Dealer 2-Year Rating

Overall Rating

5 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
5  
Quality of Work
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Above and Beyond Customer Service

By solaguayo on 10/24/2017 at 5:31 PM. Helped by Steven, AJ, Neil, Paulina.

Being a first time auto buyer, one of the things that I wanted from the dealer where I would purchase my car was an honest and friendly environment - CardinalWay provided this to me. I had the opportunity to work with Steven when I visited CardinalWay looking for a Mazda3 Hatchback. From the onset, he was the the most candid salesperson I had encountered the entire day. He was straightforward with me from the moment he said "hello" in the parking lot. After having him tell me about the car and taking me on a test drive we went inside to run numbers. Neil was the person that helped run and explain the numbers for me. He was also honest and straightforward and put in a lot of effort to put together a deal I was comfortable with. After he gave me a concrete offer, I notified him that I would not be able to commit until I looked at what other dealers could offer me. Unlike the other financing people I had previously encountered, Neil understood and did not push any further. I left the dealership with both Steven and Neil's cards and a positive experience with this dealer. The following day I visited another dealer and had an awful experience. After going through that I knew I had to go back to CardinalWay. I returned to CardinalWay and worked out a deal for a new 2017 Mazda3. On my return I worked with AJ for my test drive and some of the initial paperwork. Just like Steven, AJ was a pleasure to work with - friendly and candid. I also worked with Neil and Paulina on the numbers for this new car. Neil included a rebate that I did not even know about, nor asked for, he took it upon himself to find me the best possible deal and did it on his own. I have no words to describe how pleasantly surprised I was when he outlined this on the itemized list of costs. Unlike the other dealers, I felt that CardinalWay was making a great effort into making my experience with purchasing a car as seamless and pleasant as possible; they were not simply focused on making a sale. With all that had happened at the previous dealer, I knew that I was in good hands at CardinalWay and chose to purchase my car from them. Paulina was the next person I worked with and she was cheerful and full of energy. She made the paperwork process enjoyable. Not only was she very personable, she was also knowledgeable and thorough with every form she handed me. CardinalWay made me feel like I was part of their family and I genuinely appreciated that. They earned my trust and business that day. I will definitely be coming here first for my future car needs. No lies, no games, just exceptional service all around.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic, honest service. No BS!

By seejayess on 10/23/2017 at 7:11 AM. Helped by Neil, Steven, AJ, Paulina.

After visiting multiple dealerships looking for a new Mazda3, CardinaleWay Mazda provided the absolute best overall service by far. Steven was the first to help us, and helped us find various options to consider that they had available. Neil had also worked with us to try and find appropriate rates, payment terms, etc. as a first time car buyer. They don't force upon you any add-ons like the door edge guard, extra alarm, or seat spray treatments that other's tack on for $4000+ as addendums. We had made it clear that we wanted to consider other options over the next day and weren't set to buy right away, and they respected that the most out of the dealerships we visited. After visiting other dealers, it became clear that CardinaleWay was the way to go. After an awful experience with the financing guy at Puente Hills of dealing with lies, back and forth haggling, and overall lack of transparency, we decided that the straightforwardness of Neil and the rest of the team was the way to go. There were no hidden fees, no deceptive payment terms and values. Anything we asked to be clarified (rates, terms, OTD price, etc.), we received in detailed form. We're fine with spending our money at places that treat us right, even if it means spending more. Not only did we receive great service from them, but the pleasant surprise was that the team also gave us the best price! While the Puente Hills guy was trying to find a way to make up for us not being interested in the addendums, we got an offer from Neil that we liked. And once we got to CardinaleWay, the offer didn't change. For the financing and paperwork we were also helped by AJ and Paulina, who were just as transparent and friendly as the rest of the team. The entire process was as seamless as can be, and we felt great working with such honest individuals. Without a shadow of doubt, if all CardinaleWay dealerships are like this Mazda one, they will be the first we consider when buying a new or used car.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

WATCH OUT

By scott on 11/30/2015 at 7:18 PM. Helped by Franklin, and short , black hair sales closer..

So I called the dealership, and we haggled(good), and agreed on a price this black friday. We were looking to buy a 2015 Mazda 3 hatchback, fully loaded. I dealt with Franklin, one of the sales team, who appeared to be a solid citizen. We drove over 70 miles. As we entered the sales area, the car was in the shop having the battery charged. Not a bad sign, but not a good one. My wife and I walked around the car and noticed a small area on the driver side door handle which was missing paint. Franklin said that they would repaint it, and not to worry. Then my wife test drove the car, loved it, and we sat down for the final paperwork. Franklin said he needed to talk with the sales manager regarding the paint. When he came back he then disclosed that the driver side door had been repaired already, due to an "Accident". It was then I stated, "Why on earth did you not tell me this fact prior to coming down here"? I asked to speak to the sales manager who of course told me, "Well that's why your getting such a good deal". I asked to see pictures of the damage, he refused and told me it was minor. When I asked to see the insurance claim, he only stated it was for $1200.00. I again reiterated that I should have been told about this issue prior to driving down, and thought their tactic of having me drive over 70 miles to try and sell me a damaged car was wrong. I left, without a car, and would never go to that dealership again. If you go, WATCH OUT!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Awesome car for an awesome price!

By mazda6owner on 7/20/2015 at 5:08 PM. Helped by Allan.

This dealer's inventory is great. I was able to get a car that I never thought I would be able to afford. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By reidkaufman on 6/29/2015 at 6:46 PM. Helped by Allan Henry.

Worked with Allan Henry. He wasn't pushy, was straightforward, nice, and easy to work with. Talked to him shortly via e-mail, walked in, and within 2 hours was out of there with a new car. Would recommend anybody to working with him!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience
1   Price

STAY FAR AWY

By not a mazda guy on 6/17/2015 at 6:51 AM. Helped by NOT SURE FEMALE SALES MANAGER.

First of all I would like to say that there dealership is very nice and clean, only being open a few months is the only thing that is clean, They mislead customers with quotes and hide discounts given in the fine print, and lure you in only to tell that they can not offer you the deal they said they would. (NO DEAL) the Sales Manager Told us (SHE said that what I was quoted by Tony Hernandez ( internet Fleet Manager ) would not be on the table but she would sell the 2015 CX-5 for 28900.00 plus fee's and TONY Quote 27400.00 plus fee's, why would I pay 1500.00 more for the same exact car, when several other dealership quoted pretty much the same price and didn't go back and change there story, THE WHOLE THIS WAS TOTALLY MISLEADING AND SHADY, THIS BEING A BRAND NEW DEALERSHIP SHOULD DO EVERYTHING TO EARN THE TRUCK OF CUSTOMERS, SINCE AL OF THEM ARE BRAND NEW. I DIDN'T GET THE NAME OF THE FEMALE SALES MANAGER BUT I WOULD SAY STAY AS FAR AWAY AS YOU CAN,

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Lease car

By Loriloo on 6/16/2015 at 1:50 AM. Helped by Alan Henry.

We leased 2 cars from Alan he is highly professional and made it such an easy process for us. We will definitely use this dealership again !!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Execute

By rjctower24 on 6/10/2015 at 5:51 AM. Helped by Allan.

Allan was very accurate and handled the transaction flawlessly. The deal was exactly what we expected the we took delivery earlier than expected. We are extremely satisfied.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome dealership!

By Slee029 on 6/7/2015 at 9:48 PM. Helped by Allan Henry.

Very beautiful dealership. The staff are very professional, courteous and helpful. Allan went out of his way to get me a fair price and financing before i visited the dealership. He also worked hard to find the vehicle i wanted. I have purchased many new vehicles, and this was by far the easiest. They made my car buying experience positive in every aspect.

I would recommend this dealer.