Dealer 2-Year Rating

Overall Rating

3.2 / 5
Customer Service
3.2  
Friendliness
3.4  
Overall Experience
3.2  
Price
3  
Quality of Work
3.2  
Service
2.5  

Dealer Reviews

Show:  

Overall Rating

4.0  

4   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Friendly service staff.

By Ghostryder on 3/22/2019 at 12:47 PM. Helped by Terry.

Friendly service staff. Terry went out of his way to rectify a situation that would of driven me to do service elsewhere. I recommend this dealership for your service needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AMAZING CAVENDER TEAM!

By Kristin Garcia on 12/23/2018 at 2:31 AM. Helped by Brady, Corey, John, and Charles.

We went in to Cavender Chevrolet today to look into upgrading to a Silverado Z71 for my husband. Not only was Brady amazingly helpful and informative, he was an all around nice guy! A huge shout out to Cavender for understanding that your team members will make or break you and for having Brady, Corey, John, and Charles on board to help make this an amazing early Christmas experience for us...my husband could not be any happier! Thank you all!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Hides defects with huge price sticker

By RAV4buyer on 9/26/2018 at 1:21 AM. Helped by Michael Brundeen, Chris Johnson.

Damage (1 inch in diameter, chip/ crack, previously filled with resin) on windshield was covered with a big price tag at all time. The price tag was removed only after the finance transition was completed. Cavender Chevrolet Preowned Manager deceitfully withheld information affecting the desirability of value of a vehicle to obtain a financial advantage.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

excellent service

By jbeavin on 4/23/2018 at 11:34 PM. Helped by Alan Thomas.

the sales person Alan Thomas was both patient and very helplful We decided to lease a chevy truck . he went beyond the usual sales pitch to explain several different options. I highly recommend this sales person and the Cavender Chevrolet dealership Thankyou Joe & Chris Beavin

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Poor service!

By RG II on 2/22/2018 at 12:53 AM. Helped by Service department and manager.

Have been to this dealer several times for service and every time something goes wrong Here are a few examples: - went in for window tint quote and was sent away due to how busy they were and was told I would receive a call. Never received a call. - went in for inspection and then to tax office, after long wait at tax office was told that the inspection was not complete and asked to drive back to the dealer to correct. Vin keyed in incorrectly. - recently back for rattle in dash and told that the leveling kit installed on truck at time of purchase had been over leveled and need to be adjusted to avoid further damage to tires etc. This blew my mind when they tried to charge me for alignment after correction was made WOW! Now that adjustments have been made truck sits at stock height putting me out $500 for leveling kit I had them install at time of purchase. I have emailed Cavender with my concerns and to no surprise they have not responded!

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Ripoff - Scam Service Department Transmission blew up

By Defrauded by Cavender on 8/26/2017 at 1:01 PM. Helped by Service Dept Manager.

After leaving dealership's service department, reported engine light still on for transmission. Advised to continue on that it was repaired and probably just forgot to reset the code. Transmission blew up then, with investigation discovering that Cavender had replaced the transmission filter and no transmission oil was getting through....causing the transmission to overheat and burn up ... altogether with towing etc costs approx $4000.00. Made numerous attempts to discuss with Cavender but they would not discuss so had a Transmission specialist in San Antonio take care of replacing. Could not just leave truck sitting there any longer for Cavender to answer our calls. The Transmission expert even called Cavender Service Manager to try and discuss their error and show them the damage before he began replacement but they would not even talk to him. I believe they thought it would just go away if they ignored me long enough. I tried to be nice, respectful, interested in their own prognosis but No Response. They had ample opportunity and I even kept low key...bringing a complaint only to BBB where they tried to deny fault saying the technician is no longer with them ... so we could not question his procedures and Cavender suggested they would pay $1500.00 to fix their error if I wouldn't tell anyone about it basically. I wanted full re-imbursement. I could not find a place on their website where consumers could write honest reviews....therefore am now in search of all such places in order to inform the public about their service department. We'd used Cavender for years as well as all our family and have always been able to get down to the problems at hand with any vehicle. We heard that employees had apparently been leaving the service dept left and right and a great deal of dissatisfaction-costly errors made because the policies changed to PUSH THE VEHICLES OUT, not fix them....and their attitude has been "mums the word" to the consumer. I would like to see the old guard "honesty" and "customer service" back in place....and truly a SERVICE department. We are Chevrolet to the bone and it is disparaging to be "HANDLED" in this fashion.... I'd say go on up the road to have your vehicles serviced by experienced technicians that listen when there is an issue..not just try to up sale you on some pckge service item.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My wife and I left the house one morning to go vehicle...

By spostalwait on 3/12/2013 at 3:50 PM. Helped by Woody.

My wife and I left the house one morning to go vehicle shopping thinking we were probably going to end up in at least a ten year old vehicle with high mileage. We stopped into Cavender just to look around and see what they had, but in the back of our minds we were thinking we'd never get into anything they had to offer due to limited credit. The entire staff proved us wrong that day. We left that day in a 2012 Chevy Traverse with very low mileage, and it was all thanks to the staff fighting to get us financed for the vehicle we wanted. We can't thank them enough, and we'll be buying all of our vehicles there from now on. Steven and Sara Postalwait Boerne, TX

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The Service Department at Cavender is absolutely FIRST...

By nca4731630 on 2/8/2013 at 11:48 AM. Helped by Scott Small.

The Service Department at Cavender is absolutely FIRST RATE... I have several Chevrolet Products including twol late model Corvettes and have been extremely pleased with the Service Dept. The Sales Dept is another story though. I have tried to buy cars here and was totally turned off. I won't use them to buy a car ever! Snobby and arrogant....

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

I'm a true believer in excellent customer service-I am in...

By dkaiser on 1/12/2012 at 7:34 PM. Helped by you should know.

I'm a true believer in excellent customer service-I am in the sales industry myself-and so I know how competitive it is out their. We made this dealer our 1st choice to visit and the drive took longer than the visit itself-from the moment we got off our car to meet with a salesman-we had no salesman in mind-we were assisted with a person whom we didnt have a name of-never shook our hand and when we asked what type of vehicle we were looking for he simply pointed to the direction of the vehicles-after looking a little we asked to see 2 vehicles so then he went to get the keys-still not knowing his name or him knowing ours-the 1st vehicle we looked at wouldnt start-so he called a mechanic to jump start it-we proceeded to see the 2nd vehicle took a test drive by then we got a handshake and introduced ourselves and thats because my husband initiated the handshake-after test driving the vehicle we went into his office to negotiate-we negotiated 2 times and got turned down and left with no vehicle-very disappointed with this treatment-we were pre-approved by our bank and even had a buyers check in hand-sad to see that this dealer made no deal-I hope this review will be a lesson to be learned from not just the dealer but for the consumer as well.

I would not recommend this dealer.