Dealer 2-Year Rating

Overall Rating

3 / 5
Customer Service
3  
Friendliness
3  
Overall Experience
3  
Price
3  
Quality of Work
3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership

By JJ76 on 9/20/2017 at 4:48 PM. Helped by Team.

Great experience ..I am very excited about me experience wit Capital always ready to go the extra mile..Over deliver is a great term to describe this dealership..

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Sold an Unsafe and Worthless Yukon UNDISCLOSED

By UnsafeYukonBUyer on 10/3/2016 at 2:55 AM. Helped by Stephen Cronin.

` I purchased a 2010 GMC Yukon from Capital GMC Buick in 2015. At the time of purchase they asked that I get the vehicle checked out by third party. This was odd to me since the dealership has a service center. This raised a flag with me so, I asked if there was anything that I should know about the vehicle since they were asking me to do this. They responded by saying "No, the vehicle was supposed to be going to the auction the following week, and this was normal." I took the Yukon to Midas. There the fluids, brakes, and tires were checked. I attempted to trade in my 2010 Yukon at Steve Rayman Chevrolet recently. It was there I found out that my Yukon was “unsafe.” Steve Rayman was unable to take my 2010 Yukon as a trade in because before I purchased the Yukon it had been in a severe accident and the airbags were deployed. Making the vehicle unsafe. They were baffled that I was able to even get the vehicle financed given the circumstances of the vehicle. They couldn’t even make a low ball offer at all on the 2010 Yukon. They considered the vehicle worthless and unsafe. They advised me that I should be concerned with the vehicle’s safety. Capital Buick GMC knowingly sold me this unsafe Yukon, and did not disclose this information to me when I specifically asked if there was anything I should know. Therefore, they did not give me a chance to get the vehicle properly checked out. I was misled. Had I of known the Yukon’s airbags were deployed I would of gotten the vehicle safety checked out including airbags. I was not disclosed any of this information, so only basic maintenance was checked out, not the safety of the vehicle. I also wouldn’t of purchased the Yukon. I am a mother of a six month old boy and a ten year old boy, so safety is my main concern. After discovering that my vehicle was worthless, I contacted GM Financial to find out how the vehicle was even finance to me. I spoke with a Supervisor named Hannah after telling her what happened she advised me that it was negligence on their part she also stated that, “If we knew the vehicle’s history before financing it, they probably wouldn’t finance most of the vehicles that they do.” I found this shocking since even private financial institutes check out the vehicle’s history before approving financing. Not to mention the Finance Manager also lying to me. I was told if at anytime you choose not to have the warranty your monthly payment will go back down to the original price per month. This is not true, if you choose to have warranty removed at anytime your monthly payment remains the same no matter what.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

i arrived at this dealership to buy a used car. well i...

By randolphmott on 2/5/2012 at 8:56 PM. Helped by More than one.

i arrived at this dealership to buy a used car. well i left upset and empty handed. they were very unwilling to work with me as i did not have sufficient money for a down payment. i went to another dealer and they worked with me to get in the car of my choice.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

I hope no one else has the same experience as me. After...

By Sgill30 on 6/29/2011 at 11:16 PM. Helped by Greg.

I hope no one else has the same experience as me. After making a deal and signing the paper work I was called 10 days later to resign the contract that they made an error. I was treated very poorly and was told they would not process the contract as signed. Once I consulted with a lawyer they finally corrected the problem. This is my first GM and will be my last.

I would recommend this dealer.