Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.8  
Service
3.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing experience at Center BMW

By Elocke on 2/19/2019 at 12:00 AM.

Jordan Simon has helped me with my past two X3 leases. He’s extremely knowledgeable and really makes sure you love the vehicle you are getting into. Jordan made both leasing experiences easy and exciting. I would definitely recommend coming to Center BMW and seeing Jordan!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

X1 Purchase

By Marc321 on 2/16/2019 at 10:31 PM.

Jordan and Lance are the best. Amazing customer service and delivered more than all the other dealerships in the area. Highly recommend them to anyone shopping for a BMW in the Los Angeles area!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Such a great experience!!!

By Vpat38 on 2/1/2019 at 4:04 AM.

Anita Lee, thank you so much. Sometimes purchasing a vehicle can be overwhelming. Anita made my buying experience pleasant and stress free. I would also like to thank Dan and the lovely woman in Finance. Thank You Center Bmw!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing expirience

By Max on 2/1/2019 at 12:47 AM.

It was a pleasure to work with Anita and Center BMW. Althrough I was not a very easy customer because this was my first lease, Anita gave me all explanations and helped me to understand the deal in great details. I also was recently relicated to the US and dont have a credit score - Anita worked with BMW financing and made the deal possible. I also apriciated that Anita was answering me long after business hours.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional and Caring

By D. Hartnett on 1/29/2019 at 11:46 PM.

We contacted Anita Lee online. We told her the parameters we wanted to work with. She was able to offer us a BMWe that met our suggested criteria. At the dealership, Anita was knowlegeable, sensitive,, and transparent. After our purchase, she has promptly answered all of our questions.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By MN on 1/21/2019 at 9:15 PM.

My wife and I bought a CPO from Anita Lee at Center BMW and had a great experience. She made it simple. And even let us borrow the big red velvet bow to present the car to our Son. Very cool. Thanks Anita.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best BMW dealership in SoCal

By Sl on 1/20/2019 at 4:44 PM.

John and Lance were great to work with. I came in without an appointment to turn in my lease and they made it happen without incident. I was interested in a 440 and John was very knowledgeable about the car. John and Lance came back with a great offer but I was not ready to make a deal at that point. They were both low pressure as I left and John continued to follow up with me. A few weeks later I texted John about the 440 and we negotiatied a great price before I came back in. When I came in John had the car ready for me. Lance continued to make the experience great as we closed a deal. This dealership is by far the best BMW dealer in SOCAL we came from Valencia to do business and I would suggest that Valencia locals do the same as Center BMW is far more rofessional and cares about your business. I would not have renewed a lease with BMW if is was not for John and Lance. I could tell that they truly valued my business.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By BStok on 1/20/2019 at 1:54 AM.

I came in to look at an I3 from Centers website. Jordon was a great help and very knowledgable. I would go back to him for my next car. Ali was a great help in finance. Very knowledgable. Jordon call me up a few days later just to make sure I was happy with my purchase. My experience at Center was excellent.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By X5M_Guy on 1/13/2019 at 2:50 AM.

There's a really good selection of vehicles here and the CPO's are priced well. The buying process was smooth and painless. Didn't feel pressured at all. Financing terms were reasonable as well. Tutorial on the navigation system and touch input system was really appreciated as well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Above and Beyond

By newbmwdude on 1/11/2019 at 4:38 AM.

Hidden gem of a stock lot but they will have your top choices ready if you sort through their list of availables and pre select vehicles to test drive. Anita Lee was a total zen master who could bring out the best for your taste and needs. She even personally delivered the vehicle to our home in the pouring rain, that's what I call 5 star service. Anita was great with the kids and she went the extra mile to make sure we got the absolute best deal possible. Ali in Finance was very charming and made the hard part super easy. Plus they have freshly baked chocolate chip cookies!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Terrific Customer Service

By Michael123 on 1/10/2019 at 11:43 PM.

I went to Center BMW to meet with Anita Lee after a very poor experience at Bob Smith BMW hours earlier. Anita treated me fairly, with respect, and helped me buy my first new car in decades. She was very knowledgeable about the vehicle, had excellent follow through, and even booked a Genius appointment for me to better understand the cars features. Anita was no nonsense when it came to negotiations and was honest and fair in what she was able to offer. She was very personable and disarming and I would highly recommend her to others looking for a BMW of their own.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

They don't honor the services that they preform

By Arbie Santos on 1/1/2019 at 6:23 AM. Helped by dave.

STAY AWAY FROM CENTER BMW SERVICE!!!!! Center BMW is NOT Better Business Bureau Accredit. You can tell that a lot of people had bad reviews with there encounter with them here in yelp and other websites. They do not honor their services that they preform on. I had my car repaired here with my CPO warranty for oil leaks. Later on, there was a noise coming out from the engine. So I went to another dealer knowing I still have warranty on my car, The Technician from another dealer found out that a missing bolt was missing and 2 other bolts were broken from the power steering pump and made a crack in my oil pan from the previous job they did. When I came back to Center BMW They agreed to fix it (knowing it was their fault) but they will be just welding the oil pan and say its okay. When I asked for the refund of my $189 for inspection fee they said that they will not refund my inspection fee because the General Manager Shawn said that, I didn't go to their shop for the inspection. so I replied and told him that I still have warranty for my car and I can go to any BMW shop. And If the damage is covered i would've paid the warranty deductible. But the damage of that noise was from their previous job. So, I asked why do I have to pay for your mistake. . The cause for that noise was due was from the previous job they done to my car. But, Still he will not refund my money instead they got my oil pan serviced by welding the crack and modifying to make things to make it work. If you break something, you should replace it. If it were his car I bet he would probably be as mad as I am. So please don't support this dealer with a shady General Manager that cant honor the work of their service. What happened to your motto "Customer Service that is Centered on you" ZERO stars for this dealer!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing experience with Jordan Simon

By Gerry Liben on 12/31/2018 at 8:58 PM.

Excellent and very professional customer focused service provided by Jordan Simon and Lance Jackson. They worked with my budget and they were very accommodating. I give these folks xxxxxxfor their great attention to detail.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Friendly patient service

By Bmw530i on 12/28/2018 at 1:19 AM.

Very pleasant experience. Took me a few days to look around and make up my mind without rushing into a decision. Definitely not a regular corporate structure. It did not appear as if they were trying to push me to buy, even tho we all know that's their business. Great service good people. Anita was knowledgeable and enthusiastic about cars. Will definitely come back to get an even better deal. C u in 36 months!:)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience

By Lexie1216 on 12/26/2018 at 3:38 AM.

Coming in for the first time I had so many questions, I feel that John did an amazing job addressing all my concerns. I would recommend It to anyone who’s looking to purchase a new vehicle. The process was easy!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Why can't car buying always be like this?

By X3Fan on 12/23/2018 at 8:02 AM.

On our way home from Volvo Santa Monica we unexpectedly decided to stop by the BMW dealership near our house. With our kids asleep in the car I went in to take a quick look at the X3 and ran into John. My guard is always up when I meet someone from the sales team but John's demeanor made this a different experience. He was friendly, knowledgeable, easy to talk to and I didn't feel that high pressure "salesmanship" that makes me runaway hating the whole car buying experience. He took the time to walk me through the car and all its features versus trying to "sell" me a car I didn't want. We ultimately went on a test drive where he listened to what I was looking for and gave me options on how best to move forward. He then followed up without a barrage of emails and calls (unlike the other dealerships) and instead respected my request to be contacted by text. Later after I presented him with a deal I found at another dealership, he worked hard to beat their offer and worked around the clock to find the exact car I was looking for. We ended up buying the car from John thrilled with the excellent service and attention we received. This chance encounter caused us to break with Volvo after 10 years. We're thrilled with our new BMW and we consider John to be a friend. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My first 328

By Marisoul on 12/19/2018 at 8:55 PM.

My salesman, Jordan, was extremely professional, respectful and kind. My experience was a joy for being my first serious buy of this calibur. Felt comfortable and apreciated, unlike other places...thank you! I definately recomend Center and look forward to the BMW relationship...

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Such an easy experience

By Happy customer on 12/16/2018 at 1:27 AM.

Friendly, efficient and straightforward. I actually enjoyed the experience. I particularly appreciated Anita Lee's approach to helping me with the purchase. Great team overall.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Fourth care from Center BMW

By N on 12/12/2018 at 4:44 PM. Helped by Nathan.

All went smoothly with John’s amiable demeanor and the excellent car he found for me out in the hinterlands. Also appreciated Nathan of Finance.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great experience

By Chaz23 on 12/11/2018 at 2:53 AM.

John was really great and not pushy. We came once to test drive, and came back again to test drive and then purchased the vehicle. The whole experience was done without trying to rush us into something, and make sure we found the vehicle was right for us. Super friendly and knowledgeable as well and helped us set up our settings in the car before we left. Thanks again!

I would recommend this dealer.