge Toyota.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

got exactly what we needed

By Choua Vang on 4/12/2018 at 2:37 PM.

Richard was able to help us with all questions and answers and explain everything in simplified terms and was very patient with us, thanks to him we were able to get the vehicle we wanted. Very recommended!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service, thanks Richard!

By Christin T on 4/12/2018 at 12:48 AM.

While looking for my first car, I visited multiple places...none compared to the great customer service that I received from Richard at Cambridge Toyota! He made my experience as easy as possible, and helped get me a vehicle at a more than convenient deal. From looking at possible cars to signing, I didn’t feel any pressure and the same level of friendliness and attentiveness was provided throughout the whole process. Im definitely recommending him to anybody looking for a new vehicle. I had a great experience working with you! Thanks again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you Richard.

By Shawna on 4/11/2018 at 10:27 PM.

This is my third purchase of a new vehicle from Cambridge Toyota, and my third sales associate. Richard was kind from the start. I went in with no full intentions on purchasing a new vehicle I was mainly just curious on prices, payments and my trade value. I told Richard at the very beginning the exact vehicle I was interested in. Richard never once tried to point me in the direction of a different vehicle. Instead he worked with me to get the pricing and payments I could work with. I never once felt pressured into the actual purchase. Instead I felt excited and comfortable. I had a great time working with you. Hopefully If I return again you'll still be in sales.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent deal

By Lutfee 99 on 4/9/2018 at 5:56 PM.

Awesome customer service and trying to find good deals. Won,t let you to invest on uncertain deals, I buought Toyoya Corolla 2015 low mileage and low price, nothing is better then this deal when you decide to buy a car ,

I would recommend this dealer.