Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4.4  
Quality of Work
4.9  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

SERVICE TEAM GOLD STAR

By SR 888 on 11/17/2017 at 12:56 AM. Helped by Mike, Oliver, Garret.

I feel right at home with Mike and the guys there. Very patient and helpful with even the smallest issue. The driver program for pick up and drop off is also great. Over all exceptionally friendly and efficient group. Makes me feel secure that my Equinox is up to date and road ready.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Two happy customer!

By Marko on 10/9/2017 at 6:15 PM. Helped by Mary-Ann, Lawrence.

From the moment my wife and I walked into the dealership to driving home in our new car, everything was done by the staff to make us feel welcome and that our business was appreciated. Especially we would like to thank Mary-Ann who welcomed us in a very professional and friendly manner. If there is one thing I cannot stand, then it's a pushy salesperson. That would make me want to leave a store immediately; however, dealing with Mary-Ann was a great experience because she was kind and knowledgeable. But also the other people we talked to at the dealership were very nice and helpful. And that is what I call excellent customer service. So if anyone is looking to buy a new car, I can really recommend this dealership.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

excellent workmanship. Always on time.

By Steve Bella -Stebex Hardwood Floors on 9/14/2017 at 1:04 AM. Helped by Garret, Mike, Oliver,and some more (do not remember names).

Was never disappointed. Always friendly service, on time. I can recommend your dealership any time. I will continue to use your service for my GM vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

CS review

By Richard Cassels on 9/13/2017 at 1:12 AM. Helped by Mike McIntosh.

Excellent overall service in all aspects. Quick, responsive and courteous. Very friendly. Obtained a car for me and reviewed its features. Answered all of my questions regarding the service issue.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Dearship

By GMC Sierra on 9/12/2017 at 11:12 PM. Helped by Garret.

Excellent friendly service as always. Always greeted and remembered and thanked for service. Promise times are realistic even though very busy in the morning, the shuttle driver did his best to get everyone out and back as soon as possible.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience at Carter GM North Van!

By silverado2017 on 8/9/2017 at 4:07 AM. Helped by Yuri, Laurence, Heather, Martin.

We purchased our previous vehicle at Carter Burnaby. I had not planned on purchasing the Truck I went to North Van to look at, but after dealing with our salesman Laurence, I was swayed to buy it there. He showed us everything about the truck we could ever want to know about. The young guy at the Burnaby location had no idea what he was selling. And the atmosphere, showroom and offices in North Van are so much more open and enviting. No hallways and hidden offices. The Boss, Yuri, was right there in plain sight and available anytime we needed him. Heather in finance was extremely friendly and helpful, and knew everthing as well. None of this waiting for answers from rookies!! Sure glad we went there. Such a pleasure to deal with the whole crew!!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Good service

By Jocelyne on 8/8/2017 at 9:00 PM. Helped by Service desk.

Always on time and repairs completed efficiently. Excellent communication and personalities of Service Writers is good. Condition of vehicle when finished is always clean. Appreciate any recommendations that are made as to future work needed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

excellent service, again!

By CarterGMservice on 7/2/2017 at 3:49 PM. Helped by Garret Leniuk.

Staff showed genuine care and were professional throughout my service call. Good follow up on my service call making sure everything was working to my satisfaction. Thank you

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

first service on new terrain

By john2017 on 7/1/2017 at 6:20 AM. Helped by Garret.

Had an appointment, I arrived a few early Garret got it started right away. The vehicle was serviced and cleaned in less than hour - great service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Replace rain strip

By fred on 6/30/2017 at 3:59 PM. Helped by Service desk and body man.

A rain strip on the truck had to be replaced. The body work tech came out and explained what should be done to do a proper job and I made the appointment. The work was done much more quickly than expected and the truck was washed to boot.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Untitled

By No surveys please on 6/30/2017 at 3:52 PM. Helped by Check the service record. I don't remember now..

I was under a bit of a time crunch, told the service people that and they with the rest of the team got me out quickly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Canyon Duramax All Terrain on 6/30/2017 at 12:25 AM. Helped by Garrett.

First class service, the vehicle was serviced and washed, and was ready on time and on budget. Garrett was pleasant and professional to deal with, an showed he cared about customer service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recent oil change and service

By Dario on 6/29/2017 at 11:06 PM. Helped by Don't recall employee's name but he was very good to deal with.

I recently brought in my 2015 Corvette for its second oil change and quick service. Initially I was told that they expected me to leave the car for the day and pick it up in the late afternoon. When I explained that I was assuming that it would only take a couple of hours and needed the car before that, they shuffled things around and got everything done in a little over two hours. I was very pleased with the service provided and even better it was free as part of their new car purchase package. I have had servicing done here since 2007 and have always been happy with the results.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Great customer service

By Christine Hanson on 6/29/2017 at 1:09 AM. Helped by Mike McIntosh.

I just had a oil change it was fast got a ride where I wanted to go the experience was a positive one. Would recommend this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New truck purchase

By Frank . C . on 1/4/2016 at 3:55 AM. Helped by John Proctor.

If your looking for a laid-back no pressure buying experience this is the place . Actually went to their lot twice and browsed around looking at the new truck on the lot without being bothered at all . Picked one out and bought it several days later . Researched prices for many months and got a great deal . Actually took their offer to another dealer and they couldn't match it . Went back and got an even better deal . Hate going to those dealerships where your swarmed by salespeople using high pressure tactics . Went to several of those before trying out this dealership .

I would recommend this dealer.