Dealer 2-Year Rating

Overall Rating

1.5 / 5
Customer Service
1  
Friendliness
2.5  
Overall Experience
1  
Price
2  
Quality of Work
1  
Service
1.4  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Labor Overcharge

By Z.phoenix on 7/31/2019 at 12:43 PM. Helped by Richard, technician, and Gina, manager..

Took my car there when it developed a coolant leak. I mentioned I paid $2200 extra for the extended warranty and asked if the $100 deductible would be all that I'd be required to pay, considering that's what the warranty papers say. They said yes, they'd take care of everything else. Then they decided to charge me extra because they do not charge by the labor guide, they over charge. When I argued with Gina, the manager, her response was "It's not fair to our technicians" but apparently it was fair for them to lie to me. Every other dealership I've spoken with said these guys overcharge on their labor. Will never do business with them again.

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
4   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Back pedal repair job

By mck on 3/23/2019 at 2:15 AM. Helped by Dino.

Long story short, went in for a thermostat hose. I was told it would be a $300 job and it turned into $200 more and then afterwords I needed a new engine because they forgot to attach the turbo hose that they took off. Every conversation was backpedaled to tell me something else was wrong. Not sure if they remember what they tell their customers but I would never return to this company again.

I would not recommend this dealer.

Overall Rating

1.7  

1   Customer Service
1   Overall Experience
3   Price

You will pay more then the final price

By YamahaRaptor2001 on 3/9/2018 at 5:52 PM. Helped by Final sales & legal paperwork.

Nice people, Nice Vehicles. They are a business that sells vehicles daily and knows exactly how to get the max amount for a sale. Get home and find out you owe even more. If they do not know how to do the proper paperwork for a job that is what they do daily then they should be the ones responsible for the cost of the improper paperwork not the customer who was shown what the total was only to get home and find out they owe even more. There are other discrepancies that took place also that will not be talked about here until taken care of and settled. This review will be updated as the process continues.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service !!!

By Leigh H on 5/17/2017 at 8:07 PM. Helped by Service Advisor.

I have had great service from the time I purchased, to having it serviced. Would definitely recommend this business whether you are looking to purchase or just have an issue with your vehicle.

I would recommend this dealer.

Overall Rating

1.5  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price

Lied to drove 86 miles for nothing

By Rex not happy on 1/4/2017 at 1:49 AM. Helped by 2.

Call to see if chevy 3500 was still there on sell .she said let me see .she said yep want to come see .I drive 43 miles 1 way got there the sales man said well that was sold the other day ago .but we have this one it higher don't have running boards but for 800.+ we can add them .I said well can you lower price .but no go so I drove 86 mile for nothing an wasted my gas ...only about 3500.00 different .an they are made in Mexico now looking at a ford now .keep your chevy ..Mr. Pissed..

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Felt like I was taken advantage of

By Screwed@campbell on 3/5/2016 at 1:58 AM. Helped by Service manager.

Had vehicle at dealership for them to check on leaking seal in transfer case that they had replaced 8 months prior. I had talked to service writer and he never once mentioned that if part was not covered under warranty I would be obligated to pay for them to check out their shoty work.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

i took my old yukon in for a recurring problem of not...

By Jsonrod on 5/9/2012 at 11:13 PM. Helped by service dept.

i took my old yukon in for a recurring problem of not starting when its hot. i gave great detail of what had been done in the past to fix it. they assured me that they wouldnt just throw parts at it, they would fix it for good. well, three trips, days off work, 800.00 in cash and all they successfully did was set my truck on fire. YES, they set it on fire and didnt fix all the damage and the truck still has the no start when its hot problem to this day. im in the process of buying a new truck now and i wouldnt even go by their dealership to look. if mycar broke down in front of this place, i would call a rollback to take it somewhere else.

I would not recommend this dealer.