Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.8  
Service
3.4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

3rd vehicle purchased, 2nd in two months!

By JMLAHR on 10/17/2019 at 5:13 PM.

Very low pressure dealership, tons of inventory on hand with very knowledgeable sales staff. Went above and beyond to make the sale a good experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and easy

By AJBRVS25 on 10/16/2019 at 5:35 PM.

I was able to work out a deal easily without feeling hassled. The sales people were friendly and informative, while working quickly to help me get the deal I wanted and in the time frame I was hoping for.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience

By DOPEYDOMIN on 10/16/2019 at 5:21 PM.

What a truly great experience I had purchasing by truck from Carl Black. I believe it was because I had a great salesman Justin Cabrera what a wonderful young man very patient, I never felt like I was being pushed to buy a car. Justin Cabrera explained every feature on all the different model trucks and after test driving all of them I finally pick the one for me. I want to thank Justin for all his work he gave me the real Red Carpet treatment.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By WittShannon70 on 10/15/2019 at 10:14 PM. Helped by Leonard Willis.

They’re always so helpful and professional. If you need anything they help in the best way they can! Dowain is one of the best here. Helped with our previous vehicle and new one!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Truck purchase

By JTaylor on 10/12/2019 at 6:12 PM.

CBC took good care of me. Ordered my truck exactly how I wanted it. Got it delivered on time and finished strong with a great deal. Dowaine Nunes kept me up to date with all updates.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By RJQUINONES21 on 10/9/2019 at 11:31 PM.

I have leased several vehicles over the last decade. Infiniti and David Maus Chevrolet. I wouldn’t recommend anyone using David Maus as my experience was horrid. Ali Mahmoud and Hector were my salesman. They were both very honest and informative. I really enjoyed the leasing experience at Carl Black GMC and would highly recommend anyone I know to the dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchasing a new 2500 GMC truck

By RACESDIANE on 10/9/2019 at 5:42 PM.

We went in after receiving a call that the 2500's were in. Hector worked very hard to get the one we wanted and to get the best financing. Everyone was friendly and helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Lease

By PamelaFiney1 on 10/9/2019 at 4:06 PM.

I was extremely satisfied from start to finish. Dwight McCombs was very helpful and informative throughout the entire process. Because of my experience I will be a returning customer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Sales Team

By LASHAY317 on 10/9/2019 at 1:12 PM.

We had a great experience at the dealership and with our interactions with the sales manager and sales associate Luis Rojas. Luis was extremely knowledgeable of the car we were interested in, as well as the application process, and made the purchase experience a breeze.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience
5   Price
5   Quality of Work

Very easy and awesome experience

By Danny Young on 10/9/2019 at 12:58 AM.

Honest, and very Easy transaction. Amazing people and helped me to the max to get my truck. I will buy from them again and again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great team of guys!!

By Jay on 10/8/2019 at 5:17 PM.

Best customer service around. These guys go out of their way to explain everything to make your car shopping easier. I have bought over 1p vehicles here in the last 12 years and highly recommend Carl Black of Orlando!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent inventory excellent salesman.

By Jingles on 10/5/2019 at 1:58 AM. Helped by Danay cascademundt.

I found the purchase experience excellent. The salesman was outstanding and the inventory was really good. The paperwork process was far longer than expected. I was there for over five hours and a large portion of it was waiting for the finance paperwork to be presented. Not the fault of the salesman who I really enjoyed working with.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Transmission problems.

By TIMSHARON2 on 10/2/2019 at 7:11 PM. Helped by Service dept, Cory.

2018 Chevy Colorado. For practicaly a brand new truck, a year old, 21,000 miles on it already needed transmission service. They fixed it, hopefully. Cory (service dept) was prompt and seem to care. He even took me home on his lunch break instead of me having to wait the 3 to 5 hours to get to my truck.

I would recommend this dealer.

Overall Rating

4.5  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price

George was great!

By AndyB on 10/1/2019 at 7:48 PM.

George was great! I have been dealer to dealer talking with salesman that are pushy and rude. George was willing to try everything he could to make the deal work. Will definitely come see again when in the market.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By JWATKINS8 on 10/1/2019 at 7:19 PM.

I really enjoyed the experience at Carl Black buying my new Equinox. Jacob was great to work with and made sure I was taken care of at every step along the way.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always treated like family here at Carl Black!

By JoycePerkins on 10/1/2019 at 12:56 AM.

Karen referred me to Dowain and he took care of me! I traded my 2013 Encore to get my new 2019 Encore. I love it so much. Thank You Dowain, Louis and Josh very the professionalism you’ve demonstrated to me. I will continue to recommend family and friends to Carl Black of Orlando.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very helpful & friendly!

By LBOONE0 on 9/26/2019 at 3:16 AM.

We went in to trade our Kia Soul for a little larger SUV. It was important to me that I get a vehicle with an automatic lift gate. This was the only disappointing factor. We weren’t even shown any of the 2020 Equinox that had the lift gate. However, I will say that I love my new car & other than that one factor we were thrilled with the treatment we received from our salesman (the sales manager told him which vehicle to show us, he said we probably could not get into one with the lift gate) I was a bit confused by this as I had checked pricing online & they were almost identical. I guess the deals they could give on the 2019 were better. We actually purchased the one we were shown without the lift gate but the sales manager gave us info to get an automatic lift gate added at a lower price. I hate that I have to pay out of pocket for what I could have already gotten but I am very pleased with my car. I will return to Carl Black for all future vehicles. The salesman George Smith was beyond knowledgeable, very friendly, very helpful & made our experience a pleasant one from beginning to end. Josh in finance was great & helped get our payments where we had hoped for. Great job, all around.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Some issues but after much talk, happy overall now

By Jdog on 9/25/2019 at 8:14 PM. Helped by Kyle the Service Manager.

Had some issues and was at one point angry but not anymore. Same customer support as my last rides. Louis did what he could, taked with Kyle too and then later Kyle jumped in again to fix the problem and Kyle and louis are the reasons I keep coming back. Its customer service satisfaction.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dowain is the man!

By JDerrick on 9/24/2019 at 10:44 PM.

Dowain got me the best deal! Patient and knowledgeable, couldn’t ask for a better Sales Consultant. Go see Dowain for an awesome deal on your next vehicle. Thanks Carl Black of Orlando.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By CARLOSCURET123 on 9/20/2019 at 8:24 PM. Helped by Ryan Sibnle-Brice.

Friendly and very understanding. They went out of their way to make it happen. Ryan and Luis worked together to help me and my wife get in to a new truck

I would recommend this dealer.