Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.8  
Price
4.6  
Quality of Work
4.8  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They always go out of their way for their customers.

By Todd Bradley on 12/5/2018 at 9:28 PM.

I bought my truck at Casey for a great price. The service department is amazing. The salesman John Householder is always good about making sure things are getting taken care of. He remembered when my son turns 16 and is keeping his eye open for safe and affordable cars when it's time to purchase. This dealership really turned my opinion of the car buying process around. They are really great people.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful Experience

By Ollie14 on 11/18/2018 at 12:22 AM.

Rob Franklin was great! Very personable. We came in about an hour before closing. He was very patient, kind, and accommodating when it came to what we wanted.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Badara Sow

By ad1282 on 11/6/2018 at 5:42 PM.

Badara made me buying my first car experience wonderful . He was very focused and attentive to my wants and needs . He also made sure the process was smooth and any question i had they were answered . He is very professional, knowledgeable, patient and made me feel comfortable . Babara has to be one of the best sales men and i'll be back . Thanks for all your hard work !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

John Householder

By Missy on 11/4/2018 at 1:19 PM. Helped by Lenny..

John Householder was phenomenal. He was very professional and knowledgeable, and when I was unsure if I wanted to purchase a brand new car he was there to guide me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service went far above and beyond!

By CindyJ on 10/19/2018 at 4:18 PM.

John was excellent he made buying my Rav 4 as close to painless as you could get! He worked around my busy schedule and got me the best deal possible. I could not be more pleased and would definitely purchase another vehicle from him! You can’t go wrong working with John! Highly recommended!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First time buyer..

By Gina on 10/24/2018 at 5:52 PM.

My rating is based on the excellent service I was provided. Jonathan was extremely helpful in helping me choose the car I thought was right for me. He was not "pushy" and helped me with exactly what I needed. He was friendly, courteous, and made me feel very comfortable in my first car buying experience. Everyone made my nervousness fade away. You have a good team to help your customers. I appreciate all of the assistance I was given. I love my Prius! Thanks!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Our 2019 Camry

By Cwboyfn1 on 10/21/2018 at 6:25 AM.

The Wife's 2007 Toyota Highlander Sport turned over 1006,000 miles and was still going strong. Since we've had it we have put tires as necessary on it, replace the battery, timing belt, water pump and alternator. We have driven all over the United States. We have defiantly enjoyed this car. My Wife has always been a Toyota fan since we first owned a Tercel in the 80's. After many miles, I had restored, painted and gave to my Son for College in Fl. The secret to Toyota's longevity is preventative maintenance. We kept up on all the recommended maintenance by the Dealers. I decided after 30 years of her driving demos it was time for her to enjoy luxury, so I surprised her with a new one. I went to Casey Toyoto, in Williamsburg, one for a Toyota, two the Warranty and their excellent service package. I was greeted but Mr. Badrara Sow on the lot. What a pleasant, polite, friendly and helpful man he was. He did not try to pressure me, but work diligently with me to find the perfect car for her. Even though the color was right, the style was not. We returned and she and Mr Sow found the one she loves. Everyone we dealt with from Mr. Sow, the Salesman, Mr. David Lowery, who explained all the ends and outs of all the technical operational parts inside, Mr. Mark Turner, the financial presentative, were beyond reproach. We felt that we were the most important person to them. The General Sales Manager, Mark Shebelski, even came out and introduced himself to us. The entire staff from the outside lot ,front door receptionist (sorry, I didn't get name), and all business personnel we were in contact were professionals. I would highly recommend all these people mentioned to anyone visiting this Dealership. I might add their lounge, lobby and especially the rest room were emaculate. Last, but not least, their prices are competitive. We drove away happy in our new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best experience at a dealership you could ask for!

By pmcandrews on 10/1/2018 at 12:30 AM.

Badara was the first employee I ran into at the dealership. I was just looking at the 2018 Tundra Crewmax Off-road when he came out with the keys and said let’s go. Test drive was amazing and we sat down and talked some numbers. They came to the sale price I wanted and started working on the numbers. There was a minor hiccup with an employee but will not say who because the GM Ron handled it immediately. While Badara was on vacation, Mark helped me further. Lanny from finance came out and talked to me as well, very personable. MR Hensel got us in and out with the paperwork quickly and was super professional! Needless to say I was impressed with my overall experience at Casey Toyota and they did whatever it took to get my business! Never was I pressured or any sleazy sales moves done. Now my mother will be coming in for basically the same truck because of my experience I told her about.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Dealership

By Lazlo Toth on 9/27/2018 at 5:01 PM.

I couldn't have asked for a better experience. They had the vehicle I wanted. The pricing was fair and the whole team made it a great experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Consistently excellent customer service

By GFG on 9/17/2018 at 9:33 PM.

Have had my car serviced here every 5,000 miles since I bought it here in 2009. I recently hit the 210,000 mark and as always, received excellent customer service when I came in for the oil change. Shawn was prompt, polite, answered all of my questions, and I left - as always - feeling treated very well. Nothing matters more to me than knowing that I am treated fairly, and that always happens at Casey Toyota. A special thanks to Shawn for continuing to make that happen. I'll keep coming back!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Rob Franklin is Awesome!

By RickM911 on 9/19/2018 at 11:23 PM.

Rob Franklin just sold my daughter her first car and his customer service was top notch. I had no doubt it would be because he sold me a Jeep 8 yrs ago and the service was just as great. Thanks Rob!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very enjoyable car buying experience!

By Momofjcj on 9/14/2018 at 1:54 PM.

We were greeted by Mark upon our arrival and he showed us exactly what we were looking for. During the test drive he was able to give information about the vehicle and if he didn’t know the answer to our questions he said he would find out. We never expected to buy a car that day, but their pricing and the offer in my trade was too good to pass up. I love my 2018 Prius!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Excellent buying experience

By Vince Wilson on 9/5/2018 at 4:39 PM.

John Ogden happened to be the sales rep on duty when I visited Casey Toyota. I'd never met him before, or been to this dealership. Took a brief test drive in a Highlander. He answered all questions with well thought out answers. David Gabris, the sales manager, walked over and entered the conversation casually, yet professionally, and offered a good price on the vehicle I'd just driven. I left the dealership, and John followed up with me a day or two later in a low-key manner. Two weeks later I looked at a Hyundai Santa Fe, BMW X3, and Kia Sorento, always the high end trims. I returned to Casey Toyota and said I was ready to buy. Mr. Gabris located the high end model in the color and interior I wanted (at a dealership 80 miles away), and again quoted a very good and fair price. The vehicle arrived the next day, and the sale went smoothly. Particularly nice was the technology and operating systems detailed overview by David Lowey, the technology expert. I am very satisfied so far.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Honest Dealership

By Bo McConnell on 8/4/2018 at 1:25 PM.

I purchase a lot of vehicles and other equipment. It’s getting very hard to find honest companies to deal with. I live an hour plus from Casey. I’d make the drive a thousand times before giving my purchase to some of the arrogant, non responsive dealerships out there. Casey is by far one of the best dealerships I’ve ever dealt with. David made my experience a non pressure great interaction. To sum things up, Casey listens to you and provides what you want, instead of trying to ram things that would benefit them down your throat!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Enjoyable, hassle-free, productive

By JMUduke88 on 7/5/2018 at 2:41 AM.

We visited Casey in Williamsburg for a specific vehicle in mind that we saw listed on line. When we arrived we were greeted by the nicest young sales consultant named John Householder. He was very personable, kind and knowledgeable and made the process of buying our Honda Pilot a great experience. The car was everything we were looking for so we were very happy with our purchase, but to have such a great experience with an excellent sales consultant was a bonus. We were impressed with the entire staff of the dealership including our finance manager named John - can't remember his last name. We would definitely consider doing business at the dealership again and ask for John Householder to be our consultant. We would also recommend the dealership and John to anyone we know. Thank you for the great service. Sara and Tom Wells.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

One amazing dealership

By William W Owen on 6/6/2018 at 6:04 PM. Helped by Gene.

All 7 of us drive Toyota’s, and in my 43 years in the area, Casey constantly impresses me. They have given us great vehicles at good prices with fabulous service. Gene has been the face of Toyota for a lot of years connected to service, and his recommendations and follow up are always appreciated. Thanks for the efficient and timely and excellent vehicle care.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great service and help.

By ceg on 5/25/2018 at 10:22 PM.

Had difficulty starting vehicle, when it was jumped drove it to Casey's service. Ms. Harrell helped asses the possible problems. She worked my vehicle in and followed the work, and kept me informed. Problem was addressed and vehicle was fixed by the end of the day. Thanks to Ms. Harrell.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst experience ever had in buying car with casey toyota

By xx on 5/6/2018 at 10:45 PM.

I don't recommend this dealer at all. If you want to kill your credit score then go to this dealer. What they say is different reality is different.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A good efficient service in less time than I expected.

By mrmac on 3/29/2018 at 3:22 PM.

Lexis is always pleasant and a happy person. She is great to deal with and gets the job done as advertised. This was a 40000 mile service.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

DO NOT TAKE YOUR TRUCK HERE FOR RECALL OR PAINT JOBS!!

By A.r.smith on 3/24/2018 at 9:19 PM. Helped by Micheal Bowen.

We took our Toyota Tacoma Truck here to replace the frame as a result of the recall. The dealership performed the work along with other work including state inspection. We were gave a loaner for the duration of the repair work. We a returned the loaner and picked up the our truck. They did not charge us for the state inspection, how nice we thought (little did we know what the dealership was trying to hide). Upon inspection of our truck we realize that the dealership removed the bumper and (what it looked it) was dragged across the cement floor. The dealership DID NOT mention the damage nor was the dealership surprised when it was brought to their attention. The manager heard us return the truck did not even come over to apologize. As a result of the un-honest return, we further inspected the truck and found NUMEROUS other damages which included scratches to the bull bar and all over the truck. We had to call corporate because the dealership did not want to take responsibility nor did they want to correct their mistake. After numerous calls to corporate the dealership decided to fix the damages. The dealership painted the bumper and tailgate DID NOT FIX the dents created. For the scratches over the truck they touched it up; the touch up is worst then the scratches that were there before (see pictures attached). Micheal Bowen, the CRM, said our truck was better off then it was before it came in. He was correct in the fact the the frame is in better shape but the paint is HORRIBLE. When we asked about the crappy scratch repair by saying: “This is the quality of work that the dealership is going to put their name on?” Micheal replied “This is all we can do.” He was rude and did not care about the needs of the customer nor did he have any desire to fix what the dealership messed up. I highly suggest to take your vehicle somewhere else for all recalls and do not take your vehicle here for touch ups or paint jobs. If you do by chance (if you no other options) take your vehicle to the Casey Dealership, document your vehicle’s condition by having a walkthrough with a dealership personal and take pictures!! The dealership has no regard for customers nor for other people’s belongings. Note: I was unable to post pictures along with this review. I posted review on other review sites; please reference the other reviews.

I would not recommend this dealer.