Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.6  
Friendliness
4.8  
Overall Experience
4.6  
Price
4.4  
Quality of Work
4.8  

Dealer Reviews

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Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Unprofessional

By L3THAGR8@gmail.com on 5/8/2019 at 2:36 AM.

I had great respect for this dealership when I first went to visit their business. Of course they took care of me because they wanted my hard earned money and I had a qualifying credit score for pretty much any vehicle I wanted on the lot sadly several days later after I financed my vehicle I realized that there was a $895 charge added to my financing I immediately went to the dealership and spoke with the finance manager (OCTAVIO SANTAMARIA) and told him about this issue and then told me he would have a gentleman named Bryan handle the situation. On the date of my purchase I traded in a vehicle that I had for several years and brought with me on my military move from Arizona I didn't have the vehicle title in hand the date of the purchase and due to it being late they told me I could mail it in or bring it in a few months later I received a call asking me for the title and if I had found it and I explained to OCTAVIO SANTAMARIA that I had found it he also explained that I needed to bring my vehicle in because the dealership FAILED TO DO A VIN VERIFICATION I explained to OCTAVIO that I would not be driving across town for an issue that happened on their end and that he had FAILED TO GET MY REFUND BACK FOR MY WARRANTY THAT I DID NOT PURCHASE he then said YOU NEED TO GET DOWN HERE THIS IS NOT HOW WE DO BUSINESS AND HUNG UP IN MY FACE after this encounter I have no choice but to review this dealership as GARBAGE customer service should continue from the first purchase to your next It has been three weeks since I heard from OCTAVIO and have as of yet to hear from Bryan about my $895 nor have I spoke with the manager of the dealership nor have I received my license plates from the DMV I would advise anyone who is planning to purchase from here to steer clear of the place unless you have no other option

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By gisselleh08 on 1/25/2019 at 1:04 AM.

I went in with my boyfriend nervously because we both have bad credit but luckily they were able to help us find a car that suites us and the process didn’t take that long. I was helped by Hilda and she was very professional and kind you can tell she cares about her clients she was positive to find a solution for us. Octavio in finance also very professional and explained in detail my contract so that I wouldn’t leave with any questions. He showed me the car fax on the car too which I appreciated. This is definitely the place to go if you want to start up your credit or if you want to buy a car for a good price definitely come here.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A+ EXPERIENCE

By P.luna on 1/24/2019 at 11:22 PM.

We walked into Cars 911 with an idea in mind and received just what we wanted. We wanted a bigger family car and happily walked out with one. Everyone was very nice and helpful with every step of our purchase. We got the car we wanted and at a great price. Thank you Cars 911.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

2010 Titan

By M.Hurtado on 12/17/2018 at 8:26 PM.

I am so grateful to Hilda and the staff at cars 911. Hilda went above and beyond to help me get the truck that I wanted. I recommend anyone to come here

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Yami and besty review

By Savage1403 on 11/30/2018 at 2:53 AM.

Good customer service time went by pretty quick for the process plus they liked to sure the snacked they had fun experience thete with them

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Everything was great!

By Miguel12r3123 on 11/22/2018 at 8:34 PM.

Everyone at Cars 911 were extremely helpful and patient with helping me get the car I wanted at an affordable price. I definitely recommend it to anyone who’s seeking a nice car with an even nicer price.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Incredibly amazing

By Vianey_mbts on 11/22/2018 at 5:14 AM.

They were amazing people that helped me get car that same day and they helped me out with everything and explained everything to me in detail because this was the first time I had bought a car. They are wonderful people and I would gladly go there again with Hilda, Octavio and Bryan.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing customer service

By Jasmin11r on 11/22/2018 at 3:30 AM.

I came in to this dealership thinking I wouldn’t be able to get a car but with the help of hilda I was able to get my own car and everything so affordable. They were also able to help fit my every need. Thank you to cars 911 and hilda

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Experience!

By Glorosal on 11/18/2018 at 2:53 AM.

Super friendly staff. Loved working with Hilda she's super welcoming with everyone. Everyone was extremely helpful with all the questions we had. Thank you for all the help!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you Cars 911

By ReynaYR23 on 11/4/2018 at 4:20 PM.

I had a great experience with Cars 911! They helped work with my budget and got me into a great car with low payments. Thank you so much Cars 911!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing expdrience

By Christian007 on 10/22/2018 at 2:11 AM.

Grasias por la ayuda y la atencion de mi primer carro kevin me ayudo en todo recomiendo este dealer a todos que buscan comprar un caro

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Great!!

By Firsttime car buyer 95 on 10/22/2018 at 1:20 AM.

Easy process, will work with you no matter your situation!!! Thank you!!! Financing was easy. The length of time there was appropriate. Everyone very easy going. What I would've like more, was a little more of a choice on a vehicle to chose from.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good Prices, Excellent Customer Service

By antipatro7 on 10/22/2018 at 3:52 AM.

We were interested in car at a good price and we found it here in Cars911 The attention of its excellent sellers, but Yami is the best one gives you time, informs you and is very attentive. I recommend you visit and check.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Superb Experience!

By Fashdiva on 10/22/2018 at 2:51 AM.

I found Cars 911 by chance. I was just driving by on a street i never take to work and saw there sign. I normally don’t look places up i don’t know but i decided to anyway. I read a couple of reviews on yelp and there were mixed reviews but i decided to go anyway. I knew the car i wanted and they had just that. Yami helped me out and she was great! She stayed with me through out the whole thing. She worked with my budget and i ended up getting my dream car. Cars 911 really makes sure you are approved and do not leave them without a car. I am greatful for all there help and would recommend Cars 911 to anyone looking for there dream cars on a budget.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Such a great experience

By Rlee on 10/22/2018 at 2:32 AM.

Fair pricing, great service, no pressure environment Friendly faces. Such a stress free process. Special thanks to Betsy! She was very accommodating! I'm so excited a my new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

CUstomer Service

By Speedy68 on 10/21/2018 at 8:37 PM.

Went in not knowing what to expect, surprisingly they were fast to engage me , Very friendly customer service, great selections of cars and prices. Better move fast before they sell the car you had your eye on.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car for dad in Costa Rica

By Judy.brown on 10/21/2018 at 12:54 AM.

So, the story goes that my dad lives in Costa Rica and he wanted a 4x4 little truck. He is not really capable of shopping for a car so my sister and I took on the request. I found the car on line and got a great price. Better yet, they were familiar with shipping out cars internationally and are willing to work with my shipping company. Thank you Cars 911 it was painless, they even bought us lunch!! Great bunch of guys at this dealership. Thanks again.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

In and out service!

By Rayking on 7/20/2018 at 3:41 AM. Helped by Nick.

It had been a number of years since we bought a car, but remembering, it was arduous process! So, Nick and the finance guro got is in and out in 2 hours! Thank you and the car is beautiful!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience
1   Price

My second purchase did not go like my first one

By GMass on 4/16/2018 at 1:16 AM. Helped by Mo Hesari.

Even though my credit was excellent they refused to tell me what my credit rating was. I was desperate for a car and they took advantage of it I'm paying probably twice as much as a standard lease for an Optima. Mo Hesari is no friend. He promised me I would get a good deal and didn't fight for me to get what he promised. In fact he even came in at the end when I was about to walk away and talk to me in to taking the car. These people did not help me with my financial situation they only took advantage and made it worse!

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Smooth and Pleasant

By alexsethalex on 4/26/2017 at 6:29 PM. Helped by Mo P-Hesari.

I came here after a day of bad service from other dealers. Mo greeted me instantly and over the course of a few hours we made a great deal. I'm really happy with the experience here, Mo was exceptional, patient, nice and knowledgeable. He went out of his way to make us happy and in the end we got a deal not just a car.

I would recommend this dealer.