Dealer Reviews

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Overall Rating

2.0  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Price
2   Quality of Work

Service department

By msgotago on 8/1/2014 at 12:11 AM. Helped by Mike Luce.

I bought a brand new 2013 Kia Optima, After noticing my paint peeling a year and a half old, I called to have fixed. First they told me to drive an hour down to them so they could take picture of it. I did. I called Kia itself and was told it was covered under warranty. WELL CAPITAL CITY KIA GAVE ME A RUNAROUND AND SAID THEY HAD TO SEND THE PICTURE TO SOMEONE AT KIA THEY WOULD GET BACK TO, Ok, so 3 weeks later i called to ask about status. They wouldn't return messages and it took a act of god to finally speak to manager, WELL THEN I WAS TOLD "YUP, THEY CAN DO THE WORK AFTER THEY RUN A CARFAX TO MAKE SURE I WASN'T IN ACCIDENT WITH IT" AGAIN ANOTHER 2 WEEKS GOES BY AND NO CALL FROM THEM, SO I CALL THE AND GET ANOTHER RUNAROUND AND TOLD IT WOULD BE ANOTHER 3 WEEKS FOR THEM TO GET IT IN. So ok, FINALLY GET IT IN AND THEY GIVE ME A LOANER CAR,IT WAS RAINING AND I WAS IN A HURRY TO GET TO WORK AN HOUR AWAY SO I DID NOT GO THREW IT WITH FINE TOOTH COMB. WELL IT WAS DAMAGED!! SOMEONE BEFORE ME HIT A CURB WITH IT AND I NEVER PAID ENOUGH ATTENTION WHEN I TOOK IT AND NOW CAPITAL CITY KIA IS HOLDING ME RESPONSIBLE FOR SOMETHING I DID NOT DO!!!!!!!!!!!!!!!!! THEY ARE SHYSTERS!!!!!!! WHEN THEY CAME OUT TO LOOK AT CAR WHEN I RETURNED IT THEY IMMEDIATELY WENT RIGHT TO THE PASSENGER SIDE KNELT DOWN AND SAW A SCRAP ON THE BOTTOM CORNER AND ASKED ME WHAT IT WAS. THEN SAID OH AND THE RIM IS SCRAPED. YOU CAN TELL THAT IT WAS MORE THAN 3 DAYS OLD (THE LENGHTH OF TIME I HAD IT) . I AM IN SUCH DISBELIEF THEY ARE CHARGING MY INSURANCE FOR IT!!!!!!!!!!!!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Watch out for BAIT and Switch!!!

By jjhurley on 7/10/2014 at 1:02 AM. Helped by tom.

Was sent a offer in the mail, gave me a prequalified estimate for my current car , when I got the showroom got the usual run around after sitting there for 2 hrs they told me trad in was worth $14,000.00 not the $21,387.00 they offered me in the mail! I didn't expect them to go that high but to offer me 40% lower, just sleazy car tactics!!!!

I would not recommend this dealer.

Overall Rating

2.4  

3   Customer Service
2   Friendliness
1   Overall Experience
2   Price
4   Quality of Work

warranty

By Ka1mnh on 5/16/2014 at 10:58 PM. Helped by Service manager.

internal trim broken within factory warranty - refused to fix it. Paint pealing on front bumper while still under warranty, Kia claims not covered. Back seat was dirty when purchased, they said they would clean it, they wiped it down but still dirty. Had to have independent shop clean back seat. Rear doors open when I hit a bump (vt back roads), they said not under warranty.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

They were very friendly and made the buying experience as...

By rihal58 on 6/24/2013 at 3:41 PM. Helped by Mike Rossi.

They were very friendly and made the buying experience as painless as possible. Nice dealership and great sales and financing people..Would recommend buying from them..

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

I bought my used car from this dealership over a month...

By karengrow on 10/15/2012 at 2:03 AM. Helped by Travis and Ed.

I bought my used car from this dealership over a month ago with about 600 miles on it. Two weeks later I was in another town with my daughter when the car just quit while being driven. It was towed to the nearest dealer, Berlin City, and after two hours I was handed the keys and told that it was resolved and safe to drive. It stalled while being driven again about an hour later. They brought me a rental and towed it back and held onto it for repair . I picked up the car after they reassured me that it was gone over thoroughly and was safe to drive. It died while I was driving it again and had to be towed. While technicians worked on it in the parking lot, they were about to get it to run, but then it stopped running again ( this makes the fourth time I had seen this happen) Again, they held onto it for a couple of days while they used the Kia Tech Line service to do more diagnostics. I picked the car up a couple of days later, again with much reassurance that it was fine, went to dinner, started to drive home when it died again as i was actively driving it. This was the fourth time this happened while I was behind the wheel and the fifth time all together. It was a Saturday and Berlin City could not provide us a way home, so we called Capital City and had them tow it back to them. They have had it for a couple of weeks now and tell me that the problem is fixed, as the other dealership has told me. I have lost faith. They have offered to swap the car for another, but even after all of this trouble and inconvenience, they are trying to sell me a 2009 Nissan Cube for 21k. They are not particularly friendly. I get the sense that they want me out of their hair. I understand that things happen, but I have never once been made to feel like I wasn't the inconvenience. Horrible service in both dealerships. I would never want anyone to go through what I have been dealing with, especially because the car is dangerous. it is a barely used car, so I was told that VT lemon laws wont work for me, though I am doing further investigation.

I would not recommend this dealer.