Dealer 2-Year Rating

Overall Rating

3.7 / 5
Customer Service
3.7  
Friendliness
4  
Overall Experience
3.6  
Price
3.8  
Quality of Work
3.5  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Not at all happy

By DISGUSTED on 9/11/2017 at 9:02 PM. Helped by Randy, Greg, brad.

Bought a used car and its been to mechanics more than we have driven it. Never goin there again!!! Still in the shop! A LEMON! Casey can stay in the cow pasture, thats where the xxxxxxxx belongs!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Well reception abd best service

By Memo on 7/9/2017 at 8:54 PM. Helped by Justin Bieber.

Best place to buy a car is Caseys frontier Chevrolet Livingston. True and warm reception. Especial thanks an appreciation to justi Bieber who is really nice salesman . Truthfull cooerative he was through out the process. He wad patient and good listener when I bought my car (Ford Escape ) Model 2003. Thank you justin for the service and assitance

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
1   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

NOT A FAN

By NOT A CUSTOMER on 5/30/2017 at 8:24 PM. Helped by Steve, Brad, Steven (finance) and Randy (manager).

I drove a used VW beetle that had a shimmy in the front. I negotiated a very good price but dealer would not agree to fix shimmy - but would agree to put on new tires and balance them. He assured me that this would fix the shimmy, but would not put that or anything in writing. At the sales managers suggestion I put down a $500 deposit and agreed to come back the next Friday and close the deal if the shimmy was gone. I asked several times to get this in writing, but they insisted that their policy was nothing in writing leaves their facility until you have bought the vehicle. Thursday I got a call telling me that the tires did not fix the shimmy and they had "wholesaled" the car. They were doing me a favor. I called their wholesaler just to check and when he called back he said that they had sold the car.

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

A Waste of Time

By KL on 4/1/2017 at 9:24 PM. Helped by Ryan.

After looking online for a new suv for our growing family I decided the GMC Acadia would be a great fit due to the captain chairs in the middle row. Even though we knew we were upside down on the car we planned to trade in. I seen that caseys had a used acadia and decided to try out the shop click and drive on their website. Of course they have a push, pull, or drag sale going on right now. Which means they they will give you at least $3000 for a trade in. So with the shop click and drive they offered me $4500, which I thought was fair considering it had a brand new transmission from the dealer and still ran great. We had been pre approved for a good sized loan which mind you with the trade in and the acadia was still $7000 under that pre approval number. After contacting me to ensure I was coming to check out the acadia they didn't even have it out and ready to test drive. Actully, I never even seen it. Instead they tried to sell me a 2017 Trax which was smaller than what I had, so that defeated the purpose. Then they showed us a 2017 traverse base model. I wasn't in love but thought sure we can make it work. But after wasting time we was told we were just to upside down on the one we had and that they couldn't help us AND any other dealer would be the same. This was the 2nd time we had tried Casey's and I swear I'll never go back and I will advise anyone against ever stopping there! Go on to nissan of Cookeville they are absolutely amazing! That same day right after we left Caseys we purchased an absolutely stunning 2017 Pathfinder! Which made the 3rd vehicle we have purchased from them and they have been wonderful each time!

I would not recommend this dealer.

Overall Rating

2.0  

2   Customer Service
4   Friendliness
1   Overall Experience
1   Price
2   Quality of Work

To buy a car.

By cind_conatser on 3/18/2017 at 7:03 PM. Helped by Reed.

I went there to find me a vehicle, and they told me I had expensive taste with a beer budget and wanted me to buy a new sonic. I went to somerset the next day and bought a Volvo.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleasant

By Softball Mom on 3/9/2017 at 3:11 PM. Helped by Brad Watson.

Brad was great assisting with the purchase of my new Traverse. Very helpful with the questions I had and explaining financing options. It's been almost a year since I bought it and he is still there to answer any questions I have.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Disgusted

By Michelle Rich on 10/17/2016 at 9:05 PM. Helped by Sales and finance.

If you have bad credit or no credit...don't listen to their BS...you will be upside down on your vehicle...have high payments and you'll get into the car they want you to be in.....BEWARE

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Chevy Dealer Around!

By KRoss3000 on 9/28/2016 at 11:37 PM. Helped by Ryan Arnold.

Casey's Frontier Chevy is conveniently located and offers an outstanding selection of vehicles. The showroom was inviting and the staff was welcoming. Their salesman, Ryan Arnold provided great service and helped me find the perfect vehicle! Thanks

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Ryan Arnold is awesome

By Akp1978 on 9/28/2016 at 12:53 AM. Helped by Ryan Arnold.

If you are looking for a deal go and see Ryan Arnold at Caseys Frontier. He is real nice and down to earth kinda guy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience!

By Rmartin711 on 9/27/2016 at 10:33 PM. Helped by Ryan Arnold.

I recently visited a family member in TN and mentioned I needed a new car for my son for Graduation, as we were on the subject and she referred me to this Dealership. I paid a visit and was quite surprised. Having come from Florida I wasn't prepared to make a purchase at that point as I was flying back home. He continued with the deal with not one bit of pressure. It was then I asked if I could take some time and call my husband and went over the deal that my salesman presented to me and my husband agreed to the terms and purchase. We then had to figure out how we would get it to Florida and decided he would fly up and we would drive back. My salesman Ryan Arnold was above and beyond accommodating. Very knowledgeable of every question asked. So folks if you in the market or just in the area, I strongly recommend you stop in. Ask for Ryan Arnold and he will take great care of you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Ryan Arnold is Amazing!

By jenni hicks on 9/27/2016 at 8:59 PM. Helped by Ryan Arnold.

If you are looking for a good person and a great deal, then go see Ryan Arnold at Casey's Chevrolet in Livingston Tn. He is very honest and kind, and he cares about getting you in a dependable vehicle for your family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ryan Arnold

By Bertha on 9/27/2016 at 8:27 PM. Helped by Ryan Arnold.

Ryan Arnold was very helpful in my search for a used vehicle. He kept me informed of vehicles he thought I might be interested in. Thanks Ryan Arnold

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best salesman ever!!!

By Stephanie Burkett on 9/27/2016 at 8:07 PM. Helped by Ryan Arnold.

Ryan Arnold is a salesperson at this dealership. He makes you feel like family. Ask for him.you wont regret it..he is amazing person

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Awesome

By Amy Cowan on 9/27/2016 at 7:25 PM. Helped by Ryan Arnold.

The sales associate was very friendly and helpful! The dealership is conveniently located for many different areas. It is a good place to do business.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Beaty

By The burb beaty on 9/14/2016 at 7:02 PM. Helped by Cherisse Sells.

It was a great an very friendly experience with the very best and hardest working sales representative that I have ever met that can get you a great deal an get the job done right without all the hassle. would recommend Casey to everyone and ask for Cherisse Sells an have the greatest car buying experience you could ever ask for.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

They stayed there for us from close till 10:00 P.M.

By Renee on 8/5/2016 at 1:49 AM. Helped by Kelly.

Great place to go! We knew what we wanted but by the time my husband got off work it was late. We called and they stayed open for us even though they closed at 7 we got the Camaro we wanted and they stayed until 10:00 to give us the deal we we're looking for. I would recommend if your looking for a vehicle to go by there they will work with you and are friendly.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

DO NOT GO HERE

By Disappointed on 5/19/2016 at 4:56 PM. Helped by Brad.

DO NOT GO HERE! I did a pre-APPROVAL app online and they sent me a text saying I was approved for a vehicle up to $39000 with $0 down. I drove two hours to get there and they tell me I couldn't get approved.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service

By cathy123 on 1/30/2016 at 6:49 AM. Helped by Brian Greene.

I purchased a truck for son. The salesman was very helpful in helping us to get a good deal on the truck my son wanted.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customers matter!

By Csells85 on 12/28/2015 at 8:21 PM. Helped by Mike L..

It is so refreshing after visiting other dealerships to find a dealership that will actually listen to me and work to accomplish my goals! Casey's didn't assume what I wanted or try to pull one over on me! They sold me what I was looking for at an unbeatable price without all the haggling! They didn't waste my time!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

WORST EXPERIENCE EVER

By whitneymarcum on 11/20/2015 at 3:19 PM. Helped by Greg Dycus.

This is the worst dealership I have ever been to in my life. Totally screwed my husband and I over. PLEASE DO NOT GO THERE....

I would not recommend this dealer.