Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Your next car should be from Capitol Hyundai, here's why...

By Brian Dunn on 12/10/2018 at 2:45 PM. Helped by Jeff Robinson, Michael Ward and Rob Needham.

My wife and I were in the market for a reliable inexpensive used car for our teenagers to drive. My wife found a 2012 Jeep Liberty at Capitol Hyundai. It was exactly what we were looking for. We purchased it under "As Is". After a couple of weeks it was apparent that the car had some mechanical issues. Understanding that we assumed all the possible issues when we purchased it, I still went back to the Capitol Hyundai and explained the situation. They were very nice and I got a sense that the people I was talking to were really listening to me. They understood, being parents themselves the problem of putting a teenage driver in an unreliable vehicle. I was blown away when they took the time to search for a vehicle that we could trade for and would be in our price range. We are not talking about a 30 thousand dollar car. This did not matter to the management and employees there. They treated us like we were purchasing that brand new vehicle. They went above and beyond what I expected them to do. I will be forever grateful for their professionalism and caring they showed me and my family. My experience there was a true blessing.

I would recommend this dealer.

Overall Rating

2.2  

1   Customer Service
4   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

Deception!

By addakus123 on 8/2/2018 at 3:32 AM. Helped by Sean MCcall, Abe..

My test drive consisted of the representative beside me on his phone. Not explaining any controls or features. Luckily I did this on my own. Didn't figure out how to use Android auto until 1 hour later when I got home. That's ok though. The only major problem I had was with the way the paperwork was presented to me, but I should have paid close attention. When Mr. Mcall was going over add-ons with me he conveniently didn't mention that an extended warranty was attatch to the final price. Mentioned 3 other things but never said anything about the extended warranty, which was the highest plan by the way. Got to the finance guy, Abe I think his name was, and he said that they were giving me a 10 year warranty. Making it sound as if it was something that came with the car from hyundai. Since i knew that hyundais had 10 year warranty, i had no reason to believe that this was anything extra. Again nobody mentioned that I was paying an extra 2200 dollars for this. This can and will be cancelled, but it still made my payment higher than it had to be, and I've learned from experience that extended warranties are no good. This was the part that I didn't appreciate at all. The rest of it I didn't care about because I was going to get the car regardless, but I have a great problem with how that was hidden into the bill. As this is my first new car I have learned to pay attention to absolutely everything line by line. This was unnecessary. When asked how everything was going with the vehicle, I told him that it was perfect, but asked why this wasn't brought to my attention. I was told I would get a call. A call that I have not received. I will also be filing a complaint with BBB about this. Thank you for your time. I would have no problem recommending people to buy a car there if it wasn't for this 1 thing! I love my car, so it has nothing to do with that. I am still glad i got this vehicle. I just have problem when people are purposefully deceitful for whatever reason. it was the reps that i came in contact with. Sean McCall the sales rep and Abe as the finance specialist. Hope this helps someone!

I would not recommend this dealer.

Overall Rating

3.8  

4   Customer Service
4   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

No pressure sale

By deannabowling2 on 12/26/2017 at 5:15 PM. Helped by Lauren.

No pressure sale,the staff was very informational,responded to all in a timely manner for a total process,and had friendly service through out the sale ...highly recommend for your vehicle needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Billdaheel

By bill.lovelacejr on 12/19/2017 at 5:25 PM. Helped by Herman Hadrick.

Excellent new car purchase experience. I never felt pressured to make a quick purchase but was given the time I wanted to consider all my purchase options.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Satisfied customer

By albert.hopkins.1 on 12/16/2017 at 5:21 PM.

I've purchased a Lumina at this location before and was completely satisfied with the salesman (Herman Hodrick) and the product. So it was only natural for me to return to Capitol Hyundai to fulfill my need!..👌🏽

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

review

By gieskec on 12/12/2017 at 5:41 PM. Helped by Noel Goss and Micheal Jackson.

I visited the dealership 3 times before Noel Goss call me. I explained what I was looking for in a car, color, interior and my price range. Noel call back after a few days and said he had found a car with my requirement. He suggested to visit the dealership and look at one with the same interior to make sure It was what I wanted. He said they would then go get the car from the other dealership and I could purchase it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2018 Genesis G90 purchase

By wbusbee on 12/12/2017 at 5:29 PM. Helped by Michael Jackson.

The vehicle and the purchase experience exceeded my expectations. Salesperson was knowledgeable, friendly and did not try to manipulate the sale. Would purchase another vehicle from this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Keeping it in the neighborhood

By ducky1776 on 12/7/2017 at 5:45 PM. Helped by Michael Grissom.

With the factory just 15 minutes down the road, I bought my first Hyundai at Capitol Hyundai 11 years ago. During that time, I had 99% of my maintenance done there as well (I did buy a set of tires elsewhere). When it came time to trade in, there was no question where I was going - back to Capitol Hyundai! This time I bought an Elantra instead of another Sonata as my car requirements have changed over the years. I set up my appointment through the internet salesman and was introduced to Michael Grissom. He took the time to find out what I was looking for and what my requirements were and knew the inventory so well that I didn't need to look any further than the first car I looked at. Once all the paperwork was done, I said goodbye to my trusty Sonata and off we went. On its first road trip, I got 40 miles per gallon! I'm thrilled with my new car and my experience at Capitol Hyundai!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service skills

By monique.williams31 on 12/7/2017 at 5:36 PM.

The guys did a wonderful job...I'll be returning soon I was rushing at the time and they did an awesome job getting me to work thanks again

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Lewis Review

By ilewis3088 on 11/30/2017 at 5:30 PM. Helped by Laverne Hooper.

Excellent buying experience! I will recommend anyone who's interested in purchasing a Hyundai to your dealership. This was my second purchase from Hyundai and I plan to make additional purchases in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience!

By grantstombaugh on 11/30/2017 at 5:28 PM.

It was great buying my new Elantra here. Staff was very kink and courteous and answered all of my questions. I would definitely recommend Capitol Hyundai to my friends.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

EXCELLENT

By jschneider7 on 11/30/2017 at 5:25 PM. Helped by Jay Clemmons, Michael Jackson.

This was my first time at this dealership....but first experience was Awesome! Everyone there was friendly and made me feel comfortable....I will definitely recommend you all to anyone looking to purchase a new car....thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful experience

By ddaniels7 on 11/19/2017 at 5:17 PM. Helped by Michael Jackson, Jay Clemmons.

From the time I drove onto the lot and got out of my car. I was welcomed and greeted with a smile. My experience from beginning to end was excellent. The salesman was very patient and answered all my questions and addressed my concerns with upmost professionalism. When I drove off in my new Sonata I was happy, proud and satisfied. I will recommend Capitol Hyundai to anyone interested in purchasing Hyundai.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful

By vspeaks23 on 11/17/2017 at 5:18 PM. Helped by Laverne.

Everyone at the dealership was wonderful and understanding. They took the time to understand what I needed and required. Laverne was an amazing sales woman. Would definitely recommend to others.

I would recommend this dealer.

Overall Rating

3.8  

4   Customer Service
4   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Financing

By pampat10 on 11/9/2017 at 5:26 PM. Helped by Dale, EJ.

I informed the salesperson that my credit was not great. My initial plan was to have one of my relative to co-sign but I was approved based on my credit and very happy...and then I “was not” approved because of several things: First, on my application, I inadvertently, listed my employer former “name” – we still used two names we are in transition but basically two offices in one. Second, how my pay stub looks – it is on company letterhead – we are a small company. As a result, I had to submit my tax information for two years, but I still was denied by this financier. However, I was informed that I was approved by Capitol One a few day later but the interest rate went from 10% to 17%. However, after this, the process took another week. I was informed that the new financier would called my employer and after that the car would be mines officially. However, I receive “no” communication from the dealership nor did my company from the financier during this time. I decided to go in to the dealership to see what was going on and mainly because a "light" went on in my new Elantra. And, apparently, they forgot about me. My completed paperwork was on the finance person desk, but no one called me. Needless, to say, it was very stressful. Also, the dealership, had promised to pick up my old vehicle which was to be traded in. It wasn't until the day that I came in that I think they remembered and the next day, it (my car) was gone from my home. However, I must say that the customer service was excellent both the finance person and salesperson inperson. If it was not for the trouble with financing, not being contacted once finally approved by second financier, a “light” that went on in my new car and finally the trade-in car not being pick-up in a timely matter, I would have been very happy with my overall experience, and everything would be "Excellent". The entire process took “two weeks” -- very long and was extremely stressful. However, overall, I am very happy with new Elantra.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

CAPITOL HYUNDAI review

By ghdwksla on 11/8/2017 at 5:25 PM.

The employees at the dealership were professional and friendly. They explained really well about the vehicle and purchasing with detailed information and answered all of my questions to make sure that I understood the prcoess.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Margaret S

By tsmurphy4 on 11/4/2017 at 4:21 PM.

The sales staff were very professional! They made for a great buying experience. If I ever need another vehicle or know of anyone that wants to buy, I will certainly recommend this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2018 Santa Fe

By leatherwoodjane on 11/2/2017 at 4:34 PM. Helped by Laverne Hooper.

The dealership goes above and beyond to find the vehicle you're looking for. The sales and management staff are friendly, courteous, and attentive to your requests.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Car Buying Experience

By mrsbounds2015 on 11/2/2017 at 4:19 PM. Helped by Laverne in sales and Jay in finance.

I have purchased several cars in the past and dealt with pushy salesmen and pushy finance representatives. Your staff is very well informed and made us feel comfortable. I have absolutely nothing negative or even constructive to say! You have a wonderful team and they seem to genuinely enjoy and appreciate their jobs! In today’s world unfortunately that’s not common anymore.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Cindy

By cindy1dew on 10/28/2017 at 4:17 PM. Helped by Sean Son.

Excellent dealership. Very professional, knowledgeable and gracious. I will recommend my friends and family to this dealership! Our salesman was the best!! Car was delivered to us clean and full of gas. You should be proud of the Montgomery dealership

I would recommend this dealer.