Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.7  
Overall Experience
4.7  
Price
4.6  
Quality of Work
4.7  
Service
2.7  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

liers and crooks

By codyv on 6/18/2019 at 7:15 PM.

they sold me a 2013 dodge dart which when i was on my way home one of the motor mounts broke so the car vibrated bad which cracked my window and i found out they never even looked at the car or serviced it when they got it in on trade and the bluetooth doesn't work and the keep fob was busted and they had it tapped back together well when i went up there about all that they agreed to fix the motor mount and they told me to buy a new fob well they refused to fix the radio and the window which they should have i bought the extended warranty and plus it wasn't my fault well i made 2 trips up there for nothing and i live an hour away the first time the parts guy ordered the wrong mount and they never told me till i got there well i brought the car back home and they said they got the mount in so i brought the car up there again and the mount was on back order but they told me they had it and once again didn't tell me well when i went up there to talk issac the financing guy told me to let them fix it and i drive it till he finds me another vehicle well i waited a month and never heard anything well the car is having problems again and i went up there after them ignoring my calls and issac said they can't get me another car so he lied and im stuck with this junk car well ill never buy there again they all crooks and will screw you over and lie stay away

I would not recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent people

By Michelle on 4/6/2019 at 2:12 PM. Helped by Finance guy was fun to work with.

Everyone was so nice. They made my experience so great. They worked with me to make sure I left happy. Went above and beyond for me. If i buy another car this is where i will go again. And tell who wants one to go here.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Incompetent & Lazy

By rob2000 on 3/27/2019 at 11:24 PM. Helped by Tim Eilts.

Brought my wifes car for servicing, I also paid for the check up or diagnostics which ended up replacing both wheel hubs ( If replaced) but my initial complain which is the clunking & popping sound is still there. I called after 2days & told me to come back but didnt even bother checking it ,but instead made up another diagnostics without looking at which they said is the struts which will cost me another 1300 on top of 1400 i paid on the hubs. So i had it checked by another dealership , found out that its not the struts the making the clunking or knocking sound, they said its either the wheel hubs or the CV axle & joint thats making the sound, which they showed me when they lift the car.

I would not recommend this dealer.

Overall Rating

2.0  

3   Customer Service
3   Friendliness
2   Overall Experience
1   Price
1   Quality of Work

Disappointed

By admin on 3/12/2019 at 1:46 PM. Helped by dont know there names.

Didnt get the right service for what i paid for. After paying 1200 for labor and parts, on top of a 135 plus tax multipoint diagnostic, but the problem is still there. Called and came back but didnt even bother to check it again, instead they gave me another quotation for another part they said it needs to be replace. So I decided to go to another dealership to have it check again , and they found out that what this dealership told me was not right.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Major repair on 2012 Town & Country

By Nuckols, Bob on 1/30/2019 at 12:05 AM.

service department diagnosed problem, ordered the part, scheduled the repair and installed the part. Van works like new! Entire staff courteous and efficient. Have dealt with Champaign Chrysler for about 15 years.. Always the best!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

New customer. Will return.

By Carbuyer on 11/28/2018 at 3:20 AM.

I’m new to this dealership but the positive experience will bring me back. Staff didn’t play any games, seemed knowledgeable & truthful during the process

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast and easy transaction

By Ccarlycul on 11/25/2018 at 4:44 AM.

Joe was great and I would definitely recommend anyone to him! Very easy transaction I was in and out quickly ! Keep up the great work Joe!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing and kind

By Ashterial on 11/19/2018 at 11:52 PM. Helped by Larry Johnson.

I was originally going across the way to the auto mall. Larry stopped me and in invited me in. We looked at a few options and ran my credit. We found an affordable payment and car to fit my needs and Larry was there every step of the way. I am grateful for everything that was done for me. Thank you so much!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easiest adult purchase I’ve ever made!

By Rbaumx16 on 11/16/2018 at 11:21 PM.

I haven’t bought a car in almost 12 years, so I was a little rusty on lingo and the buying process. Tyler and the entire team at Chrysler Dodge made the experience an easy one. Tyler knew my budget and was willing to work with it, so he set me up with a few cars he thought I would like. I drove the Equinox and knew it was a perfect fit for me. The paperwork process was smooth sailing after that. My questions were answered honestly and straight forward and left me 100% confident with my purchase. I’ll definitely be sending friends and family back to this dealership!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jeep shopping was a blast😊

By Hal9000 on 11/16/2018 at 2:02 AM.

Tyler made my Jeep shopping enjoyable. We narrowed it down and he was patient while I figured things out! Having it for an evening sealed the deal.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Go see Tyler!!!

By ksherman on 11/11/2018 at 4:24 AM.

Came out to Champaign Chrysler because I saw vehicle online. Read the latest reviews and reached out to Tyler. He made the process stress free and very easy for my family and I. We are very happy with our purchase and will recommend more his way! Thanks again for helping us out!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Very positive experience.

By john34 on 11/3/2018 at 4:15 PM. Helped by Will Flexser.

Was treated fairly and professionally by both Will and Isaac. Very pleased with the deal I got. Would absolutely do business with them again in the future. Thanks!

I would recommend this dealer.

Overall Rating

1.3  

1   Customer Service
2   Friendliness
1   Overall Experience

Don't expect good service from the Service Dept.

By M.C. on 11/2/2018 at 2:03 PM. Helped by Service Counter employees.

I am giving 1 star because this is based on the dealership as a whole. I purchased my second Jeep from them in February. I went back to them because the sales staff is good, and I loved my 1st Jeep so much I wanted another one. I would give zero stars to the service department, though, if I could; which brings the overall rating down. The service department (people behind the counter) is the worst I have ever encountered. There is no follow-through like they promise. I was told I would receive a call twice, and never received one. They take zero responsibility for the mistakes/lack of communication within their department, and place the blame on others. I will do anything to not have to ever go back.

I would not recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Thank you, Scott!

By Nsqlre5 on 11/1/2018 at 6:28 PM.

We honestly could not have been more happy with the overall outcome of our vehicle purchase with the help of Scott Johnson. The dealership was fair with their pricing. Scott was more than helpful finding exactly what we wanted in the Pacifica. We had a few minor hiccups along the way that were quickly taken care of and followed up by Scott—such a professional reaponse in sales! All in all, just a great experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great friendly service in a stress-free environment

By Todd23 on 10/30/2018 at 3:34 PM.

Overall had a great Experience buying a new 2018 Jeep Compass. Big thank you to Scotty Johnson for all your help and knowledge helping me get the perfect vehicle for myself . It’s a friendly stress free environment that I would definitely recommend if you are in the market for a new vehicle. Thanks again.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Overall Experience

Purchased used vehicle.

By Car guy 2016 on 10/26/2018 at 1:26 PM.

Would recommend our salesperson to anyone looking to purchase a vehicle. He was polite, friendly, and very helpful to work things out. Sales manager was also good to work with. We are pleased with our purchase. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Tyler Knows Jeeps!

By aquagirl on 10/25/2018 at 11:55 PM.

I dropped my Jeep off for a repair and when I came back to pick it up, it wasn't ready. I walked around the showroom and looked at the new Jeep. A young man approached and asked if he could be of any help. Low and behold, the gentleman was Tyler Hallbeck. I wasn't even looking to buy a car! I said, "I might be interested next October. Can you run some numbers so I can see how much I will need to be ready to buy next year. Well........later that day, I bought a new Jeep!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Amazing!

By Maddi2 on 10/17/2018 at 3:46 PM.

As a first time buyer of a new vehicle, everyone was amazing! I felt Scott and the team took their time to explain my options, prices, features, and further made sure that I understood every step of the way. Overall great experience!

I would recommend this dealer.

Overall Rating

4.8  

5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Phenomenal

By Kegandecker on 10/22/2018 at 11:34 PM.

Never met a dealership so chill. No pushyness at all! Laid back, Tyler went above and beyond to get me a fair trade in <3

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very helpful and friendly

By 2017-Jeep on 10/16/2018 at 5:59 PM. Helped by Service department..

Everyone was extremely helpful, friendly and accommodating. I plan to keep my jeep for quite a long time and when I am ready to trade it in I will definitely be back

I would recommend this dealer.