Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.6  
Quality of Work
4.7  
Service
3.2  

Dealer Reviews

Show:  

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

Worth the Drive.

By RCB on 7/8/2019 at 12:14 AM. Helped by Matt.

Well I wasn't expecting to purchase a car,we wanted to just look around while the dealer was closed on a Sunday.. BUT this Sunday they were open. We met MATT in the parking lot as we drove in and with in a few minutes we "The Family of 4 "had the keys and was driving a 2016 Dodge Durango.. We spotted another one which we thought looked a bit more our style and asked to drive but was running out of time. After meeting Steve the Owner, they actually waited for us for 1.5 hours for our return and allowed us to drive this one home over night. BAM..yep we got stuck eating ice cream do to a dead battery although it worked for 2 plus hours.. Well we made one phone call and Matt drove 50 miles and made sure we made it home, the Durango was picked up the next day and ready for detail duty. 2 new batteries where replaced.. Yes 2 in this vehicle, a reset of the fuse, a thumbs up from my son and to finance we went. Painless and Easy. The price is a good price and Yes I would recommend this to anyone who would like a small town atmosphere, a dealer where the owner in involved and normal finance people who don't treat you like they need to up sale you on every option and warranty on the planet.. Not perfect but a real nice experience..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Highly Recommend Castilone Chrysler Jeep Dodge

By Bill on 4/26/2019 at 10:09 PM. Helped by Shannon and Mike.

I am very pleased with the response and service we received in purchasing our new Caravan. From start to finish, Shannon was friendly, informative, helpful and went far above what I would expect from a dealership and sales representative.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Would never buy from here or send a friend

By Kamurr on 4/6/2019 at 11:52 PM. Helped by Steve, Kyle & Shannon.

I set up an appt to look at a Jeep, show up and they spend 20 minutes trying to find it only to tell me service loaned it out. To me the point of an appt is so the vehicle is pulled up to the front and ready to go. Ended up looking at a newer Jeep, then we went in to talk price. Owner completely disrespected me by taking my husband into another office to talk money. Needless to say they lost the sale. Felt like it was the good ole boys club and a woman couldn’t possibly be included at the table. Will never step foot in there again.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Traded my Ram PowerWagon for a Ram Rebel

By Carrie & Dave Mullen on 3/31/2019 at 5:04 PM. Helped by Don, Allison, Steve Jr. And Mike.

I Absolutely love this dealership and HIGHLY recommend it. Don, Allison and Steve Jr. are absolutely the best! 💖 I was in love with my Powerwagon and didn't want to give it up, but they found me a truck I can really love just as much! I always have my service done at Castilones also! Thank you so much!! Carrie and Dave

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

You should check here first!!

By hogie on 3/30/2019 at 8:58 PM. Helped by Chelsi, Randy, Mike, and Steve Junior.

There is some pressure from some of the employees but all are concerned that the customer is important and they try to take care of concerns. As far as Chelsi Clark, I would only classify her as helpful. Regardless of what I asked or needed she made every effort to help.....Thanks Chelsi.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Shannon was excellent

By Aftonsdady on 3/30/2019 at 3:09 PM. Helped by Shannon wolfanger.

Shannon helped so much, she listened to our concerns. And helped find us the perfect vehicle for our needs! Thank you shannon still in love with our van!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I love my Jeep

By cjs on 3/29/2019 at 1:41 PM. Helped by Chelsi Clark.

Very courteous staff, both sales and service. Everyone we spoke to at Castilone Chrysler Dodge Jeep in Batavia NY. was knowledgeable about their cars and friendly. They were very informative on the different ways a car could be purchased (ie: leasing, loans)

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Jeep Renegade

By Courtney on 3/28/2019 at 6:44 PM. Helped by Chelsi.

Chelsi was a pleasure to work with! She was very knowledgeable about the vehicle and also very friendly! I would definitely recommend working with her to someone else.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

A very pleasant experience

By Sky69 on 3/24/2019 at 5:55 PM. Helped by Shannon Wolfanger, Sales Mike,.

Everyone we spoke to at Castilone Chrysler Dodge Jeep in Batavia NY. was knowledgeable about their cars and friendly. They were very informative on the different ways a car could be purchased (ie: leasing, loans). If you are looking for a tow vehicle this is the place to go. They didn't try to tell me that we could put a receiver on any Durango and have it pull the weight we needed it to pull. We had this happen at a different dealership. Shannon Wolfanger was a pleasure to work with. She knew her cars and was familiar with towing.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Shannon did a great job and worked hard to get my vehicle

By dbrenkus on 3/21/2019 at 9:45 PM. Helped by Shannon Wolfanger.

As always the staff was very helpful and friendly. I recommend Castilone to anyone looking to buy a car. My salesperson Shannon was amazing to work with

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price
5   Quality of Work

Great Salesperson

By demarst on 3/19/2019 at 4:29 PM. Helped by Shannon.

My experience with my salesperson, Shannon, was outstanding. She was very responsive, knowledgeable and thorough. She was quick to respond to my hesitation and questions after I had left with my new vehicle. I wish I had come a little bit more prepared on my end - the sale really comes from an office person, not the salesperson. They are masters of the technique - I was rushed and they knew it. I am not certain that I left with the best deal. What is important to me is my community and it was important to me to keep my dollars local. I did not have a relationship with the dealership, really. If Shannon is still there when my new lease is up, I will contact her solely to feed the relationship with her, not necessarily the dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Begins at Castilone....

By Castilone buy... on 3/18/2019 at 5:53 PM. Helped by Service Mgr, Don, Sales Manager Mike and Team, and Dillon Gay..

My experience and praise of Service began with the Castilone Service Manager, Don. His courteous demeanor and concious attention to detail are a rare occurrence in an industry where sales volume typically dictates the customer engagement. Don has greeted me with professionalism and a friendly attitude each time I've visited, beginning with a simple key concern some months ago. When I returned with concerns of damage to the steering and drive functions of my Jeep Compass Latutude, he identified and addressed my issue promptly, placing me ahead of other business. While the news was better than I'd hoped for, he shared I'd have new problems on a near horizon and I elected to make a move into a replacement vehicle. Don pointed me in the capable hands of a young sales associate Dillon Gay. Dillon's assistance, aided by the Sales Manager, Mike allowed me to make a smooth and relatively easy transition into a like replacement Compass Latitude and I took it home that night. My wife and I experienced an unexpected disappointment that Sunday after church when we needed all wheel drive and found the vehicle I'd purchased wasnt equipped with it. We returned to the Dealership, addressed our concerns and they were able to undo the first deal and move us into a nice Jeep Patriot which we're very appy with. Thank you to all the Castilone Staff and Team.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic. Highly recommended

By mkmcszk on 2/23/2019 at 11:10 PM. Helped by Dillon.

They helped me a great deal in a time of need with limited time and resources. They were absolutely fantastic. I would recommend them to anyone

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Everyone was so kind and very helpful!

By Gracefre on 2/22/2019 at 11:49 PM. Helped by Randy, Dillon.

I bought a used jeep from here and everyone was so nice and very helpful through the process. I would highly recommend this place to anyone in the area for service.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Terrible Service Department

By smckellar71 on 2/22/2019 at 6:31 PM. Helped by Andrew.

I have a 2018 Challenger that was in need of engine work. I called Castilone and described the problem, they assured me it was covered under warranty. After looking at it, they decided it wasn't under warranty and charged me $100. A lot of hassle could have been prevented if they had just told they wouldn't fix it over the phone. Truly incompetent service department.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No stress

By Edengrace2218 on 2/22/2019 at 12:53 PM. Helped by Shannon.

It is always a pleasure to buy a vehicle from castilone. We live in hilton ny and it is worth the drive. Everyone works very hard to make the experience perfect.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Van

By Seaunit05 on 2/5/2019 at 11:23 PM. Helped by Tracy Hainsworth.

We loved our buying experience at Castilone! Tracy Hainsworth was amazing to work with, he made this an enjoyable non-stress experience! We will be back to buy again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding!!!

By Lisa W on 2/2/2019 at 12:36 PM. Helped by Tracey and Mike and Mike.

Everyone was great . Could not have a better experience. They found me the exact Jeep I was looking for at a great price!!!! Check them out and ask for Tracey!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent 😀

By Bonnie CDA on 1/31/2019 at 9:16 PM. Helped by Shannon salesgirl Mike sales manager.

Was over satisfied with our experience at Castilones.... From the Sales Manager Mike to our sales girl Shannon to the financial guy to the doll up guy Tony and also to Mr Castilone himself putting in his 2 cents!!! You all went above and beyond and we will definitely be back!!! Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great overall service!!!

By Jay on 1/29/2019 at 6:38 PM. Helped by Chelsi Clark and Mike.

I had a great experience with the staff at castilone. They worked very hard to get me into the vehicle I was purchasing. And gave me a great deal. I really appreciated all the help.

I would recommend this dealer.