Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.9  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Definitely Carbiz

By S. Martin on 8/2/2019 at 12:14 AM.

Thank you to the staff at Carbiz. I'm very satisfied with my selection and the price. I would definitely recommend you guys. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase of a Used Car

By TBoone on 6/27/2019 at 7:49 PM.

This review is to praise my salesman Fred Alston and Carbiz dealership on their excellent customer service. Fred went above and beyond to show me all the cars on the lot that were in my price range and that came close to my other personal requirements (low mileage, interior/exterior still in great condition and was an Acura). Fred delivered in a timely fashion. Fred and the accounting department were very patient when my credit union requested additional documents prior to approving my purchase. Once the approval was completed I presented a check to Carbiz, signed my documents and was in my new vehicle within an hour. I am happy that I returned to Carbiz after 5 years to replace my car. Keep up with the good work.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service and best way to buy a car!

By ilmatic on 6/26/2019 at 6:44 PM.

Javier and Matt were great to work with. He provided outstanding service and was just a really nice guy. The car buying process was easy and quick. This is the best experience I’ve had in buying a car. I would recommend Carbiz to my friends and family and anyone looking to buy a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service smooth process best price

By Yitz410 on 6/20/2019 at 6:12 PM.

I searched online for dealerships within a 100 mile radius but no one was offering comparable pricing AND Carbiz happened to be located under a mile from where I live. I test drove a few cars to make sure I was certain of what I wanted and Fred was super friendly and helpful throughout. No pressure just helpful information and answers to all my questions. Would definitely recommend Carbiz

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Delightful Experience!

By mrs.williamson19 on 5/31/2019 at 7:47 PM.

David Shird listened to what our family was looking for in our new SUV. David took his time and found us the perfect SUV with all the features we wanted. He was great with our kids and made them feel welcome. David provided quality customer service and was honest and got us a great deal. David created an enjoyable purchasing experience at Carbiz come checkout David Shird if you are in the market for a car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I enjoyed my time at Carbiz David was fantastic!

By Mrcook429 on 5/22/2019 at 4:38 PM.

I came into Carbiz looking to get a quality car with a good deal. David delivered and went above the call of duty to get the deal done. David walk me through the whole process from beginning to end and even helped me get a great insurance rate and drove me to the bank. Great guy, Great Service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No drama transaction

By JasonL on 4/30/2019 at 11:53 PM.

I recently purchased a vehicle sight unseen from Carbiz, and the whole transaction was easy. Javier Cuellar from Carbiz was clear, concise, and honest during every step of the transaction. A+ service and outcome.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast , Friendly, Simple Service

By Rsheppard62 on 4/26/2019 at 3:51 AM.

I came in on a busy Saturday my sales person David gave me his attention and worked out my car deal to get me in and out.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

CarBiz was a pleasure to do business with good people!

By JGonzales on 4/26/2019 at 3:23 AM.

David Shird was my experience Specialist he walked me thorough the whole process from our 1st phone call to the online application and my visit to the showroom. David was professional and courteous to my family making sue we got the deal we wanted at the price we could afford. David even went above and beyond by washing our car when the detail person was not available so I could get to work on time. Now that's what I call quality customer service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service !

By nickw0817 on 3/27/2019 at 1:53 PM.

David Shird was my salesperson he was awesome he worked hard to get me a great deal on my 1st car!Carbiz took care of me and my family and David was the best! Come to Carbiz to buy your car they work with people and David S. will keep it real with you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great fast and efficient Sales process

By Kingofthehill20000 on 3/26/2019 at 4:02 PM.

I purchased my Car from CarBiz David Shird was professional and friendly. The sales process was smooth and simple David explained everything an worked with me on my trade in. Everyone was courteous and the showroom is comfortable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Carbiz for Life!

By 2Blessed! on 3/24/2019 at 8:26 PM.

February 9, 2019 was the third time I've had the pleasure of purchasing a vehicle from Carbiz and the service was the same as the first! Kudos to Matt and Jason for making this another awesome experience! I called Matt on the phone and told him what vehicle I was looking for and my financial situation. Not only did he and Jason make it easy for me, but went out of their way to make sure I was satisfied. I did the application online on Friday afternoon, it was approved on Friday evening and went to pick up the vehicle on Saturday. When I got there and saw the vehicle (it was beautiful but too much vehicle for me), I changed my mind on that one and selected another with Jason's help, and patience, from the internet. Although the truck was at their Laurel site, no worries. The truck was delivered to the Baltimore location on the same day and it was just as advertised, low mileage and fully loaded, the ultimate package! And at my price point. The showroom is beautiful, which made the entire process comfortable. The only thing I had to do was add insurance, sign the paperwork and drive away. And they didn't just let me drive out with a sale. A couple of days after, not only did I get an email from the manager of Carbiz to thank me for purchasing from them, but also a telephone call from Jason to let me know that if there is anything I need, they are there for me. I am so impressed with the service Carbiz provide and they will be my dealership for life! If you're looking for a high quality vehicle (and they have the best selection I've ever seen whether on the lot or on the internet), this is the place for you. They stand behind every vehicle they sell. The CarFax report is also provided so you know exactly what you are purchasing. There are no secrets with them and they don't specialize in junk! I highly recommend to everyone!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership and good people to do business!

By Wwaters703 on 2/20/2019 at 2:01 PM.

Carbiz has been good to my family once again my car was totaled we needed a new car. This is not a traditional car dealership it's hip and trendy. David Shird was a excellent sales person he took care of us like family. He made the process smooth, simple and explained each step of the process. David was patient with going over all the details on the car and helped us select the best car for our budget. Come to Carbiz to get your car next deal

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional and great communication

By Tyepat on 2/10/2019 at 8:42 PM. Helped by David Shird.

During the two day financial process, sale person David Shird communicated with my wife and I throughout the process. He was very professional and consistent with communicating the financial process and with our needs. Great Sales Person!! Mr. Shird is rate 10 in my book.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Carbiz David Shird is an awesome salesperson!!!!!!

By Wandaicecoldfoster on 2/6/2019 at 9:36 PM. Helped by David Shird.

I had a wonderful car buying experience at Carbiz David Shird was a professional and friendly salesperson. David was patient and wasn't pushy like most car sales men . I went to Carmax twice I didn't feel they respected my Business so we decided to buy from Carbiz based on the customer service I received from David & Carbiz. David worked hard to make my husband and I happy by going the extra mile to make it happen for us to get our new Cadillac. Carbiz is the best dealership in Baltimore!

I would recommend this dealer.

Overall Rating

3.8  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
3   Quality of Work

This is my second time having Javier as my salesmen.

By nicole.r.allen.3 on 1/2/2019 at 7:18 PM.

Javier has a lot of patience and overall an awesome salesman. I will use him again in the near future. Thanks for time and patience

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Used Mini Purchase

By Steve M on 1/1/2019 at 10:25 PM.

We found Carbiz through an internet search for used Mini Coopers and were very happy with the service we received and the price we paid for the car. Our salesman Javier was polite and helpful, and while he pitched a couple add-ons, we didn't feel pressured to buy anything more than we were comfortable with. We also had the car checked out by a local mechanic, who verified there were no issues with it, just as we expected from reviewing the Carfax report provided by Carbiz. If I were to ask for one item of improvement, it would have been nice to have a recent oil change. The vehicle needed scheduled service three weeks after the purchase date. Overall, we're very satisfied!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great sales crew from the top to the bottom, especially Sam!

By BBALL on 12/30/2018 at 2:28 AM.

Best Dealer and Sales Team I’ve ever had! They worked with me and my wife on 2 deals in the same week, and got both with great rates and monthly payments!!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Good process

By Altima74 on 12/29/2018 at 11:08 PM.

I like the ease of the process. Javier was my salesperson and he was attentive, direct, and accommodating. Good experience overall! Vehicle was clean and ready to go for my test drive.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Great Experience

By Londa00 on 12/15/2018 at 6:33 PM. Helped by Iman Kaini.

The overall experience was great. Iman Kaini worked hard to get me the best deal for my money. I arrived a little after 1pm and left a little after 4pm. There was coffee and water to get while you wait. There are multiple sitting areas so customers will be comfortable. I requested my car to be delivered to my house and Iman was so accommodating. If there was one thing that I have to complain about is the car I purchased wasnt filled with gas when it was delivered. By far the best experience I've ever had. The female at the front desk was very pleasant.

I would recommend this dealer.