Dealer 2-Year Rating

Overall Rating

4.2 / 5
Customer Service
4.2  
Friendliness
4.4  
Overall Experience
4.2  
Price
4  
Quality of Work
4.2  
Service
3.2  

Dealer Reviews

Show:  

Overall Rating

2.8  

3   Customer Service
5   Friendliness
3   Overall Experience
2   Price
1   Quality of Work

Not happy with a/c service

By Acebyrd on 5/8/2018 at 8:06 PM. Helped by Ivan.

I've been a service customer of Casa Ford for many years but, not real impressed by my last visit. Took my F-350 because the a/c started blowing hot air. Told the service writer it was working fine when I shut off the truck but when I started it, it was hot air. So it was something sudden. They called and said the Freon was low and they serviced that and some other minor incidental repair. Cost was going to be a little of $300. Then later, they called and said when they went for a test drive the a/c was blowing hot air again. Then they found the problem; a bad switch/contact. The $300 was for nothing; it wasn't low on Freon because it was working fine when I shut off the truck the night before! People are very friendly and helpful but, I was a little disappointed.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

awesome experience

By areceli cerpa on 2/24/2018 at 10:13 PM. Helped by Daniel Tercero at Casa Kia.

Danny Tercero at Casa Kia helped us get a good deal plus gave us excellent customer service. He really made us feel we were priority .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great job Danny Tercero, Casa Kia!

By Lynch67 on 12/5/2017 at 3:15 AM. Helped by Danny Tercero, casa kia.

Danny and AngelTercero from Casa Kia, El Paso provided us with an excellent customer service. They both made car buying experience a present one. With their great service, we decided to made the purchase that same day. We'll definitely come back to Danny and Angel for our next vehicle in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

Awesome 5 stars

By Gary L. Ruby on 7/26/2017 at 10:31 PM.

Mike Rivera: is awesome he takes care of us every time. This was our 3rd car from Casa Ford. When I just got off bankruptcy and had no credit for the last 7 years he was able to get us a truck it wasn't a Ford but it met my demands. I wanted a crew cab and a bed liner and RWD + a small V-8. and white. Also got the wife a Ford Focus. We kept it for a while but wanted something different and he found it a 2017 Ford Escape. Now in truck month 2018. I plan to trade my truck off for the Ford Truck I always wanted. Plus I found out since I'm a life member of the DAV I also get a Xplan discount also. So God Bless Mike is one of the Best. My Dad said once a salesman almost his whole life. To sell something with a good result, 1. you have to believe in your product, and 2. treat all customers with the same respect you would give yourself. So I will see Casa Ford in February 2018

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
4   Quality of Work

Tried to pull a fast one. Charging more labor hrs then neede

By Tina Randall on 6/27/2017 at 1:12 AM. Helped by Ernesto Salinas.

Today we had to have our Electric throttle body replaced on our transit. Well Casa Ford in El Paso tried to pull a fast one on us by saying the job takes 2 hours. Needless to say when we were in California we had taken it to a mechanic and the man there removed it cleaned it off really good and did an oil change in less then 45 mins. My husband told the man at Ford that it only takes at the most 20 mins to replace ( 4 screws and very easy to get to) So he was like ok I'll charge you for only 1 hour of labor... I hate the feeling that a business is trying to screw you. Infact the last time we went to this Ford they forgot to put our oil cap back on. Needless to say never again will I ever go to Casa Ford again.

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

They didn't care/ dishonest

By Elpassocar on 2/18/2017 at 7:09 PM. Helped by Bad place.

There was an issue in service that spiraled into another issue, they were completely dishonest, do not buy a car from any Casa dealership unsatisfied

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Awesome service

By Scott6913 on 10/10/2016 at 9:40 PM. Helped by Lisa Graftin.

My salesperson was Lisa grafton and she was so awesome and took care of me throughout the whole process. I would definitely send friends directly to her. I'm so glad I meet her and that she got me into my new truck!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleased to do business with a dealership w/ Christian values

By retired & blessed on 10/5/2016 at 3:24 PM. Helped by Lisa Grafton, Lucas Grendahl.

So blessed to do business in sales, Lisa Grafton, and finance, Lucas Grendahl, both Christians, to purchase an MKZ at a price I could afford.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customers are family

By J&Jt on 10/3/2016 at 6:47 PM. Helped by Alex Hostetler.

Alex helped us out with the purchase of a new 2017 Explorer. We originally went in to see the Lincoln MKX and the Edge. Alex was very patient and allowed me to explore many options. He also got me a no hassle deal once I had decided to go with the explorer. He was thorough and explained all details about the vehicle without pushing. I know I got a great deal at Casa!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Satisfied with the Customer Service

By Hector La Bianca on 9/30/2016 at 8:47 PM. Helped by Pedro Rostro, Humberto Rodriguez, Lucas Grendahl.

Thank You for all the work you have done for me. Yesterday you reminded me why I have always come back to Casa Ford, Great Service and sales agents willing to go above and beyond to help the customer. The financing officer is genuinely looking out for my best interest. We could have closed the deal last night but instead he is waiting for the best offer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Buying Experience

By Robles1 Demolition on 9/29/2016 at 4:14 PM. Helped by Omar Herrera.

Once again Omar Herrera delivered exceptional service! From the moment we called him looking for the vehicle we wanted up until we decided to purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service.

By Socorro Herrera on 9/28/2016 at 9:08 PM. Helped by Omar Herrera.

Casa Ford with Omar Herrera helped me on getting a new car (Escape 2017) with the color that i was looking for and on the side they helped me with my credit score plus my interest was real low. I am so glad with Casa Ford and Omar Herrera that i being with them since 2003.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GREAT!!!

By Juan on 9/7/2016 at 2:01 AM. Helped by Eladio Rodriguez.

I was in and out in less time that expected. Eladio was excellent in answering all questions about the vehicle that I was looking for without the added "fluff" that other dealers usually throw at customers. This provided a pleasant experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best exprience

By Ramon Serna on 8/29/2016 at 5:50 PM. Helped by Onesimo de la torre..

Finally a dealership that didn't make me feel uncomfortable about buying a vehicle. Mr. De la Torre is by far one of the best sales reps that I've had the opportunity to encounter. Whatever information I need or test drive he was able to answer every question I had. I would totally recommend casa ford and definitely go find Mr. Onesimo De la Torre.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

they tried to give me $10,000.00 less than trade in value

By guy looking for fair deal on 8/27/2016 at 4:13 PM. Helped by I don't know the guys name.

my NADA guides book value was $39,000.00 they offered me 29,000.00. I asked if they follow the NADA guides the guy got upset got un and left. went to shamaley and got $38,000.00 for my trade in. be aware they will scam you

I would not recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Bought a new 2016 Ford Focus

By Leslie on 8/13/2016 at 4:01 PM. Helped by Micheal Bruckner.

Our salesman, Michael Brucker, was fantastic. He was very patient and thorough. I never would have considered a Ford, but my husband drives them at work and suggested it. There is a disconnect with what one is promised online and on commercials in regards to monthly payments and the reality of the dealership. All was great except we left after 10:00 pm. Saturday night. The finances were the weakest link. By then, we were exhausted and the explanation of the finances were rushed. Michael Brucker was a 5 in all areas. The manager and finance department were 4s.

I would recommend this dealer.

Overall Rating

1.3  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price

Poor customer service, unethical business practices

By Benson5oh on 7/31/2016 at 5:46 PM. Helped by Roberto.

I rarely write reviews, but I feel others need to be aware of this business and their unethical business tactics. Me and my wife stopped by Casa Ford on July 9th, 2016. The first salesman that approached me was a guy by the name of Roberto. He was friendly, which we admired, however, I got straight to the point. I told him what specific vehicle I wanted and gave him the VIN number which I got from the website. We haggled with the manager and finally told him I would agree with a higher payment. In addition, we had a good trade-in and I was giving them a $1,000 down payment. Make a long story short, the deal didn't go through and we walked out without getting a new car. Upon looking at the salesman's paperwork where he started crunching numbers, it turns out they were trying to give us way below what our trade-in vehicle was worth. This was very upsetting, however, I gave them a chance.. The manager would not budge on the specific payment I wanted or the amount I wanted for my trade, even after I agreed to go with a higher payment. Big deal, me and my wife agreed to wait a little bit before looking at another dealership. Here's the main reason for writing this review and the reason I believe, in my opinion, that the dealership screwed up. Less than a week later, guess what? Roberto called my cell phone and asked if I had found a vehicle. I told him no. He said he had good news and to come in the dealership because they had new incentives. He called me my cell phone over the next several days, for a total of 4 times. I finally spoke to him and told him that the manager SHOULD HAVE settled for the specific monthly payment I was asking for. He said, "I know," and said he had new promotions, incentives and discounts. I sounded too good to be true. He continued by saying he was close to closing the deal and getting me into my new car at the right price and payment. In the end, the manager finally contacted me and said he would look into it. I explained to him our current financial situation. He said he would have Roberto call me back. Roberto did not call me back. I figured if he has already harassed me several times, they must be willing to sell me the vehicle on my terms. Instead, Roberto sent me a lame text message which included a high monthly payment I couldn't afford. It was worse than before. First I must say, this is very unprofessional on his part and on the part of Casa Ford. Why not call me back and discuss this matter over the phone? I contacted the dealership and looked at their website and realized that there is NO new incentives or promotions. It was a lie. This dealership should re-train their salesmen and teach them to NOT give customers false hope, empty promises and lie about new incentives and promotions being available and telling customers, "I have good news", when in fact they do not. This is misleading and false advertisement. This guy was just desperate to make a sale. The point is, DON'T LIE to customers! Even after I walked out that first day, they called me several times, but never made an effort to get me into the vehicle I wanted. Once a customer walks out, don’t call them back unless you truly have good news and are willing to make a sale on that customer’s terms. If you can't do it, drop it, move on to the next customer. Very disappointing to say the least. Buyer beware.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Truck

By jerryrm77 on 7/28/2016 at 2:19 AM. Helped by Alex.

It was a good experience. Joe Colon is a good guy and it comes across in his dealings. He is the reason I have been doing business with Casa Ford for the past 9 years. While he does use Sales Techniques, I do not feel he is trying to out maneuver me. Joe and Alex help me accomplish what I needed with the truck deal. Very good and professional TEAM!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Truck

By Ttthompson on 7/27/2016 at 3:31 PM. Helped by Joe "Rocky" Colõn, Alejandro "Alex" Aguirre.

This dealership went above and beyond to make sure that I was taken care of. Joe "Rocky" Colõn did any and everything that he could to make sure that my wife and I got a truck that would suit our needs. Once my wife and I found the truck we wanted we were turned down for the loan for it by every bank. Mr. Alex Aguirre the F and I manager had to personally call the banks and finally after 5 days got me approved for a loan. Words can not express the hard work of these two individuals. Without them I would have had to get a used truck in mediocre condition and who knows when it would've gave out, but because of them I am now in a brand new Ford F150 with everything under warranty I can not thank these gentle man enough. Definitly recommend this dealership with special regards towards Joe and Mr. Alex.

I would recommend this dealer.

Overall Rating

1.5  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Quality of Work

No service after the sale

By poor service on 7/2/2016 at 5:47 AM. Helped by Service managers at service.

Check engine light came on on my under warranty F250 crew cab 4x4 that I bought at Casa Ford. Made an appointment and dropped it off Monday morning. Didn't get it back till next Monday afternoon. 8 days. Everyday that I called they said Tomorrow. Then they charged me $100. to reprogram the computer-not covered under warranty-Duhh ? When they brought it out it was filthy dirty from being out in the rain and dust. I didn't even get 1 mile before the check engine light came on again. So I went back and they told me that I had to leave it again- another week ? No Thanks. Not the only Ford dealer in town.

I would not recommend this dealer.