Dealer 2-Year Rating

Overall Rating

1 / 5
Customer Service
1  
Friendliness
1  
Overall Experience
1  
Price
1  
Quality of Work
1  
Service
1  

Dealer Reviews

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Overall Rating

1.0  

1   Overall Experience

Horrible service!

By Raiderz1! on 8/4/2017 at 7:34 PM. Helped by Zaki,Ron.

Do not deal with these jokers they will take forever servicing your car. They are crooks and do not know the meaning of customer service be warned!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bad Service department

By jtran58 on 3/29/2017 at 7:53 PM. Helped by Zaki= Service advisor. Scott Petitt= Genaral manager, Ivan= Service director.

Having problems with my Ford f150 truck Engine after 100,000 miles in for Service.. They change sparkplug, Wire/booter (part off recommend 100.000 miles service) Capitol Form claim that my engine will blow head gasket. Zaki at the service department quote me over $10,000 for replace engine (Outragious). I think they work on dealer cash incentives. Want to take my truck for 2 more estimates and opinion=NO. Meeting with General Manager Scott, Service director Ivan. They listen to my problems, concern. Explain why it's take so long to get the appointment for bring back the truck after it service. Review all previous service/Invoice. Come up with a solution and revised price to repair/replace my 2007 Ford F150 engine. The new engine come with a 3 year warranty. Even share 1/2 the price of rental car while it in the shop ( wished could be all FREE), Total price to replace the engine was $7300 out of the door included replace new engine, new fuel injector, transfer new sparkplug and coil/booster to the new engine. Scott the general manager sign the writen estimate with the price. Director Ivan agreed with Scott. Ford Customer Reltion won't even help, advice any thing about the issued with their 5,7 Engine. Even they know there is many flaw in the design and problems One week later. I got a call from Zaki the service advisor state that the truck need new set of hoose (5) and a accelerator sensor, will cost me almost $8000. Amazing. I respond back said , I just do not have that kind of moneys to give away. He work it down to about $7520.96 Next day, coming pick it my truck, after sat down and red the invoice. This dealer charge me $90.39 for one fuel injector. And did not even replace all fuel injector as per Scott (general manager) promissised on previous meeting. Worst Ivan the director was in the meeting, totally agreed with Scott on the the repair. Turn around when I was ask about why fuel injector did not replace, He blame: that is not part of new engine. Scott the General Manager is no where to be seen. THS SERVICE department is "CROOK", Not hornest. If you ask them something making sure everything is put in writing. And they also take in the car, Charge left and right and Hold the car/truck as hostage till you pay for what they want. Oh, also while my truck was in the shop. A sale person (Cody) contact me ask me to trade in my truck for a new truck. He gave the trade in value for my truck =$2000. My truck worth to them just $2000. and their service department charge me $7520.96.... OMG. Horroble I should take my truck to Ford store in Morgan Hill for better price and service THIS DEALER IS AMAZING. NOT HONNEST, CROOKED I am contact NBC. Investigate team to let them know this dealer problems and pratice. I am also Contact: Consumer Affair, Burea of Automotive, California Attorney general, Better business bureau To let all know of this Capitol Ford dealer BE AWARE OF THIS DEALER

I would not recommend this dealer.