Dealer 2-Year Rating

Overall Rating

3.5 / 5
Customer Service
3.2  
Friendliness
4  
Overall Experience
3.4  
Price
3.7  
Quality of Work
3.2  
Service
2.2  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Old Expression Bait and Switch.

By Looking for any honest GM dealer on 6/2/2017 at 4:05 PM. Helped by Stephen Brown.

Slick telemarketer Stephen Brown baits you in and makes an appointment to help you. When you arrive Steve is gone and some late night jerk salesman is there instead. Steve even calls and confirms your appointment but he ain't there when you arrive. You'd think Central Chevrolet would have more integrity.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Awesome Buying Experience

By JT on 5/10/2017 at 6:57 PM. Helped by Steve, Ed, Melissa.

Top notch buying experience. No pressure, fair negotiation...easy transaction. Thanks to the sales team, sales management and finance. I would definitely return for my next car purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

That Montone, what a Guy!!

By SamBovino on 12/19/2016 at 10:50 PM. Helped by Guy Montone.

2 years ago I met Guy Montone when he assisted my friend in purchasing a new Chevy Silverado pick-up. I was really impressed with Guy''s level of expertise an manner while navigating my buddy into his new pick-up. Well, now it was my time to have Guy help me & my wife purchase a new family vehicle. He eased us into a Chevy Equinox. My wife usually doesn't understand the features of a new vehicle very well but Guy had her up & running in just a few minutes. The entire buying process was made a very enjoyable experience! We highly recommend Guy as the Guy to see when shopping @Central Chevrolet.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Efficient, and went the extra mile

By Erik on 12/2/2016 at 12:31 AM. Helped by Guy Montone.

I just purchased a 2017 Colorado diesel - these are almost impossible to find on local lots. I had left my number with Guy Montone, who not only called me as soon as one came off a truck, but immediately had it prepped for a drive. As I was only available on a Sunday, Guy came in on his day off to show me the vehicle and then sent me home on a 24h test drive. I came back the next day with many questions but not much time to discuss. Guy took a list and in the next day, gathered all the answers, found me extra rebates/incentives, and got me top dollar for my trade. Delivery was quick and easy the following day. I can easily say the service at Central was like "the good old days" - not like the current norm of high turnover, not-so-knowledgeable salesman and managers. I hope my service experience lives up to the sales department at Central. Thanks!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Dealership

By Goober on 10/14/2016 at 4:37 PM. Helped by Guy Montone, Cait, Mellissa, Ed O'Grady.

I bought my 2016 Cruze from Guy Montone, excellent experience from the moment I walked in the front door and was greeted by a young lady named Cait to the business office that arranged my financing !! They even had my vehicle ready for me by the time the paper work was complete. Way to go Guy's !!!

I would recommend this dealer.

Overall Rating

2.2  

1   Customer Service
3   Friendliness
2   Overall Experience
3   Price
2   Quality of Work

Don't trust their multi point inspection

By J.Young503 on 10/12/2016 at 3:12 PM. Helped by Joesph Barbero, Michael Beauchemin (Tecnichian).

I'm wondering if they really inspect what they say they do. Brought in my 14 Silverado for its 2 year plan maintenance, oil change and multipoint inspection. Got my my multi point inspection back... Everything looks good all green check marks. This would be all good except for the fact that my transfer case had started (again) leaking before I brought it in for this appointment. What's with theses dealership service centers in western MA?? Be careful bringing your vehicle here.

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
4   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

They are not to be trusted

By Dianajm10 on 9/10/2016 at 3:31 AM. Helped by Stephen Brown.

I spoke extensively about wanting a 3 year 36k lease. When I got the paperwork home and looked more closely, they sold me a 39 month lease. The sales guy Steve NEVER mentioned it was a 39, and that's not what I wanted. I'm expecting them to apologize and do their best to fix this, or I will never go there again, nor will I tell anyone else to. It's a shame you can't trust car dealers, especially if you're female.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mike Ziter was amazing

By Mswk2744 on 8/31/2016 at 10:36 PM. Helped by Mike Ziter.

Mike helped my good friend lease a new Cruz, Mike was understanding and provided superior support and was dedicated in his sales role. Most recently Eric and Dan in service helped get my daughters car back on the road with no advanced notice..

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
3   Friendliness
2   Overall Experience
2   Price
1   Quality of Work

All sales and no service

By Bob 5075 on 8/22/2016 at 10:37 PM. Helped by Michael Easton and GM Pierre.

Initially, I was impressed with Michael Easton, the salesman who sold me a car. He seemed like the type of guy who you could have a couple of beers with. However, once the sale was consummated my opinion changed 180 degrees as the weeks passed. Phone and text messages were returned but never followed up with the service I needed and expected. I finally had to call the general manager Pierre to resolve the issue of getting a new one. Papa's Dodge in New Britain CT was able to give me a new one which Central Chevrolet paid for. Upon leaving Papa's the service manager told me "we could of had you out of here 35 minutes ago but I never heard from the GM". Pierre's response to a follow up call from the service manager was "sorry I forgot to call you back" Take a ride to Papa's if you want service after the sale.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Staff

By David D on 1/6/2016 at 8:11 PM. Helped by Mike Camerota, Todd Volk.

I am in the auto industry and have dealt with hundreds of dealers. Central Chevrolet is far and above the best place to do business. When a friend or family member calls for help to purchase a Chevrolet product (I am not a Chevy dealer) there is no other place on earth that I would send them. From the owner on down everyone is a class act. Truck was perfect and pricing is always the best. Thanks to Mike Camerota and Todd Volk the process was seemless

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience
5   Price

Best buying experience ever

By Hank on 12/24/2015 at 5:11 PM. Helped by Mike Easton.

We as a family have bought 3 used cars in the past 6 months . This was the best of the best .Arrived at the deal around 2 pm met with Pierre head of the department . Very professional ,told him which car I was interested in and what I was trading in . He set me up with one of his saleman Mike Easton and it got better from there . Mike went over the car with me had it pulled up and went for a test drive new the car and it's options . He was very upbeat and fun to work with. Paper work was done as promised . Met me half way from my house changed over plates sighed all paper work and on my way. Got a note in the mail today from Mike thanking me for my purchase and if I needed anything gave me his cell number. This is how all dealers should treat their customers . General Motors should use this as an example for all their deals . Thanks Peirre and Mike .

I would recommend this dealer.

Overall Rating

1.3  

2   Friendliness
1   Overall Experience
1   Price

Won't Sell the President Day Deal Car

By clarkclarkwjc on 2/13/2015 at 2:44 AM. Helped by Steve.

Central had a President's Day deal on a 2014 Chevy Silverado WT1 that had a MSRP of $27,0000 and in their Ad they had 2 on sale for $19,999. When I went in at 11am to ask about a truck, I was told that at that price of $19999 that the Truck was USED. (if they would ask a Sales Manager they would know that the Truck was New) So, I left and then received a phone call at 12:45pm. Saying that the Truck is new. I told them I would be in in a couple of hours to test drive the Truck. At 3:45pm, I get to Central Chevy to test drive the truck. The sales person said the truck was ready to test drive. It was not the Red One in the Ad, that sold (the truck from 3 hours earlier.....) But, the Ad said they had 2 at $19999. So I test drive the truck. Then we worked on a tradein for my car. At Sarat Ford, I was offered $1000 for the tradein. At Kia of West Springfield I was offered $1200 for the Tradein. Central offered $300, yes $300....... i said no, and started to walk. He than said $1000 for the trade. And asked if we had a deal. I said Yes. Then all of the sudden.................... Then All of sudden the $19999 Truck was then raised to OVER $21,000. (in other words, if they can not get my trade for $300, then the cost of the truck went UP. And I was told the $19999 sold and this one cost more. even though the MSRP are EXACTLY the SAME and the AD said 2 were available at this price. So, one again I walk out. Get out the door. And the sales manager follows me. We talk and he said to come back inside and we can work out a deal. The deal was for a $30000 MSRP Truck for $21,500 with a $1000 . So they were able to get and extra $1500 out of me for a truck with a higher trim level.) It is an Awesome truck, but for $1500 more.............. 20 minutes go by and no paper work to sign. I have been at the dealership for 1hour and forty five minutes and was LATE for Work. So I told them I had to go and left and would be back later. So, I go on my computer and that is how I find out they have not 2, but 6 Trucks at the $27000. And I can not Afford to pay more than $19999 for the Truck, So, I will not be going back to Central Chevy. They keep changing the DEAL. Why did they Change the Deal to get $1500 more out of me that I do not have.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

On Dec 10, 2012 I visited Central Chevrolet to find a...

By sr7665 on 2/12/2013 at 4:51 PM. Helped by Mike Ziter salesman.

On Dec 10, 2012 I visited Central Chevrolet to find a truck that was suitable for transporting horses. They did not have one in stock with my description but said if I gave my credit card they could find a truck and hold it for me. The next day they put a $500 charge on my card without my signature or permission. I didn't find out about the charge until I received my credit card statement. About 6 weeks later they found a vehicle. It had extremely light colored leather seats! I told them I need dark interior because I have a dirty job working on a farm with horses, dogs etc. The truck was not suitable for my business but they refused to refund the $500 they took from me. The Attorney General and Discover Card assisted in getting my money back. Do not go to Central Chevrolet! They are dishonest and don't care about the customer. Do yourself a favor and chose another dealer.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

I was looking for a 2010 used chevy truck or new leftover...

By johnsls7 on 2/12/2012 at 3:17 AM. Helped by 2.

I was looking for a 2010 used chevy truck or new leftover on autotrader.com and found one at central chevrolet in w.springfield. I called and I told the sales person that I could not make it there before they closed on sunday so he said he would park the truck near the service area fence then proceded to give me wrong directions. I was not able to find the dealership that I drove and hour to find. I spoke to the sales department the following week and told them I would leave work early saturday and be there around 4:30pm knowing that they closed at 5:oopm or so they advertize there hours on saturday as open til 5:00 pm but when I arrived at 4:40pm, I got there just in time to watch all the sales staff walk out of the showroom, lock the showroom door, get in their vehicles and drive past me standing in their parking lot. I know that they saw me because I was wearing my work coat that happens to be lime green because I am A forman with the largest employer of union carpenters in the country. Most carpenters drive trucks as I do. I just though that I had to give my review and share my experience with Central Chevrolet of west Springfield Ma. to anyone that might be thinking of buying a vehicle from them. I was able to find a chevrolet dealer that was willing to stay open after hours for me and now I am driveing a new 2012 chevy silverado J Fuller Leominster Ma.

I would not recommend this dealer.

Overall Rating

2.0  

1   Customer Service
1   Friendliness
3   Overall Experience
3   Quality of Work

i went to inquire about purchasing a pre owned vehicle.i...

By agawamball on 2/2/2005 at 9:32 PM. Helped by roger westbrooks.

i went to inquire about purchasing a pre owned vehicle.i let the salesman roger know my credit wasn't up to par,,but!!i had cash he insisted on financing now they run my credit,and i owe a bank 103.00 dollars so obviously the credit part didnt go through..totally ignored the next day by roger westbrooks..so i call down there a gentleman talks to me says he'll look into it,takes my cell number says he'll call me.totally blows me off no call absolutely no courtesy to call me back.wow!!!talk about customer reps,huh!on top of that he doesnt even give me my registration from my old vehicle back,so now i have no registration in my van,i would assume thats my fault too..very very insulted,read these thank you letters in the lounge area,bet you they don't post this one,,burns me up,death in my family left me cash..and they ignore me completly.they will know who i am

I would not recommend this dealer.