Dealer 2-Year Rating

Overall Rating

4.3 / 5
Customer Service
4.3  
Friendliness
4.5  
Overall Experience
4.3  
Price
4.4  
Quality of Work
4.4  
Service
4.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Super nice people and great service

By Elaine on 3/19/2019 at 7:50 PM. Helped by Reid Dothery.

Reid was super kind and answered all my questions. He also took time to explain various features on the car before I drove away. Very courteous!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very helpful and understanding

By Carguy25 on 3/15/2019 at 9:13 PM.

Carriage Nissan is by far the best dealer ship in Gainesville Ga very understanding very helpful im glad i ran into Mike Peters Romie lewis i want to thank them for getting me a car GOOD JOB CARRIAGE NISSAN

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing g

By JWiegand4 on 3/14/2019 at 9:51 PM. Helped by Apollo and Buzzi.

It was the most amazing, friendliest, super easy experience that I have ever had at a dealership. Thank you buzzi for all the help that you did to get me into a brand new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By mdislam3010 on 2/26/2019 at 5:09 PM. Helped by Edgar.

They always make me feel like I'm in the right place and treat me right. Edgar Sales representative, Rafael (insurance and warranty consultant) and Manager all tried their best to get me the best deal possible.

I would recommend this dealer.

Overall Rating

3.2  

4   Customer Service
4   Friendliness
2   Overall Experience
4   Price
2   Quality of Work

Good with Jasmine Miller my sales associate

By Steveostitan on 2/17/2019 at 4:15 PM. Helped by I've worked at Desmond Miller again he's a good guy.

After being handed over to the next level past Desmond it seem like things start falling apart things weren't going properly and some reason I want some 19% all the way down to 11% and I don't understand why didn't start that 11%. I feel when they came out and talked to me about my score that they were belittling me by picking out different things on credit report as bad . Way to go on building good customer relationships and what am I supposed to receive that TrueCar $500 bonus back

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very pleased

By Colorado94 on 12/27/2018 at 6:21 PM. Helped by Ronnie Lewis and Michael peters.

Very pleased with the dealership and the sales person both of them were polite and helped every way they could with the deal, thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Job

By Camacho17 on 12/28/2018 at 4:58 PM. Helped by I don’t just want to thank one person, this was a team effort..

I just to say, everyone at Carrie Nissan did great job and were very attentive to what we wanted in a vehicle. From being to end we didn’t feel they were pushy or trying to sales us something else.

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
3   Friendliness
2   Overall Experience
1   Price
1   Quality of Work

Taking a lot of time

By Maximo on 12/12/2018 at 7:57 PM. Helped by None.

I got the appointment at 10:30 am., I got there at 10:36 am., they opened the garage door promptly was attended by one of the specialists, he took the milles reading and he invited me to wait in the waiting area. They took 2 hours to do the rotation and the oil change... no body was giving any kind os status of the service at all. On top of that I was charged 67 bucks for spending 2 hours sitting there waiting for a service that at least take 1 hour.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Carriage Nissan

By Ed on 12/11/2018 at 4:40 PM.

This dealership far exceeds my expectations every time. They always surprise me with the unexpected. Friendly and professional. I drove up with no appointment and welcomed me in.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

vehiclr repair

By Lash on 12/8/2018 at 3:45 PM. Helped by Bruce in service. Irene who initially coordinated insurance claim.

Vehicle heavily damaged and workmanship superb. Missed target date for work completion by several days. People very professional and responsive keeping me updated. Very complete statement of parts and costs. Lifetime warranty for work done

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Regular Maintenance

By reasonlg on 11/24/2018 at 4:32 PM. Helped by Jake Law.

Great work for the price. Super service and knowledgeable people. I have had 2 different models there for service. Clean showroom and great free snacks.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Dissapointed

By Susan on 11/18/2018 at 12:29 AM. Helped by I don’t remember the aggressive salesmen’s name he has two daughters that he used to pressure me..

Your sales staff is young and inexperienced but ounce they bring you to the aggressive head sales person watch out he will use every tactic he has to get you to buy the vehicle they want to get rid of.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Painting of car

By Patti stinger on 11/3/2018 at 4:15 PM. Helped by William.

I was kept up to date as the progress went along and William was very courteous and informative. All in all a very good experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Thanks Bruse Cantrel , and all the stuff. They did very goo.

By Tim on 11/3/2018 at 11:29 PM.

Thanks again guys, did very good job, good quality and great service. Thanks to Brus Cantrel, treating me like old friends.Good job guys. Thanks

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Carriage Nissan in gainsvillie ga

By JGJC25231 on 10/31/2018 at 2:15 PM. Helped by Juan , Ronnie Lewis, and Ashley linch.... don't let these 3 help you at all.

I recommend to buy a horse or bicycle or a donkey as transportation rather then buy a car from these people . Or xxxx walk before buying a vehicle from these people .... I repeat this is the worst dealership I've ever encountered ...... I would buy a piece of xxxx car before buying even a piece of gum from these people their horrible.... if yall only knew my story i just went through with these people yall WOULDN'TBUY A CAR FROM THEM .... AND I RATE THEM 0 STARS IN EVERYTHING . I RATE THIS DEALERSHIP AS TRASH !!!!!! I'm just a pissed off customer they had for 2 weeks....

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Original owner of a 91 240sx

By OO91240sx on 10/3/2018 at 12:55 AM. Helped by I did not speak with sharon but it forced me to a name to submit.

0, disgraceful, heartbreaking! My guys who work on my car were off when my sx’s 5speed idle started surging and almost stalling and then grabbing with a bang. I am a female, I adore my car and figured although expensive, the best thing to do was tow it to Nissan. I spoke with Nissan road side assistance Friday night advising it would be there Monday morning and they booked me a 9 am appt (ok stupidly gullible but I am the oo91240sx, I remember great service). Not able to get to me on Monday I was advised on Tuesday that they only had a diagnostic thing for 96 and forward. They only had 1 person trained on my year and he thought it was a gasket that would cost $1080.ish to replace but could not guarantee it would fix it. I said that is insane, are you not a mechanic? I was then told Nissan refused to service my car. I had my car, again towed to my guys who Got back on wed and within 2 hours, with no flipping diag.. machine fixed the bolt that fell off my air compressor and slashed some belt.... $200 said and done. Wow, Nissan built and sold me this car but can no longer fix it??? WTH?

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Disappointed

By Unhappy on 9/26/2018 at 5:30 PM. Helped by That guy with the magic book at his desk.

I have been a customer of carriage for the last four years and always use the same saleman for all my needs , our guy was out in sick leave so we had to deal with a part time salesman that couldn’t sell air to a flat tire.. We went into the dealership in Gainesville Saturday morning to have my car service and to see about trading my car for another . The salesman was unprofessional he had to get his manager to speak with us on the deal .. The manger was unsure of the situation and really didn’t solve anything all we needed to know was how much the payments were going to be .. He never got back in touch with us .. so what happened Carriage?????

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

A Standard of Excellence!

By CREATED2WORSHIP on 9/21/2018 at 5:06 PM. Helped by Apollo, Des, Marie.

Working with Apollo and Des was wonderful! Start to finish, my experience at Carriage Nissan was amazing. Everyone I interacted with moved with ease which put me at ease. I never felt rushed, pushed, or coerced in any way. I am so grateful to the entire staff!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nissan Altima

By eLLaman on 9/22/2018 at 4:38 AM. Helped by Dezmond, Apollo, Hanna, Michael.

It was a pleasure working with the Carriage Nissan crew in Gainesville! From the sweet young lady (Hanna) who answered my call and questions to the salesman (Michael) who started the sale process but had to leave and the sales manager (Apollo) who brought it all together and made the deal happen. Special props to my salesman (Dezmond) who helped fight to get me the absolute best deal possible, was more than happy to show me the cars I was interested in and didn't try to waste my time on vehicles I had no interest in. Thanks guys!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Necaldera on 8/13/2018 at 6:55 PM.

Excellent excellent attention, very professional in the description of the problems of the car tbmuy explicit in the work to be done in the service

I would recommend this dealer.