Dealer 2-Year Rating

Overall Rating

3.6 / 5
Customer Service
3.5  
Friendliness
4  
Overall Experience
3.4  
Price
3.2  
Quality of Work
3.2  
Service
3.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By RAJ on 10/18/2019 at 11:54 AM. Helped by Amber.

Amber is simply the very best! Easy to schedule appointment and great follow up notifying me vehicle was ready to go. Highly recommend this service department.

I would recommend this dealer.

Overall Rating

4.0  

5   Friendliness
3   Overall Experience
4   Price

Mathew Nelson best salesman

By Amy Obester on 9/27/2019 at 12:17 AM. Helped by Mathew Nelson.

My wife and I wanted a particular jeep and cass did not have one. Mathew found exactly what we wanted in Florida and had it shipped up here and we bought it. Thats the kind of service that keeps us coming back. He is so personable and approachable. Go see Mathew if you want a new or used vehicle.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Overcharging

By Dair1977 on 11/7/2018 at 7:09 PM. Helped by Scott McQuaig.

I was overcharged for labor cost. I was charged $200+ for labor on maybe 15 minutes of work. They also charged my warranty company labor cost on top of that. They are scammers who take advantage of customers who don't know a lot about cost of fixing issues with your car.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Wonderful Experience

By Vickie Halligan on 6/21/2018 at 8:52 PM. Helped by Scott and Cass Burch.

Went in to meet with Scott the service manager and talk about some work that needed done on my car and my concerns. We talked and came to a agreement which he is good at doing. I left and within minutes he called me and told me that Cass Burch was there and wanted to talk to me as well. I went back Scott, Cass and I sat down and talked about my problems and both gentleman gave me there words that my car would be picked up today and fixed like it should be. Both men was very nice and perfesional to me, made me feel like I mattered and that my happiness ment everything to them. Thank you Scott and Cass.

I would recommend this dealer.

Overall Rating

3.8  

4   Customer Service
4   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

RECONSIDERATION OF MY REVIEW .

By Bill on 6/20/2018 at 11:45 AM. Helped by No Name.

Since I posted my initial review about the service I recently received by one of employees regarding my wife's Jeep Compass I received a personal phone call from the dealership's owner, Mr. Cass Burch. Since he asked me to call him Cass I'll honor his request by referring to him going forward as Cass. Cass took considerable time to explain many things to me I was not aware of which enlightened me. Without going into details his words brought back memories of my past dealings with the general public, which I did in my business for over 41 years before retiring and I realized although one can try it is not always easy to make everyone happy. In fact, it is sometimes impossible. After all, people are people and no one person is perfect and all people have "bad" moments. Therefore, I'm deleting the wording of the previously written review and will simply reserve the right to reconsider later. I upgraded my overall rating based not on the one recent visit but all overall visits made to Cass Burch over the years, which I feel is a fair & just way. If Cass follows through, which I believe he will, with his words I may upgrade to 5 stars. B. Hayes

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Fraudulent work

By Kat on 5/17/2018 at 7:48 PM. Helped by Service employee.

My son took his truck twice to have the air conditioner fixed. Each time he picked it up it was still blowing hot air at $1000.00 total bill!!! Still not working and he has a tough time getting someone to even call him back! They evidently don’t check their work to make sure the problem is fixed. I think a Better Business Bureau report may be necessary now.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Chrysler van repair while traveling through Georgia

By Katie on 5/5/2018 at 2:11 PM. Helped by Amber Morris (I do not know the names of others that were very helpful, but I am sure Amber would remember.).

Our Chrysler Town and Country van broke down about 17 miles south of Valdosta when we were traveling. When a spot opened up they had it repaired in 4 hours and we were back on the road. All of the staff we encountered were great, friendly and very accommodating to make our wait as pleasant as possible. Thank all of you again for a great service visit to your dealership. I also recommend the bumper to bumper extended warranty that we also purchased with the van.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

I took my Jeep renegade in for warranty issues.

By Kurt Metzger on 7/3/2017 at 9:56 PM. Helped by Service department.

My Jeep renegade has lots of problems so I took it in for them to get fixed. All they did was mark and say they couldn't duplicate them. They didn't even test drive it the miles in matched the miles out. They tightened the luggage rails and dented the roof also but once again they are saying it wasn't them. The Jeep is 2 months old and has 3000 miles on it. Do not go here for repairs they don't know what to do or they don't do anything at all.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Chad at Cass Burch was awesome!

By wpstarling on 5/9/2017 at 5:12 PM. Helped by Chad.

I bought a Ford Expedition from Cass Burch last week. I called them early morning and asked about a particular vehicle and the Sales Rep I spoke with (Chad) said he had to find out which lot the vehicle was on and that he'd call me back. He called me back about 15 minutes later and I told him what my price point was and he was able to not only get my price point but since I was in a meeting he was able to just text me the deal. Once we got to the dealership he had the vehicle waiting and once we decided everything was good to go he got us out in less than an hour. We were offered beverages, ice cream and they had a room for children that allowed my 4 year old to play while we signed for the vehicle. First deal I've done in a child's play room!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My First Purchase was Perfect!!!!

By Ashley M. on 3/21/2017 at 8:07 PM. Helped by Chad Wyatt.

Yesterday I went home in a 2016 Dodge Challenger! This was my very first purchase on my own and Chad Wyatt went above and beyond to get me the best deal. I got the car I wanted, I got an awesome trade in value, and I got the payments that I wanted. My credit is not the best but Cass Burch got me approved and I am forever thankful for them! The process was painless and I wasn't there but for only an hour and half! I will definitely refer anyone I know to them. If you go there, ask for Chad!!!! He's amazing!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bought a used 2008 Dodge Charger RT

By Lloyd on 9/11/2016 at 7:45 AM. Helped by Chad.

I had been looking for a Dodge Charger RT, in my budget, for about a month to replace my 1986 Honda Accord. I went to a few dealerships and this one stuck out to me that had a Charger RT with decent miles, great condition, the generation I liked a lot for it's retro dash and sportier look/spoiler, and this particular one had a unique finish inside. The dealership replied quickly to the email and I drove to Valdosta the next day to test drive the car. I was able to drive home in that car paying out the door, $15,000 total price for everything. USAA for military fully financed the car, the dealer was kind, and I don't have to worry about keeping my Honda on base.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Perfect example of what buying a car should be!

By Driveitlikeyoustoleit on 7/7/2016 at 6:10 PM. Helped by Candy Balmer Matthew Nelson.

I just purchased my 4th car from Cass Burch a few days ago. I can't begin to describe how it feels to walk in and feel welcomed at a car dealership. My first purchase was through Candy when she was a salesperson. (She has been promoted to a Sales Manager) My last three cars I was able to deal with Matthew Nelson. Matthew is nothing but amazing. He knows exactly what I'm looking for and gets me in and out in no time with my new car. He even calls on your birthday to sing you Happy Birthday. I am from Valdosta but moved down to south Florida a few years ago. I refuse to purchase from anywhere but Cass Burch! Take my word for it, it's totally worth the drive for good customer service!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

HORRIBLE SERVICE

By Dodgeforever on 5/21/2016 at 6:23 AM. Helped by Kayla.

Having lived in the local area of Lowndes County since 1998, I've had quite numerous experiences with this dealer, known as Cass Burch. On four different occasions I've needed service to a vehicle. A 2006 Dodge Charger RT for three visits and a 2014 Dodge Challenger RT Anniversary Edition. I still own both cars and stopped using their services in 2014. They tried to convince me to buy new lug nuts on the charger due to wear at a cost of $200. Left dealer and went to another dealer. Lugs are fine and have kept on for 70,000 more miles. Found out that they had rounded the edges due to too much torque. They had been rotating my tires for 2 years. Next, LED light for seat heater went out. Paid in advance for a new unit from Orlando, brought in to fix and all ok. NOT. That evening, I haven't any lights displaying on AC controls nor transmission console. Took it back next day and figured it came unplugged due to console being moved etc. Nope, another unit repair. Pick car up and arrive home and notice that the entire console on passenger side is dislodged/loose and a tool is on the floor still. I called back pissed and was back at the dealer for completion. Final Charger visit was in 2012 for a scheduled oil change. 3 hours I sat, really. That auto will never see their bay again. 2014 Challenger turn. First week I have car I notice it was missing a plastic pin that holds the inside door panel in place. I call Dodge headquarters and they direct me to any Dodge dealer due to only having 300 miles on it and a week old... Go to Cass Burch, show the service attendant who then directs me to parts window. That person proceeds to say that the pins come in multiple units per pack and that he can't split them up there's a charge. I then look at him, tell him to bill Dodge as it's their error. I retrieve my vin #, give it to him. He then seems upset that I in fact paid nothing for the pin. No one offers to install the part so I left and will never return. I've taken my Charger, now with 140,000 miles on it to various dealers for oil and tire needs with no issues or repair needs. I've never purchased a vehicle there due to inflated prices. They try the fabric protection scam which is ancient. They try to charge for it on leather interior as well. When I brought it to the salesman's attention that the leather is treated per the manufacturer prior to assembly, his response was that they always add that charge lol. Pinstripe charge was added but none on auto. That's a new one. They add an area adjustment on top of the MSRP and then knock of that bloated charge to give the impression of a good deal. Don't be an idiot. NEVER pay over MSRP. Get financing approval prior to shopping through a lender. Pick your car, demand 5 or 10% off of MSRP and you're done. Simple. I've bought at least 10 autos that way and probably a 40 minute transaction total. STAY FAR AWAY from Cass Burch. You'll be sorry, I guarantee it.....😩

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

New 2016 Jeep

By oscarmike13 on 5/17/2016 at 4:58 PM. Helped by Candy Balmer and Tony Griffin.

Great dealership, with great employees...simply told Candy (sales manager) what I was looking for, Tony (sales) guided me to some options! Easy, friendly, and now living my ride;)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy buying

By Etaylor on 4/8/2016 at 8:49 PM. Helped by Tony.

I came into Cass Burch to trade in my Dodge Avenger for a Chrysler 200. This is my second car I have bought from Tony. He was even able to get my monthly payments lower. My son and I love our new 200. We will be coming back to see Tony for all of our car buying needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great buying experience

By Suskirk on 3/15/2016 at 2:26 PM. Helped by Tony Griffin.

I brought my grandson in and traded traded our 03' Wrangler in for a 16' 200, he loves the car and it is great on gas. Will always come back to Cass Burch and buy from Tony!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

As Awesome As We Have Heard

By JimpamNelms on 2/13/2016 at 5:13 PM. Helped by Matthew Nelson.

We were referred to Cass Burch by our good friends and told to ask for Matthew. From the first conversation to the delivery of our new vehicle he was fantastic!! Helpful and patient beyond compare!! Thank you for a truly Great Experience!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

went several places. Cass was the one

By cookie on 2/13/2016 at 6:01 PM. Helped by David and Adam.

We went to three other dealerships before we came to.Cass.The other dealerships did not want to listen to anything we had to say. David and Adam put us in the car we.asked for. Thanks y'all!!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Perfect experience

By gmorris on 2/12/2016 at 9:43 PM. Helped by Tony Griffin.

I was in the market for a new jeep so, I came to Cass Burch. Tony was my salesman and they were able to locate the jeep I was looking for and picked it up and brought it back to the dealership. They also took care of all the changes I requested to be made to the jeep right at the dealership. This was truly the perfect car buying experience. Tony is a superb salesman and I will be back for my next purchasing experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My first car purchase

By ccollins on 2/5/2016 at 7:19 PM. Helped by David Green.

I have heard Cass's commercials about driving like i stole it. I came from Florida and the price on the car was cheap!! The customer service was excellent. I didnt have to bend over backwards to purchase a vehicle.

I would recommend this dealer.