Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
4.3  

Dealer Reviews

Show:  

Overall Rating

4.0  

4   Customer Service
5   Friendliness
3   Overall Experience
4   Price
4   Quality of Work

Long wait time

By BuickOwner on 1/21/2019 at 10:10 PM. Helped by NA.

I scheduled an appointment online for 12pm. Upon arriving at the service counter, they couldn't find my appointment in the system. I was also told that they go on break at 12pm, so I would have a 2-3 hour wait - for an inspection. I ended up being there for over 4 hours! The employee at the service desk was very polite, but the wait time is just unacceptable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quintin is Great!

By QUINTINW24 on 1/21/2019 at 8:54 PM. Helped by Dwayne Archbold.

Quintin found me exactly what i wanted at an unbeatable deal. Would highly recommend Quintin at Carl Black in Kennesaw to anyone who’s in the market!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buy a new truck

By BURKER57 on 1/17/2019 at 11:55 AM. Helped by Eric Kupitz.

Eric helped us through the whole process from first meeting to leaving with the new truck. No high pressure sales, just answered questions as needed.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Used Car Purchase

By MRAYMOND1 on 1/17/2019 at 4:16 AM.

Alex exhibited customer enthusiasm and Excellence in every way! He was friendly, courteous and timely in handling a few things to fix on my car before delivery.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By CKCOCKCROFT on 1/17/2019 at 1:43 AM.

Great service start to finish! Each step was handled efficiently and I was happy to not spend half of my day at the dealership! I am very happy with my new SUV and I got a great deal!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

easy peezie.

By YELDARB2112 on 1/16/2019 at 11:39 PM.

No pressure dealership. No BS. I stopped to look at vehicle. Made an offer, unaccepted. They contacted me again and through realistic negotiation we were able to make a deal. Chris Talley was a perfect salesman. No pressure, easy deal. I bought their used vehicle with No buyers remorse! Thank You Carl Black!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By DAWN.RAPOSE on 1/16/2019 at 8:32 PM. Helped by Sorry can’t remember the manger name.

Eric was wonderful!! We knew going on what we wanted and what we wanted to pay. The manger was amazing as well. They both found us a deal we could not say no to. We will be back in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent at what they do!

By ENID_OTERO on 1/16/2019 at 8:21 PM.

I came to the dearlership with the intention of seeing a specific car and leaving to see other options. Quintin being an excellent car salesman, was able to give me a very good deal, and was able to use my sister to convince me. That’s not easy. Everyone at the dealership was very nice and made the experience easy, and actually enjoyable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GMC 2019 purchase

By HappyMama on 1/16/2019 at 6:52 PM.

Exceptional customer care from the management and sales rep. They were patient and understanding, and above all professional with a touch of southern hospitality! Thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Dealership

By KARENDCARTER on 1/14/2019 at 7:32 PM. Helped by Frank in Finance.

This has been the 2nd time we have purchased from Carl Black and these guys are awesome! Louis is fantastic and provides fist class service! Keith Harris was very helpful and easy to deal with. I would refer these guys to anyone. Thanks again for the great experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Carl Black is our dealership for the 5th time...

By CCALDWELLFRED89 on 1/10/2019 at 6:48 PM.

We have purchased 5 different cars there since 2011, The Sales people are great, the whole process is great and of course Andre in Service always keeps us on the road with great Customer Service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By Bigcarguy123 on 1/10/2019 at 4:30 PM.

Amazing experience, the sales team along with the finance was extremely helpful. Very quick and thorough. Walked me through it step by step. Couldn’t ask for better service. Would recommend this dealership and sales people as well as manger

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By SS on 1/10/2019 at 3:45 AM.

Best car buying experience in 20 years! I would highly recommend buying from Carl Black. Ask for Alex Garcia and Louis Spaeth. We will be repeat customers.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Quick and nice !

By MURRAY310 on 1/8/2019 at 10:21 PM.

Emmanuel was a lot of help and didn’t make us feel pressured! He was great! Will definitely recommend him to friends and family when looking for a new car!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

New car purchase-good experience👍

By JKUCZLER on 1/8/2019 at 10:10 PM.

Keith was outstanding in all respects. Price was good. Good previous service experiences. Had exactly the vehicle I wanted in Acadia Denali. Second good new car purchase experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful experience

By TIFFYGT25 on 1/8/2019 at 9:51 PM.

Alex Garcia and Louis Spaeth were great! They both are very professional and made my first time car buying experience easy and comfortable! I would definitely come again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Another great experience!!

By GINGER HANDY on 1/8/2019 at 9:40 PM.

Great experience as always. Lamar, Randy and Lewis were so helpful and made me feel so comfortable. They all went the extra mile, which is the reason I keep coming back!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Swimmingly

By PKiddy on 1/8/2019 at 9:01 PM.

Went in for an oil change and after having a price estimate of my current truck, I easily got out of the old truck and slipped into a new truck. Wasn’t intending of getting a new truck but I love it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Absolutley amazing!

By ALLISMITH2014 on 1/8/2019 at 7:39 PM.

Lamar is the absolutle best! This was by far the easiest car buying experience ever. I found the car I wanted on Saturday and came back in Sunday morning to purchase and was in and out in about 2 hours. This dealership is amazing & Lamar truly cares about his customers!!

I would recommend this dealer.

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

Satisfied

By BILLY.R.HAMILTON05 on 1/5/2019 at 1:16 AM.

Had a good experience purchasing my new vehicle, salesperson had a lot of knowledge of the vehicle he was selling , I haven't had any experience with service the vehicle is new.

I would recommend this dealer.