Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.6  
Quality of Work
4.7  
Service
4.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Christina is amazing

By jdomalesky on 2/22/2019 at 10:28 PM. Helped by Christina.

Seriously, best buying experience i ever had. Christina did an amazing job, was in and out. Love my 2018 Golf R, thanks to Carolina Volkswagen!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Great experience!

By greenbus760 on 2/20/2019 at 10:49 PM. Helped by Olga.

We didn’t have an appointment but brought our beetle in for oil change and inspection. Olga took great care of us, also taking the time to answer some general maintenance questions. Did not try to sell us additional repairs, products. All encountered staff very friendly and helpful. Nice waiting area. Thanks!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change

By Fotoman on 2/20/2019 at 12:06 AM.

Came in for a oil change and my drivers seat was not adjusting. Offered me free tire rotation which was unexpected. All work was performed in a timely period and completed to my satisfaction. The advisor was friendly and courteous. Well pleased

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Oil Change, Transmission Service, State Inspection

By anabennett52 on 2/19/2019 at 10:19 PM. Helped by Olga.

Olga and the rest of the team were fantastic! They took care of my outstanding car issues and suggested helpful services to keep my car running smoothly for my 80k service. Price was fair!

I would recommend this dealer.

Overall Rating

3.0  

3   Customer Service
4   Friendliness
3   Overall Experience
2   Price
3   Quality of Work

Average service

By brent23 on 2/19/2019 at 10:02 PM. Helped by Nor sure of name.

Typical dealer service. Take your vehicle in and they try to upsale you with more expensive services like tires or spark plug service. Tires were over priced and so was the spark plug 40k mile service.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Quick and communacative

By LOUIS.T.NOCERA on 2/19/2019 at 9:51 PM. Helped by Olga.

I brought my car in for diagnostics, and was contacted several times throughout the process to be given information. The service both on the phone and in person was friendly, quick, and helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always a pleasant experience!

By Jharg on 2/15/2019 at 9:16 PM. Helped by Olga.

Quick service, high quality, exceptional people, always a pleasant experience when visiting Carolina VW. Love my VW and the people who help make it a great car!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Oil change

By drbjeb3 on 2/15/2019 at 12:12 PM. Helped by Olga.

I brought my VW Touareg in for an oil change. They were quick, good prices, friendly staff and a nice waiting area. I will be back!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First oil change for my new car. Techs washed my car!

By DESIREABRISBON on 2/15/2019 at 2:42 AM.

I enjoyed meeting new service guys who are friendly and helpful. My car got a much needed car wash. Just always nice coming back to Carolina Volkswagen, got to see and talk to Richard who has sold me 4 cars in 81/2 years.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car service

By k1nney9b on 2/15/2019 at 2:18 AM. Helped by Olga Hamby.

As before the service was completed on time, the service writer was excellent she explained everything in detail, she did everything correct. I will take my Passat back there again

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First oil change

By CLARKPC01 on 2/15/2019 at 2:08 AM.

Excellent service / had great experience - made it easy to get appointment and change time at the last minute - again a very nice experience - thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Return to Carolina VW

By SHAVNER on 2/12/2019 at 3:25 PM. Helped by I’m sorry I don’t remember their names. Eric? At the desk was very nice and helpful..

As I left the VW dealership after receiving a replacement airbag and another small part that was recalled. Turned on my heat and realized it was not coming on until 3 or 4 on the dial. Called back and told them I didn’t it had been put back just right. When I returned I was told the fan was working and just so slightly on the first few numbers. Mechanic said my fan may be going out. To date I have had no more problems with it. They were very nice and courteous. Hopefully my heater fan will continue to operate well. Love my Passat and hope to have many years of enjoyment.

I would recommend this dealer.

Overall Rating

3.4  

5   Customer Service
5   Friendliness
3   Overall Experience
1   Price
3   Quality of Work

I wanted to make this my go to for all of my service needs.

By KashR on 2/10/2019 at 5:23 PM. Helped by I prefer not to..

I really wanted to make this service center my go to center for my VW CC's needs. After my 1st visit I'm not sure if I can trust them to be honest about my car's needs. I went in for a coolant leak.. Which they found it was due to a water pump leak. I was told it couldn't be sealed or repaired temporarily and pretty much if I drove it off that day, my engine could blow.. I was given 1 option! Pay $1600 for a water pump replacement. I was a little skeptical of that because my car wasn't over heating and I didn't have to continuously refill the reservoir.. so I could tell it wasn't a major leak.. I contacted a local foreign car repair shop and the leak has been sealed! Of course they recommended having the water pump replaced in the near future to completely stop the leak. That leaves me wondering why I wasn't given that same option by VW??

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A friendly staff with great service.

By Mark-2017-Jetta on 2/9/2019 at 2:43 AM. Helped by John Nussman..

John Nussman was my service advisor, and he scheduled an appointment for me the next day. The technician did a 40,0000 mile preventive maintenance routine. An hour and forty five minutes later my car was ready. John is friendly and welcomes any questions you may havé about your car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By JOHNJ1 on 2/9/2019 at 1:51 AM.

The service was incredible and the process was easy. I would recommend anyone looking for a new or used vehicle to stop into Carolina VW and ask for Richard.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil and Filter Change

By Youngblood on 2/9/2019 at 12:24 AM. Helped by Ms. Olga.

This location deserves more than Five Stars. I've been going to this location since I purchased my Volkswagen and I've experienced great customer service every time! The atmosphere there is soooo welcoming. Ms.Olga your the best!!!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly and I feel confident

By bizchar on 2/8/2019 at 11:26 PM. Helped by Derrick.

I drive a long way to go to this dealer for service because I feel comfortable working with them. This is the second car that I’ve bought from Carolina VW.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Key purchased and programmed!

By JAGREEN1021 on 2/8/2019 at 1:18 AM. Helped by Mack Derrick.

Service was quick and as promised! Also got a discount on the service! Would recommend them for further service! Have been dealing with them for several years! Bought several cars there!

I would recommend this dealer.

Overall Rating

2.2  

3   Customer Service
3   Friendliness
2   Overall Experience
2   Price
1   Quality of Work

Initial servicing on my VW Passat

By Notahappycamper on 2/7/2019 at 2:50 PM. Helped by Pull my ticket if you want the name of the employees.

My reason for service was for a simple oil change and tire rotation. When my car was returned, I was told that I needed additional service, alignment and balancing, without proof of an issue. This was the first servicing of my vehicle period, and my vehicle displays ZERO signs of issues with alignment or tire balance. My request for proof that my vehicle was out of alignment was met with a bewildered look and a statement that leads one to believe that you simply cannot provide diagnostic proof and that I should take their word for it. GM has always provided a diagnostic view of my alignment on my other vehicles when I initially bring them in for service....and NEVER try to sell me servicing without proof. To further exasperate the issue with my initial service trip - I now have a service light on in my car (within 36 hours of leaving the dealership) telling me to check tires. So I checked tires and only had to relieve a little pressure out of one tire, but the light remains. Thanks Carolina Volkswagen. Scheduling servicing is a necessary inconvenience for everyone.....I get that; however, needing additional servicing after my initial servicing leaves me thoroughly frustrated.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recent Service

By Sf123 on 2/6/2019 at 10:46 PM. Helped by Derrick.

Very nice showroom, waiting room & staff. Polite and professional. Derrick couldn't have been more helpful. Problem was found and corrected. Service appointments should only be made for times service technicians are not on lunch.

I would recommend this dealer.