Dealer 2-Year Rating

Overall Rating

3 / 5
Customer Service
3  
Friendliness
5  
Overall Experience
3  
Price
5  
Quality of Work
5  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience! Friendly sales advisor and manager!

By ema8720 on 4/28/2018 at 6:20 PM. Helped by Cesar Jimenez.

The guys at Century West really treated me with respect and were always looking to get me in the BMW that I wanted and were able to get me the best payment. I went to many dealerships but ended up in Century West BMW in North Hollywood. I came with my dog and everybody was so nice with Comet He loved the experience! Thank you Century West BMW.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

why used car salespeople deserve the reputation they have

By Crvcrasher on 7/19/2017 at 5:15 AM. Helped by Shahin.

I found the car I wanted on dealer website and called ahead to ensure car was available and let them know when I would be there in about an hour to test drive it. Shahin, the salesperson assured me it would be there for me, pulled up and waiting for a test drive, knowing I was pressed for time. Instead, when I got there I was told some story about the car being in such demand that he had to hide it from the other salespeople so it would be available for me and that the car was down the street and his assistant would bring it around. After waiting 10 minutes he told me I would be driven to the lot where the car was kept, but that that was a good thing because I could experience driving it back on the freeway. It was a 13 mile drive to the lot where the car was parked and 13 miles back to the dealership! This was the most outrageous experience I've ever encountered at a dealership. Shahin's lies, arrogance and utter lack of concern or interest were appalling.

I would not recommend this dealer.