Dealer 2-Year Rating

Overall Rating

4.3 / 5
Customer Service
4.4  
Friendliness
4.5  
Overall Experience
4.3  
Price
4.2  
Quality of Work
4.3  
Service
3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Experience!

By Excellent Service on 9/21/2019 at 1:06 AM. Helped by Alex and the gentleman that helped explain the car features.

We are extremely happy with the service ,help, advice and follow up offered by Diane and Alex! The whole team we dealt with was very efficient! Thank -You for the great experience! We'll definitely refer you and your company to family and friends!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Fantastic experience from start to finish!

By Rogue Paul on 8/16/2019 at 8:25 PM.

Just purchased a Nissan Roque. Evan Bartlett and Karen Patel were the employees who looked after us. They were both very friendly, professional and knowledgeable. Several things impressed us about Evan, first of all he agreed to stay late so we could meet with him when it was most convenient for our schedule. Evan spent quite a bit of time with us going over the entire car we were interested in and demonstrated how everything worked even before he knew we were going to buy anything. Once we made the decision to purchase the said vehicle he helped secure a great price for our trade in. We will definitely recommend Car Nation Canada and Evan Bartlett to any family or friends interested in purchasing a vehicle. Thanks again Evan!! Paul and Nancy Harper

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Superior Experience

By Rogue Steph on 8/9/2019 at 2:00 PM.

Evan was very professional the moment we walked in. Pleasant,very knowledgeable, answered my questions. Helped secure a great price for my Nissan Rogue and for my trade in. Great buying experience. Explained clearly the vehicle features. Will highly recommend him. He made sure everything was ready when I picked up the vehicle. Cannot say enough about Evan and the Car Nation experience. Loving my new ride! Thanks Stephanie

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Completely Satisfied - Will send many referrals !

By Anthony Jeep on 8/1/2019 at 12:13 AM.

I recently purchased a pre owned Jeep from Car Nation Canada Direct & they were the only ones that completely understood, valued my time and delivered a perfect product ! A huge thanks to Joe for the great and detailed work with my approval !!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Great Service

By Erwin on 7/27/2019 at 9:45 PM.

Amar is the reason we use Car Nation. His and his teams service fantastic. I would recommend car nation to anyone that needs work dome to their vehicles

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience!

By Psingh6ix on 7/27/2019 at 7:38 PM.

I brought my car in some weeks ago and I must say it was quite a pleasant and professional experience. A previous mechanic (Techmaxx on Tomken - don’t go to them) had given me an unreasonable list of items that required attention on my car. When I presented Amar and his team with this, they immediately went to work to confirm these items only to tell me that only 2 items out of a list of 8 needed attention. His honesty and professionalism is what will keep me coming back. Highly recommended.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amar was great help

By Chahal on 7/27/2019 at 7:13 PM.

Amar was very helpful from the beginning. He was able to deliver my car as promised and always worked with a smile. I highly recommend their service center.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
4   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Purchased a vehicle in less time than shopping at IKEA.

By Gil G. on 7/18/2019 at 6:44 PM.

Nick Ianiri & Karen Patel were instrumental in helping me find and secure financing for a vehicle. Within two hours I was hitting the gong.....that's GONG not bong. Nick's friendly service and ability to go above and beyond the call of duty was very refreshing...... Karen was awesome when it came to securing me a fair interest rate on my loan and wasn't too pushy when it came time to recommend add-on sales products. I definitely recommend Nick to anyone looking to buy a vehicle from this Dealership...... and seeing some of the not so favorable reviews on other sites for some of the other Sales Staff...... stick with Nick!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I felt very well looked after

By davidjonesmcp on 7/15/2019 at 2:57 PM.

Karen was fantastic to work with. She absolutely knew her job inside and out and took care of all the little details such as taking care of my old license plates for me. She really made the whole experience feel effortless.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great First Time Experience

By Trace on 7/12/2019 at 11:15 AM.

I just purchased my first vehicle from Car Nation Canada Direct and it was a great experience. Our salesman was Harold Miller and he was fantastic to deal with. There was no pressure and he let us go at our own pace. Russ in the Detail Department was also great and our car looked brand new when we picked it up. I would definitely recommend Car Nation to anyone looking to purchase a previously owned vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Salesman

By Diane on 6/24/2019 at 3:02 AM.

I am taking the time to acknowledge my salesman Evan Bartlett. The poor guy worked very hard to find me the right vehicle. As a rule I don’t often trust car salesman but Evan is genuine, not pushy , and extremely knowledgeable with every car I test drove . I have been searching around for about a year and every other dealership constantly badgered me. Evan was very patient and he is the reason I bought the vehicle. I would highly recommend him, in fact I already have. What a gem of a salesman I have found .

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

GREAT PLACE TO BUY A CAR!

By Carguyjim39d on 6/19/2019 at 1:55 PM.

My salesperson Massy was phenomenal. He took his time showing me the car and was patient throughout the whole experience. I changed my mind a couple times and he was more than happy to show me other options. He made buying a car a wonderful experience. I would highly reccomend this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Gershe on 6/10/2019 at 1:01 AM.

We had a great experience buying our Lexus at Car Nation. Harold Miller was awesome. He was friendly, helpful and knowledgeable. We would definitely recommend buying from Harold.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Happy

By Rich 1690 on 5/10/2019 at 12:27 AM.

I,m very happy with time Patrick along with Elise took to get me into a car in my budget. Patrick was very helpful on helping set up the bluetooth in my car ..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First car

By Knight Rider on 5/8/2019 at 2:54 PM.

Evan Bartlett was great. I had to replace my parents 2005 Sebring and was dreading it. Being female I was dreading the slick approach and worried about being taken in but Evan was great. I was not treated like an idiot and he gave me lots of info with which to base my decision on. I came in for follow up and he was very supportive. Thank you to Evan!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Consistent Good Service Over the Years

By TimL649 on 4/26/2019 at 6:25 PM.

Second vehicle purchase at Car Nation. Nearly all my vehicle servicing is done there as well. Staff are courteous and friendly, and attentive to needs. They may not always be able to deliver on every "ask" but they will always manage to find a solution. Do your research, know your needs, then visit Car Nation and don't be afraid to ask questions. I've taken this approach and I've been very satisfied. Special shout out to Michael Mercadante, Amar and Mike Pinto.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nice and Good dealer

By Chowder09 on 4/24/2019 at 8:53 PM.

He's so helping person, very respectful,.i will recommend Evan Bartlett to my friends or family to bring more buyer or friends to have and make a very nice and awesome deal with him.. Like us!we had a very very good deal with him and we really appreciated it.

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
3   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

!!!Complete Waste of a day; Complete waste of time!!!

By CarmnLeo on 4/24/2019 at 7:35 PM.

Was looking to get another vehicle and Patrick had initiated contact with us then had to deal with Karen in finance. Received a better interest rate than before of 6.9% (can provide picture of said contract stating the 6.9%) which we were happy about. So that at least wasn’t too bad. However we had spent our whole day at this dealership with a 2.5 year old and my 8 month old son and now seeing it was all a complete waste of time. At first things seemed good with respect to communication and customer service but we were sorely wrong because the communication or lack thereof was extremely poor. They (both individuals) say they would get back to you with answers but NEVER do. It was excuse after excuses and we grew tired of constant excuses with no absolutely no action. Should you want your day wasted then this dealership is for you. Otherwise don’t bother with this place or st least not with the two individuals mentioned above. Had I have been able to provide a minus score I would have provided an extremely low low star score. I’m rating a 3 out of 5 stars for friendliness because when they wanted something from you, they are friendly. Not so friendly after we had left and not so friendly after refusing “extended warranty”. ADDITION: Elise had called to speak with me after submitting the above review to provide me with what seemed to be a very generic corporate apology and when asking what she can do to change the above disappointment, I had stated that prior to writing Karen off, we had left with her an inquiry on an Audi Q5. Elise had happily volunteered to jump in and take over where we had left off with Karen. I was told that because the finance manager (Peter) was not in the day I had called, that I would get a call back the very next day. True to her word, she did get back to me the very next day, but telling me something completely different than when we were all there. NOW, NOT ONLY do they want money down, the interest rate is 10.9% Definitely a HARD PASS My review still stands and if anything I’m more perturbed.

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
5   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Thieves

By hate on 4/24/2019 at 1:06 PM.

I thought these people were among the best until they contrived a method to steal from the poorest people, the ones that go to places like CarNation, poor people like me. The people that need help. They stole money from me and now small claims court is the only option. They will not return my calls or even tell me why they took the money. By the way, in addition to stealing money, the extended warranty is a scam, no one, other than CarNation will honor it and they don't!!! They also said twice they would detail my new purchase, to remove the vomit on the back seat and floor...they didn't. Had to pay more money . I am really hurt by the lies and scams, I never thought they were like this. My blinders are off. Yes, you are thieves and to anyone who wants 100% proof, leave an email and I will show you. See you in court thieving CarNation.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing service highly recommend Harold Miller

By Jacker on 4/19/2019 at 1:26 AM.

Harold Miller op manager is the best. If your looking to purchase a vehicle he the go to sales person highly recommend. He goes over and above to make sure excellent service very knowledgeable his service over the top. Just walking into the dealership amazing reception. Thank you Harold we love our New Santa Fe Sport. Your the best ! Karen & Brad

I would recommend this dealer.