Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.6  
Quality of Work
4.9  
Service
4.7  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing and never Forgetful experience

By Harisha Dary on 2/19/2019 at 9:07 PM.

He helped pick out my newest upgrade and im so excited when i return ill be sure to look for Charles archer...Thanks you Charles A.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Kia/Charles

By Katewright1 on 2/19/2019 at 12:21 AM.

Charles and Kia as a whole made this and easy and effortless experience. I came to the dealership not planning on purchasing a vehicle that day. The excellent customer service I receieved made me feel confident in my decision to end up leaving with a car that perfectly met my needs.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent service

By Rdelrio on 2/7/2019 at 6:38 PM.

They were very patient and professional. They helped me to the best of their ability. This is my second time at the dealership and it’s still an amazing encounter.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome customer service 👍

By Athenaavery28 on 2/7/2019 at 5:29 PM.

He helped me a great deal to get in a car I really love he was very understanding and patient thanks again for your help.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing! Helpful! Quick! Friendly

By Chanelrizz on 1/30/2019 at 11:03 PM.

The staff was amazing, so professional and honest. They helped me purchasing my first car and let me know the best options for me. I was hesitant at first because at other dealerships I had gotten the run around due to the fact I was a first time buyer. I would absolutely recommend coming to Casey Kia if you’re looking for a new car and are unsure of the option you have. They will break down everything from monthly payments to interest rates and will work with you!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great salesman!!!

By Kshouldis87 on 1/30/2019 at 2:01 AM.

Mr.Archer went above and beyond to help me find my car....took great care of me and got me riding the same day!...Highly recommend!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying today wasn’t on our mind

By Madak on 1/27/2019 at 3:08 AM.

We have been looking at Kia’s because of their great reputation. Today we were just looking and had a few dealerships to go to. We chose Casey Kia because we were close to it. I fell in love with the Sorento sxl that was in the show room. It was a 2016 low miles and in great condition. We said it was a little out of our price range and before I knew it we left and bought this car not because all of sudden it became in our price range but because they worked with us and made it offer we could not refuse. They are friendly and helpful. If your ever there ask for Fernando , he was one heck of a salesman. Thank you Fernando, Steve and the Kia team.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Fast and Painless

By TheFishers on 1/26/2019 at 11:09 PM.

Shaliyah Barrow was effective, quick and informative. Other team members make contact and personalize visit. We are happy with our purchase and the professionalism provided by the crew.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy Deal....

By Daisy Girl & Me on 1/24/2019 at 8:46 PM. Helped by Lauren, Shane.

Charles made the experience pretty easy... I knew what I was looking for & knew my price points. So that made the deal very simple ... Charles worked within my limits with no pressure.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Charles Archer

By RTUNIA on 1/16/2019 at 4:00 PM. Helped by Christine.

Charles in charge!!! Awesome person, knows his stuff. Very knowledgeable of any vehicles you may be interested in. Been a customer since 2012. Luv the dealership from top to bottom...

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Proud mom of first time buyer

By Proumomof first time buyers on 1/23/2019 at 3:09 AM. Helped by Rico.

As a mom of a first time buyer, Charles Archer made her first experience a fantastic one. Mr Archer was pleasant, patient, courteous and very knowledgeable with very efficient details of the vehicle. And the process of purchasing a new car. This made us feel very confident with her choice. This made her experience an awesome one. I would recommend others to shop Casey Kia and use Charles Archer as salesmen I will be a repeat buyers

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

One of the best dealerships I've ever worked with

By colonialgirl6 on 1/10/2019 at 10:26 PM.

One of the most kind and considerate salespeople I've every worked with. I'd go back there again to buy a car. I went through cargurus to buy my car. They directed me to Casey Kia. Shaliyah took me on 3 test drives. I told her I wasn't going to buy a car yet. Whoever gave me the best deal I would buy a car. I went to one other dealership in Newport News and didn't like the cars. I also drove to Richmond to visit 2 car dealerships. Nothing met my fancy. I was going to drive down to North Carolina where my son bought his 2 cars. The manager was extremely nice and treated me like I was family as my son promised. I decided not to go to North Carolina because if I didn't find a car I would have driven to North Carolina for no reason and wasted gas money. The more I thought about it, I decided to go back to Casey Kia and looked at my first choice, a beautiful blue 2016 Hyundai Elantra. It had everything I wanted in a car. Push button starter, back up mirror and hands free talking on the phone. Charles Archer was fabulous and explained all the features on the car after I bought it and also wanted to put my tags on but I left the car at home. Steve was very helpful too. He was not pushy but was friendly and patient. Thank you to Shaliyah, Charles and Steve!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Charles Archer

By Ninoshka Serrano on 1/8/2019 at 8:16 PM.

Greta customer service, súper profesional and really helpful!! A real pleasure working with him. Would recommend him to any person looking for a new or use car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Just what we wanted!

By Kim on 1/5/2019 at 10:39 PM. Helped by Lauren.

I stopped in to Casey Kia only to browse around and look at the Sorento, used models. Charles Archer was very gracious to show me around and listen to my desires of a possible Vehicle purchase. He listened very well and didn’t try to put me in a new vehicle but found the perfect car for our family. Needless to say we found exactly what we wanted in a beautiful Kia certified Pre-owned car. The whole staff was incredible and very accommodating… Steve, Lauren, Charles, Todd, Roberto. Awesome people and a great place to purchase a vehicle. I strongly recommend!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By Javy1702001 on 1/4/2019 at 3:12 PM.

Great professionalism and great customer service. Would Recommend him to everyone that it’s looking for a great deal on a new or used car

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Charles Archer

By DevinF91 on 1/3/2019 at 5:25 PM.

I went to Casey Kia with my 2011 Kia Sorento hoping to trade it in. Pulling into the parking lot I was met by Charles Archer. He was welcoming and wanted to help me get into a car on my terms which of course was no money down and low payments! He not only got me the deal I needed but got me into a car I didn't realize I wanted. After speaking with me for a short time he suggested a 2015 Kia Soul and he couldn't have been more accurate. It's the perfect car for me and after the test drive I was convinced that it fit my personality and style. Over a month later and I could not be happier. If you need a new car or want to trade your old one in go to Casey Kia on Jefferson in Newport News. Ask for Charles Archer, he'll help you out. :)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Great salesman I met

By Happy customer1 on 12/31/2018 at 1:08 AM.

I had the best customer service I’ve had in years when me and my friend went in to get her a new car. The gentle man. Who ended up selling her a car was very professional and friendly made us both feel like we were the his actual family and was doing everything to find the right fit for her. I am recommending everyone to go see Charles Archer when they want a new car. Great experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great Customer Service

By ymevans on 12/31/2018 at 3:17 PM.

Brandon Thompson, was awesome to work with, he provided great customer service, very knowledgeable, honest and great overall to work with, thank you for everything!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By GeorgiaC on 12/16/2018 at 8:38 PM.

Very courteous and knowledgeable of the vehicle. I would recommend him to anyone. He handled all needs of trading and paperwork very efficiently with no help.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good Salesman

By Emonie97$ on 12/29/2018 at 3:31 PM.

Charles Archer put me in a vehicle that was a good fit for me. It was a good price at a good quality with a good warranty.

I would recommend this dealer.