Dealer 2-Year Rating

Overall Rating

4.2 / 5
Customer Service
4.2  
Friendliness
4.2  
Overall Experience
4.2  
Price
4.2  
Quality of Work
4.2  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

ZR-Cadillac

By ZR-Cadillac on 2/12/2019 at 3:57 PM. Helped by Greg Williams.

It was a very unique and comfortable experience. My salesperson Greg was very respectful, patience, friendly, and very professional . He answered all our questions and tried us to be satisfied with the purchase. He wasn't just selling, but he bonded myself with the car, on what the car can do for me. "Knowing my car" lesson was an unforgettable learning. Thank you Greg for the nice gift, you went beyond the stars!! You are the best, you are awesome!!! Blessings to the dealership staff!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We were treated with respect and honesty and are very happy.

By FunnyTom on 2/8/2019 at 3:08 AM. Helped by Greg, Randolpho.

Our experience at Car Factory Direct was relaxed and enjoyable. Salesperson, Greg, and staff listened to our many questions and concerns, answering with knowledge and the directness we appreciate. Greg went beyond the call of duty to make us comfortable. Our visit ended with the happy purchase of our new Suburban. Thank you Greg, and all involved, in this pleasant experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They made my buying experience very easy and fun.

By Restrepo-Sanchez on 5/10/2018 at 4:12 PM. Helped by Anthony and Randolfo.

I purchased an Audi Q3 2015 with 25K. The car is in amazing condition brand new basically. Very friendly and helpful staff. everyone made me feel welcome and it was a very nice place to visit. they have a beautiful inventory.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Couldn't ask for a better Car or Experience.

By Bmw535 on 4/10/2018 at 2:20 PM. Helped by Karl with a K.

I was in an accident and out of a car for awhile. My credit is not perfect but i was able to work with Karl with a K ( that's how he introduces himself) and he was not only able to get me approved on a car but he worked with me and was able to help me get back in a position to build my credit!. i am now driving a BMW 535 with 32000 miles on it! needless to say i am completely satisfied with the whole experience. they take the time to make sure you are happy then go above and beyond to get you into the car same day, even if it means driving to the other side of the state to pick up a down payment! Highly Recommended. See Karl with a K!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst place to buy a car!!!

By LTZ on 12/13/2017 at 7:19 PM. Helped by Rich, omar.

Purchased a car here a while back and after complaining to them since the sec wk I took it home I am now stuck with a car that has an extra long list of repairs that should have been made before sale because they are professionals at giving the runaround, and will stall on doing anything about make repairs. If your lucky enough to get a car here that DOSEN'T have any issues thats good!.......... But if you get one with ANY problems that will require you to leave it with them GOOD LUCK! Mechanic is off site, not to mention possibly incompetent. These cars are likely bought at an auction transported to this site washed (if your lucky) then sold. No service at all!!! Once they have your money They are extremely insensitive to your needs if it has a problem. You will hear them constantly use the term "you bought it as is" even within warranty to get out of taking responsibility for not servicing these cars before a sale. I wanted work to be done and for 1 of the issues this car has they kept my car for nearly a wk for a job that should have taken a couple of hrs to do at this time I asked them if they can have their mechanic check the front end because something didn't feel right, I get it back they said he didn't find anything wrong. Later all I did was take the front wheel off and found it needed wheel bearings on both sides, I even found that the oil in it was just blk. I am no mechanic but am able to pull one apart to fix SOME stuff. There is an extra long list of issues with this car I am still dealing with today and I can prove every single one! And they are issues that were going on long before I bought it. As of right now car has fuel pressure issues that's going to cost me between $600 - $1000 to fix and meanwhile sometimes it starts and sometimes it doesn't. If you ever wanna come look at a car that comes from this place then respond set something up and look at mine for yourself, I'll even let you drive it! Horrible worst car buying experience I've ever had... They are great until you sign that paperwork then its FOH chump! This is Ppl hard earned money and its not right! Side note... The mechanic they use is shady as well, while my car was there and still in warranty they put 600 miles on the car to get me out of my warranty faster, unfortunately this was something I didn't catch till later because I trusted these Ppl to do the right thing and not be taking advantage of Ppl sad but what others reviews say about them being xxxxxxx's with you after purchase is very true. I don't know where they came from but this place needs to be shut down... Also, I have no other choice but to pick 1 WHOLE star. I feel sorry for the Ppl that buy the high end cars from here cause if they start having problems at all that mechanic won't know what to do...

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Experience!

By ACgranch on 7/28/2017 at 12:05 PM. Helped by Javier Omar.

I recommend this dealer to anyone looking for a preowned dealership! I had gone to a couple of dealers before stopping here and didn't get the service or down to earth experience at any of them that I did with this dealer. Right from the beginning I was treated right. I knew what I wanted and they showed me what they had that would fit and we ended up with my dream car! The owner Javier even came out to make sure I got everything I needed and was being taken care of. Go here if you wanted to be treated like a friend or family member!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Monica Mercedes E350

By Monica444 on 7/26/2017 at 12:00 AM. Helped by Omar and Peter.

What a great transaction!!!!! Was nervous going there because it's my second time buying a used car but let me tell you they where great. Very good selection of cars and the people there are wonderful. My husband will be buying his next car from here for sure. Thanks to Omar and Peter the even helped me get the lowest rate possible.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Definitely will go back!!

By OwenHansen12 on 7/25/2017 at 11:01 PM. Helped by Anthony.

With the amazing help from Anthony I was able to purchase able to purchase my 2016 BMW 650xi. Walking into Car Factory direct I was automatically comfortable with the atmosphere. Everyone is so wonderful and caring. Besides being in an amazing atmosphere I was automatically sought for help which I really loved because in most places I have visited there was always a long wait. Anthony the salesmen who helped me was amazing he gave me a lot of options and explained to me what I need to know about the car. ANYONE looking to buy a car, I would behoove you to come to Car Factory Direct it is DEFINITELY worth it. Thank you Car Factory Direct.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Diana0820

By Diana0820 on 7/25/2017 at 1:46 AM. Helped by Peter.

I'm a single mother of two and shopping for a used car made me extremely nervous. I found the car I was looking for on a website Car Factory Direct. I called before I took the long journey with my kids. I had a long list of questions to ask before I took the trip. I spoke to a gentleman named peter. He was very knowledgeable and answered all of my questions. I decided to take the trip. Upon my arrival I noticed the car was ready for my veiwing. The Staff was extremely nice and Peter made my purchase very simple. I definitely recommend this place. There cars a very nice and process was great..

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

BE AWARE. DO NOT PURCHASE FROM THIS DEALER

By Raneka26 on 7/19/2017 at 11:18 PM. Helped by Kevin.

I purchased a vehicle on 6/23/17 with a back tail light cracked & was promised a new part would be ordered and put in within 3-5 days. So in good faith i purchased the vehicle and took the car. Now 3 weeks later after numerous calls & voicemails with no response, I still have a broken light! I am very disappointed with their service . Once they get your money, they will forget about you and on to the next victims!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jose Buick

By josebuick on 6/10/2017 at 10:02 PM. Helped by Kevin & Omar Hamed.

We stopped in at car factory direct and wow what a amazing experience . Kevin helped us out found the perfect vehicle for us . It was a seamless process . I meet Omar the business manager . what a great dude he explained all the numbers and helped us with a ext warranty . Big thank you to a amazing staff

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

IN AND OUT, THAT QUICK

By Alex150 on 5/26/2017 at 7:40 PM. Helped by Rich and Omar.

Totally a dealership that caters to the working professional. Visited their website, gave them a call, purchased my new Highlander right from my cubical. Rich was a very attentive salesmen. Omar had me in and out day of pick up. Great people, great vibe, great ETC!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

"Wonderful Experience!!!"

By Ashley J on 5/15/2017 at 11:39 PM. Helped by Karl.

I recommend anyone that is need in need of a car to come to Car Factory Direct. With the variety of cars to choose from and with the help of Karl I was able to find a car just right for me. Coming to Car Factory Direct I was given excellent service and the right prices. I encourage anyone to come out to Car Factory Direct it is very worth it. I will definitely come back here for my next purchase!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Experience !

By Cjensen1 on 5/13/2017 at 8:35 PM. Helped by Rich.

Very professional and attentive staff ! They helped me find a car that was right for me. Definitely recommend everyone to work with them. Place is top notch !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jeep Grand Cherokee

By richard fraioli on 5/11/2017 at 2:34 PM. Helped by Rich and Omar.

I recently purchased a Jeep at Car Factory Direct and had the best used car purchase. Rich took his time and showed me all the features in the car and was professional. The Finance Manager, Omar, explained all the details when we did the paperwork. Overall, this was a pleasant experience and I would recommend this dealership to anyone.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible Experience !!!

By MDD on 5/8/2017 at 7:01 PM. Helped by Rich, Omar.

Very bad after-sale service !! I urge everybody NOT TO DEAL with these guys! They keep buying time and they keep telling you lies. They are not trust-worthy and they are so unprofessional !! I have had a very bad experience with them and I'm filing a complaint now about them through DMV. I've purchased a car and I noticed there were some problems, like one of the power doors wasn't working, a leak in one of the components, and there was missing lug nuts from the wheels!, I told them that and they took the car to do the maintenance, then, they told me they were waiting for a part to arrive and that was nearly a month ago!!!!! And still nothing happens! Also, I took an appointment to drop off the car one more time so they can fix the leaks, and for whole three days they keep telling me they drove it to a mechanic and they have asked for a part and they were waiting for it, after the third day they told me they are not receiving the part anytime soon and postponed the maintenance till the week after!! Three days and they have done nothing!!! Also, they have so rude and unprofessional staff! one of them hung up the phone on me while I was still talking to him! Of course, afterwards, the told me it was by mistake! Once they sell you a car !! They change their level of service COMPLETELY! It's like dealing with a kindergarten children, not with a respectful business!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Experience !

By Oliviab on 5/5/2017 at 7:56 PM. Helped by Rich & Omar.

This was the best car buying experience I have had. Everyone was great! Thank you Rich & Omar! Place looked spectacular and clean. Definitely coming back again !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Changed my opinion of used car dealers

By Freddy P on 5/1/2017 at 2:50 AM. Helped by Dion.

Been in search of a RR Sport for some time and finally found the color combo and within my price budget when I stumbled onto car factory direct. From the start, pictures depicted a great example of what I could expect without taking the ride from upstate NY to New England. Called up and I was passed to Dion whom handled the deal step by step. The day my wife and I went to pick up the Range, the personal at the dealership made us feel very welcome and treated us like if we've been buying cars from them for years. Everything went down as expected and Dion and again made the finalization of the deal and walk through of the car very comfortable and took his time with us. I have recommended some colleagues of mine for their cars and of course I know they'll be please with car factory direct and Dion. Thank you guys!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2012 Porsche Cayenne

By Jay088 on 4/25/2017 at 1:26 AM. Helped by Dion and Anthony.

Great experience!!! Had been searching for this truck for over a month. Great condition and awesome staff. Price was very fair as well. Dion was fantastic from start to finish. Thanks

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience
1   Quality of Work

TERRIBLE EXPERIENCE

By cheryl1005 on 3/29/2017 at 5:06 PM. Helped by Rich.

Bought a vehicle there about a month and ago and my transmission has been giving me intermittent problems. I was told to take to my local dealership. Of course they found no problem codes so they charged me $137. But what they did find was that the transmission had not been serviced and filter was black also has an OLD RODENT NEST in it. First my salesperson Rich says they will take care of this and refund my money, he says "He wants to make me happy". Then calls me the next day to say there is nothing they can do for me! Not to mention when I bought the car I had to bring it back because they forgot to do the oil change. Obviously the car was never checked out. So now 1 month after purchasing a $14,000 car from them I will have to take money out of my pocket to clean up their negligence. WHAT A POOR WAY TO DO SERVICE!!!!

I would not recommend this dealer.