Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.9  
Price
4.6  
Quality of Work
4.9  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Consistently Excellent Service

By PRT on 10/8/2019 at 11:40 AM.

Lee Woodruff has consistently created a great customer experience, through responsiveness, in depth knowledge of BMW cars and, willingness to try to understand any issue at hand. My service center review rating is based on prior and current experience. Consistently excellent service.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

I have been working with Ian for over 3 years. He has...

By KellyA on 10/4/2019 at 10:20 AM.

I have been working with Ian for over 3 years. He has excellent customer service skills. He is very thorough and anticipates my needs to make sure I am provided for during my visit. I would highly recommend his business and service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ian Wyre

By James Bax on 10/3/2019 at 5:34 PM.

The previous service that I received from this dealership were far less than satisfactory. When my new BMW (purchased from a different dealership) needed service I didn’t have the time to drive to Winter Park. I was very pleasantly surprised to find Ian Wyre as a courteous, knowledgeable, accessible and responsive service technician. So much so that I then bought a new Mercedes GLS from the dealership and paid a little more than a competitive quote. Ian is just as good as the great cars that they sell.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Courtesy of service personell.

By Chee on 9/30/2019 at 7:18 PM. Helped by Joe Trozzo..

On this visit it was a pleasure having Joe Trozzo as my go to person on my vehicle service. Courtesy is a standard at Capital BMW.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Ian Wyre is the best!

By D.Russo on 9/26/2019 at 4:54 PM.

For the second time in a year, my vehicle sustained wiring damage as a result of pesky squirrels...Ian handled my dilemma with care and compassion. I couldn't ask for a kinder, more understanding representative for BMW than he. He’s the best and would wholeheartedly recommend him to anyone!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First year service BMW X.3 2019

By pamagliato on 9/18/2019 at 12:14 AM.

Lee Woodruff is a knowledgeable and outstanding service consultant. Explains in detail every step of the way and answers all questions that I can understand.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience I have had purchasing a vehicle. Awesome!

By LK on 9/14/2019 at 8:03 PM.

All staff we encounter was friendly and knowledgeable. Very patient explaining the features of the BMW I purchased. A stress free transaction. Closing was quick and pleasant.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Great service

By Midfl86 on 9/12/2019 at 10:19 PM.

Ian Wyre was my service consultant for my most recent visit, and as usual he provided me with great customer service. He kept me informed as to the necessities my car needed. He also showed me kindest and professionalism as always. Keep up the good work Ian. Thanks again. Sallie

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Outstanding Customer Service!!

By Tracy on 9/6/2019 at 1:19 AM.

Ian Wyre is my service adviser. His attention to detail and patience are qualities I admire! His excellent customer service skills are truly appreciated. Thanks!!

I would recommend this dealer.

Overall Rating

4.8  

4   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer service

By maverick on 9/10/2019 at 2:07 AM.

Excellent and professional customer service provided by Ian Wyre at all times. Always curious and professional. Honest with the customer's best interest in mind.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Everything you would want in a vehicle sales professional.

By Jr378 on 9/1/2019 at 12:08 PM.

This was my first time meeting and dealing with Jeremy and he was totally professional and answered all my questions and concerns. The result was the purchase of a new, special order, 2020 BMW X5 M-Sport, via a factory delivery. If you are looking for an honest vehicle sales professional, contact Capital BMW and ask for Jeremy Christoph.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By pwhite on 9/1/2019 at 7:33 AM.

This is my second BMW and I was please with the service offered by Joe Gruen. The work was completed on time and my vehicle was returned clean.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Quick, Easy, No hassle Sale

By Gr8tgirl on 8/28/2019 at 3:44 PM.

My recent purchase from Capital BMW was by far the most pleasurable car purchase I have ever made. I went to the dealership to look at a car that I had every intention of purchasing at a different dealership out of town. Much to my surprise, Trey Purvis, made the deal so effortless that I couldn’t imagine making the purchase any where else! From the moment I set foot on the lot to the completion of the sale, it was first class service. Thank you Trey for making me a hometown buyer again! Also, after purchase the delivery was a bit rushed by my own doing and Jeremy Christoph was fantastic at giving me the cliff note version of what my car can do! He was fantastic and I felt confident driving it off the lot. Thanks to both of you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service - Lee Woodruff

By wchasemitchell on 8/22/2019 at 10:07 PM.

Lee Woodruff has the service experience down pat. It was quick, enjoyable and I picked up my clean and fixed car without any hassle. Dropping off was easy, and I was given a loaner; picking up was easy. I came unannounced and the paperwork was ready to go and my car was as well. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Lee Woodruff is a wonderful Service Rep

By jbrown on 8/21/2019 at 6:44 PM.

I have use Lee as my service adviser for several years. He has gone out of his way to make the process easy and painless. I have come to trust him. I will continue to use Capital BMW as long as Lee is a part of their team. Thanks Capital BMW for hiring such quality employees.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Road Damage Recovery

By Beamer on 8/19/2019 at 8:20 PM.

My 750 got hit by a retread about 20 miles from Tallahassee on Wednesday night. The next morning I took it to Capital and met Lee Woodruff. I had to be in Alabama later that day and he said he would rush to get it looked at and check for damages. The car had to have new radiator, so Lee arranged a rental, ordered the part, had it put on and I was able to pick it up on my way back home. He let me know when it was ready and even took pic of the damage for my insurance claim. GREAT service to say the least.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent customer service.

By Priceboyz225 on 8/16/2019 at 7:23 PM.

I have been a customer of BMW in Tallahassee Fla. for about 2 years and Ian Wyre has been and to present is my service advisor. This young man sets the bar. He greets you with a smile and do all he can to make your visit as short and comfortable as possible. He go that extra mile to solve your issues and leave you with no doubt this is the kind of customer service you can’t get enough of. I want even think about going anywhere else. Thanks Ian Wyre you rock.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Lee is the best!

By BMW Convertible 2004 on 8/15/2019 at 1:44 AM.

Friendly, attentive service. Lee listened to my concerns, knew what needed to be done and made it happen. Lee took care of my car like it was his own.

I would recommend this dealer.

Overall Rating

4.3  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Quality of Work

Scheduled service

By Jojodoc on 8/8/2019 at 7:44 PM.

Ian Wyre was exceptional in his attention to customer service. Service department at this dealership has developed (and now earned) a reputation for pushing unwarranted tire replacement due to tread wear. At my recent scheduled service, it was recommended to replace my rear tires for $700+. My front tires had been replaced in the past year due to an accident. I declined the service and when I returned home compared the tread of the front and rear tires. NO DIFFERENCE! Do not fall for this scam!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car repairs

By Chuck on 7/30/2019 at 12:20 AM.

I am just writing to let you know that Lee Woodruff does an outstanding job with customer service. He has made our transition to Tallahassee so smooth from Houston.

I would recommend this dealer.