Dealer 2-Year Rating

Overall Rating

4.2 / 5
Customer Service
4.2  
Friendliness
4.4  
Overall Experience
4.2  
Price
4.1  
Quality of Work
4.2  
Service
3.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing experience

By Mona 369 on 7/22/2019 at 10:37 PM. Helped by Jade Siffledeen.

Jade Siffledeen worked hard to find me the exact vehicle that I needed and wanted. I love my Kia Sorento and would come back to Sherwood Park Kia any day.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Experience!! Jackie & Cezary

By CJK on 5/15/2019 at 10:09 PM. Helped by Amin, Alex, Jennifer.

My husband and I had the best experience buying a new vehicle from Sherwood Kia. We had a no pressure sales experience working with Amin. Amin and the team at Sherwood Kia went above and beyond bringing in the 2020 Telluride we wanted. Thank you to Amin for your patience and sense of humor in showing us the technology. We would highly recommend Amin, and the team at Sherwood Kia. It was a pleasure having you as our sales team Amin, Alex and Jennifer!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Final conclusion was excellent.

By Samcan on 4/10/2019 at 3:31 AM. Helped by Phil.

I found that Kim Gebran & staff at Pre-Owned Kia We’re truthfull & Kim as the Sales manager made sure everything was done one step above and beyond what I expected!! I would recommend anyone who is seeking a pre-own vechicle to give this team a chance to find what you are looking for. They found me a great truck.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience

By Miles on 1/30/2019 at 7:21 PM. Helped by Sam Yazbeck.

Sale person was great friendly nice and helpful as well as the finance person was very helpful with my last purchase at Mazda didn’t have that honesty with whatever there saying especially with the finance person there but here Sam Yazbeck walked me thru all the procedure from introducing me to finance to service and parts with the van that I bought for my family and showed me in’s and out about the Kia Sedona was very helpuful and definitely I’ll recommend him to friends and family to go see him thank you Sam Yazbeck for your help

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

100% satisfied

By Philippe on 1/30/2019 at 5:14 PM. Helped by Sam yazbeck.

Went there to check the used inventory as i was planning to get a car for my wife . Sam took the time to show me all the used inventory and explained all the needed details . I left the same day with my sorento . Came back next day and got a forte for my daughter too . That was amazing

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Service

By sunshine on 1/4/2019 at 7:13 AM. Helped by Christopher Steele handled my service and was very courteous and pleasant..

excellent service. Did not have an appointment they replaced burnt out blinker bulb on right side and washed my car and made sure I had lots of windshield washer fluid and topped up other levels.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

If only women ran the world...

By Happy customer on 10/12/2018 at 7:10 PM. Helped by Nas,Kim,Jennifer.

Nas,Kim,Jennifer... amazing ladies that helped me find exactly what I wanted and made it happen. Extremely fair and honest and obviously passionate about their jobs. I was with my father and he and I agreed that we’d never been treated better. Thank you all for your kindness and warm spirits that you have about you. I will continue to utilize all the services that Sherwood Kia provides. I will be recommending this place to my own personal family friends and clients.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service from all the staff I dealt with!

By YvonneS1970 on 10/11/2018 at 4:30 PM. Helped by Alex, Sam & Kim.

I purchase a 2018 Kia soul turbo tech Nov 2017. Alex , Sam, Kim and all the staff that worked with me were awesome. I loved how Alex went above and beyond to make sure not only that I was happy with my car, but that I left knowing how to use all the techie stuff as well. Would definitely go back for another purchase!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bad experience. Do not got to this dealership

By Al on 10/3/2018 at 8:45 PM. Helped by Dayna Gerling, Alex Samia, Gary (new used sales manager).

Purchased 2017 Kia Sorento. Took delivery and about 3 weeks to month later the tires were very noisy and cupping causing problems. Contacted dealership and told by salesperson to bring it to service and have them check it out. Service mgr that day took it for a drive and said yes the noise was from tires that were out of round and cupping badly. Walked away and returned to his office saying nothing about why. When we first arrived with the car at service they knew nothing about why we were there and were not very cordial about it. Took the vehicle to tire shop and the tire tech said the tires were badly cupped and there should be a wheel alignment done and front tires changed. Phone Sherwood kia again and appointment set up. Took vehicle to service for wheel alignment and was told there would be a courtesy car for us. Car rented by service from Enterprise. Returned to service and wheel alignment on car was out and had been reset. Used mgr gave me a hard time about why we rented a car rather than using a kia courtesy vehicle from dealership. Told him that service had rented the car not me. I replaced the front tires on vehicle and the dealership will not pay for the tires and are avoiding my calls. Told me they did alignment when it had come in and the rough hiways in Alberta must have caused it to be out of alignment (REALLY).. Still working on this.

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Best Dealership I Had Dealt With in 5 years-Love my car!

By Lauraleep on 9/8/2018 at 9:15 PM. Helped by Scott; Kim; Jennifer.

Hassle free and transparent process. The dealership was respectful of my time, budget and wants in a new KIA Soul. The contract was explained clearly and between Scott, Kim and Jennifer, all of these members were prompt, efficient and approachable with my questions regarding the product and financing. From my initial contact with the Scott, the efficient Sales person, the delightful contract review with Kim and the effective and prompt Jennifer, I felt super satisfied with the unit and warranty when leaving this dealership. Safety and security in my vehicle is important to me and I have this plus an approachable service team I can call with questions. I have had horrible previous experiences and will admit, went into this dealership with a jaded chip on my shoulder but left feeling renewed about the new car purchasing process and will recommend this dealership to anyone looking for a vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Anyone Can Love A Brand New Car

By lucysmom on 8/18/2018 at 12:23 AM. Helped by Meghan.

Anyone can love a new car but my Rondo, Lucy, is 10 years old and this Kia Service Center keeps her running like she is just off the lot! Never feel like they pressure you to have unnecessary work done. Meghan had always been helpful and great to deal with.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Avoid this dealer! Was an absolute nightmare to deal with.

By dusty on 7/28/2018 at 5:36 AM. Helped by Amy, Ivan, Kim.

Avoid this dealership like the plague. It's a long story....Bought a 2014 Kia Sorento with about 72,000 kms. Paid 19k cash. 2 months in, the vehicle won't turn over. Get it towed in, warranty expired two days earlier, Kia wouldn't make an exception (which I can understand. Warranties are black and white). Dealer reprograms fob keys, charges me 150$ and tells me I'm good to go. Pick up the vehicle, drive it home. Next morning, same thing. I call the dealer, Amy in service says "I'm really busy right now, I will call u back by the end of the day, I promise"...no phone call! Monday comes, I call Amy, no apology, she swears she never said that and we move on. I pay to get it towed back! It sits for a few days and the service manager tells me I need a new module, gotta order it from Ontario, Friday morning I'm told module is in u can pick up your vehicle at the end of the day...I show up around 4pm and guess what...the module wasn't the issue..we need to keep your vehicle a bit longer. 2 weeks goes by! Finally Ivan calls me and says..u need a new wiring harness...there's resistance in one of the wires and it's not allowing the vehicle to communicate with the key fobs! how much? 6k!!! I explain to them I'm not paying it..I paid 19k for the vehicle a few months ago. Then, here's the icing on the cake...the new vehicle manager, Kim I believe, calls me and says she's here to help, she's sorry about the situation and she will do whatever she can. She offers me a new Sorento and 7500$ on my trade! So I would owe 22k + 19k I just paid for my vehicle...so 41k on a vehicle worth 30k and they act like they are helping me? What a joke! Will never be back to this dealership and will never recommend Kia to anybody!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Hassle free experience

By Carey and Mark S. on 7/10/2018 at 5:07 PM. Helped by Jenn Roy.

Went online to shop for a new Sorento, and found the Sherwood Kia site. We reviewed the used and new inventory and then used the “what is your trade worth” feature. We did some math and felt it would be our time to go see them. We received a call from sale associate, Scott Dyer and set up an appointment. He was VERY knowledgeable and extremely personable to deal with. We discussed our options within our price range and left our trade-in with the Sales manager Leland Wilcox while we test drove a new 2019 Sorento. Once we decided to go forward with the purchase, the negotiations were, in my opinion, open and honest. There was no going back and forth between offices for the best deal. Leland made the whole experience stress free! I would highly recommend to anyone to go here for their next new vehicle purchase

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My new wheels

By Mac on 5/5/2018 at 9:16 PM. Helped by Savannah.

I am very pleased and totally happy with Kia Sherwood park Savanna helped me so much in finding the best sub that would have suited me I love it I would definitely recommend Kia to all my friends and family Thanks for the great car and and the awesome service guys

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

Not the best experience in a dealership!!

By Santafe on 5/1/2018 at 3:58 AM. Helped by Bruce, Manager.

My husband and I had been shopping around, seeing our SUV options out there. We walk in and immediately the salesman acknowledges my husband and I mean only my husband. He was very rude to me, like I never even existed. I remember saying to my husband, umm im the one he should be trying to sell this to, as im the one making the payments, I almost felt like just walking out right then. They sit down to chat, I walk around checking out the sorrento that was on display, they are trying to then talk to me from in the vehicle trying to get info out of me. I yell back can i have a minute and see if im even interested in this. Blood boiling at this point. I go sit down to where they are talking, salesman kept talking straight to my husband like I wasnt even there and asking him about his wife. My husband would then ask me the same question, trying to be friendly but Hello, I have a name but you never even shook my hand and offered your name. He wouldnt even look at me. Anyway, We went on to see color options, you could only get black or white in the 2018. So i cant get any other fun color?? I could only get another color in the 2019 model and it was cheaper. How does that work?! But then we find out in the end after talking to the manager who yes was very straight forward, which i liked. Gave good pointers of why other dealerships say things, like throw ins, then theres extra money. But that the interest rate was 4%, on the 2019. which every where else I had shopped around was 0%. That was a major turn off. We asked them to crunch numbers, just to get an idea, but the manager refused unless we were buying right then and there because she would give me what i owed for my current vehicle. I said nope, i am looking at making my final decision tomorrow but i need to get numbers and sleep on it. She said come back tomorrow and ill give you the best offer but you have to purchase the vehicle. Umm what? Ok, well then i have nothing to sleep on cause I kind of need to know how much money we were looking at here. I got numbers from every other dealership. I didnt just plan to waste 2 hours of my evening to not include some sort of figures here. Ball park? Something? Anything? She went on to say the rates change weekly, etc cant give you numbers unless you are buying right here right now. I just finished to tell you I was making my decision tomorrow morning. The rate is not changing over night, in the same exact month. We left and never looked back. To bad too cause I really enjoyed my test drive, could really have seen myself in the sorrento. But I definatly love my decision I made and happily drove away with my hyundai santa fe the very next day! now that dealership exceeded our expectations in every way!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer service didn’t stop after I bought the vehicle

By Happy customer on 4/7/2018 at 3:39 PM. Helped by Scott and Leland.

I bought a Sorento in May 2017 from Scott at Sherwood Kia. He was great and answered all my questions, made the process easy and painless. After about 6 months I had a few issues with the vehicle and the service. There was a problem with the paint and some major miscommunications with the service department. I took my concerns to the sales manager and Leland contacted me immediately and went above and beyond to make sure I was happy. He actually put me in a 2018 Sorento ( cause I love the vehicle) with a better finance plan then I had before. I definitely recommend purchasing a vehicle from Sherwood Kia. Scott and Leland were fantastic.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Greasy Used Car Sales, Deceptive Practices

By Pissedoffcustomer on 3/23/2018 at 12:17 AM. Helped by Dana.

If you like dishonest used car salesmen that will say anything to get the sale and then lie and change their story to charge you more, then this is the place for you. Stay away, or at least keep your wallet close.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great service as usual.

By Randy on 3/20/2018 at 8:55 AM. Helped by Brandi.

Was early for appointment, and they were able to take vehicle in right away. Thus, work was completed earlier than expected. Also provided complimentary vehicle wash which was appreciated.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Amazing

By Mike41 on 3/9/2018 at 4:51 AM. Helped by Cat, Alex, Savanna and manager Kim.

Alex the car dealer was excellent! He was very honest hard working with no high pressure sales tactics. Kim Dealership manager was outgoing great attitude made sure things went smooth. Cat in financing was hard working with a great sense of humor , never had issues contacting her or anyone on the team. I’d buy another vehicle from them in a heartbeat. I highly recommend that you check out Sherwood Park Kia if you need a new or used vehicle. Great experience I have nothing negative to say about Sherwood Park Kia and the team. From Mike Gesy & Ben Logan

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service from Dayna Gerling

By Lesa GP on 2/28/2018 at 1:41 PM. Helped by Dayna Gerling.

Dayna Gerling was excellent to,deal with and he listened to what I was looking for both in a vehicle and price. Superior service! No pressure just very helpful and found us exactly what we were looking for and within our budget! He went above and beyond in helping with the purchase of the vehicle and I would not hesitate to work with Dayna again. I would definitely recommend that if you are in the market for a new or used vehicle to contact Dayna because you won't be disappointed! Lesa (Grande Prairie,AB)

I would recommend this dealer.