Dealer 2-Year Rating

Overall Rating

4.1 / 5
Customer Service
4.2  
Friendliness
4.3  
Overall Experience
4  
Price
4.3  
Quality of Work
4.4  
Service
3.8  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

LACROSSE 1ST SCHEDULED SERVICE

By Capovapo24 on 2/8/2018 at 3:07 AM. Helped by LORENDA CRONE.

Carter GM has a very, nice cafe at dealership....however I was told my car would be ready in 2 hrs.....but it was ready in 3 hrs. Anyway hanging around the dealership was pleasant.

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
2   Friendliness
2   Overall Experience
4   Price
1   Quality of Work

customer was not the priority

By truth and fairness on 2/3/2018 at 8:44 PM. Helped by Managers already know.

Clearly more excited to make a sale then work with the customer. Didn't take ownership of issues, gave excuses and down played customers concerns. More unacceptable atrocities but I'll leave it at that. This is a reputable dealership which people are trusting to make large financial decisions with, some even the largest purchase they will ever make in their life. That being said customer service should be expected to be held to match that high standard as well. It's a shame in my case I've had better customer relations and service from support call centres in 3rd world countries.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excelent

By Sergio25 on 2/3/2018 at 4:46 PM. Helped by Hooshy.

Hooshy alipoordidehbani was very professional and was very helpful with our needs on purchasing our veichele. And I would recommend my family and friends to deal with hooshy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great service

By carol8 on 1/27/2018 at 10:25 PM. Helped by Jerry Schmautz.

The sevice and help we received from Jerry was great, he was very helpful and held our best interest at all times. will be back.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Dealership Service

By Pig603 on 1/20/2018 at 5:05 PM. Helped by Michael.

We 've been there second times already& it's very organized shop. It's make me so comfortable. I will recommend to friends&co-worker too.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

They sell Lemons!!

By Christina Simon on 12/5/2017 at 8:20 PM. Helped by ???.

NO STARS!! I purchased my car one year ago from their "certified pre-owned" and specifically asked about the brakes, the engine, a certain smell on test drive and was re-assured they had done all the work necessary and all my concerns were due to the fact that the car had been sitting for a month. In the past year since I bought it, I have had to replace the battery and the brakes. The smell was coming from a coolant leak which was a crack in the water outlet causing fluid to burn as it sprayed out on the engine. There was also a warranty repair which I only found out about because my engine light on only a week after I took possession! The warranty expired at 100,000 km's and I drove it into (a Langley gm dealership) at 99,980 km's. The Langley dealership said this was something that could have easily been detected by a "certified pre-owned" dealership, when I told them I bought it from a certified pre-owned they were shocked. Pissed at Carter GM and will never suggest for anyone to buy from those scam artists!

I would not recommend this dealer.

Overall Rating

4.0  

4   Overall Experience

Overall was good

By Kaits10 on 12/5/2017 at 4:39 PM. Helped by Walter, Pam.

I love the jeep and Walter and the team did a great job. Only thing I was not impressed with was options weren't in the Jeep that were on the website and were told to me like Uconnect

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent sales representative

By Escalade on 12/5/2017 at 4:39 AM. Helped by MR. Kang youngchul.

Professional kind and honest salesman Cheerful kind reception Business manger was nice All staff are very nice All procedure were professionally made Best experience Best dealer

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By Chevy Cruze on 11/17/2017 at 7:38 PM. Helped by Marcello Salvino, Vince Vallente, Ken in Finance.

Marcello Salvino and all the staff at Carter treated me royally. We had shopped around for quite a while before we arrived at Carter Chev. Marcello and Vince actually listened to my wife in what she wanted in a vehicle. They should us options on vehicles and genuinely cared about our budget. The Chevy Cruze was the right fit. We are grateful to Marcello for treating us like people instead of numbers. I look forward to aligning myself with Carter from now on and will recommend them to all my friends and associates. Thanks Guys!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Volt purchase

By Rgill7 on 11/17/2017 at 3:42 AM. Helped by Lynden best.

Awesome customer service experience with carter gm. They were professional, courteous and efficient in providing their service. We were able to work on price to get a great deal as well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Satisfaction

By Stekilastar on 11/17/2017 at 2:21 AM. Helped by Tony Ho.

The sales person who always takes care of me knows my needs really well. His services are the best and he always makes me happy and satisfied. I don’t have to worry about anything. I’ll come back to him to get a new car again!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

Horrible Customer Service

By Kanny on 11/5/2017 at 4:30 PM. Helped by Young and Linda.

We were very dissatisfied with the customer service here and would never buy a vehicle from here or reccommend it Linda the sales manager is horrible to work with which is so unfortunate

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional customer care and attention to detail

By Mihai Dinu on 10/23/2017 at 7:24 PM. Helped by Stephen, Larry.

The Service Departments at Carter GM is now one of the best in the industry. It is a pleasure to work with this team, makes the car ownership experience so much more rewarding!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Services

By Corky on 10/7/2017 at 6:03 PM. Helped by Service department.

The service is always excellent, staff are friendly and very helpful with your specific situation many times they will go out of their way to assist you.

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Price
2   Quality of Work

lease return

By Wally Zoladek on 10/6/2017 at 7:31 PM. Helped by Howie.

I had a maintenance done and they conducted a safety check I was told that this was sufficient then they said I had to do one and charge me $75.00 for a safety check on a car I had driven for the last 4 years Went to buy the car had an appointment and was kept waiting for an hour The only individual that gets 5 stars is the service rep Lorenda Crone When I bought the car they sprung a lease admin fee on me that I wasn't advised of but they did reluctantly waive the documentation fee when I told them I would have been charged for it the second time when buying out the lease If you enjoy disorganization and frustration then Carters Burnaby is the perfect place for you

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership, friendly staff, wide range of vehicles!

By Adam.k on 10/6/2017 at 5:23 PM. Helped by Jamie Reynolds.

I was incredibly impressed with Carter GM when I purchased a truck with them a few weeks ago. Not only do they have a great selection of vehicles, they also have very knowledgeable staff who are more than willing to help with any needs you may have. I was able to find a truck I wanted and drive it out all within a few hours. Very happy with my experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

ok doing a good job

By hamilton on 10/5/2017 at 10:54 PM. Helped by vince.

i have no problem in waiting and dealer ask me to wait as long i'm comfortable he ask me to sit for a coffee and read newspaper and wait til he call me when ready

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Prompt efficient service.

By Happy camper on 10/5/2017 at 10:58 PM. Helped by Jim Willows.

Have been dealing with Carter ever since 1975 without ever being disappointed. Jim willows on sales is phenomenal, and Steve Angeles in service is amazing.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

THE BEST SERVICE EVER!

By LB on 9/13/2017 at 5:03 AM. Helped by Leon.

Leon went out of his way to help me and inform me, and called me back the next day! He's also following up still on an issue.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Good service

By Richard mcaneein on 9/13/2017 at 1:46 AM. Helped by Rod.

Great staff and good service Friendly staff they did a really good job on all my cars and truck there needs to be more dealerships like Carter GM

I would recommend this dealer.