Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
3.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy going

By broney7 on 8/17/2019 at 8:49 PM.

Received no pressure from anyone. Everything was very straight forward. Overall a good experience. This was our third car purchase from them. Thank you Cassens.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Impossible made Possible

By rach.gracey16 on 8/15/2019 at 1:03 PM.

When I started my search for a new car, Cassens was the number one on my list from get go. I wasn't sure if they would be able to help me but I had to try. Looking at two vehicals I settled on the Jeep Cheerokee at suggestion of Holly, Steve and Jack. It had everything I was looking for and while the Journey was what I really wanted, this one was more in my price range. So off we went to start the financing. I will admit when they started the finance bit of it on monday thats when I got nervous, my credit wasn't very good, but I had a down payment. Things seemed like it may not work out, then wendsday rolled around and Holly called me telling me that Jack had found someone who approved me. I cried, I couldn't stop saying thank you and I am still takenback that here I am, proud owner of a new car thanks to all the hard work and effort from such a wonderful team at Cassens. They made what seemed impossible possible and I HIGHLY recommend you go see them over there. More specifically Holly and Steve. Jack is a miracle worker and will do all he can to make things happen. I am super happy and will continue to return to them for any of my car buying needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By velocitymediaonline on 8/9/2019 at 5:12 PM. Helped by Steve Land.

Awesome service & Great Financing options, Steve Lane was Great to work with & Helped us out a Great Deal! I would Highly recommend Looking at Cassens

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price

Pleasurable

By gwerners2 on 8/7/2019 at 11:57 AM.

The only thing that was missed was the operation of the radio. I didn’t realize that there wasn’t any blue tooth connection. Partly my fault as I told the sales person the radio was good.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thanks, Cassens!

By Vanfan on 8/3/2019 at 2:50 PM.

We recently bought a used van from Cassens to transport our growing family. We showed up with a 3 yr-old and a baby. Everyone we met was friendly and kind, going above and beyond to make us feel welcome. Holly, our sales person, was professional, patient, and personable. She was skilled at teaching us about the great number of features the van offered. The price was more than fair. I feel like Cassens will have our backs throughout the lifetime of this vehicle. That’s a good feeling to have.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Knock your socks off service...

By ka9lfb on 7/30/2019 at 6:59 PM.

I would definitely buy another car at Cassems. This was the first time I’ve bought a car from this dealership. My sales person Holly was the best. She was very straight forward and honest. She was very knowledgeable regarding the cars which made the car buying experience more favorable

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good experience

By translgtr on 7/26/2019 at 11:33 PM.

Overall Cassens is a good dealer and easy to work with. I don't like the run-around or pushiness, and I don't feel that I got that here. Travis was my salesperson, he was easy to work with. He absolutely did not push me to buy anything I didn't want. I don't want this to sound bad, but I wasn't even offered an extended warranty, however, I wouldn't have bought it anyway because I do all of my own maintenance, I feel like it's a waste of money, and I always hate listening to the spill ... it was a nice departure from the norm! If there is one thing I was a little disappointed in, it would be lack of communication. I special ordered my vehicle and would have appreciated at least weekly updates as to the status of my order. I did email a few times asking for updates or for the odd question, and sometimes it would be 3-4 days before I would hear back, or I wouldn't hear anything at all so I would have to call. When I did get an email back or made the phone call, I got the info I was requesting. All in all, my car arrived as ordered and as promised within the time frame I was told it should arrive, and I am more than happy with it. If/when I purchase another Dodge/Ram/Jeep, I will definitely consider Cassens again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleasant

By ksama on 7/17/2019 at 4:15 PM.

No problems while buying a new car. The staff listened to what we wanted and provided several vehicles to choose from. We made our decision and were out of the dealership within an hour. Service at its finist.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Momjovi on 7/12/2019 at 2:24 PM.

Our salesman, Cliff, always had a smile on his face. No matter how many questions or how many times we changed our minds. He was very great to work with and would recommend him highly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Easy and Honest

By creels on 7/8/2019 at 3:56 PM. Helped by Todd my salesman.

I talked to the salesman on the phone from 2 1/2 hours away. Upon my arrival everything that was discussed was as it was supposed to be. No surprises! Great experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer service

By ameyer47 on 7/4/2019 at 6:34 AM.

Bob Earnhardt worked hard to get me the best and very competive offer on my new Pacific. I think this is my sixth vehicle from Cassens since 2005

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

All The Way Around Great Experience

By emill3810 on 7/2/2019 at 5:01 PM.

My wife and I purchased a 2019 Pacifica from Travis. Travis was great along with Scott and Jack. Awesome dealership. Very Easy and quick transaction.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Website Purchase

By bradkdunton on 6/7/2019 at 5:03 PM.

This dealership acts with integrity, and worked a fair deal with me on a used 2018 RAM 3500 truck. I found them after using Edmunds and the Dodge/RAM truck builder website. Cassens came up as one of the dealerships that had my desired truck. This vehicle had very low miles, and when I asked the question of why, the sales consultant was honest and told me straight-off what had happened to the truck that made it impossible to sell as a "new" vehicle. I flew-in for a visit and to take the truck for a test drive. Everything was good, and we closed the deal. Overall, a fantastic experience to work with the men and women of Cassen & Sons!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Earnie thats his new nickname!

By pkaskeski on 6/7/2019 at 1:46 AM.

Great service great sales no pressures great truck!!!!! Great team!!! From Bob Earnhardt in sales to Dustin in finance! Excellent! I cant say enough they really are excellent!!! Highly recommend

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

It's a Jeep thing

By mwhubler on 6/5/2019 at 12:40 AM. Helped by The body shop manager, can not remember his name, and the two nice ladies who got me the loaner vehicle..

Thank you Travis, The Teem there has always had it together and they are courteous. I will defiantly recommend Cassens to others Thank you for your professionalism!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very good

By zaknty on 6/4/2019 at 1:54 AM.

Very helpful with purchase no pressure and finance gentleman walked through everything without trying to push unwanted addons. Couldn't be happier and would highly recommend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A dealership you can trust!

By billeganloz on 5/31/2019 at 8:15 PM.

Cassens is a clean and well run dealership. They have their act together, I have bought about 16 cars or vans from them over a 30 year period. Some were company vehicles and some were personal usage. The staff is friendly, knowledgeable and professional. Never felt pressured and no one tried to sell me anything I didn't want or need. While I did not work with him on this most recent visit, I have to add that the service manager Mike Hasamear is a class act and knows how to take care of customer problems.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Experience

By JGeragosian on 5/26/2019 at 3:00 PM.

We were a little gun shy after a recent nightmare with a truck purchase at another large dealership, but we are incredibly happy with our purchase and experience @ Cassens. The no pressure attitude, kindness, and patience of the staff and the ease of finalizing the deal was a dream. We received a very fair trade offer and a great price on our Pacifica! This will be our first dealership we go to for future buys! You won't be disappointed buying from Cassens!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Great service

By wehsjh1 on 5/23/2019 at 8:42 PM.

I had a recall. In fact it’s thethird one we have gotten on our 2018 Chrysler Pacifica. Since it is handicap accessible we bought it from another dealer but these guys always take care of us and repair the recall pretty darn fast. We would recommend this dealership for purchasing a new vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By BJERB79 on 5/23/2019 at 2:12 PM.

Bought a used van from there. Found some issues the next day or two. They were able to fit me in and everything was taken care of.

I would recommend this dealer.