Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.7  
Overall Experience
4.7  
Price
4.7  
Quality of Work
4.8  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Excellent service and attentiveness

By Steve A on 11/19/2017 at 10:26 PM.

Floyd was professional and attentive to helping me work through all aspects of the purchase of a new vehicle. I appreciate his commitment to making sure I was a satisfied customer.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Good experience

By Larry on 11/19/2017 at 3:37 AM. Helped by Joshua Pasturczak.

We were very pleased with the service Josh provided. He went out of his way to get us the best deal and really seemed to care about what we needed. Thanks again and I would definitely recommend Castle and Josh to others.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dana always goes above and beyond

By Awesome_GF on 11/18/2017 at 1:37 AM.

Dana always goes above and beyond. I always have a great experience with her. She always works hard to get me the best price and provides great service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience

By sanko2 on 11/17/2017 at 3:12 PM. Helped by Victoria Cantu , Josh Pasturczak and sales manager name ED ( forget his last name).

Great experience with entire buying process , from the moment I contact them over the phone until I picked up the car , everyone I talk to was very professional and polite with focus on customer. They are also very competitive in the preowned car market , I end up flying from Atlanta to Chicago to buy car from them instead locally, they make this process very easy by provide airport shuttle to their location. Thanks agin to Victoria , Josh and Ed . Sam

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fair, Fast, Honest

By Impressed on 11/14/2017 at 9:52 PM. Helped by Joshua Pasturczak.

The sales agent I met with Joshua Pasturczak and sales manager Cody were clear and honest, and actually took the time to understand that my need (for something reasonably priced to get me to and from work), based on this they didn't try to push me into more than I needed. The transaction went smoothly and quickly - I did Not spend the whole day at the dealership, and the car is nice, nicer than I expected to get for what I was willing to spend (very fair price). These guys are clearly in the business for the long-haul, not just for a quick buck. I will return to these guys in the future.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Purchased new vehicle

By Neese68 on 11/14/2017 at 12:54 AM.

After being referred by a friend, Dana was wonderful and had my preferences ready for me upon my arrival (I had made an appointment). She set me up with a great sales associate, Joe, who helped me find a vehicle that met my needs. I left very happy on my new car!!!!!

I would recommend this dealer.

Overall Rating

3.0  

3   Overall Experience

Service AFTER the sale

By AlexT on 11/8/2017 at 9:32 PM. Helped by Robert Dwyer.

Hello Patrick, I purchased a used 2010 Malibu from your dealership several weeks ago and I can say that I felt the buying experience was a good one and I received a good deal. I would have easily recommended Castle Chevrolet to anyone at that point. However, since that time I have been trying to reach you regarding a second set of keys. Unfortunately, on my part, I assumed the car would come with two sets of keys. It was only upon the close of the deal and delivery of the car that I was told there was only one set. I never thought to ask nor was I told there was only one set. Upon inquiry with my salesman I was told he would look into it and see what he could do or find out. Never heard back from him again. Made several attempts to contact him with no response. I have since reached out to you with the same situation and to your credit you did leave me one message saying you would be happy to help me get a second key for my vehicle, and I thank you for that. I have now left several messages with you and I have not heard back. You emailed a survey to me asking if I would be willing to write a review and I would have unquestionable written that I would recommend your dealership to anyone looking for a new or used vehicle, however, given my current experience with the service after the sale, I now just have questions. I simply wanted to resolve the issue of a second set of keys.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Second Car from Castle

By ChrisN on 10/30/2017 at 3:03 PM.

I just bought my second car from Castle Chevrolet, a 2018 Traverse. The purchase went smoothly without any drama or pressure to add more features. My first purchase from Castle was in 2011, and the dealership and sales people have always been very friendly to me when coming for service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Used car purchase

By Berms13 on 10/26/2017 at 10:16 AM.

Had the vehicle that I was looking for and worked with me so that I could get into a nice used car. Everyone there was very helpful and seemed to all be on the same page when assisting the customer. A wonderful experience at Castle and would definitely recommend them to another person

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

The perfect car.

By Jim on 10/21/2017 at 10:46 PM. Helped by Joshua Pasturczak.

I have been searching for a car for a while when I found this car online. It was exactly what I was looking for and at a very good price. Josh made the whole buying process so easy. A huge thanks to Josh. I appreciate all the effort.

I would recommend this dealer.

Overall Rating

4.6  

4   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Low pressure sales and courteous

By Reccar on 10/21/2017 at 8:43 PM. Helped by Josh Pasturczak.

I enjoyed the fact of the salesman are not relent less. Pricing and service are always excellent at this dealership however a little bit time consuming with finalizing the sales and finance documents.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very helpful staff made the process worth it

By Andrew Erickson on 10/21/2017 at 1:37 AM.

We worked John Porter getting a new Traverse. He helped get us into a solid payment for a great car as well as helping take our old lease in w no issues. I would recommend Castle Chevy to anyone looking for a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding!

By Andreanale4 on 10/19/2017 at 3:23 AM.

Came in today and leased a 17’ Trax with the help of Dana Dangles. She. is. Fantastic! I genuinely felt like she was doing everything in her power to make sure I got the best deal possible and all my needs were her first priority. I would recommend her AND this dealer ship to anyone! Great experience! Thanks Dana! You’re the best!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Never experienced Honesty like that at a dealership!!

By new2chevy on 10/17/2017 at 6:39 AM.

I had the pleasure of meeting one of the most HONEST car salesman I have encountered in my car buying history. Floyd, "Money Mayweather" well "Anyweather" Brown. After a brief walk around the lot, I was approached with a Big Cheesy smile, and a firm handshake. After gaining an understanding of my situation, I was put in the right vehicle, at the right price. That was 2 months ago, and I have received at the least 2 calls from this young man since my purchase. I didn't feel pressured or pushed, but I was educated into purchasing and looked forward to making future purchases from this dealership, especially if they are hold to the Free Oil Changes and Free Tires for LIFE!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Absolutely Amazing

By Lettenberger23 on 10/16/2017 at 3:28 AM. Helped by Joshua Pasturczak.

I am a college student and this is my first "adult" purchase. Joshua helped me SO much, but never pressured me into anything I did not want. He went over what everything meant and asked all sorts of questions to make sure this is what I wanted. When I told him I wasn't sure and I would like to think about it he never made me feel bad for leaving or spending so much of his time. After I went home and thought about it and came back in he was excited to show me how everything worked and made sure I was completely satisfied. He did not talk me into anything that I wasn't sure of or did not want. I also had to be out of the dealership at a certain time, and he made sure I was out even before I needed to be. He really does take care of the people that he is working with and I would recommend Joshua to anyone who I knew that was interested in buying a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Dealership

By vb1981 on 10/16/2017 at 3:53 PM.

My car purchase went smoothly thanks to the friendly and patient salesman, Floyd and equally friendly manager, Dana. I’m thankful I found a great Chevy dealership. The upgrade specialist and finance guy were great as well; all nice people.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sales - 2014 Buick

By marykay1 on 10/16/2017 at 1:45 PM. Helped by Joshua Pasturczak.

Josh was awesome, he knew what we needed and got us a great car for my daughter Samantha. I would recommend him for future purchases. Thanks Josh.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Blessing

By MP2017 on 10/12/2017 at 5:10 PM.

I came into Castle Chevrolet with low expectations of not being able to purchase a vehicle and was greeted by Rosa who was practically my heaven sent angel if you will. Very professional and kind, and she was able to get me out with a new car. I thank her from the bottom of my heart for her knowledge , and willingness to help. I give her 5 plus stars across the board.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome dealership

By Peterson711 on 10/10/2017 at 11:36 PM.

I purchased my first vehicle from castle back in 1989 from original Berwyn location. Since then I have purchased 8 more vehicles including my new 2018 Silverado 2500hd. Jeff Tuckman is by far the friendliest,most knowledgeable, and honest salesman I have ever had the pleasure dealing with. I will highly recommend Jeff and your dealership to anyone looking to buy. Thanks again .

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Experience

By Eric Ficek on 10/10/2017 at 6:20 PM. Helped by Shaun Grabavoy.

I worked with Shaun Grabavoy while purchasing our used Chevy Cruze. The whole experience was positive from start to finish. Shaun was knowledgeable, attentive, and professional. It was those reasons that we were able to drive home in our new vehicle. I would really recommend seeking him out and working with him if you are in the market for a new vehicle.

I would recommend this dealer.