Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4.9  
Quality of Work
4.9  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional Customer Service & Buyer Experience!

By Jeggnog on 9/11/2018 at 5:04 AM. Helped by Chris.

After a tiresome day dealing with many other dealerships, we ended the day on a high note thanks to Capistrano Mazda. The customer service was friendly, thorough, and overall exceptional! I would also like to add that the atmosphere, interior design, snacks & beverages added to the relaxing and luxurious buyer experience. We'd like to give a special thank you to Forouz. She was incredibly kind, personable, knowledgeable and extremely thorough from start to finish. Chris was also such a great pleasure to work with. Thank you Capistrano Mazda for making our first time buyer experience amazing!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing experience from start to finish!

By Rich and Jen on 9/10/2018 at 8:11 PM. Helped by Whitney Bowens.

Shopping for a new car can be a stressful and frustrating experience but it certainly wasn't that at Capistrano Mazda. We worked with both Forouz and Whitney, and they were equally helpful and amazing. We knew we were in good hands from the start. They were both very knowledgeable and friendly. We immediately felt comfortable working with them and any anxiety we had about purchasing a new car had subsided. The overall experience at Capo Mazda was the best car buying experience we've ever had. Thanks to the whole Capo Mazda team but especially Forouz who went above and beyond to make us satisfied customers.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Farouz knocked it out of the park!

By Cargal on 9/8/2018 at 11:13 PM.

Farouz was friendly, helpful, and diligent. She made the whole process seem easy. She explained the different options in depth. Her post-sale service was phenomenal. Always available, always willing to answer questions

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great experience! Straightforward and friendly

By Pam on 9/5/2018 at 5:50 PM.

Jerry was professional, friendly and offered me a great price on my new CX5 lease. The signing process was straightforward with no hidden cost. The $0 down was truly a no out of pocket expense. Jerry also delivered the car to my house. The actual dealership is beautiful with a relaxing vibe complete with beverages, snacks and reggae music!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great experience

By Amandarene143 on 9/5/2018 at 12:29 PM.

Forouz was knowledgable, kind and genuine. She took the time to get to know us and takes a real interest in her customers. The dealership is very clean and nice and the car selection was good, they had exactly the car I wanted.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

bought a CPO mazda 3

By daniel on 9/4/2018 at 10:59 PM.

i talked with Forouz and she was nice and answered all of my questions. If there was something she didn't know, she found out and called me at a later time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They lived to their word

By darrellf on 9/4/2018 at 7:11 PM.

I shopped around to just about every dealer getting quotes via email. Mo and Diego delivered on what I requested prior to coming in so their would be no surprises when I came in. Also, their quote for a lease was better than all the other dealers within a 40 mile radius. Also, the paperwork only took about an hour once we showed up. AWESOME EXPERIENCE!! thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful Service

By Cat_8 on 9/4/2018 at 3:23 PM.

I want to thank Ms. Mohisefat for such an painless and wonderful experience my family received. Even though I knew what I wanted to get she was able to help me into the vehicle quickly. We went for the test drive and then came back to fill out the rest of our paperwork. It only took us 2.5 hours for the entire process. Usually buying a car is a whole day process from test driving to finance. On top of that we won a 25 capo gift car. THANK YOU!

I would recommend this dealer.

Overall Rating

4.6  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent and professional service

By Isaacbdi on 9/4/2018 at 1:42 AM.

Forouz at Capo Mazda helped me choose the right car for me, her service was excellent and she definitely walked me through the process very thoughroughly. The team had lots of patience with me and answered all my questions, I will definitely come back here in the future for another purchase

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Smooth...easy...perfect!

By ZOOMCX5 on 8/31/2018 at 11:10 PM. Helped by Chris Del Campo.

Great staff,nice and polite. Most amazing thing they don't hassle you.Diego made our purchase and day easy . Also won a free detail.!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Smooth as silk!

By Kchawav on 8/28/2018 at 12:34 AM.

Diego, Chris, Freddy, and everyone at Capo Mazda are top notch! Pretty sure we will be getting another Mazda in our future for two reasons: 1) Purchase experience at Capo Mazda 2) The CX-5 is soooo buttery to drive, what a great car! Thanks again, Cheers, Greg

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fredy is highly recomended

By Ted on 8/27/2018 at 9:55 PM.

Fredy was so professional. Every-time i take my Mazda in for service he always takes care of business and goes out of his way to make sure everything is perfect. The guy is AWESOME!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

WE LOVE RICK

By chanlerbledsoe on 8/25/2018 at 11:52 PM.

Buying a car can be stressful and overwhelming, but Rick made it easy and painless. He was patient and totally took great care of my family. Capo Mazda is the best and I absolutely love my CX-5!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase of CX-5

By BT on 8/25/2018 at 4:59 PM. Helped by Rene Alberti.

We used Friends & Family, which helped on the overall pricing and financing, but we would tell anyone going there that even without F&F the deals they are offering are very good. Trade in value also was fair; matching up with Edmunds/CarMax. The sales folks, managers, finance and service are all nice, efficient and pleasant to work with. Pretty painless experience, which is quite a compliment. We used service already, to install a trailer hitch, and that went fine as well, including the loaner. Thanks and appreciation to Farouz, Moe, Fredy and Rene!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Quick and easy buying experience

By RobM on 8/25/2018 at 5:40 PM.

I just purchased a used Mazda 3 for my son and had an excellent experience. Forouz was our sales associate and she was great. I came to the dealership to see a specific car that I had found listed on the internet, so I knew what I wanted. Forouz quickly located the car and opened it up for us. The price listed on the car (the same no-haggle price listed on the internet) was very fair. After a quick inspection and test drive, I wrapped up the paperwork with Forouz and the finance manager, Paul. Both were friendly and efficient. The whole process took just over an hour and I couldn't have been happier. I've bought many cars before, but I can honestly say this was the best car buying experience I have ever had. Thank you Forouz and Capo Mazda!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Most Genuine and Sincere Dealership Experience Ever!

By Kyht23 on 8/20/2018 at 3:55 AM.

Forouz was the sales representative to help me lease my CX5 and she was all around Awesome! I went in a bit discouraged considering my situation but she helped me through it all. She did not pressure me at all like most dealership salesmen do. Her sensitivity and genuine car for my happiness was what left me not only impressed but gave me a bit of hope for mankind. I’ve had horrible situations with dealerships and not one of them was considering my best interest but only theirs. Forouz was the exact opposite! She wanted to help me, like sincerely help me. Hands down the best dealership energy I’ve ever experienced! Everyone their was REAL and cared for me. Thank you to the whole Capistrano Mazda Team!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Excellent experience

By miked908 on 8/19/2018 at 8:52 PM. Helped by Chris in finance.

I had an excellent experience purchasing a car from AJ and Tom. They were willing to work with me in completing a good and fair deal. I wouldn't hesitate recommending them to others who are looking to buy a new car. A special thanks to Chris in finance as well for wrapping up the paper work without any additional pressure on purchasing extra items (extended warranties, security, paint protection, etc.). Thanks everyone!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best car buying experience with Marcin.

By Wood1and on 8/14/2018 at 8:57 AM.

I had the best car buying experience with Marcin. I just called him on Friday and picked up the vehicle on next Monday. He is very honest and cooperative with the fabalous customer service. Thank you Marcin.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Easy, effortless, and pleasant.

By drdrysdale on 8/14/2018 at 3:20 AM.

Rick Katz was very pleasant to deal with. He was sociable and patient. Rick and Paul worked with us to keep our car payments within the range we were comfortable with. Rick saw to it that we received our owner's manual and second vehicle key in a timely manner. Rick and Paul even went as far as to recommend local restaurants to have dinner at after we left the dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing staff and dealership

By Clinton on 8/12/2018 at 7:45 PM. Helped by Chris from finance.

Transparency, transparency, transparency! No tricks. I've purchased about 5 new cars in the past 6 years and these guys know how to do business. No run around, just business. Jerry made my experience super easy. He was communicative and addressed all my concerns before I stepped foot into the dealership. Upon my arrival, I just test drove the car and started the paperwork shortly after. Chris from finance took care of us super quick and he was very prompt. I highly recommend this dealer. It's not very often you enjoy your car buying experience but these guys made it happen. Thank you, Capistrano Mazda!

I would recommend this dealer.