Dealer 2-Year Rating

Overall Rating

2.8 / 5
Customer Service
4  
Friendliness
5  
Overall Experience
3  
Price
4  
Quality of Work
5  
Service
2.8  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Overall Experience

The worst Service Dept

By Sham25 on 9/19/2018 at 9:10 PM. Helped by Mike- Service Advisor.

I took my car to get serviced here. I went to get my CMU replaced in my vehicle for my radio. Costly repair might I add. Repairs were done fairly quickly. I arrive to pick up my vehicle and the vehicle wouldn't start. I hadn't had any problems with my vehicle prior to dropping it off. I go back in to let Mike the service advisor know it won't start. He proceeds to to get someone to check the battery and all of sudden I need a new battery. He tries to feed me some BS about vehicles needing batteries in 4 or 5 years. While that may be true, not for my vehicle. So you mean to tell me you drained my battery to the point where it couldn't be recharged and I had to get a new on a 2016 Mazda 6? No something was definitely up with that BS. VERY crappy service. Unplanned expense at its finest. I will never in my life bring my vehicle back to Cavalier Mazda for service. Definitely lost a customer. Hall Mazda here I come.

I would not recommend this dealer.

Overall Rating

4.6  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Revision of my Previous Review

By NeveraDodge on 8/21/2018 at 8:35 PM. Helped by Phil Wilson.

Cavalier Mazda stepped up and corrected things by paying me the difference between the damaged/diminished value and the full trade in value on my car You're a stand up dealership and I appreciate you taking care of this. Thanks again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience
5   Price
5   Quality of Work

Mazda 3

By les3112 on 5/11/2016 at 11:17 AM. Helped by Priscilla Hughes.

Our salesperson Priscilla Hughes suggested that my wife and I drive a Mazda 3 along with the other vehicles we were looking at. That ended up being a great recommendation as my wife absolutely loved the feel of the car on the road. This is our first vehicle that we have purchased since our children have grown and moved out so it's nice to go back to driving "fun" cars. We've gotten many compliments on the car. Thanks Priscilla for showing us that driving matters. Zoom-Zoom

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy new owners of a cx-5

By Happy CX-5 owners on 3/7/2016 at 8:31 PM. Helped by Priscilla Hughes.

All considered, an enjoyable buying experience. Actually saved us a little money by showing us an add-on ( the front and rear bumper appliques ) which did not look good at all. We feel that we got the best crossover vehicle for the money that we spent. The staff was very friendly and knowledgeable.

I would recommend this dealer.

Overall Rating

3.0  

3   Customer Service
3   Friendliness
3   Overall Experience
3   Price
3   Quality of Work

Screwed on our trade in

By RSLandTDL on 1/25/2016 at 9:42 PM. Helped by I don't know.

Love our new car but was totaled screwed on the amount they gave us on our trade in. They offered us 2500 on a car that is worth at the lowest 4800 as a trade in, then came up to 3000 and acted like they were doing us a favor. I'm still in disbelief that I allowed them to take advantage of me.

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
1   Friendliness
5   Overall Experience
1   Price
1   Quality of Work

Couldn't ask for more and they provided

By jrobert0 on 12/31/2015 at 2:09 PM. Helped by sales, finance,car prep.

Cavalier was low pressure I informed them what I wanted and the amount I wanted to pay they met and over exceeded my expectations. I knew what I wanted and they provided everything that I requested with no additional cost. They didn't pressure me into add on-s. it was a very easy no problem experience. Yes I would purchase another car from them. They are 300 miles from the dealership here in MD, well worth the trip / time. I just wish that the local Mazda dealer was as courteous, and knowledgeable here in Southern MD. Show room clean and well lit as is the shop and prep area. ( which is more than can be said for the local dealership!) I have used them for maintenance and warranty before and they have always been courteous.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A great car buying experience

By mlane96 on 12/19/2015 at 8:17 PM. Helped by Augustus, Mike S, Mark.

From the moment we arrived we were met with a warm greeting and helped to find the car we were looking for. The staff was extremely friendly and they helped us with all the steps in the process of buying the car. The showroom was very modern and the sales staff was friendly and I really enjoyed the process. I definitely recommend this dealership if you want a great experience buying a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very smooth new car purchase

By vbguy on 11/24/2015 at 1:34 AM. Helped by Michael Barrett, Wendy Waller, Mike Smith, Ron Boyd, Scott Benson.

Took a test drive, then contacted this dealer by internet and did most of the purchase details by phone. Came in the next day and completed the transaction. This was the best new car buying experience that I have ever had.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best dealership I have ever experienced

By dmg151 on 10/14/2015 at 6:02 AM. Helped by Wendy, Phil, Mark, Leslie.

I first went to Cavalier Mazda several years ago just to test drive a Mazda 3. A year later I was ready to buy so I went to them, retest drove it and bought it. I was in and out in about 2.5 hours which is good time compared to my other experiences. From day one, everyone we have dealt with has been the friendliest. Since then I have purchased 3 more vehicles 1 of which was my daughters first car. I have purchased 2 new and 2 used vehicles from them and each time I couldn't have been happier with the service and the deal I got. I have purchased other vehicles from roughly 7 other dealerships thru out my life and this is the best place with the best people I have ever dealt with. I will continue to give them repeat business as long as they continue to employ people like Wendy, Leslie, Phil and Mark just to mention a few of the great people there. Not only are the sales people friendly, their service department and parts departments are top notch also. Always friendly, helpful and knowledgeable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Two Great Experiences

By Elaine and Bruce on 9/11/2015 at 2:39 AM. Helped by John Langowski.

We had such a good experience with our purchase of a new Mazda CX-9 in May of 2014, we went back in September, 2015 for a used 2015 Ford F-250. John Langowski was our salesperson both times and is phenomenal. I would highly recommend him!. We were not hounded or pressured by anyone at the dealership and, I can honestly say, the whole team is beyond compare. The buying experience from beginning to end was effortless and stress-free. In addition, we have been dealing with the service department for over a year and they are top notch. Scott and his team go well beyond what is expected.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Best Car Buying Experience Ever!

By K. Halsey on 9/2/2015 at 9:50 PM. Helped by Aamar Lewis, Mark Baillio.

I was not looking forward to going to a dealership. Aamar Lewis put me right at ease. He was patient, a good listener, and never pushy. There were a few models on the lot that I liked but weren't quite what I wanted. I told Aamar exactly what I was looking for. He took my number and called me a few days later with the perfect car! What a great salesman!! The dealership then worked to get me financing at the monthly payment I wanted. Afterwards, Mark Baillio helped me understand the different warranties available and worked with me to get an affordable 3 year warranty on my previously owned vehicle. His sense of humor and expertise made this part of my experience a breeze. I loved working with this dealership! What a great team!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

My easiest car buying experience.

By bmcmward on 7/8/2015 at 2:43 PM. Helped by Aamar Lewis.

Cavalier Mazda made buying this car a very pleasant experience. Aamar Lewis was great. He was very knowledgeable about all the bells and whistles on the vehicle. One of the few times I have purchased a new vehicle and left the dealer comfortable that I knew how to operate all the options. We were in and out in a very short time and it was painless.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful. The staff is fun and friendly.

By MrsCardenas on 6/15/2015 at 4:24 PM. Helped by Aamar Lewis, Mark Baillio.

I worked with Aamar Lewis, he was awesome and laid back. Great Service from everybody making me feel comfortable and calm. First time car buyers should come here. It's everything car buying should be.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fun, Friendly and Efficient.

By MarcusZeal on 6/14/2015 at 2:40 PM. Helped by Aamar.

Buying a new car from Cavalier Mazda was a fun and pleasant experience. Aamar helped with every step of the way. Thank you for awesomeness!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I love Cavalier Mazda

By ey968869 on 5/29/2015 at 12:52 PM. Helped by Aamar Lewis.

AAMAR LEWIS WAS THE BEST CAR SALESMAN!!! Cavalier Mazda provides an awesome car buying experience. Not only am I enjoying my new BMW I enjoyed the service and incentives included in my warranty. I would definitely recommend them to friends and family and would purchase my next vehicle there. Great Job Cavalier Mazda

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Comfortable, relaxed atmosphere

By trqwrench on 5/17/2015 at 12:56 PM. Helped by Beau Daniels, Amar Lewis.

My salespeople were Amar Lewis and Beau Daniels. Amar was my agent and I think Beau Daniels is his supervisor. Both were very courteous and professional. Amar is a young man, about 23, but don't let that fool you. He exhibited professionalism well beyond his years. Great experience and a I think a fair deal for the 2014 Focus that I bought. In fact, the car I purchased had to be brought in from another dealer. Cavalier Mazda had one on their lot I wanted to look at and the one I ended up buying was on another Cavalier lot. I asked, and Beau had it brought over for me to look at and compare side-by-side with the other. The whole deal took about two hours - quick and painless. No pressure, no nonsense with trying to talk me into a new one - they let the car sell itself. There was also no nonsense of trying to sell me a bunch of stuff I didn't want. However, Beau did suggest gap insurance. I have purchased new cars before and I had gap insurance - and I'm glad I did. One car that I purchased years ago, was stolen. With the gap insurance, it didn't cost me a nickel out of pocket. I strongly recommend gap insurance.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

my cx-5 purchase

By navysvo on 4/28/2015 at 12:28 PM. Helped by Amar and mark.

this is my fifth vehicle that I have purchased from Cavalier Mazda in Chesapeake Virginia. as usual it was a painless process with fast vehicle prep and paperwork completion.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly and Efficient

By Peter L. NC on 4/8/2015 at 2:13 PM. Helped by John Langowski.

We went to Cavalier Mazda for a service issue with our our 2014 CX-5 Sport MT which we had bought elsewhere in 2013. The car was about to run out of warranty because of the miles we had accumulated. While waiting my wife and I looked at an almost identical 2016 CX-5 Sport MT which had some new features we liked. We didn't want to spend the money to replace our still fairly new CX-5. though. However, John Langowski, the sales representative, worked us out a deal we "could not refuse". He and the other people we had contact with at Cavalier Mazda made the buying process a very pleasant one.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great people all around!

By johndaily on 3/26/2015 at 11:02 PM. Helped by Phil, Wendy.

Just bought two cars from this dealership! I was shocked at how friendly and how willing they were to work with. Usually whenever people go to the dealership it's like getting ready to play football against your rival team. This time, it was kind of like I was I was playing video games with my best bud and he ended up letting me have his games afterwards. It was a pleasant experience buying cars from this dealership. They were also very quick. When I say very I don't mean like 10 minutes, but only a couple of hours. If I had more money I'd buy a Miata from here but you get what I mean! I highly recommend this dealership to anyone who wants to steer clear from Hondas to get away from the norm and the hype and to other Mazda enthusiasts like myself!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Wonderful new car buying experience

By Warren Skinner on 3/19/2015 at 2:58 AM. Helped by John Langowski.

We were looking to purchase a new compact car and looked at several makes. As we researched various cars we saw that the Mazda3 had a very high rating. We visited Cavalier Mazda and met our salesman, John Langowski. Our experience with John from the beginning of our purchase to the finish was excellent. He was courteous, very knowledgeable of the car and very willing to work with us to see that we were totally satisfied with our purchase. My wife and I are very pleased with the friendly staff and the professionalism of all involved in our purchase. If you are looking to purchase a vehicle, I would recommend that you consider Cavalier Mazda.

I would recommend this dealer.