Dealer 2-Year Rating

Overall Rating

3 / 5
Customer Service
3  
Friendliness
3  
Overall Experience
3  
Price
3  
Quality of Work
3  

Dealer Reviews

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Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Just Horrible!

By DenetraG on 6/9/2018 at 2:13 AM. Helped by Charlie (The Owner).

My mother and I were online searching for my first car, being that I am so young we decided to look for a used car. We came across car city in Danbury and found a Gold/Tan 2005 Nissan Maxima. Everything was just perfect, well thats how they made it seem. We were excited that it was in such good shape a such a great price. However we live about an hour and a half away so this wasn’t a quick trip. We spoke to Charlie (the owner) twice on the phone and he ensured that the car was there and that I could look at it. We got there after a two hour drive and looked at the car and it was keyed up. On the hood of the car, the B word was written across it and the A word on the side with key scratches all over. Charlie never mentioned this because we would’ve never came that far for that. Charlie tried to sweet talk us into just getting a Honda civic but obviously that’s not what I wanted. How could you try to sell a car that is keyed up without telling the buyer as if I would like to drive around with profanity on my first car!!! I would not recommend this place, that was very sleezy of Charlie!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They truly cared about me as a customer and as a person

By Georgiapeach on 9/21/2017 at 7:07 AM. Helped by Charlie.

This is the second time I have done business with them and my second car and I could not be more pleased. I got into a minor accident (drove over a curb) and ended up damaging the undercarriage of the car. My insurance company totaled the car as the repairs were more then the car was worth. I was at a loss at what to do and need a car to get back and forth to work. Charlie has been wonderful to me and he really cares about his customers. He helped me get financed for a new car and it has been wonderful to be able to breathe a huge sigh of relief. I highly recommend going here if you need a car and don't have the best credit or a whole lot of money for a down payment. They will work with you and help you get into a new car. I appreciate everyone at car city for being wonderful to me and helping me out of dire straits.... ~Ashley ~

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
4   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

I was Wrong about Car City

By Keith Taylor on 7/20/2017 at 2:09 AM. Helped by Greg.

Back in May of 2017, I wrote a bad review out of anger and frustration, I apology to Charlie for calling and venting about my car that I had problems with, I should have not called and yelled like I did for it did nothing for both of us but made a bad day. Long story short, I took the car to the dealer and found it needs a new engine. I didn't know what to do, I had set a fire on the bridge back to Car City, So I decided to call Charlie again, and first told him how sorry I was to yell at him when I could have done my research before I when to pick out a car, I would have found out the problems that car had. So Charlie with his forgiving self, (thank's charlie) , told me to bring the car back and we will work out something.. He has kept his word, and for that, I am grateful, and driving another car. Greg was the most caring salesman I've ever met, I recommend you hit him up when your ready for a car. He really listens to what your needs are when picking out a car, and will help you get what you need.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

All good for me

By Thatgirl67 on 5/7/2017 at 6:42 AM. Helped by Brad.

bought my car in 2015 which was a bday gift to myself that Car City helped make happen. But recently when I needed help and had no idea where to turn Car City came thru like I bought my car yesterday and helped me get my car back home!!! I have had the best experience with Car City and don't have any regrets.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

POOR AND RUDE AND VERBALLY AGGRESSIVE TOWARD WOMEN

By Judah2017 on 4/17/2017 at 6:22 PM. Helped by CHARLIE AND HIS SON.

I was hung up on by Charlie - and verbally assaulted by his son. So much to the point I asked his did he speak to his wife in the same manor? Charlie is a ticking time bomb, I noticed his anger and controlling mannerism toward me once the vehicle began acting up. I have had several issues with the vehicle from it has left Charlie's lot. As I work with women in ABUSIVE relationships and trained in SA and DV I can advise women to steer away from working verbally or physically with Car City. I was verbally assaulted and am fearful personally of returning to the location. I was told by Charlie that he stands behind his vehicle, well I didn't realize it was with verbal and emotional insult. I will not feel comfortable working with Charlie to resolve this issue and request his to take back his vehicle before going to another forum.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Great customer service.

By Gionurse13 on 4/11/2017 at 7:58 PM. Helped by BRAD.

BRAD IS NOT THE TYPICAL SALES PERSON, HE ALLOWED ME TO INSPECT THE VEHICLE AND FACILITATED THE TRANSACTION, I WAS DRIVING MY NEW VEHICLE IN LESS THAT 48 HOURS.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great People

By Sergiorago on 2/21/2017 at 9:21 PM. Helped by Charlye - brad.

Great experience in purchasing a newer car and help you to get you approved 100% And this is my 5th car that I bought from there And never had problem

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Bunch of liars !!

By Mayor beee on 11/12/2016 at 6:13 PM. Helped by Charlie.

Recently purchased a car from car city. The tire sensor light was on when purchased and they said don't worry about it, we'll fix it next week when you come to pick up your real plates. I figured that was reasonable since it was just a tire pressure light. We scheduled an appointment for the following Saturday since we both work during the week. On that Saturday they said the plates didn't arrive yet but come anyway and we will fix the problem. When we left with the car after they said they fixed it about 5 min later the light came back on. We called and they said they checked the tire pressure and reset the light. Ok whatever. He said come when we get the plates and they'll change the sensor. So 3 weeks after that on the date that the temp plates expire (1 month after purchase) we were suppose to pick up the real plates and get the sensor changed. We set that appointment and left the car with them. When we gotback there Charlie said the sensor was changed but they did not receive the plates yet but they would deliver them to us when they arrived and they gave us a dealer plate. Ok whatever again !! 😩 5 minutes after leaving the light came on again so my girl called Charlie and he started getting rude and angry saying she had an attitude and he yelled at her and hung up. So I said let's go to a real garage and see if car city really did the work they said they did or did they lie. Guess what the real garage said ? They said nothing was changed and the computer was telling them what was wrong. But wait.... didn't car city say they just changed the sensor ? So I called Charlie and politely asked what part exactly was changed on the car cause this garage im at says none of the 4 sensors are new. He started getting rude and disrespectful with me but I held my composure cause arguing with a lying fool will get u nowhere. After he started ranting he said let me ask the mechanic the exact part he changed so I can see for myself. When he came back to the phone he said he misunderstood the mechanic and no part was changed. Mind u we went thru this 3 weeks before and he said he knew the part that needed to be changed and said they changed it while we were there. We live an hour away and have been there 3 times to get it fixed and the light is still on and now we have dealer plates again. Point of my rant.... they are a bunch of liers so don't believe everything they tell you. SHOPPER BEWARE Signed...... disgruntled shopper

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy Transaction, Great Car!

By PGA on 10/14/2016 at 1:57 AM. Helped by Charles Guy.

Recently purchased a Lexus SUV here. The owner (Charles Guy) was my sales person. He was very knowledgeable on the vehicle and was genially interested that it was the right product for me and that I was truly sure that it was what I wanted. He was able to answer all my questions, prepped car quickly and did paperwork efficiently. Will do business here again!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Bad situation made better

By Jc1124 on 8/3/2016 at 2:47 AM. Helped by Brad Guy.

I had some recent financial trouble that led to my dream car being repossessed. Depressed and sure I wouldn't get credit for a car I wanted or even liked, i walked into Car City at the recommendation from a friend. I went in on a Thursday and spoke with Brad Guy. Brad assured me he could get me credit. Not only did he get me financing, but on a car I really love. A 2013 Kia Optima. Fully loaded, immaculate condition, low miles and less than the Kelly Blue Book. Needless to say, I'm extremely happy with my purchase. I would definitely buy here again and recommend to anyone in the market for a used car or truck, especially if you are concerned about your credit issues.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car, great price, great service.

By JMac on 5/13/2016 at 1:41 PM. Helped by Brad Guy.

Buying a car from these people was easy and fast. Brad Guy made buying a car simple. The car is great! Worth the trip from NYC. I'll definitely be back.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very good place

By NYGiants-Finest on 5/8/2016 at 3:40 AM. Helped by Brad Guy.

Very happy with my purchase and the process. I know my credit isn't the greatest, but also isn't the worst, and Brad did his absolute best to get one of his "good" lenders to give me a shot. 2 year old car, single digit interest rate, under $250 a month, everything I was optimistically hoping for.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2nd Purchase Very Happy with service!

By Trout631 on 5/2/2016 at 2:32 PM. Helped by Brad/Charlie.

I have purchased 2 cars from them never had nay issues. I have referred my family and friends from them and non of them have anything bad to say. They are men of their words and they do what they have to do to make sure the customer is happy. I will continue to do my business with them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good Dealership Local.

By Nick burr on 5/1/2016 at 9:24 PM. Helped by Charlie and Brad.

I was able to buy five cars from these guys my kids all buy cars from Brad and Charlie. Good service. Not fancy but take care of business. Nick Burr

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience
5   Price
5   Quality of Work

i just bought my 3 car here , i like the customers service

By alcidin2010 on 4/30/2016 at 10:36 PM. Helped by Brad , and Charly Guy.

Great customer service , so far very responsible i will definitely keep getting cars from here , they will make sure everything is well nefore living , the comunications is excellent Brad Guy worked with me all the way onto i receive my car and make sure i was satisfied

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Good place, good bunch of "Guys"!

By vcerelli on 4/30/2016 at 6:02 PM. Helped by Brad Guy, Charles Guy.

Overall good experience. The place could use a little updating but that doesn't take away from the car, financing and customer service I received. Thanks again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experiance

By Kasey13 on 4/26/2016 at 3:26 PM. Helped by Brad Guy.

I just recently bought my '06 Honda Accord there, the price was great and the car was in great shape. The employees really take their time and make sure everything is perfect for you when you drive your car out of the lot! I will defiantly recommend Car City to people looking for a car in the future!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great service

By mk567 on 4/26/2016 at 2:40 PM. Helped by Charle and Brad.

My friend took me to get a car because mine was not running and was in bad shape. We got to the lot and ask what kind of car I was looking for. I told any car would do I just need a reliable car to get from home to my job. I was totally in shock when they show me a very nice and used car and they work out a deal with me and I accepted . They were very good Charlie and brad really took care of me and I will go back and thank my friend who hasc brought other friends down there and will all taken care with good cars and great service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great bunch of guys

By Boisvert LAWNSCAPING on 4/26/2016 at 2:17 AM. Helped by Brad guy and Charlie guy.

Brad and Charlie help me out when no one else would get me in the car and get me the car that I wanted to make my business grow. and I really appreciate that I would recommend these guys to anybody

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

There when I need them....

By Happycustomer23 on 4/25/2016 at 2:45 PM. Helped by Brad Guy.

I have bought two cars from this dealership. Any small issue I may have had, they have dealt with it in a timely and effective manner. I purchased my cars over two years ago and I can still call in and they are attentive and help out with any problems I may have. Highly recommended dealer. Thanks guys!!!

I would recommend this dealer.