Dealer 2-Year Rating

Overall Rating

3.9 / 5
Customer Service
4.2  
Friendliness
4.2  
Overall Experience
3.7  
Price
4.1  
Quality of Work
4.4  
Service
1.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By rhpruitt on 8/30/2019 at 5:47 AM. Helped by David Furtado.

Have always had issues resolved, just completed my 5th deal. I would highly recommend this dealership group for it's integrity, knowledge, service, and pricing !!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible service dept.

By Luce Transport on 5/24/2019 at 3:42 PM. Helped by Nathan.

Good job bone heads! you said to contact you @ an email address that does not exist, just another example that you don't care about your customers. We have had 3 bad experiences with these clowns. The first was a 4000$ warranty issue that they did wrong and had to do over 1 month after their screw up. The 2nd was the same vehicle was in for an oil change, when we picked up the truck we decided to lift the hood just to make sure everything was ok ? the dip stick was laying on top off the motor and upon checking it was more than a gallon low? The last straw was this last April our 2014 Ram 2500 was in for some warranty issues and a few other minor issues.(check eng. light, air bag light, mirrors inop., windshield washer inop.) They did fix the 1 warranty issue? We requested that they replace both mirrors at our cost and fix the broken windshield washer. After 2 weeks in a rental car that we paid for, they called and said it was done. Upon pick up both mirrors were still broken (never been touched) check eng. light was still on and so was the airbag light. The broken part of the windshield washer was replaced but never hooked up? We are so frustrated with poor service @ Central Valley Dodge that we will never buy another Dodge vehicle. Which is sad since we have had Dodge/Chrysler vehicles for more than 40 years.

I would not recommend this dealer.

Overall Rating

2.0  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Price
4   Quality of Work

Hiding Behind Warranty.

By mrincredible on 5/15/2019 at 8:16 PM.

Back in Nov 2018 my 2015 Dodge Journey wouldn't recognize my key fob (and there is no other way to start the car!) I took it in and found out the receiver (which is located inside the dash) stopped working. It cost $700 to fix. Because it was out of warranty (by a few thousand miles) they refused to reimburse the cost of the repair. My car had ~62,000 miles. This part was defective and I was even told this by the dealership. I should be able to turn my car on longer than 3-4 years without having to pay $700 to fix. Dodge really should stand behind their product and reimburse this cost rather than hide behind their warranty. It would go a long way to give a good will reimbursement in this situation. I do not recommend purchasing a Dodge vehicle due to this experience.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

horrible service dept.

By Luce Transport on 4/16/2019 at 7:59 PM. Helped by Nathan.

We recently brought our 2014 Dodge Ram in for some minor service issues (2 were warranty & 1 recall) and 3 other issues, burnt out lights, rear camera inop, windshield washer broken. We had to rent a car since we live 60miles away. (at a cost of 700$ plus time off work) They kept the truck for 2 weeks then called and said it was done. When we arrived to pick it up only 2 of the issues had even been done with no explanation of why it wasn't finished. Our expense was way more than the 700$ rental car, since we lost 2 days of work. The service rep. didn't seem to care that the work wasn't done or even addressed. This is not the first time we've had horrible service from these clowns, but it is the last. We left the dealership in disgust and will never go back.

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Awful customer service

By Adri80 on 4/9/2019 at 10:46 PM. Helped by Adam Mello Nathan Birdson.

Made an appointment at 8:30 AM car wasn’t even touched until after 1:00pm. Told check engine light and code was probably due to a bad batch of gas because they couldn’t find anything wrong. I sat in lobby till 3pm to hear that. I was told I couldn’t get a rental because they needed to run a diagnostic first. which took them 7 hours so they felt it was good customer service to have me wait in the lobby for 7 hours! I also asked them to rotate my tires and it wasn’t done! They marked my form saying they were going to check tires and air and it wasn’t done either. When I questioned the service manager about it he looked at me and said “we don’t have mechanics waiting with wrenches in their hands for customers to pull up!” Rude, condescending, and unprofessional! I will never come here again!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership with great people

By VPRWIFE on 3/17/2019 at 1:50 AM. Helped by David Furtado.

Central Valley Dodge is a fair and honest dealership and they work with you to help you get the car you really want. I would recommend them to all my friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

NEW TRUCK PURCHASE

By Combs7919 on 1/28/2019 at 5:34 PM. Helped by David furtado.

Very pleasant buying experience very helpful sales staff . David furtado made sure we got the specific ram truck we requested. Big thank you to sales staff

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service!

By Jerald on 12/13/2018 at 6:59 AM. Helped by Brenda Rosalew.

Brenda Rosales helped me alot with my purchase, she went above and beyond to help me get the car i want. I appreciate your help.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional service.

By Otowe on 11/28/2018 at 8:53 PM. Helped by Brenda Rosales, JC, Pete.

Central Valley Dodge staff really takes care of you. Brenda Rosales is amazing! The team worked very hard to find the vehicles we wanted and made the whole experience very comfortable and friendly. Not pressuring at all. Loved it.

I would recommend this dealer.

Overall Rating

2.3  

4   Customer Service
1   Friendliness
1   Overall Experience
3   Quality of Work

Poor service no follow up

By Ex service manger on 9/20/2018 at 4:03 AM. Helped by Adam.

Had our vehicle for 3 days and each day I had to call them to find out what was going on. Some BS about trying to finding a part from another dealer. Ended up getting from their distributor but again no follow up call to let us know what was going on. Could have driven the vehicle for 2 days while waiting for part. When the dealership reads this they will know who wrote this but I don’t care because I come from a customer service background and what I experienced was very poor service. I would never recommend this company for repair work.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Vehicle Purchase

By larmartinez on 8/23/2018 at 6:31 PM. Helped by Jarrod Carson.

Everyone was very kind and willing to go out of their way to accommodate our schedules; especially our salesman, Jarrod Carson. Fast and great car buying experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Dealership

By BeccaR on 7/2/2018 at 6:14 PM. Helped by Joe Zarate.

This is by far the best dealership I have ever gone to. I was helped by Joe Zarate and he was excellent! I ended up going home with a 2018 Jeep Wrangler and have been so happy with it. The customer service is excellent and the prices cannot be beat. If you’re looking for an honest dealership this is the place to go!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Experience at Central Valley Auto!

By melissabeach on 6/17/2018 at 3:09 AM. Helped by Hayward Magana, Jeff Surber.

I just bought my third car in a row from Central Valley Chrysler Jeep Dodge Ram Fiat since 1999. Hayward Magana, my salesman was absolutely amazing! He was extremely knowledgeable on all the cars that I inquired on, he was dedicated, very reliable and not pushy at all! Buying cars is normally a very stressful situation for me, but Hayward made it a breeze! He sent me information via text, phone call and email. He found the exact car with all the specs I wanted and brought it to me. He actually even brought the car to our house for my husband to see and drive, as he was unable to be with me when I initially went to the lot. He also offered to bring the car to us at our home for final purchase. Hayward offered me help with anything I might need going forward with all the new fancy computerized features on my 2018 Dodge Durango R/T. I literally cannot stress this enough—if you want a knowledgeable, honest, reliable and caring person to help you find your car, look no further than Hayward Magana at Central Valley Auto! I also had the extreme pleasure of dealing with his manager Jeff Surber. He was awesome! He is the man that arrived at the final price and agreed on my trade-in amount. He was very honest, up front and got down to business as not to delay the process at all. He was extremely fair and it was a great pleasure working with him. Lastly, Jonathan Guzman, the finance manager was a pleasure to work with as well. He was pleasant, knowledgeable and helped not to delay the process! I must add that purchasing my last 2 vehicles: Dodge Durango in 1999 and Jeep Liberty in 2010, also purchased at Central Valley were stressful purchases, but I returned because I love their products! This time? Buying my 2018 Dodge Durango R/T?! Things have just gotten better & better; everything was streamlined, I had no stress and Hands Down, Central Valley Chrysler Jeep Dodge Ram Fiat is by far the BEST dealership with the BEST salesman Hayward Magana for your next car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No-pressure but very helpful. We love our Jeeps

By KalLaw on 5/8/2018 at 5:32 PM. Helped by William and Jose.

When I got there, there was no pressure. William and Jose were extremely knowledgeable and polite. This place is very professional. We have been long time and loyal customers. When I think of great service, I think of Central Valley Chrysler, Jeep, Dodge Ram.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The top dog of ALL car dealerships!

By T S Rollins on 4/7/2018 at 9:57 AM. Helped by Zachary Sandoval.

I've always felt uneasy going to car dealerships because I've always had bad experiences there. This is the first time I felt comfortable and important at a car dealership. Zachary Sandoval and everyone that I encountered at Central Valley Dodge made me feel welcomed. Zach really listened to what I wanted and literally jumped through hoops to accommodate me. I'm so happy with my purchase and would highly recommend everyone to go there. Thank you so much. You guys exceeded my expectations and then some!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Completely satisfied

By babydaimie46 on 2/18/2018 at 10:56 PM. Helped by Pete/ Finance/ Joel Ralph/ Salesman.

Our buying experience was very satisfying, the salesman was very polite and understanding of what we came in for, we feel we were treated with respect and complete understanding of what we were interested in, knowing that my husband is a disabled person they were very accommodating to his needs. The time it took to get the deal finished was very quick. Many Thanks to Joel Ralph for his professionalism.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

good overall. I'm satisfied so far

By vetguy on 1/5/2018 at 5:14 PM. Helped by Zach Zumstein and Jeff Surber.

I bought a used GM product with a little problem and even though they deal with Dodge Chrysler they fixed the problem. It took a week and a half to do it but I was willing to give them a chance and they came through.

I would recommend this dealer.

Overall Rating

2.7  

5   Friendliness
1   Overall Experience
2   Price

Horrible

By Sara on 12/7/2017 at 12:35 AM. Helped by Nasir.

Very quick to sell me a car, not at all helpful when there was a problem. Misrepresented roadside assistance & left me totally stranded. Also told me i could get a 36 no lease with 15000 miles for a set price & neglected to mention the warranty didn't cover the full mileage so I had to pay more

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

David was straight on the numbers, not like other dealers.

By Capt. Steve on 9/19/2017 at 10:56 PM. Helped by David Furtado.

I had gone to other dealers and got the run around on the price. Which discounts are you going get. In the end, the price was back where we started. Went to Modesto Dodge again, bought vehicle from them before. Had a great experience there and get the truck I needed, not what someone else thought I should be driving, Thanks, David great job.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ram Longhorn- great buying experience

By LaneBuilder on 8/28/2017 at 5:08 PM. Helped by Zach.

Great buying experience. Zach was low pressure and very helpful. Everyone involved was a pleasure to do business with. I would recommend doing business here.

I would recommend this dealer.