Dealer 2-Year Rating

Overall Rating

4.2 / 5
Customer Service
4.3  
Friendliness
4.5  
Overall Experience
4.3  
Price
4.1  
Quality of Work
4  
Service
2.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very professional experience

By telluride2020 on 5/3/2019 at 3:24 PM. Helped by Andres Molina.

Purchased a 2020 Kia Telluride. The whole process was very professional, low pressure, and very straight forward. I got what I think was a very fair deal that I feel good about (have definitely had some opposite experiences. All the employees very friendly (and not in a creepy car dealership kind of way) helpful and presently the options clearly and openly. Whole process was easy and straight forward. Only negative i can present was it took about an hour to get car washed and filled up.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Liers

By D on 9/28/2018 at 9:34 PM. Helped by Can't remember.

They are liars the finance manager made a deal then came back and said that I never told him about my pay off after the deal was done so overall they tried they tried to take 10K less than the original offer

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Grateful!!

By Gothika911 on 1/20/2019 at 12:00 AM. Helped by Billy Gutierrez, walter at casa kia.

Billy Gutierrez and Walter went above and beyond to help me get what I needed for my lifestyle and budget! I am forever grateful to you both.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional

By Franco459 on 1/7/2019 at 11:18 PM. Helped by Andre's Molina.

Andres Molina was very helpful & showed a great knowledge of the car that we bought. Mr.Molina was very professional and worked with our schedule. Thank You

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service!!

By slmolina2 on 12/3/2018 at 7:17 PM. Helped by Eugene Perez.

Eugene Perez at Casa Kia offered a great customer service and really a friendly person. Made the car buying experience a great one. Thank You.

I would recommend this dealer.

Overall Rating

2.8  

3   Customer Service
5   Friendliness
3   Overall Experience
2   Price
1   Quality of Work

Not happy with a/c service

By Acebyrd on 5/8/2018 at 8:06 PM. Helped by Ivan.

I've been a service customer of Casa Ford for many years but, not real impressed by my last visit. Took my F-350 because the a/c started blowing hot air. Told the service writer it was working fine when I shut off the truck but when I started it, it was hot air. So it was something sudden. They called and said the Freon was low and they serviced that and some other minor incidental repair. Cost was going to be a little of $300. Then later, they called and said when they went for a test drive the a/c was blowing hot air again. Then they found the problem; a bad switch/contact. The $300 was for nothing; it wasn't low on Freon because it was working fine when I shut off the truck the night before! People are very friendly and helpful but, I was a little disappointed.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

awesome experience

By areceli cerpa on 2/24/2018 at 10:13 PM. Helped by Daniel Tercero at Casa Kia.

Danny Tercero at Casa Kia helped us get a good deal plus gave us excellent customer service. He really made us feel we were priority .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great job Danny Tercero, Casa Kia!

By Lynch67 on 12/5/2017 at 3:15 AM. Helped by Danny Tercero, casa kia.

Danny and AngelTercero from Casa Kia, El Paso provided us with an excellent customer service. They both made car buying experience a present one. With their great service, we decided to made the purchase that same day. We'll definitely come back to Danny and Angel for our next vehicle in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

Awesome 5 stars

By Gary L. Ruby on 7/26/2017 at 10:31 PM.

Mike Rivera: is awesome he takes care of us every time. This was our 3rd car from Casa Ford. When I just got off bankruptcy and had no credit for the last 7 years he was able to get us a truck it wasn't a Ford but it met my demands. I wanted a crew cab and a bed liner and RWD + a small V-8. and white. Also got the wife a Ford Focus. We kept it for a while but wanted something different and he found it a 2017 Ford Escape. Now in truck month 2018. I plan to trade my truck off for the Ford Truck I always wanted. Plus I found out since I'm a life member of the DAV I also get a Xplan discount also. So God Bless Mike is one of the Best. My Dad said once a salesman almost his whole life. To sell something with a good result, 1. you have to believe in your product, and 2. treat all customers with the same respect you would give yourself. So I will see Casa Ford in February 2018

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
4   Quality of Work

Tried to pull a fast one. Charging more labor hrs then neede

By Tina Randall on 6/27/2017 at 1:12 AM. Helped by Ernesto Salinas.

Today we had to have our Electric throttle body replaced on our transit. Well Casa Ford in El Paso tried to pull a fast one on us by saying the job takes 2 hours. Needless to say when we were in California we had taken it to a mechanic and the man there removed it cleaned it off really good and did an oil change in less then 45 mins. My husband told the man at Ford that it only takes at the most 20 mins to replace ( 4 screws and very easy to get to) So he was like ok I'll charge you for only 1 hour of labor... I hate the feeling that a business is trying to screw you. Infact the last time we went to this Ford they forgot to put our oil cap back on. Needless to say never again will I ever go to Casa Ford again.

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

They didn't care/ dishonest

By Elpassocar on 2/18/2017 at 7:09 PM. Helped by Bad place.

There was an issue in service that spiraled into another issue, they were completely dishonest, do not buy a car from any Casa dealership unsatisfied

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Awesome service

By Scott6913 on 10/10/2016 at 9:40 PM. Helped by Lisa Graftin.

My salesperson was Lisa grafton and she was so awesome and took care of me throughout the whole process. I would definitely send friends directly to her. I'm so glad I meet her and that she got me into my new truck!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleased to do business with a dealership w/ Christian values

By retired & blessed on 10/5/2016 at 3:24 PM. Helped by Lisa Grafton, Lucas Grendahl.

So blessed to do business in sales, Lisa Grafton, and finance, Lucas Grendahl, both Christians, to purchase an MKZ at a price I could afford.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customers are family

By J&Jt on 10/3/2016 at 6:47 PM. Helped by Alex Hostetler.

Alex helped us out with the purchase of a new 2017 Explorer. We originally went in to see the Lincoln MKX and the Edge. Alex was very patient and allowed me to explore many options. He also got me a no hassle deal once I had decided to go with the explorer. He was thorough and explained all details about the vehicle without pushing. I know I got a great deal at Casa!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Satisfied with the Customer Service

By Hector La Bianca on 9/30/2016 at 8:47 PM. Helped by Pedro Rostro, Humberto Rodriguez, Lucas Grendahl.

Thank You for all the work you have done for me. Yesterday you reminded me why I have always come back to Casa Ford, Great Service and sales agents willing to go above and beyond to help the customer. The financing officer is genuinely looking out for my best interest. We could have closed the deal last night but instead he is waiting for the best offer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Buying Experience

By Robles1 Demolition on 9/29/2016 at 4:14 PM. Helped by Omar Herrera.

Once again Omar Herrera delivered exceptional service! From the moment we called him looking for the vehicle we wanted up until we decided to purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service.

By Socorro Herrera on 9/28/2016 at 9:08 PM. Helped by Omar Herrera.

Casa Ford with Omar Herrera helped me on getting a new car (Escape 2017) with the color that i was looking for and on the side they helped me with my credit score plus my interest was real low. I am so glad with Casa Ford and Omar Herrera that i being with them since 2003.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GREAT!!!

By Juan on 9/7/2016 at 2:01 AM. Helped by Eladio Rodriguez.

I was in and out in less time that expected. Eladio was excellent in answering all questions about the vehicle that I was looking for without the added "fluff" that other dealers usually throw at customers. This provided a pleasant experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best exprience

By Ramon Serna on 8/29/2016 at 5:50 PM. Helped by Onesimo de la torre..

Finally a dealership that didn't make me feel uncomfortable about buying a vehicle. Mr. De la Torre is by far one of the best sales reps that I've had the opportunity to encounter. Whatever information I need or test drive he was able to answer every question I had. I would totally recommend casa ford and definitely go find Mr. Onesimo De la Torre.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

they tried to give me $10,000.00 less than trade in value

By guy looking for fair deal on 8/27/2016 at 4:13 PM. Helped by I don't know the guys name.

my NADA guides book value was $39,000.00 they offered me 29,000.00. I asked if they follow the NADA guides the guy got upset got un and left. went to shamaley and got $38,000.00 for my trade in. be aware they will scam you

I would not recommend this dealer.