Dealer 2-Year Rating

Overall Rating

5 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
5  
Quality of Work
5  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Extremely professional and courteous

By phillip389 on 2/26/2017 at 8:24 PM. Helped by Mike.

Mike was extremely forthcoming and professional, worked with us and was more than accommodating in giving us a satisfactory customer experience. Would definitely recommend to anyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceeded My Expectations!!!

By Lofton on 10/1/2016 at 10:36 PM. Helped by Michael.

Michael went above and beyond in my search for a new car. I had specific requirements. He found me a car that was better than what was on my list.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great place! Great people!

By Oinkoink on 1/19/2016 at 12:37 AM. Helped by Michael, Joe.

Having been referred by my son and daughter-In-law, we made the trip from Chicago on Saturday Jan 16. Let me assure you I was not disappointed. Michael Mansour put so much time and effort into finding me the right car and making this such a pleasure. From start to finish I was made to feel like family, Joe made the paperwork effortless, answering all my questions and telling a few great stories along the way! You are to be commended and I thank you all... Love my car !!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful buying experience

By davwags on 1/13/2016 at 11:23 PM. Helped by Michael Mansour.

Once again a wonderful buying experience. Michael went above and beyond to find the right vehicle AND financing for us. Also Joe made the paperwork process effortless and worry free, Thanks to you both!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Attention Consumers: Buyers Beware

By NJGirl on 9/20/2015 at 1:54 PM. Helped by Michael (Owner), Shadi (Salesman), and Joe (General Manager).

Dear Potential Used Car Consumer, First of all, I would give Car Connection Superstore a rating of zero stars; unfortunately, that is not an option. Nearly a year ago, I purchased a 2008 Jeep Commander Limited from Car Connection Superstore. This purchase was to replace a Jeep Commander that was totaled in an accident at no fault of my own. The “new” Jeep Commander was delivered with a service engine soon light on. The staff at Car Connection informed me that it would be taken care of at a Jeep dealership located near me because it was still under manufacturer’s warranty. In addition, any rental car expenses incurred would be reimbursed by Car Connection. The service engine soon light was not the only initial problem with the vehicle. The vehicle leaked water on the driver’s side, driver’s side rear seat and in the trunk area. Not even a month later the vehicle had an oil leak which resulted in more maintenance needing to be done which was at the expense of Car Connection. However, the issues with the vehicle continued such as the service four wheel drive system light came on, the radio stopped working as did the air conditioning,the pressure tire system needed to be replace and the service engine soon light continued to come on. All of these mechanical and functional issues with the vehicle were discussed with the staff (including owner Michael), it was determined that it would be best for me to search for another vehicle from Car Connection Superstore. I made the 6 hour drive to New Castle, PA in hopes that Car Connection would have a vehicle in their inventory that would fit my criteria; however, much to my dismay, Car Connection would require that I take a loss on the Jeep resulting in negative equity which would need to increase my monthly vehicle payment. In addition, Car Connection ask that I put more money down on the potential “new” vehicle. Needless to say, I walked out of the dealership frustrated and disappointed. Michael at Car Connection vowed to find me a vehicle to meet my criteria and needs. However, months passed without one vehicle being brought to my attention. Car Connection states on their website, “Our Vehicle Locating Service can find your car in as quickly as 24 hours with no charge!” Isn’t it funny that they couldn’t find me one prospect of a vehicle in over 2 months?!?! In addition, Car Connection states on their website that “Our goal is to take care of you the moment you step on our lot to years to come afterwards.” Well if a LACK of dedication, timeliness, efficiency and honesty is a part of that “taking care of you” policy, I believe that Car Connection delivered on all of the above. This business did not make me a priority instead they made excuses. In addition, the timeliness of communication was nonexistent. For example, I was told I would receive an e-mail on either Saturday or Monday yet I didn’t receive the email til early evening on Tuesday. And it didn’t just happen with a delay of emails, but also phone calls. I know if I had the same excuses for a delay in doing my job or communicating that I definitely would not be employed. And to think that Car Connection Superstore was voted as the Quality Dealer of the Year by the Pennsylvania Independent Automobile Dealers Association. What I find interesting is that the Pennsylvania Independent Automobile Dealers Association (PIADA) has a code of ethics (www.pennsylvaniaiada.com). I advise my fellow used car consumers to do your research of the business by contacting the Better Business Bureau (www.bbb.org) and the Pennsylvania Office of Attorney General (www.attorneygeneral.gov), ask questions, and diligently review the Car Fax. Since I brought up the Better Business Bureau (BBB), I would like to discuss that Car Connection Superstore is NOT accredited; however, they do have BBB decals on the doors of the store. In addition, this business DOES have complaints against them not including mine. In my opinion, Car Connection Superstore is your stereotypical used car lot with salesmen that lack integrity, honesty, diligence and efficiency. Again, just my opinion. Now Michael, you said I was unrealistic so I hope this review is REAL enough for you. Sincerely, Michelle

I would not recommend this dealer.