Dealer 2-Year Rating

Overall Rating

4.2 / 5
Customer Service
4.3  
Friendliness
4.6  
Overall Experience
4.3  
Price
4.4  
Quality of Work
4.3  
Service
4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great online car buying experience

By MartyMar760 on 6/7/2018 at 8:14 PM. Helped by Jesus.

Not being from the area I was pretty scepticle on traveling 150 miles away to see the used car I liked online. I put in an inquiry to get an e-price seeing what would happen. Right away Jesus from online customer service emailed me and got an idea of my budget, and was able to work a approx price out well within my range. My wife and I then made an appt. with Jesus and made the trip out to Cerritos where they had everything ready for our arrival. We talked buisness and made a done deal with a great car! First time finding a great car online with a great sales team. Thank you.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Dealership service employees

By Jr2186 on 3/28/2018 at 4:31 AM.

Not happy with my second visit to cerritos Infiniti after buying a 2018 infiniti q60 redsport took it back 4 weeks after for them to check my steering and when then fix the problem and gave me my car back and i have notice a chip on my windshield that chip on the windshield was not there when i took it in at service department. Now they wont fix it just because they said they never did it. Even knowing they test drove my car. That chip is very noticeable right when u sit on the driver seat how can they said they never did it. Now they don't want be responsible for it. I talked to the general manager and he's final answer was no we wont replace your windshield because is too expensive he told me to call Infiniti consumer affair so i decided to calI. infiniti consumer affair. and they have told me the same thing that they trust their employees but not their customers that is ridiculous so please be aware if anyone taking their vehicles for service to check their vehicles before they take over and when u get ur vehicle back Because if they damage anything on your vehicle they going to say no we never did that and guess what you the owner paying for the damages service department does to your vehicle. I AM SO DISAPPOINTED

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience
1   Price
1   Quality of Work

poor customer service

By DH on 3/18/2018 at 12:37 AM. Helped by Joe Rodriguez and Jairo.

After doing business with Cerritos Infiniti for many years, I found myself having done my last deal with them. Since new sales manager Joe Rodriguez took over customer satisfaction is the last thing in their mind. New sales tactics will not only scare people away but in the long run will only shorten sales. They will trick you into getting what they know is a bad deal once is done they will beg you to give them a good grade in the survey and then service goes down the drain. Joe will not return calls the sales person will pretend does not know anything and once you get a hold of Joe he will promise a phone call that will never materialize. Very poor Service, as of late.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

John Yarber

By Q50 on 2/19/2018 at 3:30 PM.

Owning my now 2nd Infiniti Q50 2017 John has always been there to help me out and make sure my experience has been way over 10stars! Not once have I gone and ever left upset. Good job John!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

2018 Q50

By Roma on 12/17/2017 at 6:32 AM. Helped by Sid (Sales).

Where do I start? First, I have to give all the Credit to Sid and Jovan for my New 2018 Q50. I came to Infiniti with an upside down lease(Benz) and bad credit. I lost hope in knowing my situation. I contacted Jovan to see what my options were before I turned in my lease. They were NEVER pushy or overbearing. They were Realistic and helpful. Of course I negotiated a bit. We worked out a plan and Made it Happen. Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Honesty and best price.

By Mondo LaNiet on 12/14/2017 at 4:43 AM. Helped by Sid Karmokar..

After searching the web for approximately 2 months and doing my research Sid Karmokar blow me away with his honest and straight forward approach. He also was able to get the exact car I wanted at a great price. Sid did not play the bait and switch game or give me a number he wouldn’t or couldn’t honor. I really appreciated his approach and the fact that he didn’t waste my time. The process was smooth and painless. I highly recommend Sid Karmokar and Cerritos Infiniti internet sales.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Review - Alireza Moshtaridoust

By Luisdiaz94 on 7/8/2017 at 10:44 PM. Helped by Ali Moshtari Doust.

I came across Cerritos Infiniti during their Fourth of July deals, and was approached by Ali, a salesman from Infiniti Cerritos. I already knew i wanted the new Q60, so Ali took me inside to talk about the lease deals and made my girlfriend and I very comfortable with the numbers for the lease. At first i wasnt sure about the payments for the car and me and Ali worked hard to get the payment range i wanted.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Dealer, Awesome sales people

By QX30 on 4/8/2017 at 1:37 AM. Helped by Jesus, Magnus.

I completed a Infinity lease for QX30 1 week ago. Great experience and very good customer care. I recommend my transaction for anyone looking to buy or lease. I used Costco membership discount and it was a no-haggle deal. Thank you Jesus and Magnus!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent Customer Service!

By Sherry on 1/23/2017 at 3:03 AM. Helped by Hans Rico.

Coming from a family of mechanics and auto enthusiasts, I have never been a fan of going to the dealer for routine service. I recently had an experience with the auto mechanic that I have been using for several years. After multiple service calls for inability to start my car that the mechanic was unable to diagnose, I went to Cerritos Infiniti and had the pleasure of being assisted by Isaac Diaz. He alleviated my fears of expensive repairs, kept me informed, and did not try to upsell services that I did not need. My problem turned out to be a simple defective battery that was installed by the previous mechanic (incidentally, probably wasn't needed to begin with), and the technician also discovered an expensive oil pan leak that was still under warranty. Isaac and the service crew saved me money, time, and hassle. I stopped in without an appointment to have my brakes checks, after having a lot of squealing. Hans Rico checked them for me, and I was on my way, worries alleviated. I have since returned for a routine oil change and tire rotation. It was Isaac's day off, and I was greeted by Allan Yoc. Again, excellent service, all questions answered, I was not rushed, and was treated to a free shuttle to the mall while I waited for the service to be done! I love this place and feel like my business is appreciated and my concerns matter here! Your service staff converted me!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Joe Hill - You are outstanding.

By Kdjune on 10/13/2016 at 1:20 AM.

My car had broken down on the freeway. I purchased the vehicle from carmax and had the vehicle towed to their location as it was nearby. After about a week with no rental or diagnostic to determine the issue with the vehicle it was towed to the Cerritos Infiniti service department. Joe took over the vehicle and was such a delight. From a nightmare to a dream basically. They determined the diagnosis of the vehicles issue and got it in right away. I was provided a rental as it would take some time to fix. I received daily updates on the vehicle and my warranty status. I was beyond satisfied with his service and the Cerritos team! I received my vehicle back and it ran like new. Another small issue occurred. I called Joe he got me in and taken care of right away!!! Thank you Joe for everything!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional Purchase Experience

By Kaci Coffee on 8/2/2016 at 1:32 AM. Helped by Matt Cossontino.

Matt Cossontino is fantastic! He's in internet sales at Cerritos Infiniti. He was very helpful and was most concerned with finding me the car that I was the happiest with. He's not that typical car salesman that none of us can stand. He's a funny and personable guy and will happily accommodate your schedule during the buying/leasing process. I had a very good experience with he and his team at Cerritos Infiniti. Btw, the 2016 3.0L Q50 is fantastic!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Service your car and your girl if they could

By Infiniti47 on 4/2/2016 at 12:35 AM.

Idiot looked up my wife's information and decided to txt her! Who does that!!? Infiniti service department does!!! That's wrongful use of personal information and who knows what else they use other peoples information on for.. A curtesy call would have been ok but a txt complimenting on how good

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

efficient, honest,helpful

By Mary Lou McCammack on 3/21/2016 at 3:43 PM. Helped by sales. Marc Jiménez.

Marc Jimenez was great. Gave me a good deal. Even delivered car to my home! Test drove 2 models before purchasing. Marc went through every detail on car to make sure I knew how to operate.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic Experience!

By Q50 man on 3/9/2016 at 9:07 PM. Helped by Marc Jimenez.

I had the pleasure of purchasing my new Q50 on March 8th, 2016. I was fortunate to be in the good hands of Marc Jimenez. I knew immediately that the most important thing for Marc was that I was totally satisfied with the entire experience. That is impressive! As was his knowledge of the vehicle and the entire process. Buying a new car can be intimidating. Not if you are working with Marc Jimenez... I would highly recommend Marc!! Thank You Tim Domis

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Dealership

By sam214 on 8/30/2015 at 12:10 AM. Helped by Moe Younes.

I visited this dealership last week and I was well welcomed and was very happy of the way they treated me. Moe Younes was a very polite gentlemen, he was a very honest person and gave us good advice. When me and my wife are ready we will only buy from Moe Younes, he is amazing.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Rizzo Kesodia is the reason I have an infiniti

By VahagnQ50 on 7/10/2015 at 5:39 PM.

He gave me an amazing deal and gave me every bit of information I needed. Great sales me and outstanding honesty. If it wasn't for him I wouldn't have an Infiniti now. This review Is for Rizzo Kesodia not the dealer.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experiance with Ryan Taylor and Cerritos Infiniti

By Bmweiss on 6/29/2015 at 7:04 PM.

I just purchased a CPO 2013 G37 sedan. I had a great experience. The sales team, especially Ryan Taylor, was extremely helpful and accommodating. I would highly recommend this dealership to anyone looking to purchase an Infiniti. I will be coming back for my next car no question.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Made a great deal and kept his word

By WeWriteGood on 6/28/2015 at 10:21 PM.

Rizzo is a swell, affable guy who made it his goal to get us into a car, but always did so truthfully and without undo pressure. When the Q40 we had our eye on was sold, he found an inexpensive way to upgrade us into a Q50 without overloading our monthly payment. Far and away, Rizzo and the Cerritos team provided us with our best car buying experience to date.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Rizzo is the best Sales guy I've ever been to!!!

By Summer1234 on 5/26/2015 at 6:27 PM. Helped by Tisby.

My son is the one who introduced me to Rizzo and my first thought is (and always has been) "I hate salesmen". Rizzo made a terrific first impression. Not only was he friendly but he was personable and was well prepared to answer all of my "Mommy" questions. He put my son in the perfect car for him a 2015 Nissan Versa. I would love to come back and do all of my family car purchases with him. Yes, he really is that great! We also worked with Mr. Tisby who was great as well. His name isn't on the following list but I feel it is necessary to acknowledge his great too.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Rizzo is the man!

By Irma Magana on 5/19/2015 at 8:25 PM.

The best experience I've ever had at a car dealership. Rizzo made sure our needs were taken care of so we knew we were making the best decision possible. Outstanding customer service! Very friendly staff, no pushy car salesman. Just an all around great place to buy a car. They really do all they can to EARN your business. Will definitely return for all my future car needs!

I would recommend this dealer.