Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.7  
Overall Experience
4.7  
Price
4.5  
Quality of Work
4.7  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

2.3  

3   Customer Service
3   Friendliness
1   Overall Experience
2   Price

No accountability

By Gemma on 5/24/2019 at 12:30 AM. Helped by N/A.

I am so disappointed with this dealership. I have been getting my car serviced here for years. Early last month, I had my regular maintenance and specifically asked the advisor to check my batteries because my car didn't start and had to get jumped 3 times the last few weeks. First of, it took almost the whole day for an oil change and an alignment. And yes, I had an appointment. But thanks for the 2 pens you gave me for the 8 hour wait. A couple of days later, my parents borrowed my car and the tire warning went off. They took it to America's Tires and was informed that it was over inflated. Another 2 days later and my car wouldn't start. My neighbor is a mechanic and checked my batteries, dead. I tried contacting the dealership a few times. I left a voicemail for the service manager and the general manager. I also filled out their "Contact Us" on their website. No reply. I figured dispute the charge and someone will contact me. Sure enough, I was finally contacted. It took a few weeks. Of course they denied that I ever contacted them. They also said that checking the batteries and putting air on the tires was "COMPLIMENTARY". So I guess that means they don't have to do it. They just want us to think they did. They also showed "proof" that they tested my battery. Proof that I did not get a copy of. And they said that I never sent them proof that my tires were over inflated. They never asked for it. How can they? They never contacted me back! Anyways, I didn't even ask America's Tires for paperwork. Why would I? Who lies about over inflated tires? They declined my credit card dispute. I'm thinking about fighting it again but I really don't want to waste any more time with people who has no accountability of their mistakes. They can go ahead and take their payment back since that will be the last time they will get my money. Piece of advice: If you value your time, your money and most importantly, your life; do not go here.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Muy profesionales y tratan de ayudarte!

By Guillermo89 on 2/27/2019 at 7:02 PM. Helped by Alejandro.

Buen lugar para ser primer comprador te tratan de ayudar para q no pagues mas del presupuesto q tienes recomiendo q vayan ahi todo el personal muy amable

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Excellent Service Department and Friendly Personnel

By jaynyca on 2/22/2019 at 3:23 PM. Helped by Erwin.

For Service - Great dealership, always upfront as to work needed and pricing. Make an appointment and your wait will be less. Erwin is hands down awesome to work, very friendly, knowledgeable and will work with you if you to discuss other dealership service offers. I could not get the best deal for my new Honda Accord Hybrid purchase. I even wanted only a match to another dealership price so I bought my car elsewhere, but will always service it at Carson Honda. Jay - Long Beach

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Service, oil change and tire rotation

By Msgray on 2/21/2019 at 10:21 PM. Helped by Alejandro.

Alejandro helped me in what seemed to be an ordinary oil change and tire rotation. The wait was longer then promised but I was in no hurry. At the end of our interaction, Alejandro told me that his computer had gone down but he would e-mail my receipt. When he didn’t email me that day or the next, I called Alejandro because my newly scraped rims where all in the same place and they never asked for my rim locks. Needless to say I paid for a service that I never received. I asked him for a manager he told me that there wasn’t one available nor was there a manager on duty at 4pm.

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Diagnosis/ brake change

By P on 2/13/2019 at 7:59 PM. Helped by Javier.

Javier was my service man, he went into detail as to what my car needed. I needed up getting my brakes changed with Honda. Javier went above and beyond with his service! Thank you Javier for the Top Notch treatment!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

Early AM Car Service

By Uppershelf0200 on 2/10/2019 at 8:15 PM. Helped by Jimmy R..

My car needed an oil change and a new battery. The service dept had me outta there and I was not late for work either. The waiting area is very clean and provides beverages such as coffee. A great experience at Carson Honda.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you

By Osc13 on 1/30/2019 at 9:23 AM. Helped by Christopher Pollacch. Great guy.

I’m satisfied with the service. I’m glad to take my fit to the Honda service. The staff that’s works there’s so friendly and the guy that helped me with my fit he explained everything that they gonna do on the fit. I’m very satisfied thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Platinum Service

By Lbs49er on 1/25/2019 at 1:41 PM. Helped by Service Department Staff.

The Service Department was great. The service provided was excellent. The car was ready on time. Taking my car to Carson Honda will keep my car running for a long time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Elle9465 on 1/21/2019 at 6:13 PM. Helped by Erwin Mauricio.

Was able to get my car serviced before work without a hassle. Erwin is the best, will definitely recommend this dealer for services. Thanks Erwin!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service, great employees!

By Dt.01 on 1/19/2019 at 2:30 AM. Helped by Alejandro Camacho.

Took my car for an oil change and my service advisor Alejandro is the best! He's super friendly and attentive. He would update me with the status of me vehicle while I waited for my car. He ensures you have all your questions and concerns taken care of before you walk out. He's seriously the best! I'm extremely satisfied with the services provided by carson honda! 🙌

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service all the time. Also their fast.

By King69 on 1/16/2019 at 10:06 PM. Helped by Alejandro, or Antony or both..

This honda are very friendly and they take you out in 1 hr. Kia takes 3 hrs. They have Starbacks coffe while you wait.. Awesome!!!! Thank you i be back.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Talk about bad customer service!

By nm061179 on 1/14/2019 at 5:36 PM. Helped by Luis.

If you are planning to shop for Honda please avoid sales rep Luis!!!! Talk about someone who has no customer service skills! He sucks as a sales representative! Came walking out of that dealership so disappointed and upset! Just the way this guy talkes to people! Make you feel so down graded! All I can say it was such a good thing I did not buy my car from this dealer!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Carson Honda for the Win!

By golfergrl96 on 1/7/2019 at 7:44 PM. Helped by Leslie, Renato, Francisco.

I have now leased two cars from Carson Honda and I could honestly say, they are the best dealership around. Their customer service is remarkable! My sales rep Renato allowed me to drive away with the car of my dreams without me breaking the bank! Highly recommend Carson Honda!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Service

By curley0556 on 1/2/2019 at 8:12 PM. Helped by Erwin Mauricio.

I have been coming here for several years and love their service. Erwin Mauricio is my favorite service person. He goes a long way to keep my vehicle working properly. If I am going on a trip, he makes sure everything is ready and safe.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By Thomasm on 12/31/2018 at 9:49 PM. Helped by Kevin and Lorenzo.

They help me find the car I wanted. They gave me the exact out the door price, and stuck to it. Go here if you want great service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car maintenance

By Cynthia on 12/26/2018 at 7:16 PM. Helped by Jaime Gomez.

I work close to this dealership so I can have my car serviced during the week. I always receive quick and great service. I've never had an issue and plan to continue using Carson Honda.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase

By Downey4290 on 12/20/2018 at 8:52 AM. Helped by Robin.

Robin was very helpful guide me through the purchase Me and wife left happy with our new car very helpful . Place is clean and the staff are very nice.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My favorite service center

By Urinda on 12/14/2018 at 7:31 PM. Helped by Erwin.

I've taken all of the cars I've owned to Carson Honda. A 1990 civic I bought brand new, a beautiful 2006 Acura TL, and my present 2015 Acura TLX. I had the pleasure of being helped by Erwin on this particular visit and many times in the past. He is very professional and great at his job. I know my car is in great hands.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

very nice

By lityle giant on 12/11/2018 at 9:45 PM. Helped by sabastian hun.

big stock, more choices, best location, nice sales person, fast work, I love this place and I willingly recammand this dealership to the people. Just love it

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service & parts

By Jmlopez106k on 11/30/2018 at 6:25 AM. Helped by Glenn & Alejandro.

Took care of all my concerns. Service and parts staff friendly and very, very helpful...a testament to management from top to bottom i gotta say!

I would recommend this dealer.