Dealer 2-Year Rating

Overall Rating

4.3 / 5
Customer Service
4.3  
Friendliness
4.5  
Overall Experience
4.3  
Price
4.1  
Quality of Work
3.5  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

3.4  

4   Customer Service
4   Friendliness
4   Overall Experience
1   Price
4   Quality of Work

Expensive oil change

By Lester on 10/9/2017 at 8:41 PM. Helped by Do not know.

Oil change and tire rotation then got a an expensive air filter that I could have bought for 10.00 bucks. Then tools all my tires needed replacing and they are not all the same age. Replaced one tire a year ago the rest cane with the car and probably do need changing. Anyway overcharging and waiting an hour for scheduled work makes me less than happy. Only come back for warranty and the people are nice. Probably won’t have any other work done there.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Sportage on 9/26/2017 at 12:21 AM. Helped by All technicians.

Thanks for the great service and always going out of your way to service my car. With your quality work and technicians I will always drive a Kia.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Delightful Dealer

By Walton1234 on 9/7/2017 at 8:44 PM. Helped by John.

I have been doing business with this car dealership for years...always a pleasure returning to purchase or to have a vehicle serviced. Has to be one of the top Kia dealers in the mid south.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Oil change.

By Lady1liv on 7/11/2017 at 11:16 PM. Helped by I am sorry I don't remember her name, but she was great.

I always get great service at my local Kia dealership. They had some issues with the key to open up with, so they were nice enough to not charge for my oil change.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Dont buy your kia here!

By ebonyimage41 on 9/20/2016 at 8:15 PM. Helped by Matthew and William.

These people are rude and liers! Don't wast your time or money! I had a 749 credit score. William the finance manger ran my credit without my authorisation and got a nasty attitude when I called him on it. They took the car back after I drove it for a week and told me it was their fault that they didn't put my negative equity in the deal and that my payment would go up to 450. They got the car back and I still got a bill. Never buy from them! They didn't have any remorse. As a customer you deserve better! KIA also has the worst resale value ever and never do the three year deal!! They are incompetent and uncaring!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

They worked so well

By Haley Puckett on 5/20/2016 at 6:53 AM. Helped by Todd Wells.

Other dealerships wouldn't work with us, especially memphis. So we came to jonesboro and they worked so well, including paying our ford explorer completely off!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

I did not come to buy a car

By Remona Brown on 4/22/2016 at 5:54 AM. Helped by Michael Hooks.

I did not come to buy a car. But was offered a great deal. Thanks to michael hooks, william and Mr Harry. I love my new sportage!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

The experience at cavanaugh was awesome

By Leila gremard on 4/13/2016 at 8:10 AM. Helped by Michael Hooks.

The experience at cavanaugh was awesome. The salesman, michael hooks was awesome as well as william black! We had a fun, he is a pai in the butt but great help and a blast to work with. I would recommend anyone to come here!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

We were very pleased with our experience

By Austin Smith on 3/29/2016 at 7:21 AM. Helped by Michael Hooks.

We were very pleased with our experience. This was the most friendly dealership we have ever dealt with. I would highly recommend them for your next vehicle purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

William is the best of the best

By Sherry Rogers on 3/29/2016 at 5:59 AM. Helped by Matthew Wolfmeyer.

Came in for scheduled oil change on our kia sportage while waiting decided to look at the new 2017 sportage and matt introduced himself to us to show us the new vehicles on the lot was so insightful so we bought our 3rd Kia. William is the best of the best. Enjoy his personality each time we visit.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Thank you Betty and Rooster!

By Patti Guthrie on 3/19/2016 at 5:33 AM. Helped by Rooster Jones.

I looked online and got the best online service ever. Came in and everything was quick and well explained and got to drive off with a beautiful vehicle. Thank you Betty and Rooster!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

I am so excited about my new car

By Evelyn L Moser Ii on 3/2/2016 at 5:07 AM. Helped by Todd Wells.

The last time I worked with a Cavenaugh establishment, it left a sour taste in my mouth. I actually came here today as a last resort, but I am so happy I came in. I am so excited about my new car, and I look forward to my new relationship with Cavenaugh. :-)

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Crazy way of doing business

By Chuck on 12/16/2015 at 6:12 PM. Helped by Todd Wells.

I have been trying for three days to get a price on a new Kia from this dealership and all I get is (get me another dealers price and we will match it) To me it sounds like they want another dealership to do all the work for them

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Price
5   Quality of Work

I have given Cavanaugh Kia a totally great rating because...

By ladymanlipe on 5/21/2013 at 2:48 AM. Helped by Dewayne Stone/ Harry Harvey.

I have given Cavanaugh Kia a totally great rating because it was nothing but a great experience.. from start to finish. I hope you all get the opportunity to meet Dewayne Stone.. he is the awesome.. patient, kind, smart,.. knows his business.. did I mention patient?? Harry Harvey was awesome too!! It was truly such a good, good, experience.. will always go there .. I am one sold customer!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I used to view auto dealerships lower than Congress &...

By dswildin on 5/11/2013 at 1:40 AM. Helped by Rooster, Wm Black.

I used to view auto dealerships lower than Congress & the IRS, that was until I visited Cavenaugh Kia. These people truely know what customer service is! Great bunch!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

We were looking for a 2012 vehicle, slightly used. We...

By jmcmillin on 4/21/2013 at 2:04 PM. Helped by Jared Jones.

We were looking for a 2012 vehicle, slightly used. We were able to find a top of the line Kia that has all of the bells and whistles. We are very pleased with our vehicle so far and the overall experience.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

The people there were extremely nice and accomodating. I...

By gcmetcalf on 4/2/2013 at 7:28 PM. Helped by Dale "Rooster" Jones.

The people there were extremely nice and accomodating. I had a bad experience at another Kia dealer and was apprehensive but they made me feel welcome and treated me with respect. We negotiated a fair price and there were no surprises, no add-ons or doc fees, etc... The car was cleaned and preped and ready to go. The car was for my daughter and she was not able to go with me to pick it up so they told me to bring her back and they would go over everything with her. Brought her back the next day and they spent almost an hour going over the car with her and was very respectful with her also. Overall a great experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My wife and I recently retired (a bit early due to a...

By Lepomis7 on 3/14/2013 at 7:02 AM. Helped by Rooster.

My wife and I recently retired (a bit early due to a little luck and a lot of planning) to remodel an older family home in North Central Arkansas. A year or so previous to retiring, we had decided on a Kia Soul as the vehicle we wanted to begin this episode of our life. That’s a lot of time to research a vehicle. So, by the time we retired, the only decision we had to make regarding the acquisition of our Kia Soul was ... from whom? We chose Cavenaugh Kia in Jonesboro, Arkansas for a few reasons. With over a year to go, we researched Kia dealerships as well as Kia vehicles. That leaned us toward Cavenaugh but you want to avail yourself of your opportunities. We live, and have lived, modestly (another reason for us choosing a Kia Soul) and when you are a frugal sort, discussing the commitment to transfer a significant chunk of your current and future retirement dollars with someone (or some business) you’ve just met; it’s not wrong to advance slowly and with caution. We approached several dealerships and narrowed our interest to two then finally decided (for reasons that motivate most people - the gut – always keeping an eye on your dollars) to make our first encroach on the purchase of a Kia Soul with Cavenaugh. This purchase utilized both the Internet and cell phones. We had gone to Cavenaugh a couple of months earlier because we were going to Jonesboro anyway and wanted to do a test drive of a 2013 Kia Soul ... it really didn’t matter what dealership. But it was that first face to face with Cavenaugh Kia that tipped us in their direction more steeply. No push, no hard sell. We said we wanted to test drive a Base Automatic Kia Soul and the salesperson set us up, handed us the keys and we took it for a spin. Like them or hate them, the Soul fit us like a glove physically and with some kind of car-zen. Returned it, told the salesperson we were a couple months away from a purchase (settling some retirement financial juggling – that’s a blast). He gave us his card with the dealer’s phone number, a cell number for himself and an email address. The time came, we contacted the salesperson, he told us the Base Automatic units they had on the lot. They had our color. Got online, pre-qualified for the loan, had the rates and payments back in a matter of minutes and made a deposit to hold our vehicle. Just a few brief phone calls and we were done. Smooth as silk. We had a minor glitch in our purchase because my wife had a stroke in her 20s and while she can drive locally, a round trip to Jonesboro and back is a four hour drive; beyond her capacity. I explained this to our Kia Salesperson and said I would have to tap family, in the middle of a workweek, to drive us to Jonesboro so it might take a few days to arrange. That wasn’t a problem. We ended the phone call and within five minutes he called back and said he had explained our situation to his boss and that if we had difficulty arranging things, they would deliver the car to our home if we could come to Jonesboro and sign the papers. That’s a four hour round trip and two people from the dealership. After that phone call, I told my wife; “We picked the right dealer to buy our car from”. A sister found a way to drive us down and from the moment we pulled onto the lot; the experience with this purchase just continued to improve. Professional but personable. Everywhere a smile, a salesperson holding a door for you, someone whisking by on another mission takes the moment to give you a smile and speak. Sometimes when you commit to “signing the papers”, the mood shifts into a stern and aloof “all business”. Not here. The same affable personality you meet when you want take a test drive doesn’t switch into some “gotcha” mode once you have agreed to deliver them hard earned dollars. My wife and sister were out in the lot when I sat down to do the paperwork with one of the friendliest and professional guru’s of contracts, disclosures (and other multitude of papers to be signed) I’ve ever signed papers with. He had found a way to knock nearly a point off our interest rate which he didn’t have to do because we had already committed to the early rates. Once we were finished, I went outside and found not only our salesperson, but another staff member, all huddled around (and inside) our Kia Soul, showing my wife the ropes. I just stood quietly behind them and listened for a while. They didn’t have to be doing that. They were answering questions and pointing out things, laughing, huddled, as excited as we were about our new Kia. Eventually they “found” me but my presence didn’t break up the party. I remembered telling my wife; “We picked the right dealership”. And that’s the truth, folks. Several times we heard; “Your part of the Kia family now”. That pretty much sums up the experience we had collecting our Kia Soul into our retirement through Cavenaugh Kia in Jonesboro, Arkansas. Everyone wonders ... “But what about service after the sale?”. Can’t expound on that right now. But when the “service” kicks in ... I’ll be back to this site to update. But I have zero reason to think it will be any different than the same professional but personable experience we’ve encountered so far. As for the purchasing experience ... whatever “all the stars” are. I will recommend Cavenaugh to everyone thinking about a Kia. Stellar dealership. Stellar.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

My husband and I called the dealership. Gary Staggs was...

By Kbarnett1952 on 8/30/2012 at 6:28 PM. Helped by Gary Staggs.

My husband and I called the dealership. Gary Staggs was the one who described the car. He emailed me pictures. When we got there he showed us the car. We went in his office to do the paperwork. Gary was a real attentive and nice person. He got us something to drink, while he finished the paperwork. The one who did the financing was very helpful. He was a very nice fellow. Both guys chatted with us and made us feel at home. When we got ready to leave it was raining. Gary had someone pull it under the canopy so we didn't get wet. He also told us when we came back for our oil change the guy would detail it because it was raining too hard that day to detail it. If someone was buying a new car I would recommend Cavenaugh Kia in Jonesboro, AR

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

radiator got a hole in it at 25000 miles an they charged...

By gallen55 on 4/27/2012 at 3:57 PM. Helped by service dept..

radiator got a hole in it at 25000 miles an they charged me 99.00 to tell me that it was not covered in warranty. so I will never ever be seen there or every buy anything from them ever again an i will tell everyone that ask me about my kia that the warrany dont cover every thing for the 5 or 60000 so i am sure the 100000 mile is about the same i am sure.they should have at least not charged me to tell me it was not covered by warranty. so i will buy something from a nother company next time.wife was very unsure about the warantty anyway. anyone that reads this please be careful about buying from them they lie to you because they told me my trade was only worth 2500.00 on kelly blue book an i looked it up on internet an it showed 3000.00 for worst condition so i should known they were lieing an ripe offs.

I would not recommend this dealer.