Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.9  
Service
3.2  

Dealer Reviews

Show:  

Overall Rating

1.3  

1   Customer Service
2   Friendliness
1   Overall Experience

Worst service department

By Handel on 11/30/2018 at 5:03 PM. Helped by Sean.

I left my car for a warranty check up because my rear tires were cupping. Was told they might need to keep it overnight ( the appointment was made 3 weeks in advance). The advisor sent me a text to check on status. Sent him a text towards the end of the day. No response. Called back the next day. He is off and cannot get an answer on the status until he comes back to work. What a bogus answer. Worst service that I have ever seen.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service!

By officerhernandez2573 on 9/25/2018 at 7:56 PM. Helped by Jonathan Migleo.

My wife's Elantra had a left rear flat tire. She initially drove it to Capitol Hyundai (CH) to see if they could fix the flat. The greeter (Jerry I think; very friendly person) said he would put air in the tire as he did not see any nails or other visible factors that might be causing the flat. My wife then went home. The next morning we immediately noticed a very flat (same) tire on her Elantra. She called our roadside service company and they came and changed out the tire. We brought the flat tire to CH and was immediately received by Jonathan M. He too didn't see any visible nails or objects but stated we could leave the car and he assured us he would do his best to get the car back to us the same day or early the next day. We left the car and about 30 minutes later he calls me and said after conducting some tests they (technicians) determined that there was a very small piece of metal lodged deep in the tire, causing it to leak. Because it was late in the day, Jonathan said the car was ready for pick up and he would wait a few minutes until we picked up the car. He also knew we were down one car and he assured us the car would be ready. Once we retrieved our car, he greeted us with that same warm smile and explained in detail what the trouble was and what they did about it. More importantly (and past experience), mechanics and dealerships usually talk to you like you already know what the problem is and it is implied that you understand what "they" are talking about. My wife and I did not feel that way at all because he broke it down in layman's terms. As a customer, this is all we could ask for. A very pleasant experience whenever we go to CH. Thanks team!

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
2   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

Terrible experience. Turns out the car was sold!

By martaC on 5/4/2018 at 12:14 AM. Helped by John Nava, Jalil, Gus.

Don't go here if you don't want to be mislead, disrespected and lied to. Long story short: I was lead to believe I was coming in to buy a car that was sold 5 days prior. And I only learned that the car was already sold upon arriving at the dealership, after having made a 50 mile trip out of my way (even though we kept in contact for the entire 5 days). Long story: I came in at 7pm on a Monday with the intention of buying a 2018 Elantra. We have agreed upon a price with the salesman John Nava beforehand, over the internet, but it took an additional 1.5 hours of negotiations with Gus, a sales manager who plays the really, really bad cop (btw, you've overdoing it a bit, Gus), just to get BACK to the agreed upon number with John. From 9 to about 11pm I was told to just sit there and wait for financing (there was literally one other customer at the dealership between two financial managers). Finally, at 11pm, in the financing office, I was offered to sign some document that did not contain any financing information, no APR or bank name, just the car+documents+tax prices. After asking which bank this is and the APR I was approved for, the financial lady told me that all the banks are now closed and they can't have me approved. I would have to take the car home and come back again tomorrow. I was very angry, since I live 50 miles away and don't have a car of my own to get back. At this point, it's a $60 uber ride home. I wasn't going to take this card blanche new car home without signing the PROPER documents first. After asking why I was made to wait this long if you knew that "the banks are closed", I got some bs from Jalil, the head finance manager, trying to convince me that everything is going to be fine and I should take the car home. The finance lady offered me a ride home, which I accepted. She went on to ask John to give me a ride home, and he got veeery angry. I said that I will come back to buy this car in two days, but much earlier in the day, but John was done talking to me at that point. I called my $60 uber ride home, while the financial manager Jalil offered to make a $60 discount on the car when I come back to buy it. A day later Jalil called me up to say that I've been approved by a bank and that everything is set. Two days later, on Wednesday, I am ready to head back to the dealership. I call Jalil with a few important questions before going, but he says he will call me back in 5. Three times. THREE times I had to call him over four hours just to be promised a callback. I ended up not going there because I didn't receive some very important answers. On Friday John Nava calls me to ask when I will be coming in to buy the car. I say I'm not sure exactly when, but next week for sure. He says GREAT! ... with a kind of "see ya never" tone... On Monday I get a cashier's check with a sizeable downpayment IN THE NAME OF THE DEALERSHIP (the dealership charges an additional $120 if you use a debit card for downpayment), ready to go get the car. I've also emailed John Nava with some final questions, just to make sure it's the same deal, but the quick to reply before man was now completely silent. Around noon I call John telling him that I will be there at 7pm and that I'd like Jalil to be there to finish our business (I wasn't going to let the $60 uber ride slide as a matter of principal). He says GREAT! Come on in, Jalil will be here. I decide to call Jalil as well, just to make sure, because I had a weird hunch about John not telling me something. I tell him that I AM COMING IN TODAY TO FINISH OUR BUSINESS. He naturally says he will "I'll call you back in 5", and, naturally, never does. At this point I still have no idea that the car I'm after is sold. I get on the train, and as I approach my final station, I get a call from Jalil at 6.30pm. He tells me two things: 1) my car was sold 5 days ago and 2) Jalil is headed to the Sharks game right now. Wow. That's awesome! At this point I decide between turning back or going there and ripping their heads off. I decided to still go and try and get the same deal. Nope. They weren't having it. The EXACT SAME CAR, but a few days "newer" was going for a grand+ more. John had a very smug look on his face when I came in. Nicely played John, nicely played. I walked out immediately. Very, very bitter aftertaste. I strongly discourage anyone from doing business with these dishonest and disrespectful people.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Rcguru on 4/26/2018 at 9:27 PM. Helped by Jason Rinella.

I recommend you go and talk to Jason Rinella, very knowledgeable and easy to work with, very professional in all aspects. If you are looking for a smooth and easy experience with buying a car, look no further, Jason Rinella at Capitol Hyundai will make your experience the best.

I would recommend this dealer.

Overall Rating

1.3  

1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

They are deceptive and dishonest

By PED88 on 1/13/2018 at 10:46 PM. Helped by Kenneth, the finance manager, the GM, Khalen (he ignores my calls).

I have several complaints and negative information about the employees and the experience at this dealership. They do not stand by their information and if you are not alert and pay attention to details of the offer, they take advantage of you and try to have one up on you. They do not honor what they say. I will lever go back again and will never recommend my large network to ever give this place their business.

I would not recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Friendly service

By annie.amato on 12/31/2017 at 5:15 PM. Helped by Andrew Ballerini.

The team who assisted me were friendly and knowledgeable . I feel I received wonderful service . Andrew was not an aggressive sales person and answered all of my questions .

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Hyundai purchase

By fulchereric on 12/27/2017 at 5:18 PM. Helped by Simmon.

I am very happy with the customer service I received when purchasing my car. Simmon was extremely helpful, knowledgeable, and supportive. I would definitely recommend him to other car buyers.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Review

By rohit.gossain2 on 12/24/2017 at 5:25 PM.

I had a good experience in buying the Hyundai car from the Capitol Hyundai. I really recommend others for this dealership for next purchases. Lets hope for the best services too.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you Hyundai

By robert.kenoun on 12/24/2017 at 5:25 PM. Helped by Yasmin Khalilinejad.

Thank you for the best quality cars you design and manufacture and for the excellent service and maintenance that you offer to your customers. Robert Kenoun

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good Service

By mimisj2004 on 12/24/2017 at 5:20 PM. Helped by Jason Rinella and Sam Saefong.

I am happy with the service and time spent at the dealership and will recommend to friends. The length of time to process the paper work was just right since I have visited the dealership toward the end of the day.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Hyundai Dealership Bar None!

By 1emailvon1 on 12/24/2017 at 5:20 PM. Helped by Stephen Yee and Dale Esters!.

If you need a Hyundai and like excellent pricing and service, look no further than Capitol Hyundai! And this is coming from someone who sold cars for a living at a few dealers himself.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great

By james.c.oh on 12/24/2017 at 5:15 PM. Helped by Dillon.

Dillon was great to help determine which car to get. Not pushy like most car sales persons. Great customer service. Gave all the info necessary to make a determination which car to get.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Awesome experience

By volpatobr on 12/23/2017 at 5:32 PM. Helped by Tommy.

I really enjoyed the whole process, and Tommy was really kind and provided an awesome service for us to find a car. We are very happy with the car and with Capitol Hyundai!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fun and fast experience

By benedict128 on 12/23/2017 at 5:21 PM.

Casey Wilson was nice and patient. He did what I needed done to get me in the car I wanted. Fast and fun experience. I would most definitely return to Capital Hyundai.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dream Car

By slifergtx on 12/23/2017 at 5:15 PM. Helped by Dale Esters.

Helped me acquire my dream car. It was meant for me to arrive that day to ask for my car. I hope my future vehicle will go as smoothly as well

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Yasmin provided me the best purchase experience I have ever had

By farahoodoregani on 12/20/2017 at 5:24 PM. Helped by Yasmin Khalilinejad.

Yasmin was so kind and professional. She answered all my questions with patience, was so helpful, and she provided me the best service I have ever experienced . For sure I will recommend Capitol Hyundai and specially Yasmin as the best and then most helpful seller to my friends. Thank you Yasmin

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Review

By abhappylife0 on 12/20/2017 at 5:19 PM. Helped by Dales Esters.

It was a experience. Would recommend to others. Didn’t feel pushed to buy the car. Felt comfortable the whole time. And my needs to were meet

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Superb Product and Dealership Team

By swenssonjohn on 12/17/2017 at 5:20 PM. Helped by Elwira Wilczynska, Yasmin Khalilinejad, Abdul Jamidi.

I purchased a 2018 Genesis G90 Ultimate from the Sales Team of Elwira and Yasmin, and they were tremendous. Excellent product knowledge, test drive, demonstration of the plethora of features on this car. Service, Valet, Connection Services were all explained and /or demonstrated as well as the astonishing features of the car. Abdul in Finance was splendid. I have been a General Sales Manager at a Mercedes dealership and a Honda dealership so I know the business--and the entire team at Capital Genesis, including the Service folks were great. And the price was right. My highest recommendation for this team at Capitol Genesis. AND THE CAR IS SUPERB!!

I would recommend this dealer.

Overall Rating

2.0  

3   Friendliness
1   Overall Experience
1   Price
3   Quality of Work

Unhappy with the dealership

By jbneary on 12/16/2017 at 5:25 PM.

Many misrepresentations, felt "jerked around" and lied to. Went back the next day after purchase to complain and the price came down miraculously. Attention to detail is lacking at this dealership (paperwork had to be redone 3 times). Liked the car and it was already a week after purchase that the realization that one of the important features I was told was on my car was in fact not available. Had a very positive experience at another DGDG dealership two years ago and expected the same. Highly disappointed.

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Returning customet

By sxcmommy on 12/16/2017 at 5:22 PM. Helped by Dillon and Ryan.

Everything went well but they did not set me up with first maintenance services. Dillon is so sweet he understand everything I need from a car and make sure I was happy with my phurshed. Ryan make sure all the deal was fair and funny Too .I will come back in future again

I would recommend this dealer.