Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.8  
Price
4.6  
Quality of Work
4.8  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thanks Lisa and Miles!

By Cbailey on 5/8/2019 at 10:59 PM.

These guys made it happen. So grateful for the whole Casey team. I really thought I was going have to become a professional bus rider. Truly amazing.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The sales people and Miles Casey are wonderful!

By SchergerShack on 5/6/2019 at 7:09 PM.

Just bought my second car from Casey. They have treated me like a queen for the last 4 years. I changed car makes just so I could stay with them for the coming years. Service department if helpful and always takes good care of me. Couldn't be happier.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service and great people!!

By Cindy on 5/5/2019 at 2:17 PM.

We love Casey Toyota! This is the 8th car we've bought from them. Miles is the best!!!! Very knowledgeable, helpful, and friendly!!! Thanks for another great experience!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Really enjoyed working with John Householder

By Melissa Cooper on 5/4/2019 at 8:17 PM.

John explained everything clearly and got me the best deal. I would definitely come back to John for a new car. Thank you so much.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Loyal Customer

By NSFLoyal on 4/14/2019 at 3:03 AM. Helped by Gene Riddle.

Purchased my 2015 Prius V at Casey Williamsburg and have had all my service done here as well. Considering a replacement vehicle and have met with a salesman and the sales manager. It is the service department that is keeping me coming back. Service has been friendly and efficient. Any small hiccups are dealt with quickly and graciously. Have spent enough time in the waiting area (for regular service when I have chosen to wait) that I feel very at home. Have used the shuttle when I wanted to meander around Walmart for a change of scenery and that service has been prompt and gracious as well.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Mark Kennedy

By Rainwater on 3/7/2019 at 11:49 PM.

The salesman was extremely helpful without any pressure. Followed up on all requests that I made in a very timely manner. I would highly recommend this dealership to others.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good job

By Elio 50 on 3/2/2019 at 4:47 PM.

I just purchased a new 2019 Toyota Highlander and we had a great experience at Casey Toyota and we recommend it to everyone who wants a new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Highlander purchase

By Hondyman on 3/2/2019 at 12:48 PM.

Great experience. Friendly detail oriented. I would recommend Casey Toyota to others. Staff is knowledgeable, courteous, and eager to assist you with you sale great place to buy a vehicle

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always excellent service!

By pleasedaspunch on 2/4/2019 at 10:56 PM. Helped by Gene Riddle.

I am always satisfied with the service I receive at Casey Toyota in Williamsburg. Friendly, knowledgeable staff members. My husband works out of state and we trust Casey Toyota Williamsburg with our needs for our vehicle. I have never felt pressured or obligated to purchase "extra" while having my car serviced and my husband feels comfortable with me taking our car in for service, because they are trustworthy and have never taken advantage of me. My recent car service appointment was a new experience, found a vehicle for my husband and purchased the next day. We will be repeat customers for life! Gene Riddle, my service guy and John Ogden, our salesman, are the best of the best. And of course Miles Casey, couldn't have done it without him. You can't go wrong purchasing a vehicle from them or having your vehicle serviced by them. I can't say enough good things!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Auto Consultant

By wallst4u on 1/27/2019 at 1:38 AM.

Wanna buy a car? You need MORE than a salesman. You need a Vehicle CONSULTANT. Call Mark Kennedy. He’s awesome, even though he is a Philly Eagles fan.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Complete Car Service

By wallst4u on 1/27/2019 at 1:36 AM.

Remember that scene in the movie BACK TO THE FUTURE where the service station employees did everything? Working with Lexi is like that! Your car is taken care of and you feel like someone finally cares.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Top notch and Professional

By Andre on 1/19/2019 at 5:26 PM.

High level of customer service at my 60,0000 mi. service. Service Advisor Lexis Hall is knowledgeable and offers good suggestions and good communication. I've been a customer of Casey's for 12 years and it's service by Ms Hall that keeps me continuing my return. The mechanics and clean up crew sis a great job. Mark Kennedy did eat providing contact info for the Service Dept.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Jonathan Pulley

By Dunlap on 1/18/2019 at 1:15 AM.

Jonathan is an excellent salesman. He found the RAV4 I wanted. There was NO pressure. He respected my budget and is a man of his word.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service!

By Judy1234 on 1/3/2019 at 10:42 PM.

David Lowey fixed a difficult problem in very short order. Also had assistance from 3 Service people and 2 other salespeople. A great team overall!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great at making everyone happy!

By Chaserudy on 1/4/2019 at 12:19 AM.

We loved working with Mark Kennedy. He was a no pressure salesman with a great personality and very easy to communicate with. He answered all of our questions and made our deal successful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They always go out of their way for their customers.

By Todd Bradley on 12/5/2018 at 9:28 PM.

I bought my truck at Casey for a great price. The service department is amazing. The salesman John Householder is always good about making sure things are getting taken care of. He remembered when my son turns 16 and is keeping his eye open for safe and affordable cars when it's time to purchase. This dealership really turned my opinion of the car buying process around. They are really great people.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful Experience

By Ollie14 on 11/18/2018 at 12:22 AM.

Rob Franklin was great! Very personable. We came in about an hour before closing. He was very patient, kind, and accommodating when it came to what we wanted.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Badara Sow

By ad1282 on 11/6/2018 at 5:42 PM.

Badara made me buying my first car experience wonderful . He was very focused and attentive to my wants and needs . He also made sure the process was smooth and any question i had they were answered . He is very professional, knowledgeable, patient and made me feel comfortable . Babara has to be one of the best sales men and i'll be back . Thanks for all your hard work !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

John Householder

By Missy on 11/4/2018 at 1:19 PM. Helped by Lenny..

John Householder was phenomenal. He was very professional and knowledgeable, and when I was unsure if I wanted to purchase a brand new car he was there to guide me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service went far above and beyond!

By CindyJ on 10/19/2018 at 4:18 PM.

John was excellent he made buying my Rav 4 as close to painless as you could get! He worked around my busy schedule and got me the best deal possible. I could not be more pleased and would definitely purchase another vehicle from him! You can’t go wrong working with John! Highly recommended!

I would recommend this dealer.