Dealer 2-Year Rating

Overall Rating

4.2 / 5
Customer Service
4.2  
Friendliness
5  
Overall Experience
4.2  
Price
4.2  
Quality of Work
5  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very helpful! Knowledgeable staff!

By Ann Burts on 9/9/2019 at 3:16 PM. Helped by Roland Trevino.

Roland is the best salesman! He is honest and fair. Roland along with Mr. Dunford will work with you to make sure your happy with your purchase. Honest salesman are hard to find.. Go see Roland!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly and fast.

By SteveS. on 7/10/2019 at 1:10 PM. Helped by Roy (service); Jonathen (sales)..

I was treated like family, a very good experience. Quality work by well trained technicians. Work was started almost immediately and completed in a timely manner. Fast and friendly service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

In and out in a very short time... I love the appointment.

By Jackie on 7/10/2019 at 11:46 AM. Helped by Roy.

I have bought several cars from Chaparral Ford and always take them back for service there... I love the appointment system... The service personnel explain every thing in terms I can understand...

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Rezac1 on 6/28/2019 at 1:37 PM. Helped by Chuck Murphy.

The service is great. The staff is very friendly and helpful. Their prices are fair. The facility is always clean and looking nice. I will return for all my service needs.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience
1   Price

Highly Disappointed Customer

By MH on 9/28/2017 at 7:36 PM. Helped by Brandon(former Finance Director) Jimmy M(internet Sales), Roy Ortiz, Erma(The Owner),.

Not Pleased with this dealership... I purchased a CPO vehicle from them with what I thought was FORD backed extended service plan. Come to find out its a 3rd party protection plan that will not cover the defect that is wrong with my truck. I have been calling and leaving messages all week now for someone to call me back but have yet to receive a response. This is shaping up to be a poor experience and afraid they are what I wanted to avoid typical "USED CAR SALESMEN". I simply want them to make this right and provide the Premium Care FORD extended service plan I thought I was purchasing with a CPO truck. BUYER BEWARE....STAY AWAY Highly disappointed!!!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible Customer Service

By Lshane01 on 9/6/2017 at 1:08 PM. Helped by Service.

Your dealerships service department is all about the money. When a Ford customer limps her way in to your dealership after a marathon drive from Michigan you treat her horrible. She is not wealthy and purchased a Ford believing that they stand by their product. Her vehicle was having issues and she was attempting to make it to Texas before her father passed away. Because of the car problems she was not able to be by her father's side when he passed. She was able to get there and help her mother plan the funeral. It was hours later. Can we have compassion and not always think of the money. Her car has a recall and the previous owner took it into the dealership and had then determine it was a recall fix. They did not do the fix and the car still needs the part. Thus the problem she is having with the car. You tell her that it will be $125.00 to hook the vehicle to the machine to and be sure that is the problem. I can't believe in the Great State of Texas that you can't feel compassion and help her out. I will let all my friends and family in Texas know not to buy cars from an uncaring dealership.

I would not recommend this dealer.