Dealer 2-Year Rating

Overall Rating

4 / 5
Customer Service
3.9  
Friendliness
4  
Overall Experience
4.1  
Price
3.8  
Quality of Work
4  
Service
4.4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good service

By Andrea on 6/22/2018 at 12:10 AM. Helped by Steve.

I am very satisfied with my service, the service Dept. Manager is very helpful, and friendly the crew overall create a great customer service experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Feedback for recent oil change and maintenance!

By Gracie’smom on 6/10/2018 at 4:29 PM. Helped by John Hopcroft -Cavenaugh, Jonesboro, Ar ..

I recently had a death in my family, and needed to travel on a Saturday. My car needed oil change, and they only take appointments on Saturday with reduced hours. When I explained my situation, they happily serviced my car! You don’t get that kind of service every day, as Kia Motors is exceptional!!!

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
1   Friendliness
3   Overall Experience
1   Price
4   Quality of Work

Oil change

By Reece6 on 4/26/2018 at 9:37 PM. Helped by Don’t no them.

The services lady call my husband gave him a price when I got My car the price had changed. I only wanted a oil change but they told me something else needed change so I said ok so they that plus one more thing I only agree to one and that price was totally different from what they told my husband .. and the lady was so rude on the phone

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Spur of the moment trip to get oil change and tire Rotationn

By Kia4me pam2017 on 1/3/2018 at 10:35 PM. Helped by Can't remember name cute expecting young lay.

Everyone courteous informative professional and very fast service. What more could anyone ask for? I did not have appt but they got me in and out when they said they could, no longer than expected which.pleased me very much!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Kia Sportage Recall

By amingo12 on 1/3/2018 at 10:14 PM. Helped by Kayla Powell.

Very friendly and accommodating staff. They scheduled the appointment and were very prompt about working on it and keeping us informed. We were very satisfied.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Problems after Two Days

By Guy123 on 12/28/2017 at 11:16 PM. Helped by Don’t remember.

Bought a used vehicle and two days later the back lift gate stopped working. They were unwilling to do anything to help with the situation and refused to cover any cost of the repair. While the salesman was nice, the first finance manager we talked with was incredibly rude and insulting. They were very “gamey” and it was difficult to trust anything they said. Having said that we did buy our vehicle from them but it was a terrible experience. I will not be back.

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
3   Quality of Work

Kia wia!

By Sammy on 12/20/2017 at 2:42 AM. Helped by Kayla.

Service was great. The young girl at the service desk, Kayla, was amazing! Very knowledgeable and bright young girl. This dealership will retain more customers because of her friendliness and beautiful smile.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Friendly Service

By Charles Robertson on 12/18/2017 at 11:55 PM. Helped by I forgot their names but it was male and female at the desk at Cavenaugh Kia in Jonesboro..

We arrived one minute late but still got right in to be serviced. It is hard to estimate the exact time when you live 1.5 hours away. The traffic could often times be backed up when you get to Jonesboro, AR. We were also traveling with 2 Kia Souls that we purchased for our identical twin daughters. They were both being serviced 30 minutes apart. We appreciate Cavenaugh Kia’s patience and excellent service.

I would recommend this dealer.

Overall Rating

3.4  

4   Customer Service
4   Friendliness
4   Overall Experience
1   Price
4   Quality of Work

Expensive oil change

By Lester on 10/9/2017 at 8:41 PM. Helped by Do not know.

Oil change and tire rotation then got a an expensive air filter that I could have bought for 10.00 bucks. Then tools all my tires needed replacing and they are not all the same age. Replaced one tire a year ago the rest cane with the car and probably do need changing. Anyway overcharging and waiting an hour for scheduled work makes me less than happy. Only come back for warranty and the people are nice. Probably won’t have any other work done there.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Sportage on 9/26/2017 at 12:21 AM. Helped by All technicians.

Thanks for the great service and always going out of your way to service my car. With your quality work and technicians I will always drive a Kia.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Delightful Dealer

By Walton1234 on 9/7/2017 at 8:44 PM. Helped by John.

I have been doing business with this car dealership for years...always a pleasure returning to purchase or to have a vehicle serviced. Has to be one of the top Kia dealers in the mid south.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change.

By Lady1liv on 7/11/2017 at 11:16 PM. Helped by I am sorry I don't remember her name, but she was great.

I always get great service at my local Kia dealership. They had some issues with the key to open up with, so they were nice enough to not charge for my oil change.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Dont buy your kia here!

By ebonyimage41 on 9/20/2016 at 8:15 PM. Helped by Matthew and William.

These people are rude and liers! Don't wast your time or money! I had a 749 credit score. William the finance manger ran my credit without my authorisation and got a nasty attitude when I called him on it. They took the car back after I drove it for a week and told me it was their fault that they didn't put my negative equity in the deal and that my payment would go up to 450. They got the car back and I still got a bill. Never buy from them! They didn't have any remorse. As a customer you deserve better! KIA also has the worst resale value ever and never do the three year deal!! They are incompetent and uncaring!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

They worked so well

By Haley Puckett on 5/20/2016 at 6:53 AM. Helped by Todd Wells.

Other dealerships wouldn't work with us, especially memphis. So we came to jonesboro and they worked so well, including paying our ford explorer completely off!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

I did not come to buy a car

By Remona Brown on 4/22/2016 at 5:54 AM. Helped by Michael Hooks.

I did not come to buy a car. But was offered a great deal. Thanks to michael hooks, william and Mr Harry. I love my new sportage!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

The experience at cavanaugh was awesome

By Leila gremard on 4/13/2016 at 8:10 AM. Helped by Michael Hooks.

The experience at cavanaugh was awesome. The salesman, michael hooks was awesome as well as william black! We had a fun, he is a pai in the butt but great help and a blast to work with. I would recommend anyone to come here!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

We were very pleased with our experience

By Austin Smith on 3/29/2016 at 7:21 AM. Helped by Michael Hooks.

We were very pleased with our experience. This was the most friendly dealership we have ever dealt with. I would highly recommend them for your next vehicle purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

William is the best of the best

By Sherry Rogers on 3/29/2016 at 5:59 AM. Helped by Matthew Wolfmeyer.

Came in for scheduled oil change on our kia sportage while waiting decided to look at the new 2017 sportage and matt introduced himself to us to show us the new vehicles on the lot was so insightful so we bought our 3rd Kia. William is the best of the best. Enjoy his personality each time we visit.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Thank you Betty and Rooster!

By Patti Guthrie on 3/19/2016 at 5:33 AM. Helped by Rooster Jones.

I looked online and got the best online service ever. Came in and everything was quick and well explained and got to drive off with a beautiful vehicle. Thank you Betty and Rooster!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

I am so excited about my new car

By Evelyn L Moser Ii on 3/2/2016 at 5:07 AM. Helped by Todd Wells.

The last time I worked with a Cavenaugh establishment, it left a sour taste in my mouth. I actually came here today as a last resort, but I am so happy I came in. I am so excited about my new car, and I look forward to my new relationship with Cavenaugh. :-)

I would recommend this dealer.