Dealer 2-Year Rating

Overall Rating

4.2 / 5
Customer Service
4.2  
Friendliness
4.4  
Overall Experience
4.1  
Price
4.6  
Quality of Work
4.5  
Service
3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2016 Chev. Silverado Lt >> sale & after-sale service.....

By Bulldog on 8/12/2017 at 2:31 AM. Helped by Steve Angelis.

It was last year in April, when I decided to purchase brand new vehicle from Carter GM in Burnaby. Was lucky to be able to deal with Dave Palermo as staff member from sales department. He was VERY helpful and forthcoming in all aspects of the deal, he also went out of his way to get me vehicle I was looking for. When attending recently the service department from Carter GM for battery problem, was able to deal with service advisor Steve Angelis, very helpful and professional person; was kept fully informed about progress of entire service on my vehicle. My vehicle was serviced not only to my full satisfaction, I also we received technical information how to maintain my vehicle as the driver.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Used Cadillac SRX

By Bob A on 7/7/2017 at 3:17 AM. Helped by JAMIE REYNOLDS.

Bought a 2013 Cadillac from Carter and had a great experience. Was provided with all the documents I requested and communication was excellent. Vehicle was cleaned up and the sales rep took the time to review all the features.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

used purchase GMC truck

By Colin Gibb on 7/6/2017 at 5:44 PM. Helped by Jamie Reynolds.

Very friendly staff and on top of their game. Supported with full back up history on my used vehicle purchase. Trouble free attention to any questions and payment options. All the staff made this a non stressed and great purchasing experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Service review

By Xx on 7/6/2017 at 3:47 AM. Helped by Cannot recall the service agents name..

I have purchased over the years three GMC sierra trucks from this dealership. The service has always been excellent and customer support has been good.

I would recommend this dealer.

Overall Rating

1.5  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Quality of Work

Not impressed ovet all

By Dianne on 7/5/2017 at 11:29 PM. Helped by Don't know.

Not impressed with the salesman that sold us our SUV I left messages on his voicemail and he never returned my call. I confronted him in while waiting for a oil sometime back. He was with a customer at the time. Also not impressed about my last service rep. He I certainly don't believe he should be in service as he really doesn't have much of a personality. I also called and left a message at the service and as of now no one has returned my call. As far as I am concerned I wouldn't go back and buy another SUV from your dealership.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Darnhappy on 6/16/2017 at 12:02 AM. Helped by Lorena and cashier.

I was extremely happy and impressed with how quickly the car was looked after for me. Also, the entire staff in the service department were awesome. I cannot express how glad I am to be dealing with them for over 13 years. I feel like they are really looking after me and believe me I know nothing about cars.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Cool Service!

By BurtS. on 6/17/2017 at 10:14 PM. Helped by Mike.

...Brought my Envoy in to the Service Department in Burnaby with the A/C blowing warm air. Left it with Mike and prepared for the bad news phone call like a faulty compressor and $1500 estimate. Instead, he called to tell me the refrigerant was low, so they evacuated then refilled the system. It's been a steady 20 degrees ever since, even at 27 ambient outside. Cool service! Thanks!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Highly recommend Carter GM

By Leta on 6/16/2017 at 6:56 PM. Helped by Lynden Best.

Lynden Best was awesome. The lady who help with the finance paper was super helpful and knowledgeable. I highly recommend Carter GM. They make purchasing a car very easy. My daughter loves her GM Sonic. Thank you..

I would recommend this dealer.

Overall Rating

2.8  

1   Customer Service
4   Friendliness
1   Overall Experience
4   Price
4   Quality of Work

Horrible service department

By Blakroc1974 on 6/3/2017 at 7:15 PM. Helped by Female who booked appoitment for my oil change.

Phoned for an oil change appointment one available for 10:45 am was told by a female. it wouldnt take longer than 40 mins. Get to the dealership checked it in told me that will be about an hr. THE CAR DIDNT EVEN GET IN FOR OIL CHANGE UNTIL AFTER 12 PM. Been sitting here since 10:40 then they tell we dont have a enough techs on but booked me for 10:45 oil change, so pissed with there service. Riined my whole day off. Will recommend this dealership to anyone or will be returning for any service done with them.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By Bmac on 5/10/2017 at 9:59 PM. Helped by David Palermo.

David Palermo was just awesome Took lots of time with us and was over the top helpfull He was patient when I needed him to be and fast when we were in a rush And just a pure pleasure to work with

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

ZAHEED IS AWESOME

By CadillacOwner on 4/5/2017 at 8:48 PM. Helped by Zaheed Alibhai.

This is our second lease through carter GM using Zaheed as our sales rep. Zaheed makes the purchase process fun and enjoyable. He is fair when pushed and works hard to get things done for you quickly so your day is not wasted. There is a reason he is sales rep of the month so often. He again makes it enjoyable when just walking in a dealership to look at a vehicle can be intimidating. We would recommend any car buyer reaching out to Zaheed,

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy with my GMC Sierra

By Doug on 4/5/2017 at 5:21 PM. Helped by Jim, Preveen, Steve..

Jim Willows and service guys ( Steve ) give excellent Sales and Service. I was able to order my GMC with the options I wanted and additional accessories were added at the dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly and efficient dealership

By Peter1329 on 4/5/2017 at 12:18 AM. Helped by Barry and two ladies as a sales manager.

I recently had a chance to come to this dealership to purchase a new car. Ive been introduced to few department in this dealership and I found everyone is friendly and they do their best to meet the customers need. they are efficient so not waisted time at all. Salesman was patient and he was a grate listener and that's the key to be successful in business.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service/ new car purchase

By Ad12 on 3/28/2017 at 9:34 PM. Helped by Barry, Karen,Alex, Kirsten and Larry.

I had a fantastic experience . Every single person I dealt with was friendly, informative and made the entire experience easy. I would nightly recommend any if my friends and family to do business with Carter

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

exelent

By buicklucerne on 3/2/2017 at 9:54 PM. Helped by Sia Makanik.

Sia Mekanik and Grant Bohn i am very happy dealing with them I live in Penticton we did pricing over the phone when I got there everything was ready same price very happy thank you both of you guys

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

not impressed

By rasp on 8/24/2016 at 2:51 PM. Helped by rod.

took my 2015 Chevy Colorado for engine noise problems, they heard it too. kept it for 2 weeks, at the end say that there is nothing wrong with it.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Carter GM dealership, a place to buy like no other

By Cadillac guy leo on 8/23/2016 at 8:52 PM. Helped by Adi Shpack,Grant Bohn.

I have been to many dealerships, but Carter GM certified pre owned vehicles , are like no other. Adi Shpack the salesmen, was very knowledgeable, and approachable. I was able to find an exceptionable vehicle, a Cadillac CTS. He helped me every step of the way, and answered all my questions . The after sales service was phenomenal,, way more than I had anticipated. Hats off to Grant Bohn, the sales manager. You can not go wrong dealing with Adi and Grant. Thank you so much for a pleasant car buying journey.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
2   Quality of Work

Bad customer service

By Mimay88 on 7/15/2016 at 7:02 AM. Helped by Michael/lorenda 👍🏻 / cashier 👎🏻.

I brought in my car to take advantage of their promo of free oil change and also to have my right turn light signal fixed. They charged $40 for labour even if I brought in my own bulb. The service consultant recommended some other things done and I opted to get only one thing done on top of the service check they did on my car and it cost me $320. I had a terrible experience at the cashier. Poor customer service given. No please and thank you accorded to customers. The cashier was rude and was not very helpful when I requested for my last name to be changed on my invoice. I specifically told them I don't go by the name they have on their file. She would not do it Coz according to her it's not her job and pointed that it was the job of the service consultant. And even condescendingly asked me if I told the consultant to change it. I asked if she could do it and said no that she can't Coz her computer won't let her. She said that she doesn't know and I should ask the service consultant I spoke with. I had to wait for another person to offer to help me to get my request done. The cashier was confrontational. Didn't seem to care if she was rude and was raising her voice to a paying customer. She seemed pre-occupied and uncaring. Her co-workers were apologetic for her rude behaviour on her behalf but she continued to be upset and was clueless and wondered why it was such a big deal to me when I should be the one who should be upset. I called the service manager to complain on how badly I was treated by this cashier. The response I received was not very comforting. He didn't offer to make it better for me when I said I would not want to deal with their rude staff again should I come back. I was hoping for some assurance that they will do better to be more helpful and polite and offer to give a better customer service the next time I come back. Instead, the manager just defended her actions and I was told that she's not usually like that and it's already been dealt with and to just see another cashier if I come back. He didn't even bother to ask for my name and contact information. What kind of customer service manager is that? They need to learn to give better service to their customers if they ever want to see them back. The overall customer service treatment is definitely lacking and needs a lot of improvement. I will definitely not come back. They should learn from Toyota on how they treat their customers. Do not come to Carter GM dealership in Lougheed Burnaby!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ecxellent dealership Carter GM burnaby AAA++++ recommend

By slinky on 3/30/2016 at 12:24 AM. Helped by Joe Mitchell.

I've bought many vehicles from this Dealer! and so far everything has been exceptional, Sales department, service, parts and body shop have all helped me get on my way. the staff is knowledgeable and friendly, I imagine you can't make everyone happy, especially in the business there in, with customer expectations so high these days it's no wonder People are such whiners. what would someone expect you trade a car in they recondition it to meet safety and other standards detail it for the lot put on a warranty! and they would sell it for the same price they quoted on a trade! that's ridiculous there in the business not charity. anyways most People don't look after there vehicles and that's why they trade to get rid of there problems from lack of maintenance, and that's why they get a crap trade in value.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Didn't fix the problem

By Garyvancouver on 2/9/2016 at 2:00 AM. Helped by Unknown.

I took my car in specifically because it was making a strange noise. I left my car in the shop for five days because they had to order a certain part. When I went to pick up my car, they made you pay first, of course, it was making the same noise! Therefore, they miss diagnosed the problem, fixed something else, and im out hundreds of dollars. Stay away from this place!

I would not recommend this dealer.