Dealer 2-Year Rating

Overall Rating

3.3 / 5
Customer Service
3.4  
Friendliness
3.4  
Overall Experience
3.2  
Price
3.2  
Quality of Work
3.4  
Service
2.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Rock stars of Dealers

By Billy Hendrix on 11/22/2016 at 1:00 PM. Helped by Mike.

My Wife and I have been to several different dealerships looking to purchase a new vehicle. We have had the Shock N Aw to the puppy dog making us feel guilty and to the angry for not buying from them. I was expecting the same thing here since this was our first time visit. Boy were we wrong, the sales people here cant be compared to any other dealership. The sales people actually treat and speak to you like your part of the family and they play no games, insult you or degrade you. We purchased our new vehicle last night and it felt like it was a purchase from a from a family member. The people here are truly the rock stars of dealerships and the sales profession.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Great service

By Mlbowers6456 on 9/28/2016 at 2:16 AM. Helped by Kim, Rich, Angela.

We have been servicing our Sonic here since new. Kim, the new service manager, is very friendly and her staff is easy to work with. The customer lounge is great.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank You!

By Cdmgp1021 on 9/27/2016 at 4:19 PM. Helped by Joe Clark.

Brought in our terrain due to the lift gate not closing automatically. Service department found the issue and fixed, then, for mo extra cost, replaced the other closer on the other side. They had it switched out and I was able to leave within two hours, and they gave me a free detail!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Scratched wheels

By Bernewts3 on 2/2/2016 at 1:29 PM. Helped by Greg Clark.

Had my Silverado serviced and they rotated my brand new less than two weeks old wheels and scratched all four. Would not own up to scratching them and slapped a different shade of black on them and the owner said its ready for pick up have a nice day

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Service Department Ruined Brand New Rims

By Tessers on 1/29/2016 at 3:50 AM. Helped by Greg Clark.

My family purchased new American Racing rims for my brother's Chevy Silverado for this past Christmas. When he needed an oil change and thought maybe an alignment, he went to Cecil Clark Chevrolet thinking the service department would know what they were doing because they are a dealership. He did not need an alignment but they did decide to rotate his tires with the oil change. The service tech used the wrong size socket on the key for the lug nuts and gauged a huge scratch around every lug nut. Not on one wheel, but ALL 4! After much frustration with management, the owner said they would not own up to the damage but offered to fix them anway. He was turned over to the body shop where they didn't even move his truck or clean the rims and only touched up the rim with what looked like a glossy touch up pen- the rims are matte! They now look horrible! We are so upset that they cannot take ownership of their wrong doing and make it right. Customer service and the OWNER could have kept happy customers for life but instead they are getting my bad reviews. Now we want to let everyone know that not only are their techs inexperienced and unreliable but the management and ownership can't take responsibility for their employees' mistakes and make things right. There are plenty of dealerships in this area, don't go to this one!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience - 5* all around - Joseph Clark is great!

By tjc_wpb on 10/21/2014 at 12:42 AM. Helped by Joseph Clark.

Joseph Clark of Cecil Clark Chevrolet is the real deal!! It would have been a 3-hour drive for me to drive there and purchase the Chevy Tahoe LTZ. I was having a busy day at work in West Palm Beach, and Joseph not only offered me more on my trade in than any dealer nearby, but he also was willing to give me the best price on the new Tahoe of anybody I contacted, and as if that was not enough, he offered to drive the car to West Palm Beach, do the paperwork in my office and take my trade back to Leesburg - and save ME the 3 hours of driving. Wow!! Can you say impressive? Every question answered, timely, called me early in the morning from home when I sent my email. Just Right On Top Of Every Little Detail from the very start!! I am so impressed. My next Chevrolet will come from Cecil Clark in Leesburg - and I won't waste much time dealer shopping in my neighborhood.

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
5   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

I purchased a 2012 Silverado in September of 2012. The...

By VSmith0203 on 2/18/2013 at 6:54 PM. Helped by Phil.

I purchased a 2012 Silverado in September of 2012. The sticker price was $41,000. I had a trade-in, which was an older vehicle was lots of miles but prior to going to the dealership I did my homework on the trade-in value and it was $5700.00. They told me they would give me $2000.00 and when I said forget it and got up to leave they asked me how much would I need to make the deal happen and I told them $5000.0..they said "OK". I also had a corporate discount which totaled $2723.00. I told them I would have to come back later so I could go home and get my glasses so I could read the paperwork. They assured me that wasn't necessary...yes...a stupid move on my part. They only gave me $2000.00 on my trade-in and never gave me my company discount although I asked them about this at least 4 times. When I realized what they had done when I got back home, I called them but they said they had already sold my vehicle (so I couldn't cancel the deal), I signed the paper work and I was basically out of luck. Worst yet, I went to trade it in to get a better gas mileage vehicle and I lost 42% of the value I paid since Chevy's don't retain they're value and because they manufactured too many they're giving them away now. If you're shopping for a Chevy there's another Chevy dealership across the road - don't deal with these immoral people.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Price
5   Quality of Work

We have bought several cars from Cecil Clark Chevrolet...

By preston80 on 10/25/2012 at 2:23 PM. Helped by Sales and Service Department.

We have bought several cars from Cecil Clark Chevrolet and will only bring them here for service. The staff is great. They are always willing to go that extra mile to be sure all of their customers are pleased.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

The most dishonest service department that you could ever...

By hoodcheese on 7/3/2011 at 9:11 PM. Helped by service department.

The most dishonest service department that you could ever find. They tried to charge for over $2ooo worth of repairs that were not needed. I would stay far away from this dealership.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I have bought from many dealers during my driving years,...

By namgrunt on 5/31/2007 at 3:49 PM. Helped by Paul Anderson & The Service Advisors.

I have bought from many dealers during my driving years, but, at Cecil Clark Chevrolet, you get a sense of people that do business and treat their customers as they would want to be treated. Since moving to Leesburg from North Florida, I have bought 4 vehicles from Cecil Clark Chevrolet. Because of the way they treat their customers, both before & after the sale. Their service Dept is 2nd to none. Chevrolet could use Cecil Clark Chevrolet as the example of what a dealer shold be.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

I took my Chevrolet Corvette in for a warranty repair on...

By fergy on 12/12/2006 at 3:24 AM. Helped by Dave in body shop.

I took my Chevrolet Corvette in for a warranty repair on a delaminated roof. The car was done sooner than promised. The work was perfect. The paint matches perfect. I bought my car at another dealership over 60 miles away. The closest Chevrolet dealer to my house treated me awful. The service manager told me the car wasn't his problem and that I should take it where I bought it. Cecil Clark was helpful. They offered a rental if I needed it, which I didn't. They worked out several solutions for my problem. I had never visited them before, but the attitude of their staff will bring me back.

I would recommend this dealer.