Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.5  
Friendliness
4.4  
Overall Experience
4.5  
Price
4.3  
Quality of Work
4.6  
Service
4.4  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Awful service department

By Unhappy2016 on 11/16/2016 at 7:43 PM. Helped by Andy.

If I could give zero stars I would. Worst service I have ever gotten in the automotive industry. We had our Mazda 3 towed in for engine problems for them to tell us the last people who did the oil change messed it up due to improper installation of the oil filter and the engine was shot. THEY did the last oil change and refused to do anything about it. We asked for the oil filter serial number (we suspect the old filter was put on instead of a new one) to prove it was from prior to the oil change done at their service department, and a few weeks later they called to tell us they did another oil change to see if it would help, never giving us the serial number or the part we asked for. From the other reviews on here I see I am not the first to have engine problems due to negligence of a proper oil change. Needing my car I was forced to pay for a new engine myself, but I will be taking this up with the attorney general.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

FRIENDLY AND INFORMATIVE

By my vehicle on 9/23/2016 at 1:56 AM. Helped by Peter S.

The salesman was friendly and made us feel special. He made us feel important and answered all of our questions and more. He made sure we understood what he was telling us.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Regular oil change service

By Debs CX5 on 8/9/2016 at 2:14 AM. Helped by Advisor was Andrew Charrette. Tech number was 1153..

This was my first time bringing our CX5 in for service as my husband usually does. Your service rep who checked me in was great. He answered my questions and showed me two things about my car. The waiting area was nice and offered wi fi. My car was even washed when they finished the service. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Worth the drive

By sdcypher on 7/20/2016 at 12:15 PM. Helped by Andy Charrette.

I brought my 2015 CX-5 into Suburban Mazda for its first three oil changes and was very satisfied with the service - even though they charge $85 for an oil change, tire rotation and check-up. The last time I tried to make a Saturday appointment, I was informed that they could do an oil change, but would be unable to perform a factory recall because the technicians that perform this service don't work on Saturdays. As the dealer is 12 miles away from where I live and 13 miles away from where I work, taking my vehicle in during the week is a big inconvenience. As a result, I made an appointment at Causley Mazda. It's nearly 19 miles away, but they were able to perform the recall on a Saturday. Another bonus - Causley Mazda only charges $65 for the same service. Needless to say, Causley Mazda has earned my service business from now on.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very happy first-time customer....

By ckrogers on 5/18/2016 at 2:22 AM. Helped by I'm sorry ... I can't remember.

It's a long story ... but I showed up for an oil change a week after their scheduling system expected me. Customer associate (sorry, I can't remember his name) was very pleasant and made sure to complete my oil change in a fast and friendly manner. I was in and out very quickly, had a washed and vacuumed car and the associate made a point to tell me the date scheduling issue was not my fault and that they would always make sure to accommodate my schedule in the future. I am a very satisfied customer.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Covered everything

By ajg on 5/12/2016 at 7:01 PM. Helped by Peter Smirnes.

I was leasing a car. My salesman made sure that I knew everything there was to know about the car before I drove off with it.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Fast and friendly

By Zoominon on 3/31/2016 at 1:54 AM. Helped by Service manager.

I brought my vehicle in for regular maintenance and a recall issue. The staff was great and the work was completed in less than an hour.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By VH003 on 3/21/2016 at 1:08 PM. Helped by Ken.

Great customer service! Unlike most service places they asked about my concerns and issues with the car. They even washed my car and did a light vacuum without me even asking. Ken made sure to explain what I was paying for and what the service team would do to my car.

I would recommend this dealer.

Overall Rating

4.3  

4   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

It was quick and easy purchase

By MariaJ619 on 2/27/2016 at 5:51 PM. Helped by Jason.

Everyone from the receptionist to the service were just accommodating. Thank you very much. My husband searched on line for a dealer for Mazda and we started calling around , Causley Mazda receptionist Barbara was so kind and scheduled an appointment for us to visit on our available time. From the appointment to sale, everything went smoothly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Dept

By carroc on 2/15/2016 at 5:27 PM. Helped by Austin Gosik.

Austin was professional and explained the service being done. Repairs were done in 1/2 the estimated time. He also answered questions on the instrument panel that I needed to know.

I would recommend this dealer.