Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.3  
Friendliness
4.6  
Overall Experience
4.4  
Price
4.8  
Quality of Work
4.6  
Service
2.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service over and over

By Jimmy on 12/10/2018 at 3:52 PM. Helped by Mandi Vandiver.

I’ve purchased numerous vehicles from Carl Hogan and always had great service. Mandi was Great very knowledgeable and really cares about her customers. You should go see her today.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By Redgal on 12/7/2018 at 9:13 PM. Helped by Kendale Hill.

Kendale was a pleasure to work with very knowledgeable. Kendale was very kind and trustworthy. I will see him again for my next vehicle purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing staff!!!

By zcruzeofficial on 12/4/2018 at 4:05 AM. Helped by Kendale Hill.

I’ve been financed when I had no credit, and I was just financed with horrible credit. A 406, to be exact. A lot of misguided choices and mistakes brought me to an all time low and after someone totaled my car, I didn’t know where to go. (This sounds like a really cheesy review, but I’m just trying to sound super fancy.) These guys pull through for me every single time!!! Go see the dream team Kendale and Hopper and start driving what you deserve! And don’t be nervous or ashamed of your situation, like I was. I walked in a blubbering mess and walked out with a HUGE smile on my face!

I would recommend this dealer.

Overall Rating

1.5  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Quality of Work

Disappointed

By 4evrsunshine on 6/19/2018 at 3:56 PM. Helped by Rebecca Yates.

I visited the dealership last week to get an oil change and to have my battery checked because I had to jump start it on a couple occasions. I picked my vehicle up, and I was told the battery passed the load test. However, once I got home my vehicle would not start so I question whether they even performed a test in the first place. I returned to the dealership on Monday, I shut the vehicle off at the service department to show them that it would not start. I arrived around 8:05 a.m. and left my vehicle, they did not call me until 4:50 p.m. to inform me that the battery tested bad but they did not have the battery in stock because it was on back order. I was asked if I wanted to leave my vehicle until the battery came in hopefully on Thursday, but I was never offered a ride or a courtesy vehicle. When I opted to take my vehicle because I did not have another form of transport, it was suggested that I use my jump start and just start it up with that each time in this 90 plus degree weather... really!! My level of frustration was past 100 at this point because they were totally unprofessional and clearly not concerned with my needs. It is very unfortunate that this is the only Jeep dealership in close proximity because Carl Hogan has always had a very poor service department.

I would not recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

New car purchase was great

By Lindew on 8/10/2017 at 10:29 PM. Helped by Mark Thomas.

We had a great experience at Carl Hogan. Everyone was super nice and not pushy. They allowed us to discuss privately and check out the car privately.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and easy!

By Londra_j on 7/3/2017 at 8:07 PM. Helped by Reggie Henry.

He was really quick and easy! Really good nice guy that will work with you and make sure you walk away satisfied. I would highly recommend him!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By Pooch2008 on 6/29/2017 at 3:26 AM. Helped by Randy, Silas.

I had a great experience buying my 2015 Chevy equinox! My car dealer, Randy Silas took his time and made sure I got the vehicle I wanted. He made sure everything was right before leaving. I really appreciated that most! He went above and beyond!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2012 Chevy Siverado

By B. Trull on 6/22/2017 at 5:41 PM. Helped by Demetrius Burgin.

I bought a 2012 Chevy Silverado and the entire process was smooth sailing. I have to lift my hand to the young man Demetrius Burgin that worked with me and I was beyond satisfied with his customer service and my purchase. I will definitely be referring family and friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent. Thanks to Mr. Kendall Hill

By Tee Wanda on 6/20/2017 at 9:44 PM. Helped by Kendall Hill.

Excellent Experience. I would recommend anyone to go see Mr.Hill. He goes above and beyond to put you in a vehicle. I thank him so much.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bought a Buick LaCrosse 2017

By Firstlady on 6/3/2017 at 10:21 PM. Helped by Kendale Hill.

My husband and I had a wonderful experience with Mr. Kendale Hill. He was very kind, knowledgeable, helpful, and professional. We would highly recommend this dealership and salesperson to anyone who needs or wants a vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Thank you, Ray Atkinson!

By BroCharles62 on 6/1/2017 at 7:35 PM. Helped by Ray Atkinson and Josh Fenstermacher.

My wife and I have only purchased two new vehicles in our 34 years of marriage, and both from Ray Atkinson. We still own our 2002 TrailBlazer (running great with 330,000 miles) that we bought from him at Ackerman Chevrolet, and now our 2017 Equinox from Carl Hogan. Thank you Ray, Josh and Carl Hogan Automotive!

I would recommend this dealer.

Overall Rating

1.7  

1   Customer Service
3   Friendliness
1   Overall Experience

Why make appointments when they're clearly disregarded?

By amanda2017 on 5/30/2017 at 3:21 PM. Helped by Matt, Mary.

I made an appointment for Wednesday, May 24, 2017, at 8:30 am via the Internet. I subsequently received a phone call from someone named Matt asking if I could pick another day because that time slot had a lot of appointments already scheduled. Not only that, he asked me if I just wanted to trade my car in rather than just keep throwing money at the problem. I wanted my car serviced, not to be hounded by a salesperson. If I was interested in trading in my car, I would have come to the car lot or indicated such on my appointment intake form. Nonetheless, I agreed to change my appointment to Thursday, May 25, 2017, at 8:30 am. Despite this change I continued to receive email notifications that my appointment was on Wednesday, so I was unsure of when to actually take my car to get it serviced. I finally received confirmation that my appointment was on Thursday, but the email said 9:00 am and not 8:30 am like I had agreed. Despite the time difference, I operated under the assumption that my appointment was at 8:30 and not 9:00. I dropped my car off at the dealership with Mary at 8:30 and was told that they would call me to let me know about what was going on with my car. After not receiving a phone call by 12:00 pm, I waited to call the dealership at 1:00 pm, because of the lunch hour. When I called, I'm not sure who I talked to, but they indicated that the person who I needed to talk to was still at lunch. She indicated that she would take a message and give it to the person that I needed to talk to. I waited until 3:15 pm and received no phone call, so I called back. I talked to Mary and she told me that my car had not even been looked at or put on the computer yet even though I had an appointment at 8:30. She told me that the guy was just about done with one car and that mine was next on the list. I asked her how long it would take, because if it was just an hour or so, I'd have been fine to wait. She responded with, "It could take a while. He's planning on working late tonight. Are you willing to leave your car overnight?" Mary and the dealership were well aware that I did not live in Columbus. Nor was I ever informed that an 8:30 am appointment would possibly take all day and all night before it was even looked at. I asked if I could just pick up my car because there was no way for me to be able to get to work if I had left it overnight. I picked up my car and left. Mary apologized and blamed it on the fact that one car took a long time and backed everything up because all the technicians worked on one car. I appreciate her apology, but that kind of service is unacceptable and disrespectful. Not once was I called to tell me that there was a delay in looking at my car. Not only that but they never called me back when I left a message asking about an update on what was going on with my car. Why would you set up an appointment just for it to not be acknowledged or respected? I get having a delay, but to have a seven (7) hour delay with no phone call to the owner who lives out of town is absurd and completely unsatisfactory. I will never go back to Carl Hogan and will tell everyone who asks this story in order to dissuade them from using this dealership for service or buying a car. The only good thing about the whole ordeal is that I wasn't charged for them babysitting my car for seven (7) hours.

I would not recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Great experience

By Bundy2829 on 5/8/2017 at 7:10 PM. Helped by Devin Graves.

Great service, friendly Staff. Devin Graves , Best salesman I've done business with in along time. I will be a repeat customer. Thanks for your everything.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Experience

By John C on 5/15/2017 at 3:36 PM. Helped by Kendale Hill.

We had a great experience at Carl Hogan GMC. We felt no pressure while looking at different trucks. Kendale was very helpful and took his time with us. The staff really cared about our car buying experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience
5   Price
5   Quality of Work

New Chevy Truck purchase

By Truck,Mark 123 on 4/29/2017 at 3:08 PM. Helped by Clyde Rhea and Ray Atkinson Josh Fenstermacher.

Great service very helpful great product knowledge I purchased my new truck and it took very little time to complete the whole process. I have purchased every vehicle from Carl Hogan since they opened and will continue to. No need for me to shop around I know I always get the best deal at Carl Hogan

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AWESOME!!!

By Cummings on 4/22/2017 at 2:18 PM. Helped by Devin Graves.

My experience at Carl Hogan was AWESOME!!! Devin Graves and Josh help me to get a great deal on my new 2017 Chevy Cruse.. Thank you guys so much... Blessings to the both of you!!! You guys Rock!!!

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Disappointed with Service dept

By Shaye on 3/23/2017 at 1:22 AM. Helped by Demetrius great salesman!.

Demetrius sold me my jeep in October 2016. Great salesman! He went out of his way to make us happy! BUT the service dept is NOT good at all!! I've had my jeep 6 months and i have had it in the service dept 6 times already for the same problem (My jeep shows a message that my key fob has left the vehicle and another message about the memory system). I sent a picture of the message to them today and I was told by the general I didn't need to send the picture because he believed there was a problem but in the next sentence he stated there wasn't a problem they could find. They say they can't find the problem nor can they fix it because they can't find the problem. I spoke with the general manager today and he stated that when the problem occurs AGAIN bring it back! After 6 trips and you can't figure it out there's issues! The only good thing I can say about this place is I did receive a loaner car for 2 of the 6 times. I'm very disappointed in this dealership! I will never buy another vehicle from this dealership nor will I ever recommend it! It so frustrating to spend as much money as I have on a vehicle and it have problems.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By jlwilson007 on 11/17/2016 at 4:25 PM. Helped by Paul Webber & Orien Holley.

Paul Webber, the Public Relations, was instrumental with making sure my car was serviced properly and quickly because of my departure totally at no cost to me. Orien Holley, the financial officer, show great concern and support during this matter. Relocation is stressful to say the least, but having team working to make sure they are customer service friendly not just "under-warranty" however, 'out of warranty" is awesome!!! Thank You Paul Webber, Orien Holley, and Service Team at Carl Hogan Automotive in Columbus, MS.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Suburban purchase

By Dotta's Suburban on 10/11/2016 at 1:05 AM. Helped by Jerry Sullivan.

My husband and I are third time purchasers at this dealership. Amazing attention and great customer comsideration! We dealt with Jerry Sullivan and would recommend him to anyone purchasing a vehicle.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Knowledgable salesman

By Tara on 10/1/2016 at 10:05 PM. Helped by Jerry Sullivan.

Very pleased with our experience. Jerry was very knowledgable of his products and able to answer all of our questions. Never made us feel pressured!

I would recommend this dealer.