Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.6  
Price
4.6  
Quality of Work
4.7  
Service
3.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Equinox Premier Purchase

By SUSANHALL6302 on 10/13/2019 at 11:51 PM. Helped by Damon Williams.

The team here was easy to work with while providing the vehicle we were looking for. We were able to go back and forth a few times and work out a reasonable buy. Thanks team.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Good place to do business

By BOB-HOLDEN0162 on 9/3/2019 at 9:23 PM. Helped by Starr, internet dept..

Everyone I had contact with was extremely friendly and professional, they made me feel that my business was important to them to help build a long term relationship.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Yeah it's very good

By FinnFu on 9/2/2019 at 7:26 PM.

The salesperson is very patient and friendly. And he generally solved my problems. Other workers in the store are also easy to communicate with. Overall, it's a good experience

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sales Experience

By MSMITH49 on 8/1/2019 at 6:24 PM.

Jewell was a pleasure to deal with, from start to finish.He really made the experience a pleasure, never pushy or over bearing.Actually, everyone we had contact with ,Gary Harms, Ben Smith,Ahin, and Kayte were all involved in making this a wonderful experience. Thank You all so much!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dream car reality!

By gailandray on 7/24/2019 at 8:57 PM. Helped by Cameron Thomas.

No pressure. Cameron was great to work with and made the entire process enjoyable. Financing was quick and easy on my side. This is my 2nd Corvette from Carl Black. One of the last C7 convertibles left. A great place to buy my Corvette! Highly recommend these guys!

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Don't waste your time going to Carl Black chevrolet

By Msmary on 7/8/2019 at 1:05 AM. Helped by Can not remember their names.

Carl Black will NOT honor internet prices he advertises .......don't waste your time with them!! I'd rate them a negative number if I could!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By ALICHAMPION77 on 7/2/2019 at 5:51 PM. Helped by Damon Williams.

Everyone was very helpful and friendly! Came in and found exactly what I wanted! Everyone made the process very easy and helpful. Great experience overall

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Best Dealer EVER CARL BLACK 👍

By L.Donnell777 on 6/20/2019 at 7:50 PM.

It’s the Best place to Buy and the Best in Service and the Best in Sales and in all Around The BEST PEOPLE TO TALK TO

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience..

By DEANTTU on 6/18/2019 at 8:08 PM.

Very fast approval. Not to much wait, sales rep was great. Great experience and very friendly staff. I will definitely recommend to all my friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome.

By Happy bull Dawg on 6/7/2019 at 11:40 PM. Helped by Zachary Powell.

Will not go any where else for service now. Great people. Shout out to Zack. Thank you Carl Black Chevrolet. The shuttle service was such a great experience too.

I would recommend this dealer.

Overall Rating

2.6  

3   Customer Service
2   Friendliness
3   Overall Experience
2   Price
3   Quality of Work

It was OK I did not have an appointment .

By Silverado on 6/6/2019 at 6:16 PM. Helped by Not sure.

It’s better to make an appointment . The oil change before the last one they put regular water in my windshield wiper reservoir. When I used my wipers ice froze on the windshield. Service tech said this happens with the no freeze fluid. I’ve never had it freeze before.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible experience

By york12 on 6/6/2019 at 1:48 PM. Helped by Zack.

If I could give 0 stars, I would. Honestly, the worst service department I've ever had to deal with. I had to bring my Chevy Cruze in 4 separate times within a month because they kept incorrectly fixing issues, each time having to leave my car for 3-5 days. I'm going to spare you with all the details, but here is the worst part of the entire process. I took my car in because it had a check engine light on. They "fixed" my car and I left, on my way home the check engine light comes on again... I bring the car back in, they call me and say it's a break sensor and they should have caught it originally so they replace it. I pick up the car, take it home and now my break lights won't turn off. Never had this problem before. I took my car back in and I told them there is something wrong with the new break sensor they installed because now my break lights won't turn off. They tell me I need to leave it with them yet again. They call me and say it's not the break sensor's fault, it's my breaks causing the break lights not to turn off. They say I need all new breaks and rotors and charge me $700+ to fix the issue. I get the car back home, and my break lights still won't turn off. I take the car BACK and they once again tell me I need to leave it with them. 5 days later they call me and tell me it WAS the faulty break sensor they originally installed, and it's been replaced. So they created an issue by installing a faulty break sensor, charged me $700+ for something that didn't at all fix the issue they introduced, and only after they charge me $700+ do they magically realize it was the faulty break sensor they had originally installed that was causing the issue. I would not recommend this dealership to anyone I know, ever.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Air was not working, , Carl black did me right

By TROY.REDDING37 on 6/5/2019 at 7:21 PM.

Thought compressor was out, thought fuse was bad, thought everything except for what Carl black found. Thank you for taking care of me, not just my car

I would recommend this dealer.

Overall Rating

2.6  

2   Customer Service
3   Friendliness
3   Overall Experience
3   Price
2   Quality of Work

Told they would check battery

By Chev123 on 6/5/2019 at 11:35 AM. Helped by Chris.

I was told that they checked my battery and couldn’t find a reason my car wouldn’t start bc everything was fine. Well when driving after leaving traction control and engine shut down...on road. Found out it was a bad cell. They knew I was having to drive back home to another state. At least they didn’t charge me. And their communication was poor. Called multiple times in one day to see what was going on.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

oil change

By James1 on 6/4/2019 at 11:45 PM. Helped by Service Department.

Appointment was on time. All personal was very helpful, work was done on time, good suggestions were made about service that needs to be done shortly. Service department also quoted me prices of future services

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Good experience

By SYLVIA.PATRICK on 6/4/2019 at 4:34 PM. Helped by Chris.

The experience I received from the employees as good and the length of time for the service was very quick. I am very satisfied. Thanks!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Went in for general service

By D.KLUGER1 on 6/3/2019 at 8:42 PM. Helped by Do not know names - just checked my boxes.

Called and scheduled service including checking on a Brake Ware light. Got to shop 10 min early. The dude said - well if you have a break problem, the car must stay overnight! Drove 30 miles to your shop and had made no arrangements to leave the car. Told them to do other work. Checked on the car 1.5 hrs later - it had not moved. They said a couple more cars ahead of me. I could not wait - left with no service or concern about a possible Brake problem. I am now using Serria services. I will not be back for new purchase or service. Dave Klug

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Rude and obnoxious

By Jasonbarger213 on 5/22/2019 at 2:55 AM.

Gary harms said he was the general manager, and couldn’t find my keys. So I had to pick up the car the next day. I said I need it today, he said he was done with this conversation and basically told me to screw off

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pretty good

By JESSIE_M2426 on 5/22/2019 at 2:54 AM.

All around great customer service and they were decently quick while we waited. I have no complaints with this group at all. I would recomend anyone come to come here.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Annual service on my company truck

By DELA1091 on 5/16/2019 at 12:14 PM. Helped by Chris Madison.

As always fast and friendly service from Chris Madison Knowing there is quality work and convenient to my work location and Chris always reminds me of and other up and coming services that need to be done

I would recommend this dealer.