Dealer 2-Year Rating

Overall Rating

3.1 / 5
Customer Service
3  
Friendliness
3  
Overall Experience
3  
Price
3.5  
Quality of Work
3  
Service
5  

Dealer Reviews

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Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

DONT GO !! Terrible after sales service

By Blue on 9/19/2018 at 9:58 PM. Helped by Caesar and sales manager.

Purchased new 2019 Kia Sorento, car was filthy and not detailed at time of test drive , after purchase they told me they had lust second key and would send me one next day in the mail . That took another week and I had to take to my local dealer to get it programmed. Very very poor , will not be back and would not recommend to anyone ....

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Sevices

By Hai247 on 11/27/2017 at 3:01 AM. Helped by Jun Kim.

When I stopped by here I didn’t know what kind of car I should to buy. Mr. Jun took me look around many cars and explained very clearly. He is very friendly and professional. Next day I came back doing paperwork and I got my car yesterday.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

**ATTENTION SHAUN DEL GRANDE** **UPSET CUSTOMER SEEKS...

By JasminOng on 1/9/2014 at 5:09 PM. Helped by Manny, Zander, John, Frank.

**ATTENTION SHAUN DEL GRANDE** **UPSET CUSTOMER SEEKS YOUR IMMEDIATE ASSISTANCE** **DO NOT BUY FROM THIS DEALERSHIP** **READ THIS REVIEW** I have purchased a fair amount of used and new vehicles in the past 12 years and I have never had such a horrific, degrading, disrespectful sales experience.. EVER. Two Sales Associates, a Sales Manager, and the General Manager at Capital Kia in San Jose have failed at representing the Del Grande group in an appropriate manner, and I urge consumers and the corporation to pay close attention to the details below (in order of each individual dealt with). I was looking to purchase a VW GTI as a gift for my husband. I thoroughly researched all used GTIs available from Santa Cruz to Sacramento and felt that the one Capital Kia had to offer was one that I was interested in test driving. I called, scheduled and appointment, and made my way from Union City to the dealership. Manny (newly employed sales associate): Upon arrival he greeted my husband and we made small talk as we did a thorough walk around of the vehicle. The vehicle had zero body damage but we did point out to Manny glue residue on the interior that looked like it had been left over by a sticker. My husband then test drives with Manny. Zander ("veteran" sales associate): Manny hands us over to Zander because he has another customer. In most countries when you are handed over to be beaten, tortured, and killed they explain the crime you committed in order to deserve such a punishment. I'm not sure what I did to Manny to be handed over to Zander. Zander's insufficient customer service is so extraneous that it must be compiled into a bullet pointed list of its own.. Zander lacked knowledge of our turbo charged GTI (he filled it with 87 octane when it states "91 octane only) on the fuel lid, tried to sell us a maintenance package that did not include the price difference of synthetic oil, and gave us warranty prices for a package that did not include the upcharge for the turbo charger) While driving me to the gas station to fuel up for my test drive, he failed to use a hands free device while talking AND texting on his mobile phone. Not only is that against California law, I'm sure an automotive group has an employee policy in place regarding that. Maybe right next to their views on alcohol consumption while operating vehicles. Basic safety items. Apparently once you sign a contract, your deal is not secure with Zander. While waiting to be seen by finance, another family came to inquire about the GTI and wanted to pay cash. Zander felt it necessary to inform us of this family multiple times 1) Saturday, before we went into finance 2) Sunday, during THREE separate phone conversations when we were working out delivery details for my trade in. My husband finally called him after the third conversation to tell him to stop badgering me 3) Monday, when he came to pick up the vehicle I was trading in. Zander is unable to problem solve, and instead expects his customers to think for him. When we were going over the trade in details on Saturday, I let Zander know that I was unable to access my vehicle but I would be able to bring it in Monday morning. Initially Zander agreed, but Sunday he kept stating "I'm not allowed to hold your GTI unless your trade in is here, technically I can let the other family have your GTI." If that was company policy, you should not have agreed to our arrangement Saturday. If that was company policy, and you had communicated that honestly to me on Saturday, I would have figured out how to make it work to secure my vehicle. I was keeping up on my end of the deal, you Zander, were not. Secondly, when Zander came to pick up my trade in on Monday (1030AM) I let him know to let the car run for a few moments since it had been sitting for six months. He did not listen and took off with the vehicle. As he's driving away he rolls down the window to let me know that the gas light turned on, he doesn't know if he'll make it to the dealership. He leaves anyway, and ten minutes later I receive a text from him "I ran out of gas and I'm stuck on the freeway," insinuating that I am to come out and help him? John (General Manager) : 1130AM I call John, tell him my experience, and let him know I want to be reassigned to a sales person with better customer service, I need to sever all ties with Zander. This is a gift for my husband, I'm dealing with it all while I'm at work. Zander picked up my trade in, did not bring my GTI with him, and so I am without a vehicle. John apologizes and says he'll get back to me. 330PM I call back because I have not heard anything, to which John says "I was under the impression your were coming to pick up your GTI." How would I get there?? Your salesman left me without a vehicle! John then says he'll have someone call me back. Frank (Sales Manager): 345PM He calls, introduces himself and starts banging out details of my loan. When I ask for a breakdown of my trade in, he is not prepared to give them to me. Why would I agree on a monthly payment unless I was knowledgeable of each detail of my loan? I tell him to call me back when he's better prepared. 4PM He calls me "I want to work this deal out for you, because of all you have been through, but how can you work for me?" Seriously? I'm supposed to convince YOU to sell me my car? I tell Frank no, and for HIM to give me his bottom line. We work out our deal and I tell him I'll figure out how to get to the dealership, I will not count on his employees to pick me up. He ends the conversation with "By the way, how old are you, because you sound young?" HOW IS THAT RELEVANT? 7PM I arrive to the dealership with a female friend, Frank greets us and leads us into finance while saying "I'm glad you and I could come to a deal, maybe you can write a Yelp review and mention me." Here you go, as promised Frank Ted (Finance): Ted is the ONLY associate I have not had a problem with. From beginning to end he has been honest and straight forward. I don't need pleasantries, I just need to get the deal done, and Ted was all that. Thank you Ted. Manny: Apparently Manny got called in to seal the deal. After I signed my papers Manny walked me out to the vehicle where I did another walk around. What do I find? A dent on the hood of my once perfect car, covered up in cheap paint that does not match. Manny acknowledges that the dent was not there Saturday. Frank: Is called over to see the dent, but claims it is tree sap, but if it is a dent underneath they will fix it and that I should come in on Saturday. I tell him this is my only car, I'm coming from Union City, will they provide me a loaner vehicle? Frank says no, because they do not accommodate used vehicle customers with loaners. He mentions a yelp review again, asks again how old I am (because he's sure I am younger than his youngest daughter), and tells me it's been a pleasure. Manny: Having had enough abuse for the day, I decide to get going. Manny asks what happened the past two days, so I tell him and let him know I am still upset. Instead of active listening, he flirts with my female friend about some nonsense.. then asks us both to stand in front of the GTI.. because he takes pictures of all his happy customers with their new purchase. 1) I'm not a happy customer 2) My female friend did not sign or co sign for the GTI, therefore she is not your customer and is in no way attached to this deal. Manny, learn to read customers and do not push them when they are already upset. John: The next day I call John to let him know how the pick up of my car went and also about the dent. He seems surprised that Frank even agreed to fix it (?????) and confirmed that he would not find another form of transportation for me. I tell him I am uncomfortable visiting your dealership, is it possible to send my car to your DGDG dealership in Fremont, which is closer to where I live in Union City. He says that it is not possible and to let Frank know when I'm bringing the GTI in. I COULDN'T MAKE THIS STUFF UP IF I TRIED. I could have simply walked away from the vehicle. But I stuck it out and endured the abuse for my husband to have his car. But now his car is 90% perfect and the staff is unwilling to accommodate me for something that happened at THEIR dealership. I signed papers Saturday for a perfect car, and picked up a dented one. Shaun Del Grande made a commitment to his customers called Project 100 "to provide 100% customer satisfaction to 100% of our customers 100% of the time" And in no way did I receive that type of service. I have purchased vehicles from Carlsbad Toyota, Capital Toyota, Capital Honda, Fremont Toyota, and Capital Ford.. I know what I'm getting into when buying from a dealership and what to generally expect. The staff at Capital Kia EXTREMELY FAILS in comparison to all of those dealerships. I am expected to purchase a new vehicle at the end of this year, and was considering a Kia for their awesome warranty, but I won't now. I will definitely tell my friends, family, and everyone I meet of my experience.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

It was fantastic experience with Elizabeth. She was very...

By jchung60 on 11/30/2011 at 7:54 PM. Helped by Elizabeth Czahar.

It was fantastic experience with Elizabeth. She was very friendly and willing to help anything I need. Wonderful person and will do business with her when I need another car next time and I will refer her and capital dealer to my friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchased a new Kia Sorrento. Found the Capitol Kia...

By rnoelm on 11/26/2011 at 7:38 PM. Helped by elizabeth.

Purchased a new Kia Sorrento. Found the Capitol Kia dealsership on the web; we are from out of town and came here because of the substantial inventory of the specific configuration we were looking for, and the promise of a good price. We were not disappointed; we found the model with the exact combination of features (without unnecessary add-ons);the purchase price was very competitive with other locations which we had researched on the web and by phone. The experience was straightforward and stress-free. Highly recommended. We are particulary appreciative of Elizabeth, internet sales manager, who was our initial telephone contact at the dealership, and Mark, the finance manager there. Thank you for your professionalism and efficiency. We came away with an excellent value in the purchase, and were treated very well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

I was in the market for a car for nearly a month. ...

By sarahanngarcia on 11/26/2011 at 4:04 AM. Helped by Heath Ford, Elizabeth Czahr, Mark Hatefy.

I was in the market for a car for nearly a month. Somewhere along the way, I stumbled onto Heath at Capitol Kia. I let him know what I was looking for. His style felt like help. He e-mailed me links that seemed to meet my needs. I never felt annoyed with sales pressure. Instead, when I would call with questions, Heath was humerous with direct answers without keeping me on the phone any longer than I desired. Most of our association was on line or over the phone. When a arrived at the dealership to purchace my chosen car, Elizabeth and Heath worked together as a team, finding all the information I needed with a can do attitude. The process took longer than I had anticipated, but the wait was comfortable with light hearted, easy-going people around my children and me. The team was transparent and a breeze to do business with. The great experience continued with Mark in finance. Every step was easy and stress free. I felt like everyone took good care of me. Honesty is a core value to me. I don't expect to find it in a a car dealership, but I felt that I could truely trust the whole team.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I can't thank Jason enough for sticking with me and...

By kdeist on 11/23/2011 at 10:29 PM. Helped by Jason and Ted.

I can't thank Jason enough for sticking with me and making this Internet purchase of the Kia Soul happen. Initially what Jason had to offer sounded too good to be true, plus San Jose was too far away (from the North Bay) to be practical for me to pursue the deal. If it wasn't for Jason's genuineness in convincing me that he really DID have the best offer around, I would have turned elsewhere. His friendly, no-pressure style, kept my attention and ultimately led me to San Jose to pick up the car of my dreams. He was so responsive and easy to work with. Also Ted took good care of us in financing, and we had a very positive experience at Capitol Kia of San Jose.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

A very friendly helpful staff no complaints my overall...

By daleaver on 11/22/2011 at 6:14 PM. Helped by Torres,Beaver.

A very friendly helpful staff no complaints my overall experience was good. The sales force was understanding and willing to go the extra mile to make me fill comfortable while choosing a new car. I would highly recommend this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I was trading in my 2008 BMW 328i because times were...

By BrianAbrigana on 11/19/2011 at 9:00 AM. Helped by Susana, Frank, Theodore.

I was trading in my 2008 BMW 328i because times were getting hard and the payment was getting hard to pay. I've had a rough life, and I've made some mistakes, so my credit was pretty bad. I had my heart set on a 2012 Optima EX with tech and premium package, but honestly, I didn't think I would be able to be approved with how bad my credit was! Thankfully, Frank in financing did his best to get a loan for me. I had applied at tons of other dealerships before hand and nobody else could do anything for me. Everyone said my credit was too low. Frank pulled through for me, and helped me get the loan for the car of my dreams! The actual person who helped me decide on a car was Susana. She was quite helpful, friendly, and she worked with Frank to get me my dream car! She never gave up on us, and she remained friendly and helpful at every step of the buying process! I really liked that she never made it feel like I was forced to buy something I didn't want to buy. Theodore was the person who helped us finish up all the paperwork at the end. He was friendly, he had a quirky sense of humor, and he explained everything truthfully and thoroughly. He didn't push us to purchase any services that we said we didn't want to buy. He was great! Come to Capitol Kia if you want a stress-free buying experience. I'm going to recommend this dealership to all my friends. If you're looking for a Kia and you leave this dealership off your list, you're only cheating yourself. And no, I wasn't paid by them, haha. Thanks to everyone at Capitol Kia - Brian, Niki, Priscilla, & Cindy!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Price
5   Quality of Work

The overall service that we received at Capital Kia was...

By Marion Y Winters on 11/14/2011 at 4:51 AM. Helped by Heath.

The overall service that we received at Capital Kia was excellent. The sales representative was patient and responsive beginning with our online contact. He followed up with phone calls and searched for the cars that we expressed an interest in. Ultimately we found a car that we liked and made the purchase. The process was relatively easy and we found everyone to be cooperative and curteous.

I would recommend this dealer.

Overall Rating

4.5  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price

My first contact was by phone with Susana Torres after I...

By ronnoc on 11/5/2011 at 3:16 AM. Helped by susana torres, jeremy beaver and ted yee.

My first contact was by phone with Susana Torres after I had contacted , without satisfaction, 5 local Nissan dealers about their still ADVERTISED 2011 Versa model car. Susana was straight forward and knowledgeable such that I came right in, same day, to the dealership. On site, she ably presented the Rio and Forte models and, best of all, knew when to STOP "selling" after establishing my criteria. All personnel were courteous and friendly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I got a great price without negotiating. They were not...

By scoops on 11/1/2011 at 6:29 AM. Helped by Susana Torres.

I got a great price without negotiating. They were not even the slightest bit pushy. They even delivered over 100 miles away. This was a completely painless experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great email communication. Clear price structure. No...

By dianaruchioli on 10/26/2011 at 2:59 AM. Helped by Elizabeth Zehar.

Great email communication. Clear price structure. No nonsense comparison for different models. I will like to do business with Elizabeth more if I need a new car in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience
5   Price
5   Quality of Work

Jason knows his Kias, a big plus in my book! We...

By thurson on 10/14/2011 at 4:59 AM. Helped by Jason Rulien (Internet Director) & Mark in Finance.

Jason knows his Kias, a big plus in my book! We originally drove one at another dealership, twice, and got both a lease and buy quote. A few minutes on the phone with Jason I learned more about leasing and the car in general than two trips elsewhere. Then top that off with a very competitive offer...well it was worth the drive. Oh, did I mention Jason is friendly, upbeat and tells it like it is. Very refreshing! Mark in finance explained the legalese and numbers in easy to understand language and all the available extras, extended warranty, maintenance program, etc., with no pressure. He made it easy to make an informed decision. Would I recommend Capital Kia? Already have. Thanks again Jason and Mark. T & C

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

awesome service.great people polite and friendly and very...

By nihal on 10/11/2011 at 6:26 PM. Helped by dave smith(internet sales), ted(finance).

awesome service.great people polite and friendly and very helpful.dedicated and knowledgeable. it was quick and painless and they took care of all the details and made sure to answer all the questions we had

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I had an wonderful buying experience from Capitol Kia. ...

By coolmidi on 10/10/2011 at 5:42 PM. Helped by Elizabeth Czahar, Ted from Finance.

I had an wonderful buying experience from Capitol Kia. Elizabeth Czahar was AWESOME. I spec'ed out an Optima EX Hybrid with Premium Tech online and Elizabeth was the first to response and quoted me a very aggressively competitive price I couldn't pass up. I showed up the next day, test drove the car, and was in love with it. Thru out the test drive, Elizabeth demo'ed thru all of the features, explained the specs, and advised me on all that I needed to know about the car. She was very knowledgeable about the car and very patient with me. She advised on the financing options. Withing a coupple of hours, I signed the contract and got my first hybrid. I was an extremely "Happy car buyer" with Capitol Kia and Elizabeth Czahar. Michael

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Just purchased a 2011 Optima SX from Capitol Kia and I'm...

By drivek5sx on 10/3/2011 at 7:51 PM. Helped by Susana, Bob, Ted.

Just purchased a 2011 Optima SX from Capitol Kia and I'm HAPPY! I'm from the Central Coast, a few hours away and buying the car at Capitol was worth the drive! Called on a Friday and Susana was very helpful and easy to work with. She answered my questions directly and gave me a great price worth driving for (my local dealership wasn't willing to deal). Drove up to buy the car on Saturday and was treated very well by the whole team at Capitol. The price and terms were exactly as negotiated on the phone. The car was detailed and ready for the test drive. Susana in Sales, Bob in management and Ted in finance were all hospitable, knowledgeable and honest making the buying experience easy! Thanks! And props to Kia, the 2011 Optima SX is an awesome car, my wife and I both LOVE it! Thanks, Ben

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience I have had buying a new car-- and I have...

By jagtinder on 9/23/2011 at 11:03 PM. Helped by Susan Torres.

Best experience I have had buying a new car-- and I have bought several before and dealt with many dealers. All thanks to Susanna, who is very responsive.

I would recommend this dealer.

Overall Rating

4.5  

5   Customer Service
4   Overall Experience
4   Price
5   Quality of Work

The Sales man Dave was great and made the whole buying...

By fufu on 9/22/2011 at 10:46 PM. Helped by DW Dave Smith.

The Sales man Dave was great and made the whole buying experiance smooth. Even my kids enjoyed it. It was great and I will recomend it to my friends. I love my 2012 Sorento Thanks!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I started looking at the KIA Optima a few month ago and...

By DSON1 on 9/18/2011 at 8:06 PM. Helped by Elizabeth Czahar.

I started looking at the KIA Optima a few month ago and contacted Elizabeth(Internet Sales) Czahar at Capitol KIA. Elizabeth is a very informed saleswomen who knows KIA vehicles. She was able to find the Opitma 2.0L in the color and package that I wanted. She is very easy to work with and does a tremendous job. I would recommend Elizabeth and all the staff at Capitol KIA

I would recommend this dealer.