Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.5  
Friendliness
4.5  
Overall Experience
4.5  
Price
4.3  
Quality of Work
4.5  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

4.8  

4   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good Customer service

By MC1 on 9/20/2018 at 1:08 AM. Helped by Don’t Remember names.

They get the job done in a timely manner. Have great customer service. I would recommend anyone to go get service done at Cavenaugh Kia

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Blondie 1 on 9/18/2018 at 6:01 PM. Helped by Very friendly.

Good service and friendly staff. Work with you, explains what they did for your service. Took time to listen to you. Very happy with my service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Ebony7 on 8/16/2018 at 1:29 AM. Helped by Receptionist and mechanic.

The staff at Kia are always courteous abf hospitable. They offer food and drink. They also get your car done in a timely manner and keep you updated if progress. They also go over the summary Of your cars condition. I recommend Kia to anyone. It’s a joy to come there. My service appointments are always a pleasure.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great

By Shorty7 on 8/3/2018 at 6:58 PM. Helped by Do not remember.

They were very courteous and helpful and very efficient and timely. There was coffee and water to drink and popcorn to eat all was totally free.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By DWM18 on 8/6/2018 at 1:37 AM. Helped by Customer service staff.

Nice, fast, friendly, and helpful staff and service. I don't spend all day there maybe a hour to a hour and a half. Thank you guys

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Jeff6960 on 8/1/2018 at 3:59 PM. Helped by NA.

Great service and the people are friendly, they get you in and out in a reasonable a mount of time. AND They tell you what they done

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Communication and Service

By Charles Robertson on 7/5/2018 at 9:22 PM. Helped by I didn’t remember her name..

The staff at Cavenaugh Kia are very friendly and accommodating. I have twin daughters, so we purchased them both a new Kia Soul. The service department is always very helpful in helping us schedule double oil changes and services on the same day. We really appreciate there help!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Experience was good!!

By KBrownRan on 7/3/2018 at 12:21 AM. Helped by “Rooster”.

The whole car buying experience was great! The car salesman were not pushy and let me decide what I actually wanted instead of trying to push me into something I didn’t want!! Everyone involved with the purchase of my car were very nice and respectful! Just had my first oil change done the other day. I was disappointed in the service department! I just felt that they could have acted and dressed more professional. The lady behind the desk was dressed in some leggings and a not so clean T shirt. I guess I was just expecting more professionalism!! Overall this a great car dealership! My car buying experience went smooth and I have never been treated so nice!!! I would recommend this dealership to anyone!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good service

By Andrea on 6/22/2018 at 12:10 AM. Helped by Steve.

I am very satisfied with my service, the service Dept. Manager is very helpful, and friendly the crew overall create a great customer service experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Feedback for recent oil change and maintenance!

By Gracie’smom on 6/10/2018 at 4:29 PM. Helped by John Hopcroft -Cavenaugh, Jonesboro, Ar ..

I recently had a death in my family, and needed to travel on a Saturday. My car needed oil change, and they only take appointments on Saturday with reduced hours. When I explained my situation, they happily serviced my car! You don’t get that kind of service every day, as Kia Motors is exceptional!!!

I would recommend this dealer.

Overall Rating

2.0  

1   Customer Service
1   Friendliness
3   Overall Experience
1   Price
4   Quality of Work

Oil change

By Reece6 on 4/26/2018 at 9:37 PM. Helped by Don’t no them.

The services lady call my husband gave him a price when I got My car the price had changed. I only wanted a oil change but they told me something else needed change so I said ok so they that plus one more thing I only agree to one and that price was totally different from what they told my husband .. and the lady was so rude on the phone

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Spur of the moment trip to get oil change and tire Rotationn

By Kia4me pam2017 on 1/3/2018 at 10:35 PM. Helped by Can't remember name cute expecting young lay.

Everyone courteous informative professional and very fast service. What more could anyone ask for? I did not have appt but they got me in and out when they said they could, no longer than expected which.pleased me very much!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Kia Sportage Recall

By amingo12 on 1/3/2018 at 10:14 PM. Helped by Kayla Powell.

Very friendly and accommodating staff. They scheduled the appointment and were very prompt about working on it and keeping us informed. We were very satisfied.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Problems after Two Days

By Guy123 on 12/28/2017 at 11:16 PM. Helped by Don’t remember.

Bought a used vehicle and two days later the back lift gate stopped working. They were unwilling to do anything to help with the situation and refused to cover any cost of the repair. While the salesman was nice, the first finance manager we talked with was incredibly rude and insulting. They were very “gamey” and it was difficult to trust anything they said. Having said that we did buy our vehicle from them but it was a terrible experience. I will not be back.

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
3   Quality of Work

Kia wia!

By Sammy on 12/20/2017 at 2:42 AM. Helped by Kayla.

Service was great. The young girl at the service desk, Kayla, was amazing! Very knowledgeable and bright young girl. This dealership will retain more customers because of her friendliness and beautiful smile.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Friendly Service

By Charles Robertson on 12/18/2017 at 11:55 PM. Helped by I forgot their names but it was male and female at the desk at Cavenaugh Kia in Jonesboro..

We arrived one minute late but still got right in to be serviced. It is hard to estimate the exact time when you live 1.5 hours away. The traffic could often times be backed up when you get to Jonesboro, AR. We were also traveling with 2 Kia Souls that we purchased for our identical twin daughters. They were both being serviced 30 minutes apart. We appreciate Cavenaugh Kia’s patience and excellent service.

I would recommend this dealer.

Overall Rating

3.4  

4   Customer Service
4   Friendliness
4   Overall Experience
1   Price
4   Quality of Work

Expensive oil change

By Lester on 10/9/2017 at 8:41 PM. Helped by Do not know.

Oil change and tire rotation then got a an expensive air filter that I could have bought for 10.00 bucks. Then tools all my tires needed replacing and they are not all the same age. Replaced one tire a year ago the rest cane with the car and probably do need changing. Anyway overcharging and waiting an hour for scheduled work makes me less than happy. Only come back for warranty and the people are nice. Probably won’t have any other work done there.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Sportage on 9/26/2017 at 12:21 AM. Helped by All technicians.

Thanks for the great service and always going out of your way to service my car. With your quality work and technicians I will always drive a Kia.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Delightful Dealer

By Walton1234 on 9/7/2017 at 8:44 PM. Helped by John.

I have been doing business with this car dealership for years...always a pleasure returning to purchase or to have a vehicle serviced. Has to be one of the top Kia dealers in the mid south.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change.

By Lady1liv on 7/11/2017 at 11:16 PM. Helped by I am sorry I don't remember her name, but she was great.

I always get great service at my local Kia dealership. They had some issues with the key to open up with, so they were nice enough to not charge for my oil change.

I would recommend this dealer.