Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

My Salesman was very genuine

By Chris E on 9/18/2019 at 2:41 PM. Helped by DeYonte Farrell.

I went looking for a car at Casey BMW because my nephew had a fast,and good experience with his salesman DeYonte Farrell he was very helpful and understanding I would recommend him to friends and family. I didn't buy a car but enjoyed the helpful tips and test drive I had.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleasure Doing Business with Them

By AlR on 9/17/2019 at 8:29 PM.

Just picked up my 2d BMW from Casey. Purchased my first several ago and was very impressed with the forthrightness of our customer adviser. This time, we opted for a European delivery; with the able assistance of Lloyd Howell and Joe Hargraves, our car became a reality! Once again, both gentlemen were honest, worked through a myriad of detail and answered all of my questions, while providing me with a fair price for a terrific car. Both are to be commended and I wish more car sales personnel were of this ilk!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Help from Kellen

By Dale Young on 9/17/2019 at 5:56 PM.

My wife and I are BMW owners throughout the years and we will buy a car from Kellen. It is just a question of timing. Kellen was very helpful with my inquiry, exceptional customer service

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Casey BMW Great Quality Service by DeYonte Farrell

By Terrence J on 9/12/2019 at 9:16 PM. Helped by DeYonte Farrell.

Casey BMW facility was immaculate! I had the most pleasant and professional service provided by Mr. DeYonte Farrell! He was such a genius at his business. He was very patient with his skilled salesmanship. I thoroughly enjoyed his mannerism as well as friendly service he provided to me and my family. No doubt, in all my vehicle buying years, HE’S THE BEST EVER! Seek DeYonte out, you’ll be happy you did!! I also met Mr. Lloyd Howell, he was awesome too but I mostly dealt with Mr. DeYonte Farrell.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Sabine Bormann on 9/7/2019 at 12:55 PM.

good service for everythingI and nice staff friendly and helpful - no reason for criticism - clean repair work shop - nothing wrong with everything and I would love to come back To CASEY

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Passion and Commitment Drives Mr. Poto

By KT Vick on 9/6/2019 at 4:10 PM.

Kellen has been fantastic in assisting me with searching for my next BMW. Despite my finicky desires and determined expectations, Kellen remains committed to finding my car, even though it might not be available until next year. (I want a BMW Certified Pre-Owned 2019 or 2020 X4 M Competition in a specific color and trim with the Executive package.). It’s fairly easy to recognize that Mr. Poto has a passion for satisfying his customers. He is always attentive and amenable to my ever-changing desires. I’m looking forward to continuing my relationship with Casey BMW, thanks to Kellen’s support.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A joy to work with

By C.Dunn on 9/6/2019 at 2:51 PM.

Kellen is a true professional and helped in every aspect of my car buying experience. He is friendly and knowledgeable which made this a truly great experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Salesmanship

By Yolanda2 on 9/6/2019 at 2:40 PM.

Kellen was awesome. He was knowledgeable about all the cars he showed me including the features. He picked up quick on my style and helped me to recognize my wants and needs in the amenities of the vehicle. He is professional and honest. He is patient and understanding, he pays attention to detail, a true salesman indeed! He took my personal needs, wants, issues and indecisiveness into consideration and it was greatly appreciated. Thank you Kellen

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2016 BMW 750i "BMW Individual" Package

By ttyler83 on 9/4/2019 at 1:12 PM.

Trey Legget and Joseph Hargrave, were cognizant of the Flagship 7-series BMW, that I was interested in and contacted me as soon as the 2016 BMW xDrive-Individual Package arrived to the Casey BMW Dealership. I was able to lay eyes on the vehicle prior to going through the pre-inspection process. For Trey and Joe to keep me in the loop upon the car arriving to their dealership, I was afforded the 1st opportunity to see if this particular vehicle would be the perfect fit for my family and myself; sure enough, it was love at first sight! Trey and Joe were very informative by giving me all the ins & outs on how the vehicle operates and highlighting the safety features of the vehicle. Trey and Joe made sure that I was not only comfortable with the ride, but also satisfied with a competitive rate and offered a better APR than my actual credit union. Trey is the by far the best Sales Manager and his reputation precedes himself, the same goes for Joe as a Sales Dealer! Makenzie Green was also very knowledgeable and thorough in her presentation as a BMW Genius service member, instructing me on how to perform the smart table functions on the rear headrests/arm rests! I recommend that potential BMW buyers operate through Trey, Joe, and Makenzie! Thank you Casey BMW for being First Class!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recommend Kellen and Casey BMW

By Madmax on 9/4/2019 at 3:31 AM.

Great overall experience. Kellen was very helpful and patient and answered all of our questions and was quick to address any possible concerns. Took the extra time to make sure we were happy and had a good and efficient experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bought a used car

By Marhar40 on 8/27/2019 at 5:12 PM.

My experience by far one of the best experiences I have ever had. Kellen was so concerned about my needs and he made me feel comfortable. Very organized and knowledgeable. Made it a pleasure to be there and to purchase a car from him. So friendly and professional .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AMAZING CUSTOMER SERVICE

By Frankie24 on 8/23/2019 at 7:34 PM. Helped by DeYonte Farrell.

I love walking into an establishment and being greeted at the door! When I went to Casey BMW DeYonte Farrell did exactly that! He is very knowledgeable of the different functionalities of the BMW that I purchased and took his time answering every question I had. His work ethic is very impressive for this day in age! DeYonte definitely made this my best car buying experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Tfwalker26 on 8/17/2019 at 12:19 AM.

Kellen was excellent.. He was professional and polite..not pushy at all. Great experience overall. Smooth easy process..he listened. I would definitely recommend Kellen

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Joe & Amanda were Awesome!!!!!

By Shansweet on 8/13/2019 at 8:33 PM.

Joe was very professional and he got me exactly what I wanted. Joe took his time with me and made me feel comfortable about the car I was purchasing. Amanda answered all my 100 questions. She was very patient with me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jon & Lloyd were great to deal with.

By Jeff R. on 8/10/2019 at 5:18 PM.

Replaced a 2014 X3 previously purchased at Casey with a new 2019 X3. Great deal and everything went very smoothly. Jon and Lloyd were very professional and would most certainly purchase from again in the future. Love the new X3, the electronics have come a long way. Ryan helped out at the end, very helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Kellen was excellent!

By Tatsiana Morales on 8/10/2019 at 2:25 PM.

Thank you for wonderful service and listening to my needs! I love how efficient the process was! Thank you for making it easy! I love my new car!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Kellen was very friendly. He was like family.

By Joekool#2 on 8/10/2019 at 3:40 AM. Helped by N/A.

Both Kellen & Trey went above and beyond. They were both friendly and very pleasant. My wife & I appreciate them both very much. I would not hesitate to tell anyone I know to come to this dealership and to seek out Kellen and or Trey. They are tops in my book and I will forever be so grateful for what they've done for my wife & me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dreams do come true!

By Sassy3 on 8/10/2019 at 12:04 AM.

I came in completely blind looking for a car and Kellen helped me from beginning to end with the entire process. I am most appreciative of him listening to what i wanted and for striving to fulfill everything and beyond i requested. Casey BMW is highly recommended.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Diesel Discovery

By Diesel on 8/7/2019 at 9:37 PM. Helped by Deyonte Farrell (5 star).

After being sent to the wrong dealership, the up and down of a having the right vehicle in stock, I discovered the 5-series Diesel. The vehicle was loaded and made right to fit my size. It handled and affirmed my preference for a BMW. It was a good deal, I asked for a great deal but was denied by one of the salesman. Overall, I gave this dealership a four due to the lack of truly understanding the customer and not performing to the customer. They even forgot to provide a free tank of Gas. My sales agent corrected the manner quickly after my return and if it were not for my sales agent, I would not have bought my car from this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Experience--Purchased a BMW 2019 X1 28I A

By SSWABMW on 8/6/2019 at 8:45 PM.

On Friday, 8/2/19 I acquired my 4th BMW from Casey. The Sales Consultant and the service he provided was nothing short of excellent. Joe Hargraves has been my salesperson since the purchase of my first BMW. He has always been professional and very helpful. Trey Leggett was the sales manager for my purchase this time and he was also very professional ,respectful and on "top of his game." Joe and Trey both took their time with me to ensure that I understood what I was doing. Casey BMW will always be my dealership and I will continue to recommend them to others. Thanks Casey!!

I would recommend this dealer.