Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

I purchased a used 2010 Ford F-150. After two weeks I...

By tgmisso on 8/11/2012 at 6:51 AM. Helped by Drew.

I purchased a used 2010 Ford F-150. After two weeks I realized I had a bad battery and rear end issues with the truck. Upon return, I was informed that they were "to busy" to look into my issue and told me to come back 4 days later. I tried to leave the dealership and my truck wouldn't start because of the bad battery. Instead of providing a new battery, they jumped me off and let me leave the lot infuriated.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

My husband and I were based at Columbus AFB and brought...

By jesswitham on 7/23/2012 at 3:03 PM. Helped by General Manager.

My husband and I were based at Columbus AFB and brought our car in for an oil change at Carl Hogan Honda. We didn't think we had any issues. We were moved to Vandenberg AFB in California, and brought our car into the Honda dealer here for an oil change. The dealer here informed us that the last place to change the oil (Carl Hogan) had stripped the oil pan and that it needs replaced ($428.00) The dealer here, Lompoc Honda, has been very helpful and even willing to lower the cost and even called Carl Hogan Honda to see if they would take care of the costs. I spoke with the service manager at Carl Hogan, Drew, and he was completely rude and unhelpful. He absolutely refused to help us in anyway and just kept repeating that there is no possible way they stripped the oil pan. He said that they would not be willing to help us at all. I placed two calls to Corporate Honda asking them to have the GM at Carl Hogan call me. I never heard from him. I called and left him a message and he still never called me. I finally called him this morning, and he was VERY rude and did not care about the issue. Would not even apologize. He said they didn't strip the pan because they use torque wrenches. He said there is nothing he will do for us because we no longer live there. We can't help that the military moved us. This is the main reason we go to Honda dealers to get EVERYTHING done, even our oil changes. We are willing to pay a little more to prevent issues like this. I am VERY upset with the oil pan being stripped, the customer service we have received, and their unwillingness to fix their mistake! My car has been sitting at Lompoc Honda since last week so we can resolve this issue. I would never recommend Carl Hogan to anybody. I have NEVER been treated so poorly by a manager before in my entire life.

I would not recommend this dealer.