Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.9  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful experience

By rockstar4994 on 7/26/2019 at 4:03 AM.

Showed up to Cascade Subaru by mistake, that was the best thing to happen. My husband and I met geoff. Geoff who was very helpful and willing to take time to talk with us about what kind of car we wanted; and help us find something in our price range. He was willing to help us out anyway he could, to help us get our first car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great salesman and dealership

By julian_martin on 7/15/2019 at 6:36 PM.

I really enjoyed my time at the cascade dealership and tony made the experience so much better. I would definitely go back and purchase another Subaru. Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My new Subaru... Maggie

By JAM/ELM on 6/26/2019 at 12:11 AM. Helped by Gavin.

We had a very positive experience with Cascade Auto. Thank you Tony for your patience and sense of humor as I debated which Model (and color) to purchase!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience purchasing 4 Subarus here!

By joaneshansley on 6/25/2019 at 4:13 PM.

We have purchased 4 Subarus from this dealership and have had a positive experience every time. From service reminders to trade-in offers, it is a great team to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

It's like they know you.

By tracilynn70 on 6/22/2019 at 6:00 PM. Helped by Ariana Mendoza and Justin Hanke.

You are welcomed as soon as you walk in the door. They made sure I got what I was looking for. They treat you like a friend not just a customer.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great experience!

By jh229 on 6/14/2019 at 9:23 AM. Helped by Ted, Ariana.

From my initial request online to a quick helpful chain of emails from Ariana; to Geoff’s friendliness, helpfulness, and flexibility in his schedule; to Ted’s realness; and finally to every employee I encountered’s kindness and great sense of humor- I highly recommend Cascade Subaru!!! I appreciate how everyone goes above and beyond and made sure I got my dream car with all the options I wanted!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

SEARCH OF A NEW SUBIE!

By cvm718 on 6/2/2019 at 12:33 AM.

Recently went to Cascade Subaru looking to trade in our 17 impreza for a 19 outback.We had the pleasure of having Mr. Taylor Solem as our sales rep.All I can say is Thank You very much Taylor for being there for us. He was very professional while being extremely down to earth and understanding to our wants and needs. Taylor made our decision to buy from Cascade Subaru almost a no brainer. Once again Thank You Taylor and Thank You Cascade for having such a good person as one of your salesman.

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Positive buying experience!

By Oach Alex on 5/24/2019 at 4:06 PM. Helped by Financial guy was great..

Cascade and Goeff were very easy to work with. Cared for our buying experience , VERY professional, we purchased extended warrantee and felt very good about it...GREAT PLACE, great staff, good purchase. We have put About 500 miles in car and drives like a dream!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Efficient Sales!

By Mlc456 on 5/24/2019 at 3:38 PM.

I loved working with Tony from Cascade Auto Center. He was very upfront and easy to work with. I’d definitely recommend meeting with him or anyone from Cascade Auto Center to anyone who is in the market for a new vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!!!

By Mario on 5/20/2019 at 1:11 AM.

Tony is a very straightforward and honest individual who put together the best plans for us to get the car we want! Very knowledgeable of the product and the extensive service Cascade dealer can provide to its customers. I will highly recommended Cascade Auto center and Tony Omlin if you want to get a brand new subaru or used one.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Helping me through my new car experience.

By MT on 5/18/2019 at 10:40 PM. Helped by Ted Kincaid.

Cascade Autocenter has always been the standard for customer service here in the valley. All of the employees understand how to help customers feel welcomed and part of the family. I was fortunate enough to talk with Tony O. about purchasing a car. Tony helped me, a first time brand new car buyer, find the right car for all my current and future needs. He went into detail about all of the safety and extra features of this specific model of Outback. His customer service was above and beyond the standard; especially with a first time buyer such as myself. His personal knowledge of the vehicles he sells and examples of financial options really helped me decide on how I wanted to purchase my car. Tony really wants to make sure his customers are taken care of; I highly recommend seeking a visit with him if you are thinking about purchasing a new vehicle. I want to also say that Ted K. in finance also went over in detail about all of the coverage options for my new purchase in a way that I could understand. Overall, this team made this purchase a quality experience. Can't wait to see where my new Subaru takes me!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great day! New Car!

By Marilyn M on 4/24/2019 at 3:23 PM. Helped by Chris S. in service was also very instrumental in this sale. And as always, Jamie in service is great!.

Very professional dealership. No high pressure slick willy car salesman. Tony was excellent and took his time with me, trying several cars and waiting for the right deal for me. Chris in service was a big part of this sale as well, dealing with my trade in and acting as a go between. Thanks!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Review

By Kbritt123 on 4/23/2019 at 8:29 PM.

If you are looking for friendly hard working car salesmen cascade is the place to go. They even worked with me past closing time to make sure I was able to come home with my new car that night.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Reeveseliz on 4/23/2019 at 8:11 PM.

Everyone was so nice and helpful. Definitely would buy another car from this dealership. When if came time to head home in my new car they filled up the tank and made sure I had everything I needed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By brownie614 on 4/23/2019 at 7:22 PM.

I had a great experience with Cascade Subaru. Everyone I came in contact with was professional and respectful. I especially appreciated working with Tony in sales!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Best experience with a dealership yet!

By frankinsteiner on 4/23/2019 at 7:22 PM. Helped by Chris in service and the rest of crew in service...dont know all names sorry..

They listened to what we wanted and did best to accommodate way beyond expectations. Thanks Tony for an awesome car purchase experience and would recommend you guys in a heartbeat!!! Again thanks Tony you are the bomb!!! Thanks to Chris in service too!! Thanks to all!

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible

By Subie on 2/27/2019 at 3:29 AM.

Purchased a vehicle from Cascade. It was a dangerous vehicle and ended up costing me $3000 the day after purchasing. Tires ended up having bald spots and places where they were sliced by a knife or something really sharp. One hour after driving off the lot my buddy and I were looking it over and the struts were leaking and almost out of oil. Also discovered the defroster doesn't work and the fan on the climate control doesn't work. The response I received from Cascade Auto Center was that it wasn't their problem and they weren't going to do anything about it. Horrible experience! I will not reccomend even though my family has been buying from Cascade since the early 1990's myself I have purchased from them 6 times. Buyer beware!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quality experience

By Subaru family on 2/24/2019 at 5:31 PM.

Tony Omlin was a pleasure to work with. Followed up on all our questions in a timely manner but didn't pressure us during the purchasing process. We have purchased 3 subarus in the last few years for our family and will continue to frequent Cascade for our car needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A Bad Car Day turned into An Amazing New Lease

By chase.grebb on 1/27/2019 at 9:54 PM. Helped by Mark Burwell.

My wife and I were headed home from spending Christmas with our family in East Wenatchee, got as far as the Kittitas exit on 1-90, and our old hand-me-down Cadillac decided it was time to go. She (Iris) has not only given us a great time with little trouble, but my mom owned it new since 2007 and it served her well too. (Not for nothin', but the Cadillac ALSO came from Cascade Auto Center). So, at a cross-roads between dumping more money into our 2007, getting pushed into something that we weren't completely stoked about at the Ellensburg dealership, or limping the car home to deal with the trusted team at Cascade, it was a no-brainer. Jordan & Steve Baldock set us up with Leon Comeau and took incredible care of us. No disrespect to the other Subaru salespeople because we didn't work with them, but if you want to buy a Subaru and KNOW you are getting the absolute best of what is offered, seek out Leon. He put our mind's at ease when most people weren't even working. He made it a painless process getting into and leaving in a brand new lease. I started my day completely mad that our hand-me-down wasn't going to last until summer like we had planned, but by the end of it I was glad that series of events transpired to lead us to that experience. Truly, the best car buying experiences I've ever had, a painless and memorable first car buying experience for my wife, and a great story to dine out on when we get compliments on our new car (and there are plenty for it's a good lookin' car.)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great Service

By New Subaru on 1/24/2019 at 8:05 PM.

Tony was helpful, knowledgeable, and courteous. He answered all of our questions and we really felt like he had our best interest in mind. We never felt pressured and were very happy with our choice.

I would recommend this dealer.